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Thread: Blue Screen STOP: 0X0000008E

  1. #1
    James Guest

    Blue Screen STOP: 0X0000008E

    Trying to down load Service pack 3 and my machine keeps rebooting just after
    it starts installing. Message is
    STOP: 0x0000008E (0XC0000005, 0X8062D84A, 0XF6A85974, 0X00000000)
    Anyone got any ideas?

  2. #2
    nass Guest

    RE: Blue Screen STOP: 0X0000008E

    Get ready for Windows XP SP3
    https://www.microsoft.com/windows/pr...3/default.mspx

    Steps to take before you install Windows XP Service Pack 3
    http://support.microsoft.com/kb/950717

    Background information on Stop Error message 0x8E
    http://msdn2.microsoft.com/en-us/library/ms794023.aspx
    First try to eliminate hardware, by going to Device manager and check by
    expanding the Plus [+] to see all devices listed, if there is a
    malfunctioning device or conflicting device it will show in Device manager.

    Scan your operating system for malware and viruses with an up2date
    protection software. Check with the company that their server okay and your
    credential not being changed.
    Look in the event Viewer for error messages(X) that can help in discovering
    the culprit.
    HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
    http://support.microsoft.com/kb/308427/en-us
    Random "0x0000008E" Error Message on a Blue Screen in Windows XP
    http://support.microsoft.com/kb/827663

    A "STOP: 0x0000008E" error message occurs when you change the hardware
    acceleration setting
    http://support.microsoft.com/kb/330187

    Error message when you try to open files on an NTFS file system volume
    http://support.microsoft.com/kb/930916
    STOP 0x0000008E error message on a blue screen and your computer does not
    enter hibernation or standby after you remove an IEEE 1394 storage device
    http://support.microsoft.com/kb/813818

    Any hardware/software or updates installed recently?, please state all if
    any in your next post.
    You can use this driver verifier command:
    verifier.exe click [OK]
    First try to eliminate hardware, by going to Device manager and check by
    expanding the Plus [+] to see all devices listed, if there is a
    malfunctioning device or conflicting device it will show in Device manager.

    This always refer to a bad Hardware/driver installed.
    Try the Last good known Configuration to log into the system, then open
    Device manager and see if there is any malfunctioning Devices or conflict in
    IRQ, also look in the Event Viewer for error message and post them back in
    your next post.
    Bug Check 0x8E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
    http://msdn2.microsoft.com/en-us/library/ms794023.aspx
    You may receive a Stop error message on a blue screen when you start a
    Microsoft Windows Server

    http://support.microsoft.com/kb/893239
    Open a run command and type in these commands to see if there is a conflict
    in /among drivers :
    pstat.exe click [OK]
    dmpchck.exe click [OK]
    What you get from running this commands?.

    How to perform a clean boot in Windows XP
    http://support.microsoft.com/?id=310353
    A description of the Safe Mode Boot options in Windows XP
    http://support.microsoft.com/kb/315222/en-us

    Try to use the Verifier.exe command to see which Drivers not Verified on
    your system:
    How to Use Driver Verifier to Troubleshoot Windows Drivers
    http://support.microsoft.com/kb/244617/en-us

    You may have a bad RAM try to test your RAM by running Memtest by
    downloading this tool and unzip it and make a floppy or CD/DVD and run it on
    Reboot.
    http://www.memtest86.com/
    You may need to reposition/reset the RAM sticks in their slots.

    Use the command chkdsk /r with recovery console:
    http://support.microsoft.com/kb/314058
    http://support.microsoft.com/kb/326215

  3. #3
    James Guest

    RE: Blue Screen STOP: 0X0000008E

    Hi Nass

    Ok, you have given me a lot to work through but finding my way slowly.

    Have the following:

    In the event log it comes up with : System Error (102) 1003

    In the device manager it comes up with an unknow device : on Intel(R)
    82801FB LPC Interface Controller - 2640, have tried finding a driver but no
    luck. Have disabled it but still no luck.

    Tried running pstat.exe and dmpchck.exe but got the following message:
    Windows cannot find'pstat.exe/dmpchck.exe". Make sure you typed the name
    correctly, then try again. To search for a file, click the Start button, and
    then click Search.

    As for new software I did install a new printer - HP Deskjet All-in-one
    f4100 series and updates are just the normal windows ones and my AVG
    antivirus.

    Have removed the RAM and replaced it.

    Will try find time on Friday again to work through the rest but thanks gor
    the help so far.

  4. #4
    nass Guest

    RE: Blue Screen STOP: 0X0000008E

    Hi James,
    Can you please post back the exact verbatim of the error message something
    like this for example:

    source : system error
    Category : 102
    type : error
    EventID : 1003
    Error code : 1000000a
    Parameter 1: 00000004
    Parameter 2: 000000ff
    Parameter 3: 00000001
    Parameter 4: 80 54 4e 32

    Restore your system to an earlier date when things were working okay and see
    if that will help.
    Scan for malware and viruses on your system.

  5. #5
    James Guest

    RE: Blue Screen STOP: 0X0000008E

    Hi Nass

    Below is the full report as requested.

    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 2008/08/28
    Time: 06:49:47 PM
    User: N/A
    Computer: LOVE
    Description:
    Error code 1000008e, parameter1 c0000005, parameter2 8062d84a, parameter3
    f561c974, parameter4 00000000.

    For more information, see Help and Support Center at
    http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 31 30 30 30 30 30 38 1000008
    0020: 65 20 20 50 61 72 61 6d e Param
    0028: 65 74 65 72 73 20 63 30 eters c0
    0030: 30 30 30 30 30 35 2c 20 000005,
    0038: 38 30 36 32 64 38 34 61 8062d84a
    0040: 2c 20 66 35 36 31 63 39 , f561c9
    0048: 37 34 2c 20 30 30 30 30 74, 0000
    0050: 30 30 30 30 0000

    I have run numerous malware, trojan, spyware checks and found nothing.

    I have cancelled the SP3 update for now but the machine is still rebooting
    regularly by itself.

    Going to work through a few more things on your list now.

    Thanks

  6. #6
    J. Reeves Guest
    When a friend powers up his pc the Windows logo flashes up then he gets the
    dreaded BSOD along with the following message:
    Stop: 0x0000008e (0xc00005, 0xbf803eb6, 0xf77417c4, 0x00000000)
    Win32k.sys – address bf803eb6 base at bf800000, Datestamp 47e0e106

    The pc is a Dell Dimension 9150 (purchased 25/11/2005) running XP, Office
    2003 and Norton 360. No changes have been made to it regarding h/w other than
    attaching a router and printer. No USB memory sticks or other devices have
    been plugged in.

    I’ve tried the various suggestions in previous posts; check pc is not
    overheating, clean dust and dirt out, re-seated all connections and
    components without success.
    I’ve gone into the Boot menu using PF12 then “Boot to Utility Partition”
    (where is this Partition?) and run all the tests repeatedly without any
    errors occurring.

    Thinking there was a problem with Windows, I tried using the Dell supplied
    Windows reinstallation disc having changed the BIOS to boot from CD. This
    throws up an error saying that it can’t find the hard drive. This implies
    there’s a problem with the HDD or its controller, however all the Boot
    Utility tests run without error.
    I don’t have a spare HDD I could try and am reluctant to go out and buy one
    unnecessarily.

    I can’t even get into “Safe Mode” from the Boot menu to look at Device
    Manager or anything else.

    Where do I go from here?

  7. #7
    Join Date
    Jul 2009
    Posts
    1

    Re: Blue Screen STOP: 0X0000008E

    Hi

    I had a bsod with the STOP:0x0000008E error also. I tried all of the ideas above to no avail. I recieved the bsod error whenever i shutdown or restarted the computer. Eventually i noticed that the error didnt occur when i shutdown in safe mode, so i used msconfig to work out what was being loaded when the error occurred. I did this firstly by not loading any startup options and restricting startup services to windows only.

    From this i found that the error had something to do with loading avg. Intermittently the bsod appeared still and found that this was reoccurring after
    running an antivirus scan.

    I uninstalled avg and got rid of the error, i loaded avast and ran a scan and the error came back. Running a full system scan with avast revealed a trojan which avg did not pick up. it had infected the system file checker system file and avast deleted it on rebooting of the system.

    After this i was able to run a full system scan and reboot without anymore bsod messages. I hope this helps some of you.

    dee cronin

  8. #8
    Daniel Guest

    RE: Blue Screen STOP: 0X0000008E

    Hi Unknown

    The above could be due to a number of factor. Try updating to the latest
    service pack for window if it allow you to. If it still doesn't resolved
    after updating i would suggest you to run memtest, sometime it could be due
    to your ram

    Regard

    "unknown" wrote:

    >


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