Fax console doesn't display sent or received faxes

I recently installed fax service with a COM2 attached external modem. I can
send and receive faxes using fax wizard or fax printer, but they are not
displayed in fax console and therefore I cannot display or print them. After
opneing the fax console or selection a fax location to display, the consoles
displays "Refreshing..." in its status line and spins the CPU for about 10
secs. After then the mesage "All fax printers ar inaccessible." is displayed
--
Regards
Uwe

State how you installed Windows XP Fax, how you configured your fax account,
and why you are certain this modem supports class 1 or 2 fax and is in the
WHCL.
State what you see when you examine your Fax Account properties in the Fax
Console.
State what you mean by "fax wizard" and what other fax software is installed
on your partition.
--
Russ Valentine
[MVP-Outlook]
"Weisenheimer" <Weisenheimer@discussions.microsoft.com> wrote in message
news:43876B80-06B6-4E71-9A2E-F24ABFC0DF48@microsoft.com...
>I recently installed fax service with a COM2 attached external modem. I can
> send and receive faxes using fax wizard or fax printer, but they are not
> displayed in fax console and therefore I cannot display or print them.
> After
> opneing the fax console or selection a fax location to display, the
> consoles
> displays "Refreshing..." in its status line and spins the CPU for about 10
> secs. After then the mesage "All fax printers ar inaccessible." is
> displayed
> --
> Regards
> Uwe

Hi Russ, pls. find my answers below labelled with ..up.
Nevertheless I feel that you have not read my post but used canned text with
questions already mentioned in my original post. Is this your understanding
of Microsoft Service Excellence?
--
Regards
Uwe


"Russ Valentine [MVP-Outlook]" wrote:

> State how you installed Windows XP Fax, how you configured your fax account,
> and why you are certain this modem supports class 1 or 2 fax and is in the
> WHCL.
...up: I installed it according to the online help on "Installing fax
service". My fax modem is an external class 1 and 2.0 fax attached to COM2
(EXAR with a rockwell chip). And as can send and receive faxes without any
problem. I don't know what WHCL means. If you mention the registry: yes the
fax is there and properly configured under HKLM\Software\Microsoft\Fax

> State what you see when you examine your Fax Account properties in the Fax
> Console.
...up: There is no menue item "Fax account properties" because it is an local
fax.

> State what you mean by "fax wizard" and what other fax software is installed
> on your partition.
...up: Fax wizard is the an abbreviation of "Send Fax Wizard" which comes up
when ond selects "File -> Send a fax..." from the fax console menue. Its an
easy way to sent one pager with simply formatted little text only.

...up There is no other fax software installed. I'm using Outlook 2007 but
w/o any fax functionality.

> --
> Russ Valentine
> [MVP-Outlook]
> "Weisenheimer" <Weisenheimer@discussions.microsoft.com> wrote in message
> news:43876B80-06B6-4E71-9A2E-F24ABFC0DF48@microsoft.com...
> >I recently installed fax service with a COM2 attached external modem. I can
> > send and receive faxes using fax wizard or fax printer, but they are not
> > displayed in fax console and therefore I cannot display or print them.
> > After
> > opneing the fax console or selection a fax location to display, the
> > consoles
> > displays "Refreshing..." in its status line and spins the CPU for about 10
> > secs. After then the mesage "All fax printers ar inaccessible." is
> > displayed
> > --
> > Regards
> > Uwe
>
>

That was certainly an inconsiderate response. You appear to be unfamiliar
with how end user newsgroups work. Good luck doing your own troubleshooting.
--
Russ Valentine
[MVP-Outlook]
"Weisenheimer" <Weisenheimer@discussions.microsoft.com> wrote in message
news:58D6F4E4-297B-4296-8D77-2DD1C3733378@microsoft.com...
> Hi Russ, pls. find my answers below labelled with ..up.
> Nevertheless I feel that you have not read my post but used canned text
> with
> questions already mentioned in my original post. Is this your
> understanding
> of Microsoft Service Excellence?
> --
> Regards
> Uwe
>
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> State how you installed Windows XP Fax, how you configured your fax
>> account,
>> and why you are certain this modem supports class 1 or 2 fax and is in
>> the
>> WHCL.
> ..up: I installed it according to the online help on "Installing fax
> service". My fax modem is an external class 1 and 2.0 fax attached to COM2
> (EXAR with a rockwell chip). And as can send and receive faxes without any
> problem. I don't know what WHCL means. If you mention the registry: yes
> the
> fax is there and properly configured under HKLM\Software\Microsoft\Fax
>
>> State what you see when you examine your Fax Account properties in the
>> Fax
>> Console.
> ..up: There is no menue item "Fax account properties" because it is an
> local
> fax.
>
>> State what you mean by "fax wizard" and what other fax software is
>> installed
>> on your partition.
> ..up: Fax wizard is the an abbreviation of "Send Fax Wizard" which comes
> up
> when ond selects "File -> Send a fax..." from the fax console menue. Its
> an
> easy way to sent one pager with simply formatted little text only.
>
> ..up There is no other fax software installed. I'm using Outlook 2007 but
> w/o any fax functionality.
>
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Weisenheimer" <Weisenheimer@discussions.microsoft.com> wrote in message
>> news:43876B80-06B6-4E71-9A2E-F24ABFC0DF48@microsoft.com...
>> >I recently installed fax service with a COM2 attached external modem. I
>> >can
>> > send and receive faxes using fax wizard or fax printer, but they are
>> > not
>> > displayed in fax console and therefore I cannot display or print them.
>> > After
>> > opneing the fax console or selection a fax location to display, the
>> > consoles
>> > displays "Refreshing..." in its status line and spins the CPU for about
>> > 10
>> > secs. After then the mesage "All fax printers ar inaccessible." is
>> > displayed
>> > --
>> > Regards
>> > Uwe
>>
>>

Hi all,

meanwhile I managed to solve the problem reported above. The problem was
caused by a McAfee firewall configuration problem. Resetting the firewall
configuration to its defaults did the trick. In detail, the image of fax
console (fxsclnt.exe) was not recognized in "Program Permissions". After the
reset to defaults, it was properly recognized.

By setting 127.0.0.1 as a "Trusted" network I could also use some more
restricting rules in the McAfee firewall as I did before.
--
Regards
Uwe


"Weisenheimer" wrote:

> I recently installed fax service with a COM2 attached external modem. I can
> send and receive faxes using fax wizard or fax printer, but they are not
> displayed in fax console and therefore I cannot display or print them. After
> opneing the fax console or selection a fax location to display, the consoles
> displays "Refreshing..." in its status line and spins the CPU for about 10
> secs. After then the mesage "All fax printers ar inaccessible." is displayed
> --
> Regards
> Uwe

Hallo Russ,

motivated by your good wishes I could manage to solve the problem. Pls.
consult my notes above. As I already have stated, your "canned" questions
(you always respond with these) were far apart from topics gathering
information detailing the problem.

Disguising your behavior behind "netiquette" is really inconsiderate.
--
Regards
Uwe


"Russ Valentine [MVP-Outlook]" wrote:

> That was certainly an inconsiderate response. You appear to be unfamiliar
> with how end user newsgroups work. Good luck doing your own troubleshooting.
> --
> Russ Valentine
> [MVP-Outlook]
> "Weisenheimer" <Weisenheimer@discussions.microsoft.com> wrote in message
> news:58D6F4E4-297B-4296-8D77-2DD1C3733378@microsoft.com...
> > Hi Russ, pls. find my answers below labelled with ..up.
> > Nevertheless I feel that you have not read my post but used canned text
> > with
> > questions already mentioned in my original post. Is this your
> > understanding
> > of Microsoft Service Excellence?
> > --
> > Regards
> > Uwe
> >
> >
> > "Russ Valentine [MVP-Outlook]" wrote:
> >
> >> State how you installed Windows XP Fax, how you configured your fax
> >> account,
> >> and why you are certain this modem supports class 1 or 2 fax and is in
> >> the
> >> WHCL.
> > ..up: I installed it according to the online help on "Installing fax
> > service". My fax modem is an external class 1 and 2.0 fax attached to COM2
> > (EXAR with a rockwell chip). And as can send and receive faxes without any
> > problem. I don't know what WHCL means. If you mention the registry: yes
> > the
> > fax is there and properly configured under HKLM\Software\Microsoft\Fax
> >
> >> State what you see when you examine your Fax Account properties in the
> >> Fax
> >> Console.
> > ..up: There is no menue item "Fax account properties" because it is an
> > local
> > fax.
> >
> >> State what you mean by "fax wizard" and what other fax software is
> >> installed
> >> on your partition.
> > ..up: Fax wizard is the an abbreviation of "Send Fax Wizard" which comes
> > up
> > when ond selects "File -> Send a fax..." from the fax console menue. Its
> > an
> > easy way to sent one pager with simply formatted little text only.
> >
> > ..up There is no other fax software installed. I'm using Outlook 2007 but
> > w/o any fax functionality.
> >
> >> --
> >> Russ Valentine
> >> [MVP-Outlook]
> >> "Weisenheimer" <Weisenheimer@discussions.microsoft.com> wrote in message
> >> news:43876B80-06B6-4E71-9A2E-F24ABFC0DF48@microsoft.com...
> >> >I recently installed fax service with a COM2 attached external modem. I
> >> >can
> >> > send and receive faxes using fax wizard or fax printer, but they are
> >> > not
> >> > displayed in fax console and therefore I cannot display or print them.
> >> > After
> >> > opneing the fax console or selection a fax location to display, the
> >> > consoles
> >> > displays "Refreshing..." in its status line and spins the CPU for about
> >> > 10
> >> > secs. After then the mesage "All fax printers ar inaccessible." is
> >> > displayed
> >> > --
> >> > Regards
> >> > Uwe
> >>
> >>
>
>

Ridiculous. Not a canned response at all. FYI: problems troubleshooting
modem configuration with WFS and with that error message _always_ require
knowing the same information:
1. How you installed the fax service and when (before or after various SP's)
2. Whether your modem supports faxing and is on the Windows Hardware
Compatibility List
3. Whether other programs are installed that may have initialized your
modem.
Since you provided none of that information and wouldn't, then it is up to
you to solve your problems. No need to insult those who try to help. You'll
not get far that way.
--
Russ Valentine
[MVP-Outlook]
"Weisenheimer" <Weisenheimer@discussions.microsoft.com> wrote in message
news:7D1E5D54-85FE-46AE-BF40-4B27A68867E6@microsoft.com...
> Hallo Russ,
>
> motivated by your good wishes I could manage to solve the problem. Pls.
> consult my notes above. As I already have stated, your "canned" questions
> (you always respond with these) were far apart from topics gathering
> information detailing the problem.
>
> Disguising your behavior behind "netiquette" is really inconsiderate.
> --
> Regards
> Uwe
>
>
> "Russ Valentine [MVP-Outlook]" wrote:
>
>> That was certainly an inconsiderate response. You appear to be unfamiliar
>> with how end user newsgroups work. Good luck doing your own
>> troubleshooting.
>> --
>> Russ Valentine
>> [MVP-Outlook]
>> "Weisenheimer" <Weisenheimer@discussions.microsoft.com> wrote in message
>> news:58D6F4E4-297B-4296-8D77-2DD1C3733378@microsoft.com...
>> > Hi Russ, pls. find my answers below labelled with ..up.
>> > Nevertheless I feel that you have not read my post but used canned text
>> > with
>> > questions already mentioned in my original post. Is this your
>> > understanding
>> > of Microsoft Service Excellence?
>> > --
>> > Regards
>> > Uwe
>> >
>> >
>> > "Russ Valentine [MVP-Outlook]" wrote:
>> >
>> >> State how you installed Windows XP Fax, how you configured your fax
>> >> account,
>> >> and why you are certain this modem supports class 1 or 2 fax and is in
>> >> the
>> >> WHCL.
>> > ..up: I installed it according to the online help on "Installing fax
>> > service". My fax modem is an external class 1 and 2.0 fax attached to
>> > COM2
>> > (EXAR with a rockwell chip). And as can send and receive faxes without
>> > any
>> > problem. I don't know what WHCL means. If you mention the registry: yes
>> > the
>> > fax is there and properly configured under HKLM\Software\Microsoft\Fax
>> >
>> >> State what you see when you examine your Fax Account properties in the
>> >> Fax
>> >> Console.
>> > ..up: There is no menue item "Fax account properties" because it is an
>> > local
>> > fax.
>> >
>> >> State what you mean by "fax wizard" and what other fax software is
>> >> installed
>> >> on your partition.
>> > ..up: Fax wizard is the an abbreviation of "Send Fax Wizard" which
>> > comes
>> > up
>> > when ond selects "File -> Send a fax..." from the fax console menue.
>> > Its
>> > an
>> > easy way to sent one pager with simply formatted little text only.
>> >
>> > ..up There is no other fax software installed. I'm using Outlook 2007
>> > but
>> > w/o any fax functionality.
>> >
>> >> --
>> >> Russ Valentine
>> >> [MVP-Outlook]
>> >> "Weisenheimer" <Weisenheimer@discussions.microsoft.com> wrote in
>> >> message
>> >> news:43876B80-06B6-4E71-9A2E-F24ABFC0DF48@microsoft.com...
>> >> >I recently installed fax service with a COM2 attached external modem.
>> >> >I
>> >> >can
>> >> > send and receive faxes using fax wizard or fax printer, but they are
>> >> > not
>> >> > displayed in fax console and therefore I cannot display or print
>> >> > them.
>> >> > After
>> >> > opneing the fax console or selection a fax location to display, the
>> >> > consoles
>> >> > displays "Refreshing..." in its status line and spins the CPU for
>> >> > about
>> >> > 10
>> >> > secs. After then the mesage "All fax printers ar inaccessible." is
>> >> > displayed
>> >> > --
>> >> > Regards
>> >> > Uwe
>> >>
>> >>
>>
>>

To: Weisenheimer

And did you bother to tell anyone that you were using McAfee's firewall
before you fixed your problem--NO!
However, thank you for posting your solution, it may help someone else.
Very few users of this and other support forums are employees of Microsoft.
The support given is voluntary.
Running around with a chip is likely to result in less support not more.



"Weisenheimer" <Weisenheimer@discussions.microsoft.com> wrote in message
news:C44B1B37-FBA9-4458-9AA7-3A665DB9FFD0@microsoft.com...
> Hi all,
>
> meanwhile I managed to solve the problem reported above. The problem was
> caused by a McAfee firewall configuration problem. Resetting the firewall
> configuration to its defaults did the trick. In detail, the image of fax
> console (fxsclnt.exe) was not recognized in "Program Permissions". After
> the
> reset to defaults, it was properly recognized.
>
> By setting 127.0.0.1 as a "Trusted" network I could also use some more
> restricting rules in the McAfee firewall as I did before.
> --
> Regards
> Uwe
>
>
> "Weisenheimer" wrote:
>
>> I recently installed fax service with a COM2 attached external modem. I
>> can
>> send and receive faxes using fax wizard or fax printer, but they are not
>> displayed in fax console and therefore I cannot display or print them.
>> After
>> opneing the fax console or selection a fax location to display, the
>> consoles
>> displays "Refreshing..." in its status line and spins the CPU for about
>> 10
>> secs. After then the mesage "All fax printers ar inaccessible." is
>> displayed
>> --
>> Regards
>> Uwe