Hi this is my first post on here, I hope this is the right place.
I recently fitted a new CD/DVD recorder (Liteon IHAP122-19) to my Windows XP computer because I was having problems with my old one, the main one being that it wouldn't burn cd's. I installed the Nero 7 essentials software that came with the hardware and I am now able to burn cd's ok (in Windows Media Player 11) but I am now unable to copy music to my Samsung YP-Z5 MP3 player. I have tried other media players such as Winamp and Emodio and none of them recognize my MP3 player. When I connect it to the USB port I get the message 'new hardware found' and then a wizard pops up for installing the hardware and it says if you have an installation cd put it in. So I did that and clicked on install and then I got the following message:
'Cannot install this hardware. There was a problem installing the device'
'An error occured during the installation of the device. The specified service does not exist as an installed service.'
I have spoken to Samsung UK about this and they seem to think it is a problem with my computer. Could it be something to do with the Nero 7 software, or do I need to update the firmware?
Does anyone have any suggestions please?