Windows Update failed :-(

[shimei]

Hey all, I am new to this forum and I was wondering if any of you could offer some help.
My windows update recently failed, i think i downloaded them all but it seems that it cannot update

here is the windows log

2008-08-14 21:30:02:890 560 11f4 COMAPI -------------
2008-08-14 21:30:02:890 560 11f4 COMAPI -- START -- COMAPI: Install [ClientId = WindowsUpdate]
2008-08-14 21:30:02:890 560 11f4 COMAPI ---------
2008-08-14 21:30:02:890 560 11f4 COMAPI - Allow source prompts: Yes; Forced: No; Force quiet: No
2008-08-14 21:30:02:890 560 11f4 COMAPI - Updates in request: 9
2008-08-14 21:30:02:906 560 11f4 COMAPI - ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77}
2008-08-14 21:30:02:906 1268 eb8 Agent *************
2008-08-14 21:30:02:906 560 11f4 COMAPI - Updates to install = 9
2008-08-14 21:30:02:906 1268 eb8 Agent ** START ** Agent: Installing updates [CallerId = WindowsUpdate]
2008-08-14 21:30:02:906 560 11f4 COMAPI <<-- SUBMITTED -- COMAPI: Install [ClientId = WindowsUpdate]
2008-08-14 21:30:02:906 1268 eb8 Agent *********
2008-08-14 21:30:02:906 1268 eb8 Agent * Updates to install = 9
2008-08-14 21:30:02:921 1268 eb8 Agent * Title = Cumulative Security Update for ActiveX Killbits for Windows XP (KB953839)
2008-08-14 21:30:02:921 1268 eb8 Agent * UpdateId = {4CCA8DEF-C5C7-4A19-B75A-2BE59BA0B710}.103
2008-08-14 21:30:02:921 1268 eb8 Agent * Bundles 1 updates:
2008-08-14 21:30:02:921 1268 eb8 Agent * {5F4D59DC-F66B-477E-A092-AA95045CDD7F}.101
2008-08-14 21:30:02:921 1268 eb8 Agent * Title = Windows Malicious Software Removal Tool - August 2008 (KB890830)
2008-08-14 21:30:02:921 1268 eb8 Agent * UpdateId = {4C811AB7-3E1C-4D53-A572-61E553D597C9}.100
2008-08-14 21:30:02:921 1268 eb8 Agent * Bundles 2 updates:
2008-08-14 21:30:02:921 1268 eb8 Agent * {50C05E91-600D-4DBE-9B10-D0B7E6856B70}.100
2008-08-14 21:30:02:921 1268 eb8 Agent * {9E5B0E50-1326-4B1D-B85C-5523DC8A1543}.100
2008-08-14 21:30:02:921 1268 eb8 Agent * Title = Security Update for Outlook Express for Windows XP (KB951066)
2008-08-14 21:30:02:921 1268 eb8 Agent * UpdateId = {973E334F-2ABA-4DE2-B51B-EFB975992C1A}.104
2008-08-14 21:30:02:921 1268 eb8 Agent * Bundles 1 updates:
2008-08-14 21:30:02:921 1268 eb8 Agent * {073D027A-2183-49A6-B56F-7389AACA4F4B}.104
2008-08-14 21:30:02:921 1268 eb8 Agent * Title = Security Update for Windows XP (KB946648)
2008-08-14 21:30:02:921 1268 eb8 Agent * UpdateId = {83D1ADF5-779D-4016-8C31-549270F67B3F}.103
2008-08-14 21:30:02:921 1268 eb8 Agent * Bundles 1 updates:
2008-08-14 21:30:02:921 1268 eb8 Agent * {A17CBA4F-58E7-4F13-A1E0-712D6F478F2D}.103
2008-08-14 21:30:02:921 1268 eb8 Agent * Title = Security Update for Windows XP (KB952954)
2008-08-14 21:30:02:921 1268 eb8 Agent * UpdateId = {E7EC15F8-AF04-4745-99E1-2271E868F50C}.102
2008-08-14 21:30:02:921 1268 eb8 Agent * Bundles 1 updates:
2008-08-14 21:30:02:921 1268 eb8 Agent * {80A0DC2E-7281-48F0-9491-9D5DADE8C4A2}.102
2008-08-14 21:30:02:921 1268 eb8 Agent * Title = Cumulative Security Update for Internet Explorer 7 for Windows XP (KB953838)
2008-08-14 21:30:02:921 1268 eb8 Agent * UpdateId = {D1ABF450-4A72-49DD-BAFE-8AF9E320E133}.103
2008-08-14 21:30:02:921 1268 eb8 Agent * Bundles 1 updates:
2008-08-14 21:30:02:921 1268 eb8 Agent * {C943F47A-2FD2-4A92-A5B8-C1643AA418A0}.103
2008-08-14 21:30:02:921 1268 eb8 Agent * Title = Security Update for Windows XP (KB950974)
2008-08-14 21:30:02:921 1268 eb8 Agent * UpdateId = {6D930EBC-BB1C-4DC5-82F6-C15366AF904A}.102
2008-08-14 21:30:02:937 1268 eb8 Agent * Bundles 1 updates:
2008-08-14 21:30:02:937 1268 eb8 Agent * {E26EBEC6-8155-455D-B691-4D17EE0AFA05}.101
2008-08-14 21:30:02:937 1268 eb8 Agent * Title = Update for Windows XP (KB951072)
2008-08-14 21:30:02:937 1268 eb8 Agent * UpdateId = {C549AD65-F3B3-42E6-B0D7-6FE55576F2BB}.102
2008-08-14 21:30:02:937 1268 eb8 Agent * Bundles 1 updates:
2008-08-14 21:30:02:937 1268 eb8 Agent * {548F2EA3-6811-4585-8761-40696DE555FE}.102
2008-08-14 21:30:02:937 1268 eb8 Agent * Title = Update for Windows XP (KB952287)
2008-08-14 21:30:02:937 1268 eb8 Agent * UpdateId = {8079EF5C-B355-4C65-8888-8D708BEB2D87}.102
2008-08-14 21:30:02:937 1268 eb8 Agent * Bundles 1 updates:
2008-08-14 21:30:02:937 1268 eb8 Agent * {1D50EC11-98A5-4E57-BC69-F43C5686B0D6}.102
2008-08-14 21:30:10:000 1268 eb8 Handler Attempting to create remote handler process as LAPTOP\hp in session 0
2008-08-14 21:30:10:312 4468 117c Misc =========== Logging initialized (build: 7.0.6000.381, tz: -0700) ===========
2008-08-14 21:30:10:312 4468 117c Misc = Process: C:\WINDOWS\system32\wuauclt.exe
2008-08-14 21:30:10:312 4468 117c AUClnt FATAL: Error: 0x80004002. wuauclt handler: failed to spawn COM server
2008-08-14 21:30:10:406 1268 eb8 Handler FATAL: 0x80004002: ERROR: Remote update handler container process created (PID: 4468), but exited before signaling event
2008-08-14 21:30:10:406 1268 eb8 Agent * WARNING: Exit code = 0x80004002
2008-08-14 21:30:10:406 1268 eb8 Agent *********
2008-08-14 21:30:10:406 1268 eb8 Agent ** END ** Agent: Installing updates [CallerId = WindowsUpdate]
2008-08-14 21:30:10:406 1268 eb8 Agent *************
2008-08-14 21:30:10:406 1268 eb8 Agent WARNING: WU client failed installing updates with error 0x80004002
2008-08-14 21:30:10:421 560 11b4 COMAPI >>-- RESUMED -- COMAPI: Install [ClientId = WindowsUpdate]
2008-08-14 21:30:10:421 560 11b4 COMAPI - Install call failed
2008-08-14 21:30:10:421 560 11b4 COMAPI - Reboot required = No
2008-08-14 21:30:10:421 560 11b4 COMAPI - WARNING: Exit code = 0x80240FFF; Call error code = 0x80004002
2008-08-14 21:30:10:421 560 11b4 COMAPI ---------
2008-08-14 21:30:10:421 560 11b4 COMAPI -- END -- COMAPI: Install [ClientId = WindowsUpdate]
2008-08-14 21:30:10:421 560 11b4 COMAPI -------------
2008-08-14 21:30:11:171 560 11f4 COMAPI WARNING: Operation failed due to earlier error, hr=80004002


Any help would be much appreciated

thanks in advance

shimei wrote:
> Hey all, I am new to this forum and I was wondering if any of you
> could offer some help.
> My windows update recently failed, i think i downloaded them all
> but it seems that it cannot update
>
> here is the windows log
<snipped>
> Any help would be much appreciated
>
> thanks in advance

First thing to try:
As many will tell you - ignore the title and symptoms listed in the article
referred to. Do method 1 and 2 and see if it fixes your issue whether or
not you repaired anything.

http://support.microsoft.com/kb/943144
Try method 1 and try to update*.
If fails - try method 2 and try to update*.

*try to update:
- Visit http://windowsupdate.microsoft.com/
- If it asks you to install anything before you see a selection of "Custom"
or "Express" - do so.
- Once you see the "Custom" or "Express" selection, choose "Custom".
- Scan for updates.
- When it lists what it finds - install the critical ones.
- You are generally safe doing the Optional Software Updates. I suggest
avoiding the Optional Hardware Updates completely.


Second thing to try:
http://www.codeplex.com/aureset


Third thing to try:
Get Dial-a-Fix:
http://wiki.djlizard.net/Dial-a-fix

Use its options to fix:
- Windows Installer
- Windows Update
- All the Registration Center options.

Turn off the "Empty System32\Catroot 2"
Do NOT do "Flush SoftwareDistribution".

Then click "GO" and wait until it is done... Reboot will be needed.

- Download/Install Windows Update v3.
http://download.windowsupdate.com/wi...gent30-x86.exe
(You *may* need to install it using the command line switch "/wuforce"
right after the reboot - immediately after logging in.)

- Reboot.
- Visit http://windowsupdate.microsoft.com/ and scan for/install updates.


Usually - method one from the first suggestion fixes the issue.
Sometimes they have to proceed to method two from the first suggestion.

Less seldom - but it does happen - only the tool from the second suggestion
will work - although the first suggestion is contained within the second in
many ways (as well as some of the third.)

And the third suggestion is there because before there was a suggestion (1)
and a suggestion (2) - the third was the best bet and worked in most cases.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html