Windows XP Blue Screen

[Spie129]

I am running a Gateway laptop and I just had some computer people fix some viruses. When I got it back it would blue screen but I could still operate in safe mode. They picked it up again, formated it, said it never blue screened for them, and gave it back. I immediately started it up and after 2 mins of being on the desktop it blue screened...

They checked the hardware and continued to say it wasn't a software issue and it should work on flat surfaces. Well it doesn't. Now I can get to the boot menu and the BIOS settings but not safe mode. XP starts loading and during the 'Welcome' screen, I get the blue screen of death with this message:

IRQL_NOT_LESS_OR_EQUAL

blah blah check your new installations and hardware yadda yadda

Technical information:
*** STOP: 0x0000000A (0x49031160, 0x00000002, 0x00000000, 0x804D9AFA)

Is there any hope for my lil' buddy?

Thanks

STOP 0x0A: IRQL_NOT_LESS_OR_EQUAL
http://www.aumha.org/a/stop.php#0x0a
---
Leonard Grey
Errare humanum est

Spie129 wrote:
> I am running a Gateway laptop and I just had some computer people fix
> some viruses. When I got it back it would blue screen but I could still
> operate in safe mode. They picked it up again, formated it, said it
> never blue screened for them, and gave it back. I immediately started it
> up and after 2 mins of being on the desktop it blue screened...
>
> They checked the hardware and continued to say it wasn't a software
> issue and it should work on flat surfaces. Well it doesn't. Now I can
> get to the boot menu and the BIOS settings but not safe mode. XP starts
> loading and during the 'Welcome' screen, I get the blue screen of death
> with this message:
>
> IRQL_NOT_LESS_OR_EQUAL
>
> blah blah check your new installations and hardware yadda yadda
>
> Technical information:
> *** STOP: 0x0000000A (0x49031160, 0x00000002, 0x00000000, 0x804D9AFA)
>
> Is there any hope for my lil' buddy?
>
> Thanks
>
>

"Spie129" <Spie129.4036rc@DoNotSpam.com> wrote in message
news:Spie129.4036rc@DoNotSpam.com...
>
> I am running a Gateway laptop and I just had some computer people fix
> some viruses. When I got it back it would blue screen but I could still
> operate in safe mode. They picked it up again, formated it, said it
> never blue screened for them, and gave it back. I immediately started it
> up and after 2 mins of being on the desktop it blue screened...
>
> They checked the hardware and continued to say it wasn't a software
> issue and it should work on flat surfaces. Well it doesn't. Now I can
> get to the boot menu and the BIOS settings but not safe mode. XP starts
> loading and during the 'Welcome' screen, I get the blue screen of death
> with this message:
>
> IRQL_NOT_LESS_OR_EQUAL
>
> blah blah check your new installations and hardware yadda yadda
>
> Technical information:
> *** STOP: 0x0000000A (0x49031160, 0x00000002, 0x00000000, 0x804D9AFA)
>
> Is there any hope for my lil' buddy?
>
> Thanks
>
>
> --
> Spie129
> ------------------------------------------------------------------------
> Spie129's Profile: http://forums.techarena.in/members/144441.htm
> View this thread:
> Windows XP Blue Screen
>
> http://forums.techarena.in
>

If Leonard's suggestion doesn't work for you, I'd bring it back to your
"computer people" and insist they make it right. After all, you're paying
for a service from them and they are not providing that service. Then I
would find new computer people. Stay away from the Big Box ones such as Geek
Squad, etc. There must be one or two reputable and competent places in town.
Ask around for people who have used any and got good results. Or if your
locale has a BBB web page, check there.

Just my $.02 worth,
SC Tom

On Thu, 15 Oct 2009 12:36:27 +0530, Spie129
<Spie129.4036rc@DoNotSpam.com> wrote:

>
> I am running a Gateway laptop and I just had some computer people fix
> some viruses.


How *many* viruses? What viruses? How did you know you had them?

Any time I see the plural word "viruses," I am concerned that it is
not possible to fix the infected computer. Let me point out that a
virus is a piece of software designed to do irreparable damage to your
computer.

Does that mean that viruses can never be removed? No, of course not.
In practice it is often possible to remove a virus, especially if you
haven't been infected with it very long. However, with multiple
infections, it's very possible that your situation was bad enough to
be uncorrectable.

And perhaps most important, who were the "some computer people" who
worked on your computer? How did you find them? Unfortunately, the
field is filled with incompetents, and because the incompetent
companies tend to advertise the most heavily, they are the ones most
often used. Stay far away from the "Geek Squad" and any "technicians"
from other big-box companies.



> When I got it back it would blue screen but I could still
> operate in safe mode. They picked it up again, formated it, said it
> never blue screened for them, and gave it back. I immediately started it
> up and after 2 mins of being on the desktop it blue screened...
>
> They checked the hardware and continued to say it wasn't a software
> issue and it should work on flat surfaces. Well it doesn't. Now I can
> get to the boot menu and the BIOS settings but not safe mode. XP starts
> loading and during the 'Welcome' screen, I get the blue screen of death
> with this message:
>
> IRQL_NOT_LESS_OR_EQUAL
>
> blah blah check your new installations and hardware yadda yadda
>
> Technical information:
> *** STOP: 0x0000000A (0x49031160, 0x00000002, 0x00000000, 0x804D9AFA)
>
> Is there any hope for my lil' buddy?
>
> Thanks
>
>
> --
> Spie129
> ------------------------------------------------------------------------
> Spie129's Profile: http://forums.techarena.in/members/144441.htm
> View this thread: Windows XP Blue Screen
>
> http://forums.techarena.in

--
Ken Blake, Microsoft MVP (Windows Desktop Experience) since 2003
Please Reply to the Newsgroup

On Thu, 15 Oct 2009 09:04:32 -0700, "Ken Blake, MVP"
<kblake@this.is.an.invalid.domain> wrote:

>On Thu, 15 Oct 2009 12:36:27 +0530, Spie129
><Spie129.4036rc@DoNotSpam.com> wrote:
>
>>
>> I am running a Gateway laptop and I just had some computer people fix
>> some viruses.
>
>
>How *many* viruses? What viruses? How did you know you had them?
>
>Any time I see the plural word "viruses," I am concerned that it is
>not possible to fix the infected computer. Let me point out that a
>virus is a piece of software designed to do irreparable damage to your
>computer.
>
>Does that mean that viruses can never be removed? No, of course not.
>In practice it is often possible to remove a virus, especially if you
>haven't been infected with it very long. However, with multiple
>infections, it's very possible that your situation was bad enough to
>be uncorrectable.
>
>And perhaps most important, who were the "some computer people" who
>worked on your computer? How did you find them? Unfortunately, the
>field is filled with incompetents, and because the incompetent
>companies tend to advertise the most heavily, they are the ones most
>often used. Stay far away from the "Geek Squad" and any "technicians"
>from other big-box companies.
>
>
>
>> When I got it back it would blue screen but I could still
>> operate in safe mode. They picked it up again, formated it, said it
>> never blue screened for them, and gave it back. I immediately started it
>> up and after 2 mins of being on the desktop it blue screened...
>>
>> They checked the hardware and continued to say it wasn't a software
>> issue and it should work on flat surfaces. Well it doesn't. Now I can
>> get to the boot menu and the BIOS settings but not safe mode. XP starts
>> loading and during the 'Welcome' screen, I get the blue screen of death
>> with this message:
>>
>> IRQL_NOT_LESS_OR_EQUAL
>>
>> blah blah check your new installations and hardware yadda yadda
>>
>> Technical information:
>> *** STOP: 0x0000000A (0x49031160, 0x00000002, 0x00000000, 0x804D9AFA)
>>
>> Is there any hope for my lil' buddy?
>>
>> Thanks
>>
>>
>> --
>> Spie129
>> ------------------------------------------------------------------------
>> Spie129's Profile: http://forums.techarena.in/members/144441.htm
>> View this thread: Windows XP Blue Screen
>>
>> http://forums.techarena.in

When you get it back from the Computer People and it has been working well for a
week, you should buy Acronis and make an image of C: Drive which you as a
thinking man have organised in a small partition, say 15GB.
When it goes wrong next time you just use that copy (which you naturally have
updated every week). You can then be back and working in 30 minutes or less
I had a blue screen 2 weeks ago caused by missing iStor driver or something like
that - I was working again in 19 minutes

B|rge in sunny Perth, Australia