printer spooler stops when trying to add a printer

After a system crash all printers are gone and when trying to add a printer I
get the message:
"Operation could not be completed. The print spooler service is not running"
After starting the service manually and trying to add a printer I get the
message:
"Operation could not be completed" and the service is stopped again. I
looked at some of the previous answers and related topics (like article nine,
and Q324757) and followed the described procedures - with no luck. Still the
same behavior.
How can I fix this problem without reinstalling XP? How can I narow down the
source of the problem any further?

Are you logged on as an Administrator?
--
Cari (MS-MVP)
Printing & Imaging



"MT" <MT@discussions.microsoft.com> wrote in message
news:8719E213-B132-48BA-9FF7-37093561516F@microsoft.com...
> After a system crash all printers are gone and when trying to add a
> printer I
> get the message:
> "Operation could not be completed. The print spooler service is not
> running"
> After starting the service manually and trying to add a printer I get the
> message:
> "Operation could not be completed" and the service is stopped again. I
> looked at some of the previous answers and related topics (like article
> nine,
> and Q324757) and followed the described procedures - with no luck. Still
> the
> same behavior.
> How can I fix this problem without reinstalling XP? How can I narow down
> the
> source of the problem any further?

Yes.

Looking through the system events shows that whenever the print spooler
terminates an error is generated from netevent.dll with the Event ID 7034 -
tried to replace this dll but that also did not help.

Any suggestions are welcome.

"Cari (MS-MVP)" wrote:

> Are you logged on as an Administrator?
> --
> Cari (MS-MVP)
> Printing & Imaging
>
>
>
> "MT" <MT@discussions.microsoft.com> wrote in message
> news:8719E213-B132-48BA-9FF7-37093561516F@microsoft.com...
> > After a system crash all printers are gone and when trying to add a
> > printer I
> > get the message:
> > "Operation could not be completed. The print spooler service is not
> > running"
> > After starting the service manually and trying to add a printer I get the
> > message:
> > "Operation could not be completed" and the service is stopped again. I
> > looked at some of the previous answers and related topics (like article
> > nine,
> > and Q324757) and followed the described procedures - with no luck. Still
> > the
> > same behavior.
> > How can I fix this problem without reinstalling XP? How can I narow down
> > the
> > source of the problem any further?
>
>
>

Ok I have it working again:
sfc /scannow and
sfc /purgecache

did the job for me - probably some corrupted file as I expected all along.


"MT" wrote:

>
> Yes.
>
> Looking through the system events shows that whenever the print spooler
> terminates an error is generated from netevent.dll with the Event ID 7034 -
> tried to replace this dll but that also did not help.
>
> Any suggestions are welcome.
>
> "Cari (MS-MVP)" wrote:
>
> > Are you logged on as an Administrator?
> > --
> > Cari (MS-MVP)
> > Printing & Imaging
> >
> >
> >
> > "MT" <MT@discussions.microsoft.com> wrote in message
> > news:8719E213-B132-48BA-9FF7-37093561516F@microsoft.com...
> > > After a system crash all printers are gone and when trying to add a
> > > printer I
> > > get the message:
> > > "Operation could not be completed. The print spooler service is not
> > > running"
> > > After starting the service manually and trying to add a printer I get the
> > > message:
> > > "Operation could not be completed" and the service is stopped again. I
> > > looked at some of the previous answers and related topics (like article
> > > nine,
> > > and Q324757) and followed the described procedures - with no luck. Still
> > > the
> > > same behavior.
> > > How can I fix this problem without reinstalling XP? How can I narow down
> > > the
> > > source of the problem any further?
> >
> >
> >

I'm still stuck here w/o a printer. I have tried several fixes but none were
fruit bearing. Any other ideas. I would really appreciate it. Thanks all
and "talk" soon.
--
Willard


"MT" wrote:

> After a system crash all printers are gone and when trying to add a printer I
> get the message:
> "Operation could not be completed. The print spooler service is not running"
> After starting the service manually and trying to add a printer I get the
> message:
> "Operation could not be completed" and the service is stopped again. I
> looked at some of the previous answers and related topics (like article nine,
> and Q324757) and followed the described procedures - with no luck. Still the
> same behavior.
> How can I fix this problem without reinstalling XP? How can I narow down the
> source of the problem any further?

What's the error message?
--
Cari (MS-MVP)
Printing & Imaging



"Walnut Willie" <WalnutWillie@discussions.microsoft.com> wrote in message
news:ED14B653-47BC-40CE-ACF9-148EE7A3E542@microsoft.com...
> I'm still stuck here w/o a printer. I have tried several fixes but none
> were
> fruit bearing. Any other ideas. I would really appreciate it. Thanks
> all
> and "talk" soon.
> --
> Willard

First: "Before you can perform printer-related tasks such as page set up or
printing a document, you need to install a printer. Do you want to install a
printer now?" I clicked okay and: "Operation could not be completed. The
printer spooler service is not running." I can't do a thing. Hopefully you
have encountered this before. Thanks for your effort.
--
Willard


"Cari (MS-MVP)" wrote:

> What's the error message?
> --
> Cari (MS-MVP)
> Printing & Imaging
>
>
>
> "Walnut Willie" <WalnutWillie@discussions.microsoft.com> wrote in message
> news:ED14B653-47BC-40CE-ACF9-148EE7A3E542@microsoft.com...
> > I'm still stuck here w/o a printer. I have tried several fixes but none
> > were
> > fruit bearing. Any other ideas. I would really appreciate it. Thanks
> > all
> > and "talk" soon.
> > --
> > Willard
>
>
>

I have the same problem Re: print spooler service is not running & can not
figure out how to fix it/ install new printer or print anything...? any
suggestions?
Thanks, WJ

"Walnut Willie" wrote:

> First: "Before you can perform printer-related tasks such as page set up or
> printing a document, you need to install a printer. Do you want to install a
> printer now?" I clicked okay and: "Operation could not be completed. The
> printer spooler service is not running." I can't do a thing. Hopefully you
> have encountered this before. Thanks for your effort.
> --
> Willard
>
>
> "Cari (MS-MVP)" wrote:
>
> > What's the error message?
> > --
> > Cari (MS-MVP)
> > Printing & Imaging
> >
> >
> >
> > "Walnut Willie" <WalnutWillie@discussions.microsoft.com> wrote in message
> > news:ED14B653-47BC-40CE-ACF9-148EE7A3E542@microsoft.com...
> > > I'm still stuck here w/o a printer. I have tried several fixes but none
> > > were
> > > fruit bearing. Any other ideas. I would really appreciate it. Thanks
> > > all
> > > and "talk" soon.
> > > --
> > > Willard
> >
> >
> >

What happens when you try to start the print spooler service?

http://www.coribright.com/windows/Article%20Nine.htm
--
Cari (MS-MVP)
Printing & Imaging



"WJ" <WJ@discussions.microsoft.com> wrote in message
news:30A26F74-E79D-427D-9D24-1B5BFD6DF17C@microsoft.com...
>I have the same problem Re: print spooler service is not running & can not
> figure out how to fix it/ install new printer or print anything...? any
> suggestions?
> Thanks, WJ
>
> "Walnut Willie" wrote:
>
>> First: "Before you can perform printer-related tasks such as page set up
>> or
>> printing a document, you need to install a printer. Do you want to
>> install a
>> printer now?" I clicked okay and: "Operation could not be completed.
>> The
>> printer spooler service is not running." I can't do a thing. Hopefully
>> you
>> have encountered this before. Thanks for your effort.
>> --
>> Willard
>>
>>
>> "Cari (MS-MVP)" wrote:
>>
>> > What's the error message?
>> > --
>> > Cari (MS-MVP)
>> > Printing & Imaging
>> >
>> >
>> >
>> > "Walnut Willie" <WalnutWillie@discussions.microsoft.com> wrote in
>> > message
>> > news:ED14B653-47BC-40CE-ACF9-148EE7A3E542@microsoft.com...
>> > > I'm still stuck here w/o a printer. I have tried several fixes but
>> > > none
>> > > were
>> > > fruit bearing. Any other ideas. I would really appreciate it.
>> > > Thanks
>> > > all
>> > > and "talk" soon.
>> > > --
>> > > Willard
>> >
>> >
>> >

Hi Cari, Thanks for your suggestion. It initially worked. I was able to
restart the printer spooler- via your web page/link instructions. However,
once it was running it printed 2 pages of a Roxio Easy Media Creator Basic
Label from a CD label i recently burned and wanted to print a label for.
After it printed 2 copies of the label, it seemed to get stuck again and the
small window that monitors the printing progress stopped and then an MSN
message came up asking me if I wanted to send a notification error message to
MSN to tell them of the error- print spooler subsystem app problem. it then
shut down the print spooler and I think I am right back to the same
problem...? any suggestions...? This problem started after I purchased and
loaded the Roxio Easy Media Creator software--I did not have any problems
until I actually wanted to print a label to put inside a CD case-- should
have never tried to print the label- prior to that i have had no problems
with printing. any suggestions...? Thanks again, WJ

"Cari (MS-MVP)" wrote:

> What happens when you try to start the print spooler service?
>
> http://www.coribright.com/windows/Article%20Nine.htm
> --
> Cari (MS-MVP)
> Printing & Imaging
>
>
>
> "WJ" <WJ@discussions.microsoft.com> wrote in message
> news:30A26F74-E79D-427D-9D24-1B5BFD6DF17C@microsoft.com...
> >I have the same problem Re: print spooler service is not running & can not
> > figure out how to fix it/ install new printer or print anything...? any
> > suggestions?
> > Thanks, WJ
> >
> > "Walnut Willie" wrote:
> >
> >> First: "Before you can perform printer-related tasks such as page set up
> >> or
> >> printing a document, you need to install a printer. Do you want to
> >> install a
> >> printer now?" I clicked okay and: "Operation could not be completed.
> >> The
> >> printer spooler service is not running." I can't do a thing. Hopefully
> >> you
> >> have encountered this before. Thanks for your effort.
> >> --
> >> Willard
> >>
> >>
> >> "Cari (MS-MVP)" wrote:
> >>
> >> > What's the error message?
> >> > --
> >> > Cari (MS-MVP)
> >> > Printing & Imaging
> >> >
> >> >
> >> >
> >> > "Walnut Willie" <WalnutWillie@discussions.microsoft.com> wrote in
> >> > message
> >> > news:ED14B653-47BC-40CE-ACF9-148EE7A3E542@microsoft.com...
> >> > > I'm still stuck here w/o a printer. I have tried several fixes but
> >> > > none
> >> > > were
> >> > > fruit bearing. Any other ideas. I would really appreciate it.
> >> > > Thanks
> >> > > all
> >> > > and "talk" soon.
> >> > > --
> >> > > Willard
> >> >
> >> >
> >> >
>
>
>

The printer spooler stopping is almost always due to corrupted printer
drivers. I'd suggest a complete uninstall and reinstall of the printer
itself.

http://www.coribright.com/windows/Article%20One.htm
--
Cari (MS-MVP)
Printing & Imaging



"WJ" <WJ@discussions.microsoft.com> wrote in message
news:03DB8F28-6B9D-4413-A776-25B61E956F10@microsoft.com...
> Hi Cari, Thanks for your suggestion. It initially worked. I was able to
> restart the printer spooler- via your web page/link instructions.
> However,
> once it was running it printed 2 pages of a Roxio Easy Media Creator Basic
> Label from a CD label i recently burned and wanted to print a label for.
> After it printed 2 copies of the label, it seemed to get stuck again and
> the
> small window that monitors the printing progress stopped and then an MSN
> message came up asking me if I wanted to send a notification error message
> to
> MSN to tell them of the error- print spooler subsystem app problem. it
> then
> shut down the print spooler and I think I am right back to the same
> problem...? any suggestions...? This problem started after I purchased
> and
> loaded the Roxio Easy Media Creator software--I did not have any problems
> until I actually wanted to print a label to put inside a CD case-- should
> have never tried to print the label- prior to that i have had no problems
> with printing. any suggestions...? Thanks again, WJ
>
> "Cari (MS-MVP)" wrote:
>
>> What happens when you try to start the print spooler service?
>>
>> http://www.coribright.com/windows/Article%20Nine.htm
>> --
>> Cari (MS-MVP)
>> Printing & Imaging
>>
>>
>>
>> "WJ" <WJ@discussions.microsoft.com> wrote in message
>> news:30A26F74-E79D-427D-9D24-1B5BFD6DF17C@microsoft.com...
>> >I have the same problem Re: print spooler service is not running & can
>> >not
>> > figure out how to fix it/ install new printer or print anything...?
>> > any
>> > suggestions?
>> > Thanks, WJ
>> >
>> > "Walnut Willie" wrote:
>> >
>> >> First: "Before you can perform printer-related tasks such as page set
>> >> up
>> >> or
>> >> printing a document, you need to install a printer. Do you want to
>> >> install a
>> >> printer now?" I clicked okay and: "Operation could not be completed.
>> >> The
>> >> printer spooler service is not running." I can't do a thing.
>> >> Hopefully
>> >> you
>> >> have encountered this before. Thanks for your effort.
>> >> --
>> >> Willard
>> >>
>> >>
>> >> "Cari (MS-MVP)" wrote:
>> >>
>> >> > What's the error message?
>> >> > --
>> >> > Cari (MS-MVP)
>> >> > Printing & Imaging
>> >> >
>> >> >
>> >> >
>> >> > "Walnut Willie" <WalnutWillie@discussions.microsoft.com> wrote in
>> >> > message
>> >> > news:ED14B653-47BC-40CE-ACF9-148EE7A3E542@microsoft.com...
>> >> > > I'm still stuck here w/o a printer. I have tried several fixes
>> >> > > but
>> >> > > none
>> >> > > were
>> >> > > fruit bearing. Any other ideas. I would really appreciate it.
>> >> > > Thanks
>> >> > > all
>> >> > > and "talk" soon.
>> >> > > --
>> >> > > Willard
>> >> >
>> >> >
>> >> >
>>
>>
>>

I was able to do all but Step 4...? Look at the Toolbar. Select File, then
Server Properties. Look in the Drivers tab. Highlight the printers drivers
listed here and click on Remove for each one. -------It wont let me delete
the driver --it tells me it is currently in use and can not be deleted...?

"Cari (MS-MVP)" wrote:

> The printer spooler stopping is almost always due to corrupted printer
> drivers. I'd suggest a complete uninstall and reinstall of the printer
> itself.
>
> http://www.coribright.com/windows/Article%20One.htm
> --
> Cari (MS-MVP)
> Printing & Imaging
>
>
>
> "WJ" <WJ@discussions.microsoft.com> wrote in message
> news:03DB8F28-6B9D-4413-A776-25B61E956F10@microsoft.com...
> > Hi Cari, Thanks for your suggestion. It initially worked. I was able to
> > restart the printer spooler- via your web page/link instructions.
> > However,
> > once it was running it printed 2 pages of a Roxio Easy Media Creator Basic
> > Label from a CD label i recently burned and wanted to print a label for.
> > After it printed 2 copies of the label, it seemed to get stuck again and
> > the
> > small window that monitors the printing progress stopped and then an MSN
> > message came up asking me if I wanted to send a notification error message
> > to
> > MSN to tell them of the error- print spooler subsystem app problem. it
> > then
> > shut down the print spooler and I think I am right back to the same
> > problem...? any suggestions...? This problem started after I purchased
> > and
> > loaded the Roxio Easy Media Creator software--I did not have any problems
> > until I actually wanted to print a label to put inside a CD case-- should
> > have never tried to print the label- prior to that i have had no problems
> > with printing. any suggestions...? Thanks again, WJ
> >
> > "Cari (MS-MVP)" wrote:
> >
> >> What happens when you try to start the print spooler service?
> >>
> >> http://www.coribright.com/windows/Article%20Nine.htm
> >> --
> >> Cari (MS-MVP)
> >> Printing & Imaging
> >>
> >>
> >>
> >> "WJ" <WJ@discussions.microsoft.com> wrote in message
> >> news:30A26F74-E79D-427D-9D24-1B5BFD6DF17C@microsoft.com...
> >> >I have the same problem Re: print spooler service is not running & can
> >> >not
> >> > figure out how to fix it/ install new printer or print anything...?
> >> > any
> >> > suggestions?
> >> > Thanks, WJ
> >> >
> >> > "Walnut Willie" wrote:
> >> >
> >> >> First: "Before you can perform printer-related tasks such as page set
> >> >> up
> >> >> or
> >> >> printing a document, you need to install a printer. Do you want to
> >> >> install a
> >> >> printer now?" I clicked okay and: "Operation could not be completed.
> >> >> The
> >> >> printer spooler service is not running." I can't do a thing.
> >> >> Hopefully
> >> >> you
> >> >> have encountered this before. Thanks for your effort.
> >> >> --
> >> >> Willard
> >> >>
> >> >>
> >> >> "Cari (MS-MVP)" wrote:
> >> >>
> >> >> > What's the error message?
> >> >> > --
> >> >> > Cari (MS-MVP)
> >> >> > Printing & Imaging
> >> >> >
> >> >> >
> >> >> >
> >> >> > "Walnut Willie" <WalnutWillie@discussions.microsoft.com> wrote in
> >> >> > message
> >> >> > news:ED14B653-47BC-40CE-ACF9-148EE7A3E542@microsoft.com...
> >> >> > > I'm still stuck here w/o a printer. I have tried several fixes
> >> >> > > but
> >> >> > > none
> >> >> > > were
> >> >> > > fruit bearing. Any other ideas. I would really appreciate it.
> >> >> > > Thanks
> >> >> > > all
> >> >> > > and "talk" soon.
> >> >> > > --
> >> >> > > Willard
> >> >> >
> >> >> >
> >> >> >
> >>
> >>
> >>
>
>
>

Hi Cari, I did as you suggested and was able to delete then add the printer
driver...ETC... and my printer is working again. I cant say how happy I am--
Thank you, this was the easiest solution to what could have been a huge
problem-- I apreciate your assistance, WHEN NO ONE ELSE- INCLUDING MSN COULD
HELP--YOU CAME THRU---your website friends are correct-- you can make
printers disappear and reappear like magic... =:-) THANKS AGAIN, WJ


"WJ" wrote:

> I was able to do all but Step 4...? Look at the Toolbar. Select File, then
> Server Properties. Look in the Drivers tab. Highlight the printers drivers
> listed here and click on Remove for each one. -------It wont let me delete
> the driver --it tells me it is currently in use and can not be deleted...?
>
> "Cari (MS-MVP)" wrote:
>
> > The printer spooler stopping is almost always due to corrupted printer
> > drivers. I'd suggest a complete uninstall and reinstall of the printer
> > itself.
> >
> > http://www.coribright.com/windows/Article%20One.htm
> > --
> > Cari (MS-MVP)
> > Printing & Imaging
> >
> >
> >
> > "WJ" <WJ@discussions.microsoft.com> wrote in message
> > news:03DB8F28-6B9D-4413-A776-25B61E956F10@microsoft.com...
> > > Hi Cari, Thanks for your suggestion. It initially worked. I was able to
> > > restart the printer spooler- via your web page/link instructions.
> > > However,
> > > once it was running it printed 2 pages of a Roxio Easy Media Creator Basic
> > > Label from a CD label i recently burned and wanted to print a label for.
> > > After it printed 2 copies of the label, it seemed to get stuck again and
> > > the
> > > small window that monitors the printing progress stopped and then an MSN
> > > message came up asking me if I wanted to send a notification error message
> > > to
> > > MSN to tell them of the error- print spooler subsystem app problem. it
> > > then
> > > shut down the print spooler and I think I am right back to the same
> > > problem...? any suggestions...? This problem started after I purchased
> > > and
> > > loaded the Roxio Easy Media Creator software--I did not have any problems
> > > until I actually wanted to print a label to put inside a CD case-- should
> > > have never tried to print the label- prior to that i have had no problems
> > > with printing. any suggestions...? Thanks again, WJ
> > >
> > > "Cari (MS-MVP)" wrote:
> > >
> > >> What happens when you try to start the print spooler service?
> > >>
> > >> http://www.coribright.com/windows/Article%20Nine.htm
> > >> --
> > >> Cari (MS-MVP)
> > >> Printing & Imaging
> > >>
> > >>
> > >>
> > >> "WJ" <WJ@discussions.microsoft.com> wrote in message
> > >> news:30A26F74-E79D-427D-9D24-1B5BFD6DF17C@microsoft.com...
> > >> >I have the same problem Re: print spooler service is not running & can
> > >> >not
> > >> > figure out how to fix it/ install new printer or print anything...?
> > >> > any
> > >> > suggestions?
> > >> > Thanks, WJ
> > >> >
> > >> > "Walnut Willie" wrote:
> > >> >
> > >> >> First: "Before you can perform printer-related tasks such as page set
> > >> >> up
> > >> >> or
> > >> >> printing a document, you need to install a printer. Do you want to
> > >> >> install a
> > >> >> printer now?" I clicked okay and: "Operation could not be completed.
> > >> >> The
> > >> >> printer spooler service is not running." I can't do a thing.
> > >> >> Hopefully
> > >> >> you
> > >> >> have encountered this before. Thanks for your effort.
> > >> >> --
> > >> >> Willard
> > >> >>
> > >> >>
> > >> >> "Cari (MS-MVP)" wrote:
> > >> >>
> > >> >> > What's the error message?
> > >> >> > --
> > >> >> > Cari (MS-MVP)
> > >> >> > Printing & Imaging
> > >> >> >
> > >> >> >
> > >> >> >
> > >> >> > "Walnut Willie" <WalnutWillie@discussions.microsoft.com> wrote in
> > >> >> > message
> > >> >> > news:ED14B653-47BC-40CE-ACF9-148EE7A3E542@microsoft.com...
> > >> >> > > I'm still stuck here w/o a printer. I have tried several fixes
> > >> >> > > but
> > >> >> > > none
> > >> >> > > were
> > >> >> > > fruit bearing. Any other ideas. I would really appreciate it.
> > >> >> > > Thanks
> > >> >> > > all
> > >> >> > > and "talk" soon.
> > >> >> > > --
> > >> >> > > Willard
> > >> >> >
> > >> >> >
> > >> >> >
> > >>
> > >>
> > >>
> >
> >
> >

YEAH!!!! Thank you!

Happy printing.... and don't use all that ink at once!!
--
Cari (MS-MVP)
Printing & Imaging



"WJ" <WJ@discussions.microsoft.com> wrote in message
news:30AA4619-F8BD-48E8-9B89-00436FF610A9@microsoft.com...
> Hi Cari, I did as you suggested and was able to delete then add the
> printer
> driver...ETC... and my printer is working again. I cant say how happy I
> am--
> Thank you, this was the easiest solution to what could have been a huge
> problem-- I apreciate your assistance, WHEN NO ONE ELSE- INCLUDING MSN
> COULD
> HELP--YOU CAME THRU---your website friends are correct-- you can make
> printers disappear and reappear like magic... =:-) THANKS AGAIN, WJ
>
>

YEAH!!!! Thank you!

Happy printing.... and don't use all that ink at once!!
--
Cari (MS-MVP)
Printing & Imaging



"WJ" <WJ@discussions.microsoft.com> wrote in message
news:30AA4619-F8BD-48E8-9B89-00436FF610A9@microsoft.com...
> Hi Cari, I did as you suggested and was able to delete then add the
> printer
> driver...ETC... and my printer is working again. I cant say how happy I
> am--
> Thank you, this was the easiest solution to what could have been a huge
> problem-- I apreciate your assistance, WHEN NO ONE ELSE- INCLUDING MSN
> COULD
> HELP--YOU CAME THRU---your website friends are correct-- you can make
> printers disappear and reappear like magic... =:-) THANKS AGAIN, WJ
>
>