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Unable to print after SP3 update, 1 USB, 1 network printer

Windows XP Support


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  #1  
Old 19-09-2008
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Join Date: Aug 2006
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Unable to print after SP3 update, 1 USB, 1 network printer

I have a pc that is having some printing issues only after receiving the SP3 update. I have got an old Canon printer on USB that gives 'The print queue is full' error and I have confirmed that the queue is empty. HP LJ4050n network printer gives 'Unable to create print job' error. The test pages can be printed on both printers from printer control panel but not from computer. The system is able to print to a different HP printer model across the network. So what could be the problem here then?

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  #2  
Old 19-09-2008
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Can you please tell us what are the file versions of unidrv.dll and unidrvui.dll in \windows\system32\spool\drivers\w32x86\3?
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  #3  
Old 20-09-2008
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Re: Unable to print after SP3 update, 1 USB, 1 network printer

The version numbers are mentioned below:

unidrv.dll: 0.3.6000.16386
unidrvui.dll: 0.3.1296.1
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  #4  
Old 22-09-2008
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Re: Unable to print after SP3 update, 1 USB, 1 network printer

You seem to be running with Windows XP SP2 and Vista drivers. You have to update or rollback one of them. So, first of all stop the print spooler service. Because you are rolling back SP3, then you may have to rollback the unidrv.dll that came with it. Also, since there might be Vista unidrvui.dll file sitting in a new or old subdirectory under \windows\system32\spool\drivers\w32x86\3, so to get the unidrv.dll file for Windows XP SP2, open command prompt and then paste the below:

cd %windir%\"driver cache"\i386 expand sp2.cab -F:unidrv.dll .
(this should be the 1296 version of unidrv.dll)

copy unidrv.dll %windir%\system32\spool\drivers\w32x86\3

yes

net start spooler
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