The print spooler will not run

The Windows XP print spooler will not run. We receive System event logs with
ID 7031 "The Print Spooler service terminated unexpectedly". This started
after removing an HP laserjet print driver and uninstalling a citrix web
plugin.

We have already did the following:

* the print spooler is set to start automatically
* Its only dependency RPC is already started and running
* we have removed all of the installed printers and we also removed all of
the contents from the "C:\WINDOWS\system32 \spool\PRINTERS" directory
* we have replaced the spoolsv.exe file with one from the xp install media
* we have ran System file checker]
* performed a System restore
* set the print spooler service to restart after a failure

After all of that the service still will not run. Any help would be greatly
appreciated.

Did you also uninstall the printer driver packages from the Control Panel,
Programs and from Printers & Faxes, Server Properties (Step 4).

You can also try the CleanSpooler package as described on Bruce Sanderson's
website.
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
--
Cari (MS-MVP) Printing & Imaging
www.coribright.com/windows

"vos" <vos@discussions.microsoft.com> wrote in message
news:76CAB157-481C-49A0-973F-646C64DDEFEB@microsoft.com...
> The Windows XP print spooler will not run. We receive System event logs
> with
> ID 7031 "The Print Spooler service terminated unexpectedly". This started
> after removing an HP laserjet print driver and uninstalling a citrix web
> plugin.
>
> We have already did the following:
>
> * the print spooler is set to start automatically
> * Its only dependency RPC is already started and running
> * we have removed all of the installed printers and we also removed all of
> the contents from the "C:\WINDOWS\system32 \spool\PRINTERS" directory
> * we have replaced the spoolsv.exe file with one from the xp install media
> * we have ran System file checker]
> * performed a System restore
> * set the print spooler service to restart after a failure
>
> After all of that the service still will not run. Any help would be
> greatly
> appreciated.

[jdi4]

I also had a "print spooler not running" message today, and have never seen that in decades of working on Windows. I followed the instructions to restart and was successful. However, in the description area, the verbage is in a language I don't recognize! I wonder if my problem will resurface?

jdi4

01 10 11 01

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"jdi4" <jdi4.3s55jc@DoNotSpam.com> wrote in message
news:jdi4.3s55jc@DoNotSpam.com...
>
> I also had a "print spooler not running" message today, and have never
> seen that in decades of working on Windows. I followed the instructions
> to restart and was successful. However, in the description area, the
> verbage is in a language I don't recognize! I wonder if my problem will
> resurface?
>
> jdi4
>
>
> --
> jdi4
> ------------------------------------------------------------------------
> jdi4's Profile: http://forums.techarena.in/members/98263.htm
> View this thread: http://forums.techarena.in/xp-print-fax/1175886.htm
>
> http://forums.techarena.in
>