Go Back   TechArena Community > Technical Support > Computer Help > Windows XP > Windows XP Support
Become a Member!
Forgot your username/password?
Tags Active Topics RSS Search Mark Forums Read

Sponsored Links



explorer.exe crashes on Control Panel or Windows Explorer close

Windows XP Support


Reply
 
Thread Tools Search this Thread
  #1  
Old 07-03-2009
Member
 
Join Date: Aug 2006
Posts: 235
explorer.exe crashes on Control Panel or Windows Explorer close

After installing the KB951847 .NET Framework update, I am getting an error message that says "Windows Explorer has encountered an error and has to close" whenever I close a Control Panel or Windows Explorer window. I am running Windows XP SP3 on my computer. This update failed to install first and I have to uninstall all .Net Framework updates, and then reinstall and reapply them. Also, there are sometimes that Dr. Watson also crashes. Below is the complete detail that I am getting in the Event Logs:

=====================================
Windows Explorer and Dr. Watson crash:
=====================================
(Explorer.exe):
--------------
Date: 3/6/2009
Time: 9:33:09 AM
Type: Error
User: N/A
Computer: SKWORK2MA

Source: Application Error
Category: None
Event ID: 1000

Description:
Faulting application explorer.exe, version 6.0.2900.5512, faulting module browseui.dll, version 6.0.2900.5512, fault address 0x00028833.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Data: (Bytes)
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 35 35 31 32 20 00.5512
0030: 69 6e 20 62 72 6f 77 73 in brows
0038: 65 75 69 2e 64 6c 6c 20 eui.dll
0040: 36 2e 30 2e 32 39 30 30 6.0.2900
0048: 2e 35 35 31 32 20 61 74 .5512 at
0050: 20 6f 66 66 73 65 74 20 offset
0058: 30 30 30 32 38 38 33 33 00028833
0060: 0d 0a ..

Date: 3/6/2009
Time: 9:33:12 AM
Type: Error
User: N/A
Computer: SKWORK2MA

Source: Application Error
Category: None
Event ID: 1001

Description:
Fault bucket 745630164.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Data (Bytes):

0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 37 34 35 36 33 30 31 36 74563016
0010: 34 0d 0a 4..


------------
(Dr. Watson):
------------
Date: 3/6/2009
Time: 9:33:15 AM
Type: Error
User: N/A
Computer: SKWORK2MA

Source: Application Error
Category: (100)
Event ID: 1000

Description:
Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.5512, fault address 0x0001295d.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Reply With Quote
  #2  
Old 07-03-2009
Member
 
Join Date: Jan 2006
Posts: 605
RE: explorer.exe crashes on Control Panel or Windows Explorer close

Try to follow the below microsoft articles that will help you out:

How to configure Windows XP to start in a "clean boot" state
http://support.microsoft.com/kb/310353

How to perform advanced clean-boot troubleshooting in Windows XP
http://support.microsoft.com/kb/316434
Reply With Quote
  #3  
Old 07-03-2009
Member
 
Join Date: Aug 2006
Posts: 235
RE: explorer.exe crashes on Control Panel or Windows Explorer clos

Thanks for the suggestions, I will try to follow the clean boot and different methods that you have given me. But I want to let you know that, its Windows Explorer that is crashing, not the Internet Explorer.
Reply With Quote
  #4  
Old 07-03-2009
Member
 
Join Date: Jan 2006
Posts: 605
RE: explorer.exe crashes on Control Panel or Windows Explorer clos

I know that you mean Windows Explorer and not Internet Explorer. In your case you will find malware that is causing your problem or badly written Program causing the shell to crash. You can download some free anti-spyware programs like SuperAntispyware to get rid of this problem.
Reply With Quote
  #5  
Old 07-03-2009
Member
 
Join Date: Aug 2006
Posts: 235
RE: explorer.exe crashes on Control Panel or Windows Explorer clos

After trying the clean boot, it didnt work for me. Also msconfig wont let to me to turn off some services like DCOM Server Process Launcher, Remote Procedure Call Locator and Remote Procedure Call. Any other ideas? Thanks
Reply With Quote
  #6  
Old 09-03-2009
Member
 
Join Date: Jan 2006
Posts: 4,215
Will it be possible for you to copy and paste the Event Viewer logs from your pc to here? Try to open a notepad and then customize or minimize to the taskbar as you will need it later for this step to copy the error message on it. Open a run command and type in eventvwr.msc and then click ok and you will get the Event viewer control Panel.
Reply With Quote
Reply

  TechArena Community > Technical Support > Computer Help > Windows XP > Windows XP Support
Tags: , ,



Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads for: "explorer.exe crashes on Control Panel or Windows Explorer close"
Thread Thread Starter Forum Replies Last Post
windows explorer has encountered a problem and needs to close orangeman83 Windows Software 4 27-10-2011 01:36 PM
Control Panel open causes "Windows Explorer has stopped working".... Dakshi Vista Help 6 01-06-2011 10:13 PM
windows explorer has encountered a problem and needs to close... orangeman83 Windows Software 1 14-05-2011 05:31 AM
Control Panel, Windows Explorer and others not open when double cl Pablo Vista Help 2 17-06-2008 01:04 AM
Internet Explorer 7 - windows automatically close ... Agilent Windows XP Support 2 07-05-2008 06:06 AM


All times are GMT +5.5. The time now is 10:52 PM.