x64 server - x32 xp clients - users can't install printers

Hi
We have a Win2k3SP2 x64 print sever with x64 and x86 HP universal drivers
installed. When a user with elevated privilege installs a shared printer,
they get a prompt that the driver is incompatable and have the option to look
for the x86 one. When a normal user (no elevated priv) tries to add the
shared printer they get an "access denied" but when they connect to the old
x86 w2k3 print box they can add the printer because of GPO that allows them
to add drivers.

It appears this extra box prompting the user to look for the additional
drivers is causing the issue. We have deployed the drivers locally thinking
it would default to the x86 drivers but it has not made a difference. We
don't want to give the users any more rights then they have because of staff
turn overs but we are having to manually install printers for them because of
this issue. Anyone know how to have the share default to the x86 print
drivers (all HP Universal BTW.)

On Mon, 25 May 2009 19:49:01 -0700, George R <George R@discussions.microsoft.com> wrote:

>Hi
>We have a Win2k3SP2 x64 print sever with x64 and x86 HP universal drivers
>installed. When a user with elevated privilege installs a shared printer,
>they get a prompt that the driver is incompatable and have the option to look
>for the x86 one. When a normal user (no elevated priv) tries to add the
>shared printer they get an "access denied" but when they connect to the old
>x86 w2k3 print box they can add the printer because of GPO that allows them
>to add drivers.
>
>It appears this extra box prompting the user to look for the additional
>drivers is causing the issue. We have deployed the drivers locally thinking
>it would default to the x86 drivers but it has not made a difference. We
>don't want to give the users any more rights then they have because of staff
>turn overs but we are having to manually install printers for them because of
>this issue. Anyone know how to have the share default to the x86 print
>drivers (all HP Universal BTW.)

Since the print server has the 32 and 64-bit drivers installed, the connecting client should get the correct driver.

Have you added the additional architectures through the Server properties of the printer server from within the printers window?

Personally I do not like the universal printer drivers, they just caused me headaches, I use the one for the model, which has always
worked for me.

BTW, what 64-bit O/S is the server?

---
Stefan Pendl

Windows Vista SP 1
AMD Turion X2 RM-70 2 GHz
4 GB RAM

"Stefan Pendl" wrote:

> On Mon, 25 May 2009 19:49:01 -0700, George R <George R@discussions.microsoft.com> wrote:
>
> >Hi
> >We have a Win2k3SP2 x64 print sever with x64 and x86 HP universal drivers
> >installed. When a user with elevated privilege installs a shared printer,
> >they get a prompt that the driver is incompatable and have the option to look
> >for the x86 one. When a normal user (no elevated priv) tries to add the
> >shared printer they get an "access denied" but when they connect to the old
> >x86 w2k3 print box they can add the printer because of GPO that allows them
> >to add drivers.
> >
> >It appears this extra box prompting the user to look for the additional
> >drivers is causing the issue. We have deployed the drivers locally thinking
> >it would default to the x86 drivers but it has not made a difference. We
> >don't want to give the users any more rights then they have because of staff
> >turn overs but we are having to manually install printers for them because of
> >this issue. Anyone know how to have the share default to the x86 print
> >drivers (all HP Universal BTW.)
>
> Since the print server has the 32 and 64-bit drivers installed, the connecting client should get the correct driver.
>
> Have you added the additional architectures through the Server properties of the printer server from within the printers window?
>
> Personally I do not like the universal printer drivers, they just caused me headaches, I use the one for the model, which has always
> worked for me.
>
> BTW, what 64-bit O/S is the server?
>
> ---
> Stefan Pendl
>
> Windows Vista SP 1
> AMD Turion X2 RM-70 2 GHz
> 4 GB RAM
>

Thanks for the reply
Its Windows 2003 standard sp2 R2 x64.
We tried adding the exact model of print drivers for each printer but we
would get errors when trying to add the 32bit version, I don't remember
specifically what it was but it stated it was incompatible so we ended up
adding the Universal x64 and x86. We didn't add it from the server
properties but from the printer's sharing tab>additional drivers. I agree
the clients should add the x86 drivers but it defaults to the x64 and prompts
that the correct driver is not installed, if you want to search, blah blah

On Wed, 27 May 2009 06:58:01 -0700, George R <GeorgeR@discussions.microsoft.com> wrote:

>"Stefan Pendl" wrote:
>
>> On Mon, 25 May 2009 19:49:01 -0700, George R <George R@discussions.microsoft.com> wrote:
>>
>> >Hi
>> >We have a Win2k3SP2 x64 print sever with x64 and x86 HP universal drivers
>> >installed. When a user with elevated privilege installs a shared printer,
>> >they get a prompt that the driver is incompatable and have the option to look
>> >for the x86 one. When a normal user (no elevated priv) tries to add the
>> >shared printer they get an "access denied" but when they connect to the old
>> >x86 w2k3 print box they can add the printer because of GPO that allows them
>> >to add drivers.
>> >
>> >It appears this extra box prompting the user to look for the additional
>> >drivers is causing the issue. We have deployed the drivers locally thinking
>> >it would default to the x86 drivers but it has not made a difference. We
>> >don't want to give the users any more rights then they have because of staff
>> >turn overs but we are having to manually install printers for them because of
>> >this issue. Anyone know how to have the share default to the x86 print
>> >drivers (all HP Universal BTW.)
>>
>> Since the print server has the 32 and 64-bit drivers installed, the connecting client should get the correct driver.
>>
>> Have you added the additional architectures through the Server properties of the printer server from within the printers window?
>>
>> Personally I do not like the universal printer drivers, they just caused me headaches, I use the one for the model, which has always
>> worked for me.
>>
>> BTW, what 64-bit O/S is the server?
>>
>Thanks for the reply
>Its Windows 2003 standard sp2 R2 x64.
>We tried adding the exact model of print drivers for each printer but we
>would get errors when trying to add the 32bit version, I don't remember
>specifically what it was but it stated it was incompatible so we ended up
>adding the Universal x64 and x86. We didn't add it from the server
>properties but from the printer's sharing tab>additional drivers. I agree
>the clients should add the x86 drivers but it defaults to the x64 and prompts
>that the correct driver is not installed, if you want to search, blah blah

We do have a the same O/S, but 32-bit running our printer server.
I will check, if I can add the 64-bit drivers when I am at work.
I will see, if I can test your environment too.

---
Stefan Pendl

Windows Vista SP 1
AMD Turion X2 RM-70 2 GHz
4 GB RAM