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Uninstall Microsoft Office Enterprise 2007.

Windows XP Support


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  #1  
Old 24-10-2008
Yvonne York
 
Posts: n/a
Uninstall Microsoft Office Enterprise 2007.

I tried to uninstall Microsoft Office Enterprise 2007 in:
'Add or Remove Programs' panel
and
by inserting the disk and activated the radio button next to 'Remove'.

Both attempts to uninstall were unsuccessful.

Message:
[quote]
Microsoft Office Enterprise 2007 uninstall did not complete successfully.
Error 1402.Setup cannot open the registry key UNKNOWN\rtf\PersistentHandler.
Verifiy you have sufficient permission to access the registry or contact
Microsoft Product Support Services (PSS) for assistance. For information
about to contact PSS,
see C:\Documents and Settings\Yvonne York\Local
Settings\Temp\Setup00000238\PSS10R.CHM.
[unquote]

I was able to locate C:\Documents and Settings\xxxx xxxx\Local
Settings\Temp\Setup00000238

but "PSS10R.CHM." is nowhere to be found.

I installed Office 2007 using a valid 25-character CD key and am the
administrator and should therefore have 'permission' to uninstall this
program.

The uninstall procedures as described in
http://support.microsoft.com/kb/928218
are a bit too complicated for my liking.

Could somebody please please advise which registry setting should be
modified or any other procedure to facilitate proper removal of Microsoft
Office Enterprise 2007.
TIA.


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  #2  
Old 24-10-2008
- Bobb -
 
Posts: n/a
Re: Uninstall Microsoft Office Enterprise 2007

Be honest for correct answers.
You're an admin with stand-alone copy ?
How do you 'normally' install ?
Is this the first time ? Or done hundreds and problem this morning ?
Is this YOUR PC and you are not at office ?
You bought used PC? etc
If Enterprise Edition might need to be on their network to uninstall ?
Maybe CD is looking for install location to copy to Temp folder
Drive \\servername\installfolder
which you do not have ?
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  #3  
Old 24-10-2008
Bob I
 
Posts: n/a
Perhaps if you don't want to be editing the registry by following the
instructions in KB928218, you shouldn't edit the regstry at all. I would
suggest turning the job over to someone else.

Since when do you need to insert the disk to uninstall a program?

The date and time was 10/24/2008 5:05 AM, and on a whim, - Bobb -
pounded out on the keyboard

What made you think she wasn't being honest?

She stated "Administrator". I think you can figure that one out.

Even network installs copy files to the MSO Cache folder. Regardless,
she said she installed it from the CD.
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  #4  
Old 24-10-2008
DL
 
Posts: n/a
Insert Office cd, select repair option, then run disk cleanup to remove all
temp files, reboot, try again.
If that doesn't work you are going to have to use the kb article, unless you
want to use the nuclear option.
(Format / reinstall)
BTW why do you want to uninstall?

Recognized by whom? Can you provide a link to instructions from Microsoft?

For Microsoft Office 2007, the original install DVD is only needed for
the initial install. IF you elected to remove the Local Install Source
(Msocache) you will need the DVD to repair your installation, to add new
components and (typically) to install updates and service packs.

Office 2007 Enterprise is a Volume License version and it is quite difficult to remove. I suggest that you get in touch with the IT department of the Company or the Educational Institution from where you have purchased this version through the their Home Program.

If this is not a legal version then all I can tell you is to reformat your system to remove it .

If this was a Trial version which I doubt then read the release notes on the steps needed for uninstalling this Enterprise version that came with the download.

You didnt specifically refer to 2007, but gave a universal response, but any
way thats picking hairs.
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  #5  
Old 25-10-2008
Yvonne York
 
Posts: n/a
I don't know and really don't care! Your (smart ass) question should be
directed to makers of the program disk (setup.exe 'Change your installation
of Microsoft Enterprise 2007) on which one can find and select three (3)
options viz:
1.Add or Remove Features
2.Repair
3.Remove
Since uninstalling Microsoft Office Enterprise 2007 in 'Add or Remove
Programs' panel is not working it is not, in my view, unreasonable to try
the option as offered on the disk.
Try to let off some the hot air...

Wiping the HDD and reinstall the OS is on the agenda

My day-to-day work is conducted in a Least-privileged User Account (LUA).
The only way I can access Microsoft Office Enterprise 2007 in LUA is via the
'Run as...' option.

In hindsight I am pretty sure fouling up when installing Microsoft Office
Enterprise 2007.
I remember after that completion, in Admin A/C a window/panel popped up
indicating my surname 'York' on the top line and the initial 'Y' (of my
first name Yvonne) on the bottom line; I clicked OK and all is working in
this account.

In LUA the same panel popped up indicating my LUA name (which is Yorkielady)
on the top line. Since my LUA name is a single name and does not have first
name, I was surprised that the bottom line showed the letter 'Y', so I
deleted this letter from the bottom line and clicked OK. This may have
caused that I cannot access the program in LUA. Other than uninstalling and
reinstalling I have absolutely no idea as how to access this particular
window/panel in order to edit (add) the initial to the bottom line.

I bought this version containing a valid key in Lao People's Democratic
Republic where I currently reside and work as a volunteer removing
explosives dropped by friendly folk from their B52's originating in Guam
some time ago. I am my own IT department and Educational Institution; I have
a suitcase full of hats! (Apologies for the OT stuff).

Fine, then do it your way. You've had so much success already, why
change now.

Afraid then that version is probably pirated. Do you have the hologram from MS on the installation disk ??

No, it's got all the wrappings, eye-candies etc., but, as far as I can
determine, it hasn't' got a hologram
If it is a pirated version, it's a bloody good one! It is updating and
functioning very well in the Admin A/C and if I wouldn't use LUA we never
would have this exchange of messages.
If nobody can come up with a solution with respect to editing my LUA name
(refer to my post to DL) I proceed with wiping the HDD and re-install the
OS.
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  #6  
Old 25-10-2008
DL
 
Posts: n/a
I believe the window & name details you refer to are for those that appear
in the file properties (author) of any doc you create, and as such amending
these details would'nt I believe have any impact on the user rights required
to run Enterprise.

Reading into the details of Enterprise & its requirements to run, it seems
to me that certain components of the program require full rights in order to
run, or at least their connection with other components.

Assuming this is your own PC & you are the sole user I dont really see any
problem with running Enterprise as an administrator, but thats just my view.

Interesting. Why should the Enterprise version need higher level rights to
run properly compared to Standard version I wonder?

I would also suggest you get a KOSHER version.
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  #7  
Old 03-06-2010
Member
 
Join Date: Jun 2010
Posts: 1
Re: Uninstall Microsoft Office Enterprise 2007.

My version of Office was detected as being not legit. I have a new license key. I tried to replace key-not allowed. I even uninstalled the reinstalled office with the new device-but it stored all the old settings-including in Outlook.

How do I delete all the old microsoft files and then reinstall, to start with a clean slate.

THis is for Office Enterprise; I am running VISTA
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  #8  
Old 03-06-2010
No Mo
 
Posts: n/a
Re: Uninstall Microsoft Office Enterprise 2007.

You asked a question about MIcrosoft Office in a Windows XP newsgroup, when
you have Vista O/S.

You need to post in an Office Newsgroup.
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