WinXP can no longer write to CD/DVD drive

This post is rather long but contains as much detail as I could muster to
help fix my problem. The WindowsHelp and Ttroubleshooter were both useless.
Thank you for your assistance.

Problem: WinXP SP3 (Windows Media player, HP Software and Norton Backup that
worked perfectly untill something broke), can no longer write to DVD/CD
Drive, (ASUS DRW-1814BLT). Inserting previously written discs, all are
readable. However, After re-installing NERO 7, full functionality returned
WITHIN Nero, but "My Computer", Windows Madia Player, Norton Backup etc.
still cannot WRITE to blank discs. Cannot even copy a .txt file to a
writable disc.

Loading a blank Memorex CD-R or Memorex DVD-R, (both worked previously from
the same stacks of blanks). In My Computer DVD/CD drive D: displays 0 bytes
available and 0 bytes used. From within My Computer, attempt to create a
new folder generates error: "Unable to create the folder 'New Folder'' File
System Error (16389).

R-click D:\ - Properties - General displays File System RAW. Used Space 0
Bytes Free Space 0 Bytes, 9same report on any disc tried). Go to "Hardware"
Tab displays; Standard CD/ROM Drives; Location: Location 0 (0). Device
Status: Device is working properly. Under Properties Radio button, same info
as noted above plus Device is "Enabled".

The Device Manager DVD/CD Properties reports the same info, but under under
the DETAILS tab, there seems to be missing configuration data in a few of
the catagories, ie..Under "Compayable Ids, The only entry is Gen CDROM.
Service = cdrom.

I have updated the ASUS driver via flash and updated the rest of the
software drivers drivers that write to the drive. I have deleted the DVD/CD
drive in Device Manager and edited the Registry DATA fields as noted below.
Below that, I have exported the Associated Registry key sub-tree that
follows..

Recommended Registry Edit from ASUS Tech Supt forum;
8:12 PM 2/12/2010

[Start] [Run] [Regedit]
Registry Key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class
Key Name: {4D36E965-E325-11CE-BFC1-08002BE10318}
Value Data: [Delete All Value Data from UpperFilters and LowerFilters]
Note: Do not delete the Key or the Multi-String Values. Delete only the data
values.
Exit Registry and Reboot

Coppied Registry Data sub-tree for Drive D:.

Key Name:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE\CdRomASUS_DRW-1814BLT________________________1.14____
Class Name: <NO CLASS>
Last Write Time: 2/16/2010 - 5:04 PM

Key Name:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE\CdRomASUS_DRW-1814BLT________________________1.14____\5&722a3fc&0&0.0.0
Class Name: <NO CLASS>
Last Write Time: 2/24/2010 - 9:08 AM
Value 0
Name: DeviceDesc
Type: REG_SZ
Data: CD-ROM Drive

Value 1
Name: LocationInformation
Type: REG_SZ
Data: 0

Value 2
Name: Capabilities
Type: REG_DWORD
Data: 0x0

Value 3
Name: UINumber
Type: REG_DWORD
Data: 0x0

Value 4
Name: HardwareID
Type: REG_MULTI_SZ
Data: IDE\CdRomASUS_DRW-1814BLT________________________1.14____
IDE\ASUS_DRW-1814BLT________________________1.14____
IDE\CdRomASUS_DRW-1814BLT________________________
ASUS_DRW-1814BLT________________________1.14____
GenCdRom

Value 5
Name: CompatibleIDs
Type: REG_MULTI_SZ
Data: GenCdRom

Value 6
Name: ClassGUID
Type: REG_SZ
Data: {4D36E965-E325-11CE-BFC1-08002BE10318}

Value 7
Name: Service
Type: REG_SZ
Data: cdrom

Value 8
Name: ConfigFlags
Type: REG_DWORD
Data: 0x0

Value 9
Name: Driver
Type: REG_SZ
Data: {4D36E965-E325-11CE-BFC1-08002BE10318}\0000

Value 10
Name: Class
Type: REG_SZ
Data: CDROM

Value 11
Name: Mfg
Type: REG_SZ
Data: (Standard CD-ROM drives)

Value 12
Name: UpperFilters
Type: REG_MULTI_SZ
Data: redbook

Value 13
Name: LowerFilters
Type: REG_MULTI_SZ
Data: imapi

Value 14
Name: FriendlyName
Type: REG_SZ
Data: ASUS DRW-1814BLT


Key Name:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE\CdRomASUS_DRW-1814BLT________________________1.14____\5&722a3fc&0&0.0.0\Device
Parameters
Class Name: <NO CLASS>
Last Write Time: 2/16/2010 - 5:06 PM
Value 0
Name: DefaultDvdRegion
Type: REG_DWORD
Data: 0x1

Value 1
Name: DefaultRequestFlags
Type: REG_DWORD
Data: 0x8


Key Name:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE\CdRomASUS_DRW-1814BLT________________________1.14____\5&722a3fc&0&0.0.0\Device
Parameters\Classpnp
Class Name: <NO CLASS>
Last Write Time: 2/16/2010 - 5:04 PM
Value 0
Name: MMCDetectionState
Type: REG_DWORD
Data: 0x2


Key Name:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE\CdRomASUS_DRW-1814BLT________________________1.14____\5&722a3fc&0&0.0.0\Device
Parameters\DigitalAudio
Class Name: <NO CLASS>
Last Write Time: 2/16/2010 - 5:06 PM
Value 0
Name: ReadSizesSupported
Type: REG_DWORD
Data: 0xffffffff

Value 1
Name: CDDASupported
Type: REG_DWORD
Data: 0x1

Value 2
Name: CDDAAccurate
Type: REG_DWORD
Data: 0x1

Value 3
Name: SettingsFromDevice
Type: REG_DWORD
Data: 0x1


Key Name:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE\CdRomASUS_DRW-1814BLT________________________1.14____\5&722a3fc&0&0.0.0\Device
Parameters\Imapi
Class Name: <NO CLASS>
Last Write Time: 2/16/2010 - 5:06 PM
Value 0
Name: EnableImapi
Type: REG_DWORD
Data: 0x1


Key Name:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE\CdRomASUS_DRW-1814BLT________________________1.14____\5&722a3fc&0&0.0.0\Device
Parameters\MediaChangeNotification
Class Name: <NO CLASS>
Last Write Time: 2/16/2010 - 5:04 PM

Key Name:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE\CdRomASUS_DRW-1814BLT________________________1.14____\5&722a3fc&0&0.0.0\LogConf
Class Name: <NO CLASS>
Last Write Time: 2/16/2010 - 5:04 PM

Key Name:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE\CdRomASUS_DRW-1814BLT________________________1.14____\5&722a3fc&0&0.0.0\Control
Class Name: <NO CLASS>
Last Write Time: 2/24/2010 - 9:08 AM
Value 0
Name: ActiveService
Type: REG_SZ
Data: redbook








--
Daniel K. Smyth
1681 31 St
Florence, OR 97439
Ph. (541) 902-8765
FAX (541)902-8765 (Notification required)



--
Daniel K. Smyth
1681 31 St
Florence, OR 97439
Ph. (541) 902-8765
FAX (541)902-8765 (Notification required)

[mattm]

Hi Daniel,

I have a similar problem (running XP/Server 2003, SP2), which I believe was caused by installing 3rd party iso image writers- particularly a copy of MagicDisc that I downloaded. I saw an identical solution on another forum of deleting all data for the UpperFilters and LowerFilters under the location:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}.

In my case, UpperFilters and LowerFilters names do not exist in the above location. They do exist, however, in the location:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE\CdRomTEAC_CD-W54E____________________________1.1B____\5&b3cc5de&0&0.0.0

Do you have any info on what would happen if I deleted the data for UpperFilters and LowerFilters in this location? Data values here are:

LowerFilters: imapi
UpperFilters: redbook

I am experiencing the problem with an internal writeable CD drive, an internal DVD-ROM drive, and an external USB DVD-RAM drive. These were working fine until I installed the 3rd party image writing software programs.

Note: I also went through the Control Panel Device Manager deleting drivers, scanning for new devices, etc. These things did not work.

Let me know if you need more info about my system. I've just recently begun working with the registry, so not sure what info will help to diagnose the problem.

Thanks!
Matt