Go Back   TechArena Community > Technical Support > Computer Help > Windows XP > Windows XP Support
Become a Member!
Forgot your username/password?
Tags Active Topics RSS Search Mark Forums Read

Sponsored Links



Black Screen and Mouse Cursor after Windows XP Splash

Windows XP Support


Reply
 
Thread Tools Search this Thread
  #1  
Old 12-02-2009
egrantXP
 
Posts: n/a
Black Screen and Mouse Cursor after Windows XP Splash

System: Sony Vaio ( PCV-RX752 ), Pentium4 2.0 GHz, 1.50 GB RAM, 320 GB
Western Digital HD

OS: Windows XP Professional (SP3)

Problem: Black screen and mouse cursor after both BIOS and Windows XP splash
screen have finished

Description: I had been running automatic updates (all 5 files downloaded;
~250 MB worth), the install initialization had completed, and the actual
install was beginning to start (or so I thought). It looked like it had hung
(it was likely just slow, as I preformed the same update install on the
machine I am on now) so I “canceled” the install. The “update manager”
canceled the updating process successfully (as well as said that the 5 files
did not install properly, no suprise) and prompted me to restart the
computer. Upon restarting the black screen and mouse cursor appeared… and
that was it.

Trouble-shooting: I first tried to boot in “safe mode”, thinking all I had
to do was redo the update install and all would be well. Booting in any “safe
mode” yielded the same black screen. I looked at some posts and decided to
try to “Repair” my OS. I have the Windows XP Professional CD, so I booted to
this disk and followed the instructions to “Repair” my version of Windows XP.
After the old XP files were deleted and then reinstalled, the computer
restarted, a screen saying the “setup” would continue flashed, and then the
screen went black again.

Thoughts: I wonder if cancelling the update corrupted a registry or
something similar. I also had read something about video cards playing a role
in this problem, which I did not think would be the case. At any rate, I took
out my graphics card and retried the above without success.


Reply With Quote
  #2  
Old 12-02-2009
egrantXP
 
Posts: n/a
RE: Black Screen and Mouse Cursor after Windows XP Splash

Sorry about second posting... said there was an error with first attempt! How
would one delete postings?

"egrantXP" wrote:

> System: Sony Vaio ( PCV-RX752 ), Pentium4 2.0 GHz, 1.50 GB RAM, 320 GB
> Western Digital HD
>
> OS: Windows XP Professional (SP3)
>
> Problem: Black screen and mouse cursor after both BIOS and Windows XP splash
> screen have finished
>
> Description: I had been running automatic updates (all 5 files downloaded;
> ~250 MB worth), the install initialization had completed, and the actual
> install was beginning to start (or so I thought). It looked like it had hung
> (it was likely just slow, as I preformed the same update install on the
> machine I am on now) so I “canceled” the install. The “update manager”
> canceled the updating process successfully (as well as said that the 5 files
> did not install properly, no suprise) and prompted me to restart the
> computer. Upon restarting the black screen and mouse cursor appeared… and
> that was it.
>
> Trouble-shooting: I first tried to boot in “safe mode”, thinking all I had
> to do was redo the update install and all would be well. Booting in any “safe
> mode” yielded the same black screen. I looked at some posts and decided to
> try to “Repair” my OS. I have the Windows XP Professional CD, so I booted to
> this disk and followed the instructions to “Repair” my version of Windows XP.
> After the old XP files were deleted and then reinstalled, the computer
> restarted, a screen saying the “setup” would continue flashed, and then the
> screen went black again.
>
> Thoughts: I wonder if cancelling the update corrupted a registry or
> something similar. I also had read something about video cards playing a role
> in this problem, which I did not think would be the case. At any rate, I took
> out my graphics card and retried the above without success.
>

Reply With Quote
  #3  
Old 12-02-2009
Elmo
 
Posts: n/a
Re: Black Screen and Mouse Cursor after Windows XP Splash

egrantXP wrote:
> Sorry about second posting... said there was an error with first attempt! How
> would one delete postings?


It seldom works anymore; the feature has been removed from most servers
due to abuse.

--
Joe =o)
Reply With Quote
  #4  
Old 12-02-2009
Ken Blake, MVP
 
Posts: n/a
Re: Black Screen and Mouse Cursor after Windows XP Splash

On Wed, 11 Feb 2009 23:04:33 -0500, Elmo <elmogeek@iglou.invalid>
wrote:

> egrantXP wrote:
> > Sorry about second posting... said there was an error with first attempt! How
> > would one delete postings?

>
> It seldom works anymore; the feature has been removed from most servers
> due to abuse.



And even if he were to succeed in removing a post from his server, by
the time he did it, the message would have been propagated to many
other servers. So deleting a message is generally useless.


--
Ken Blake, Microsoft MVP - Windows Desktop Experience
Please Reply to the Newsgroup
Reply With Quote
  #5  
Old 13-02-2009
egrantXP
 
Posts: n/a
RE: Black Screen and Mouse Cursor after Windows XP Splash

Trouble-shooting (cont.): I was not able to access a console in "safe mode"
but I was able to access the console in recovery mode. I tried doing the
following without any success:

1. In the recovery console, I ran "chkdsk /p" and that returned that errors
were indeed found (do not know if they were fixed or how to fix). Then ran
"fixboot" and restarted. Same black screen appeared upon restart.

2. In the recovery console, I ran "bootcfg /rebuild", set my identifier as
"Windows XP Pro" and set this as the default with "bootcfg /default", and
then restarted. Same black screen appeared upon restart. How would one go
about deleting this? I did not see a "bootcfg /remove" anywhere.

3. In the recovery console, I ran "fixmbr" and then restarted. Same black
screen appeared upon restart.

4. Since "Safe mode with console" does not work, I tried running
"C:/WINDOWS/system32/restore/rstrui.ese" with the system restore console to
see if "System Restore" could be launched, however, this command (as it said)
was not recognized. I guess this recovery console has very limited capability.

5. I have the old HD that originally came with the computer, so I hooked it
up as the "master drive" and the new one as the "slave drive". I was able to
then run the Western Digital diagnostic software that came with the new HD,
the quick test came back as "Passed". I started the extended test, however,
it indicated that it would take approx. 30 hours.

5. (cont.) I was able to open the new HD to view most the files after
booting from old HD, however, "My Documents" is password protected and I am
not sure how to access them as of yet.

Thoughts:
Reply With Quote
  #6  
Old 14-02-2009
egrantXP
 
Posts: n/a
RE: Black Screen and Mouse Cursor after Windows XP Splash

Trouble-shooting (cont. 2): I have learned that by running "chkdsk \r" it
will not only try to find the errors (as with "chkdsk \p") but will also
attempt to fix these errors. I have run this command a total of 3 times now,
each stating that "...one or more errors have been found and fixed", implying
that there is something wrong and chkdsk cannot has not been able to fix it.

I also went ahead and tried a solution posted on:

"http://www.aitechsolutions.net/winxpnoboot.html"

This site outlines step-by-step instructions on how to manually restore the
Windows XP registry to a bootable configuration. I followed these steps up to
the point were it assumes (in a hopeful manner) that the Windows XP "Welcome
Screen" appears at long last. These steps, however, did not solve my black
screen issue indicating that it is either another problem (in addition to
corrupt registries) or just simply that there are one or more other problems.

Thoughts: I think my next course of action will be to run the "Extended
Diagnostic Test" through the Western Digital software in order to see if it
can fix things that "chkdsk" could not, and then repeat some of the other
discussed steps.

If this does not work, I think it will be time for a fresh re-install. It is
hard to believe that simply canceling a Windows update could cause this much
trouble.
Reply With Quote
  #7  
Old 17-02-2009
egrantXP
 
Posts: n/a
RE: Black Screen and Mouse Cursor after Windows XP Splash

Trouble-shooting (cont. 3): Ran the Western Digital "Extended Diagnostic
Test" and the disk did not have errors. Ended up just wiping the HD and
re-installing XP Pro (luckily I was able to get my data off, at least).

After re-installing XP, I noticed that some of the Microsoft updates would
only install just after the Windows XP splash screen, but before XP actually
booted up. During this part of the installation, the screen turned blue and
indicated something about the setup continuing (the same screen I had seen
earlier after the XP splash screen and before the everlasting black screen).
The only difference about this time was that the black screen lasted about
5-10 seconds before showing the "Welcome" page.

Thoughts: It looks like even though I had canceled the Microsoft Updates,
there may have been some boot-up file(s) that had been changed to tell the
computer to install more updates after restarting. However, since I had
canceled the updates, the computer just hung because it had been told to
install updates when there were not any to install.
Reply With Quote
Reply

  TechArena Community > Technical Support > Computer Help > Windows XP > Windows XP Support
Tags: , ,



Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads for: "Black Screen and Mouse Cursor after Windows XP Splash"
Thread Thread Starter Forum Replies Last Post
Need help!! Mouse cursor is not visible in full screen Windows Media Center BpnV Portable Devices 8 28-11-2011 03:55 PM
Windows 7 64-bit on Bootcamp black screen/blinking cursor for ages pre-boot on MacBook Pro ptolomy_was_right Technology & Internet 11 08-11-2011 03:42 AM
Vista boot Stuck on a black screen with a mouse cursor DannyE Vista Help 14 30-09-2010 02:40 AM
HP dv2700 boots to black screen after XP Splash Screen Deandre Operating Systems 6 05-05-2010 09:55 AM
Black Screen with Mouse Cursor Kaenkun` Windows XP Support 2 04-03-2009 10:49 PM


All times are GMT +5.5. The time now is 01:37 PM.