Age of Empires III will not install - please help!

In attempting to install AOE III The War Chiefs, I am not able to
successfully complete installation. Here are the steps/outcomes:
1. Insert disk, click Install
2. Install Shield begins, checks OS, etc.
3. Message window appears: "Age of Empires III is not installed. This setup
will exit."
4. Click OK
5. AOE III InstallShield Wizard appears, "InstallShield Wizard Complete. The
wizard was interrupted before Age of Empires III - The WarChiefs could be
completely installed/uninstalled."
6. Click Finish

Nothing installed. In attempting to start a ticket with MS Support, my PID
is required. Cannot obtain PID unless program is installed. Arrrgh!

I checked my system requirements using dxdiag, and the system far exceeds
the requirements for the game in every category, as far as I can tell. Does
anyone know why this is happening? There is no information given, it just
fails.

Thanks in advance for any help or advice.

"Eric L" <EricL@discussions.microsoft.com> wrote in message
news:4DCC581A-4C0E-4D5A-BD5E-20999D2CB796@microsoft.com...
> In attempting to install AOE III The War Chiefs, I am not able to
> successfully complete installation. Here are the steps/outcomes:
> 1. Insert disk, click Install
> 2. Install Shield begins, checks OS, etc.
> 3. Message window appears: "Age of Empires III is not installed. This
> setup
> will exit."
> 4. Click OK
> 5. AOE III InstallShield Wizard appears, "InstallShield Wizard Complete.
> The
> wizard was interrupted before Age of Empires III - The WarChiefs could be
> completely installed/uninstalled."
> 6. Click Finish
>
> Nothing installed. In attempting to start a ticket with MS Support, my PID
> is required. Cannot obtain PID unless program is installed. Arrrgh!
>
> I checked my system requirements using dxdiag, and the system far exceeds
> the requirements for the game in every category, as far as I can tell.
> Does
> anyone know why this is happening? There is no information given, it just
> fails.

Do you have Age of Empires 3 installed already?

WarChiefs is the expansion pack for it, and as such requires AoE3 installed
already.

--
Paul Smith,
Yeovil, UK.
Microsoft MVP Windows Shell/User.
http://www.windowsresource.net/
Get ready for Windows Vista: http://www.windowsvista.com/getready/

*Remove nospam. to reply by e-mail*

Well, duh. I can't believe I made such a silly oversight. It is indeed the
expansion pack. And I'm an IT professional! In my defense, the text
indicating "expansion pack" is quite inconspicuous. Clever way to get people
to purchase both. Also, the game is so new, I wasn't expecting an expansion
pack to be available so soon. Oh well, I guess I'm on the hook for the game
now. Someone in Marketing as MS is having a warm feeling right about now.

"Paul Smith" wrote:

> "Eric L" <EricL@discussions.microsoft.com> wrote in message
> news:4DCC581A-4C0E-4D5A-BD5E-20999D2CB796@microsoft.com...
> > In attempting to install AOE III The War Chiefs, I am not able to
> > successfully complete installation. Here are the steps/outcomes:
> > 1. Insert disk, click Install
> > 2. Install Shield begins, checks OS, etc.
> > 3. Message window appears: "Age of Empires III is not installed. This
> > setup
> > will exit."
> > 4. Click OK
> > 5. AOE III InstallShield Wizard appears, "InstallShield Wizard Complete.
> > The
> > wizard was interrupted before Age of Empires III - The WarChiefs could be
> > completely installed/uninstalled."
> > 6. Click Finish
> >
> > Nothing installed. In attempting to start a ticket with MS Support, my PID
> > is required. Cannot obtain PID unless program is installed. Arrrgh!
> >
> > I checked my system requirements using dxdiag, and the system far exceeds
> > the requirements for the game in every category, as far as I can tell.
> > Does
> > anyone know why this is happening? There is no information given, it just
> > fails.
>
> Do you have Age of Empires 3 installed already?
>
> WarChiefs is the expansion pack for it, and as such requires AoE3 installed
> already.
>
> --
> Paul Smith,
> Yeovil, UK.
> Microsoft MVP Windows Shell/User.
> http://www.windowsresource.net/
> Get ready for Windows Vista: http://www.windowsvista.com/getready/
>
> *Remove nospam. to reply by e-mail*
>
>

I have the same problem , what you make for work ?

"Eric L" wrote:

> Well, duh. I can't believe I made such a silly oversight. It is indeed the
> expansion pack. And I'm an IT professional! In my defense, the text
> indicating "expansion pack" is quite inconspicuous. Clever way to get people
> to purchase both. Also, the game is so new, I wasn't expecting an expansion
> pack to be available so soon. Oh well, I guess I'm on the hook for the game
> now. Someone in Marketing as MS is having a warm feeling right about now.
>
> "Paul Smith" wrote:
>
> > "Eric L" <EricL@discussions.microsoft.com> wrote in message
> > news:4DCC581A-4C0E-4D5A-BD5E-20999D2CB796@microsoft.com...
> > > In attempting to install AOE III The War Chiefs, I am not able to
> > > successfully complete installation. Here are the steps/outcomes:
> > > 1. Insert disk, click Install
> > > 2. Install Shield begins, checks OS, etc.
> > > 3. Message window appears: "Age of Empires III is not installed. This
> > > setup
> > > will exit."
> > > 4. Click OK
> > > 5. AOE III InstallShield Wizard appears, "InstallShield Wizard Complete.
> > > The
> > > wizard was interrupted before Age of Empires III - The WarChiefs could be
> > > completely installed/uninstalled."
> > > 6. Click Finish
> > >
> > > Nothing installed. In attempting to start a ticket with MS Support, my PID
> > > is required. Cannot obtain PID unless program is installed. Arrrgh!
> > >
> > > I checked my system requirements using dxdiag, and the system far exceeds
> > > the requirements for the game in every category, as far as I can tell.
> > > Does
> > > anyone know why this is happening? There is no information given, it just
> > > fails.
> >
> > Do you have Age of Empires 3 installed already?
> >
> > WarChiefs is the expansion pack for it, and as such requires AoE3 installed
> > already.
> >
> > --
> > Paul Smith,
> > Yeovil, UK.
> > Microsoft MVP Windows Shell/User.
> > http://www.windowsresource.net/
> > Get ready for Windows Vista: http://www.windowsvista.com/getready/
> >
> > *Remove nospam. to reply by e-mail*
> >
> >

ok i have the same problem but mine is with the first age of empires 3 not
the expansion me and my buddy went out and bought it installed it on this
computer then when he left i uninstalled it and now that i went to buy
another copy it wont let me install it at all the install sheild gose up then
it just quits but i checked and theirs still a file for aoe 111 on my
computer but their is only one or two files on it so i was wondering if it
dident compltley uninstall the first time but i dont know if thers a way to
check to see

[Eaglelance]

Well, this game is driving me crazy!!! The AOE3 the Warchief is not installed too but my install shield wizard has another problem. Let me write for how it goes...
-Autoplay appears
-Click install
-Running install shield wizard
-install shield wizard finished
Unfortunately, a message appears. It says ' The Age Of Empires was not installed for all user or the current user. Please log in the correct user. This setup will exit.' What the hell is this game talking about?! I have got Age Of Empires III and the Asian Dynastics installed in my computer and they work very well. Then why is the Warchief not installed? Why doesn't it work properly?
Is the Warchief's technology too low for my computer?

Can somebody give me a hand with this? It will be better if the company of Microsoft member can help me out......