I am trying to help a neighbour with his wireless internet connection.
I have established that the Internet and wireless is working perfectly well
as I used my own laptop to connect wirelessly.
The problem is therefore with his own client. The wireless hardware is
Netgear (both router and USB receiver) and I have tried netgear's own
software and windows' own to get the client connected. The netgear software
shows that it has been completely successful in connecting to the wireless
router and it's happy with the wep key entered. It's when xp tries to "link
in" (if that's the right terminology to use) that the problem arises.
The icon in 'network connections' just says "acquiring network address" and
stays like that seemingly forever. If I disable and then re-enable, it
closes the wireless connection then re-establishes it but always comes back
to "acquiring network address".
I have tried going to the command prompt and typing ipconfig /all and the
connection shows 0.0.0.0 as the IP address and same for the subnet mask (I
imagine that that means it's unassigned?). I then tried ipconfig /release
then ipconfig /renew but that did not help either.
I then went to support.microsoft.com and typed in "acquiring network
address" in the search box but didn't find anything that may have been
specific to my problem.
If anyone out there can help then it sure would be appreciated.