code 80073712

I am running Vista HP, I can not update. System says it can not check for
updates and gives code 80073712.

Try this fix:

http://support.microsoft.com/kb/KB931712


--
John Barnett MVP
Associate Expert
Windows - Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..


"tmar" <tmar@discussions.microsoft.com> wrote in message
news:31F3D4C8-798E-4FD7-B2C0-CECDC8246A89@microsoft.com...
>I am running Vista HP, I can not update. System says it can not check for
> updates and gives code 80073712.

I tried it and when it repeated what I had written and asked Yes/No? I typed
Yes and it said access denied. Did I do something wrong or what, thanks for
your help.


"John Barnett MVP" wrote:

> Try this fix:
>
> http://support.microsoft.com/kb/KB931712
>
>
> --
> John Barnett MVP
> Associate Expert
> Windows - Shell/User
>
> Web: http://xphelpandsupport.mvps.org
> Web: http://vistasupport.mvps.org
>
> The information in this mail/post is supplied "as is". No warranty of any
> kind, either expressed or implied, is made in relation to the accuracy,
> reliability or content of this mail/post. The Author shall not be liable for
> any direct, indirect, incidental or consequential damages arising out of the
> use of, or inability to use, information or opinions expressed in this
> mail/post..
>
>
> "tmar" <tmar@discussions.microsoft.com> wrote in message
> news:31F3D4C8-798E-4FD7-B2C0-CECDC8246A89@microsoft.com...
> >I am running Vista HP, I can not update. System says it can not check for
> > updates and gives code 80073712.
>
>

An 'access denied' message usually means you don't have administrator
permissions. After you have type 'cmd' into the search box on the start menu
'right' click on the command prompt and select the 'run as administrator'
option and the solution again.

The whole idea is to delete the registry key, so when asked Yes/No you would
have to type Yes, so you haven't done anything wrong it just seems like a
permissions problem.


--
John Barnett MVP
Associate Expert
Windows - Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..

"tmar" <tmar@discussions.microsoft.com> wrote in message
news:57CEBE15-24AD-4D5C-B199-46F3C0DCA7B8@microsoft.com...
>I tried it and when it repeated what I had written and asked Yes/No? I
>typed
> Yes and it said access denied. Did I do something wrong or what, thanks
> for
> your help.
>
>
> "John Barnett MVP" wrote:
>
>> Try this fix:
>>
>> http://support.microsoft.com/kb/KB931712
>>
>>
>> --
>> John Barnett MVP
>> Associate Expert
>> Windows - Shell/User
>>
>> Web: http://xphelpandsupport.mvps.org
>> Web: http://vistasupport.mvps.org
>>
>> The information in this mail/post is supplied "as is". No warranty of any
>> kind, either expressed or implied, is made in relation to the accuracy,
>> reliability or content of this mail/post. The Author shall not be liable
>> for
>> any direct, indirect, incidental or consequential damages arising out of
>> the
>> use of, or inability to use, information or opinions expressed in this
>> mail/post..
>>
>>
>> "tmar" <tmar@discussions.microsoft.com> wrote in message
>> news:31F3D4C8-798E-4FD7-B2C0-CECDC8246A89@microsoft.com...
>> >I am running Vista HP, I can not update. System says it can not check
>> >for
>> > updates and gives code 80073712.
>>
>>

I did that and now I get err 80004002. Why can't I run updates the old way. I
guess it is just me, but seems like your hands are tied with Vista.

"John Barnett MVP" wrote:

> An 'access denied' message usually means you don't have administrator
> permissions. After you have type 'cmd' into the search box on the start menu
> 'right' click on the command prompt and select the 'run as administrator'
> option and the solution again.
>
> The whole idea is to delete the registry key, so when asked Yes/No you would
> have to type Yes, so you haven't done anything wrong it just seems like a
> permissions problem.
>
>
> --
> John Barnett MVP
> Associate Expert
> Windows - Shell/User
>
> Web: http://xphelpandsupport.mvps.org
> Web: http://vistasupport.mvps.org
>
> The information in this mail/post is supplied "as is". No warranty of any
> kind, either expressed or implied, is made in relation to the accuracy,
> reliability or content of this mail/post. The Author shall not be liable for
> any direct, indirect, incidental or consequential damages arising out of the
> use of, or inability to use, information or opinions expressed in this
> mail/post..
>
> "tmar" <tmar@discussions.microsoft.com> wrote in message
> news:57CEBE15-24AD-4D5C-B199-46F3C0DCA7B8@microsoft.com...
> >I tried it and when it repeated what I had written and asked Yes/No? I
> >typed
> > Yes and it said access denied. Did I do something wrong or what, thanks
> > for
> > your help.
> >
> >
> > "John Barnett MVP" wrote:
> >
> >> Try this fix:
> >>
> >> http://support.microsoft.com/kb/KB931712
> >>
> >>
> >> --
> >> John Barnett MVP
> >> Associate Expert
> >> Windows - Shell/User
> >>
> >> Web: http://xphelpandsupport.mvps.org
> >> Web: http://vistasupport.mvps.org
> >>
> >> The information in this mail/post is supplied "as is". No warranty of any
> >> kind, either expressed or implied, is made in relation to the accuracy,
> >> reliability or content of this mail/post. The Author shall not be liable
> >> for
> >> any direct, indirect, incidental or consequential damages arising out of
> >> the
> >> use of, or inability to use, information or opinions expressed in this
> >> mail/post..
> >>
> >>
> >> "tmar" <tmar@discussions.microsoft.com> wrote in message
> >> news:31F3D4C8-798E-4FD7-B2C0-CECDC8246A89@microsoft.com...
> >> >I am running Vista HP, I can not update. System says it can not check
> >> >for
> >> > updates and gives code 80073712.
> >>
> >>
>
>

It appears that your problem doesn't have a valid solution, I'm afraid.
Researching the topic I have noticed that Microsoft have been suggesting
that you re-install Vista using the upgrade option (this is to keep all your
software etc intact). Unfortunately I haven't come across a surefire remedy
for this problem. I can only advise that you email Microsoft technical
support and ask their advice.

--
John Barnett MVP
Associate Expert
Windows - Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..

"tmar" <tmar@discussions.microsoft.com> wrote in message
news:84C65027-47B6-4A85-A3F4-BD1800455BEF@microsoft.com...
>I did that and now I get err 80004002. Why can't I run updates the old way.
>I
> guess it is just me, but seems like your hands are tied with Vista.
>
> "John Barnett MVP" wrote:
>
>> An 'access denied' message usually means you don't have administrator
>> permissions. After you have type 'cmd' into the search box on the start
>> menu
>> 'right' click on the command prompt and select the 'run as administrator'
>> option and the solution again.
>>
>> The whole idea is to delete the registry key, so when asked Yes/No you
>> would
>> have to type Yes, so you haven't done anything wrong it just seems like a
>> permissions problem.
>>
>>
>> --
>> John Barnett MVP
>> Associate Expert
>> Windows - Shell/User
>>
>> Web: http://xphelpandsupport.mvps.org
>> Web: http://vistasupport.mvps.org
>>
>> The information in this mail/post is supplied "as is". No warranty of any
>> kind, either expressed or implied, is made in relation to the accuracy,
>> reliability or content of this mail/post. The Author shall not be liable
>> for
>> any direct, indirect, incidental or consequential damages arising out of
>> the
>> use of, or inability to use, information or opinions expressed in this
>> mail/post..
>>
>> "tmar" <tmar@discussions.microsoft.com> wrote in message
>> news:57CEBE15-24AD-4D5C-B199-46F3C0DCA7B8@microsoft.com...
>> >I tried it and when it repeated what I had written and asked Yes/No? I
>> >typed
>> > Yes and it said access denied. Did I do something wrong or what, thanks
>> > for
>> > your help.
>> >
>> >
>> > "John Barnett MVP" wrote:
>> >
>> >> Try this fix:
>> >>
>> >> http://support.microsoft.com/kb/KB931712
>> >>
>> >>
>> >> --
>> >> John Barnett MVP
>> >> Associate Expert
>> >> Windows - Shell/User
>> >>
>> >> Web: http://xphelpandsupport.mvps.org
>> >> Web: http://vistasupport.mvps.org
>> >>
>> >> The information in this mail/post is supplied "as is". No warranty of
>> >> any
>> >> kind, either expressed or implied, is made in relation to the
>> >> accuracy,
>> >> reliability or content of this mail/post. The Author shall not be
>> >> liable
>> >> for
>> >> any direct, indirect, incidental or consequential damages arising out
>> >> of
>> >> the
>> >> use of, or inability to use, information or opinions expressed in this
>> >> mail/post..
>> >>
>> >>
>> >> "tmar" <tmar@discussions.microsoft.com> wrote in message
>> >> news:31F3D4C8-798E-4FD7-B2C0-CECDC8246A89@microsoft.com...
>> >> >I am running Vista HP, I can not update. System says it can not check
>> >> >for
>> >> > updates and gives code 80073712.
>> >>
>> >>
>>
>>

I will do as you suggest, and I thank you for your time and effort.

"John Barnett MVP" wrote:

> It appears that your problem doesn't have a valid solution, I'm afraid.
> Researching the topic I have noticed that Microsoft have been suggesting
> that you re-install Vista using the upgrade option (this is to keep all your
> software etc intact). Unfortunately I haven't come across a surefire remedy
> for this problem. I can only advise that you email Microsoft technical
> support and ask their advice.
>
> --
> John Barnett MVP
> Associate Expert
> Windows - Shell/User
>
> Web: http://xphelpandsupport.mvps.org
> Web: http://vistasupport.mvps.org
>
> The information in this mail/post is supplied "as is". No warranty of any
> kind, either expressed or implied, is made in relation to the accuracy,
> reliability or content of this mail/post. The Author shall not be liable for
> any direct, indirect, incidental or consequential damages arising out of the
> use of, or inability to use, information or opinions expressed in this
> mail/post..
>
> "tmar" <tmar@discussions.microsoft.com> wrote in message
> news:84C65027-47B6-4A85-A3F4-BD1800455BEF@microsoft.com...
> >I did that and now I get err 80004002. Why can't I run updates the old way.
> >I
> > guess it is just me, but seems like your hands are tied with Vista.
> >
> > "John Barnett MVP" wrote:
> >
> >> An 'access denied' message usually means you don't have administrator
> >> permissions. After you have type 'cmd' into the search box on the start
> >> menu
> >> 'right' click on the command prompt and select the 'run as administrator'
> >> option and the solution again.
> >>
> >> The whole idea is to delete the registry key, so when asked Yes/No you
> >> would
> >> have to type Yes, so you haven't done anything wrong it just seems like a
> >> permissions problem.
> >>
> >>
> >> --
> >> John Barnett MVP
> >> Associate Expert
> >> Windows - Shell/User
> >>
> >> Web: http://xphelpandsupport.mvps.org
> >> Web: http://vistasupport.mvps.org
> >>
> >> The information in this mail/post is supplied "as is". No warranty of any
> >> kind, either expressed or implied, is made in relation to the accuracy,
> >> reliability or content of this mail/post. The Author shall not be liable
> >> for
> >> any direct, indirect, incidental or consequential damages arising out of
> >> the
> >> use of, or inability to use, information or opinions expressed in this
> >> mail/post..
> >>
> >> "tmar" <tmar@discussions.microsoft.com> wrote in message
> >> news:57CEBE15-24AD-4D5C-B199-46F3C0DCA7B8@microsoft.com...
> >> >I tried it and when it repeated what I had written and asked Yes/No? I
> >> >typed
> >> > Yes and it said access denied. Did I do something wrong or what, thanks
> >> > for
> >> > your help.
> >> >
> >> >
> >> > "John Barnett MVP" wrote:
> >> >
> >> >> Try this fix:
> >> >>
> >> >> http://support.microsoft.com/kb/KB931712
> >> >>
> >> >>
> >> >> --
> >> >> John Barnett MVP
> >> >> Associate Expert
> >> >> Windows - Shell/User
> >> >>
> >> >> Web: http://xphelpandsupport.mvps.org
> >> >> Web: http://vistasupport.mvps.org
> >> >>
> >> >> The information in this mail/post is supplied "as is". No warranty of
> >> >> any
> >> >> kind, either expressed or implied, is made in relation to the
> >> >> accuracy,
> >> >> reliability or content of this mail/post. The Author shall not be
> >> >> liable
> >> >> for
> >> >> any direct, indirect, incidental or consequential damages arising out
> >> >> of
> >> >> the
> >> >> use of, or inability to use, information or opinions expressed in this
> >> >> mail/post..
> >> >>
> >> >>
> >> >> "tmar" <tmar@discussions.microsoft.com> wrote in message
> >> >> news:31F3D4C8-798E-4FD7-B2C0-CECDC8246A89@microsoft.com...
> >> >> >I am running Vista HP, I can not update. System says it can not check
> >> >> >for
> >> >> > updates and gives code 80073712.
> >> >>
> >> >>
> >>
> >>
>
>

You're Welcome. I'm only sorry I couldn't have been of more help.

--
John Barnett MVP
Associate Expert
Windows - Shell/User

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..

"tmar" <tmar@discussions.microsoft.com> wrote in message
news:96B561AF-3705-41C1-8FEE-20388D0AF572@microsoft.com...
>I will do as you suggest, and I thank you for your time and effort.
>
> "John Barnett MVP" wrote:
>
>> It appears that your problem doesn't have a valid solution, I'm afraid.
>> Researching the topic I have noticed that Microsoft have been suggesting
>> that you re-install Vista using the upgrade option (this is to keep all
>> your
>> software etc intact). Unfortunately I haven't come across a surefire
>> remedy
>> for this problem. I can only advise that you email Microsoft technical
>> support and ask their advice.
>>
>> --
>> John Barnett MVP
>> Associate Expert
>> Windows - Shell/User
>>
>> Web: http://xphelpandsupport.mvps.org
>> Web: http://vistasupport.mvps.org
>>
>> The information in this mail/post is supplied "as is". No warranty of any
>> kind, either expressed or implied, is made in relation to the accuracy,
>> reliability or content of this mail/post. The Author shall not be liable
>> for
>> any direct, indirect, incidental or consequential damages arising out of
>> the
>> use of, or inability to use, information or opinions expressed in this
>> mail/post..
>>
>> "tmar" <tmar@discussions.microsoft.com> wrote in message
>> news:84C65027-47B6-4A85-A3F4-BD1800455BEF@microsoft.com...
>> >I did that and now I get err 80004002. Why can't I run updates the old
>> >way.
>> >I
>> > guess it is just me, but seems like your hands are tied with Vista.
>> >
>> > "John Barnett MVP" wrote:
>> >
>> >> An 'access denied' message usually means you don't have administrator
>> >> permissions. After you have type 'cmd' into the search box on the
>> >> start
>> >> menu
>> >> 'right' click on the command prompt and select the 'run as
>> >> administrator'
>> >> option and the solution again.
>> >>
>> >> The whole idea is to delete the registry key, so when asked Yes/No you
>> >> would
>> >> have to type Yes, so you haven't done anything wrong it just seems
>> >> like a
>> >> permissions problem.
>> >>
>> >>
>> >> --
>> >> John Barnett MVP
>> >> Associate Expert
>> >> Windows - Shell/User
>> >>
>> >> Web: http://xphelpandsupport.mvps.org
>> >> Web: http://vistasupport.mvps.org
>> >>
>> >> The information in this mail/post is supplied "as is". No warranty of
>> >> any
>> >> kind, either expressed or implied, is made in relation to the
>> >> accuracy,
>> >> reliability or content of this mail/post. The Author shall not be
>> >> liable
>> >> for
>> >> any direct, indirect, incidental or consequential damages arising out
>> >> of
>> >> the
>> >> use of, or inability to use, information or opinions expressed in this
>> >> mail/post..
>> >>
>> >> "tmar" <tmar@discussions.microsoft.com> wrote in message
>> >> news:57CEBE15-24AD-4D5C-B199-46F3C0DCA7B8@microsoft.com...
>> >> >I tried it and when it repeated what I had written and asked Yes/No?
>> >> >I
>> >> >typed
>> >> > Yes and it said access denied. Did I do something wrong or what,
>> >> > thanks
>> >> > for
>> >> > your help.
>> >> >
>> >> >
>> >> > "John Barnett MVP" wrote:
>> >> >
>> >> >> Try this fix:
>> >> >>
>> >> >> http://support.microsoft.com/kb/KB931712
>> >> >>
>> >> >>
>> >> >> --
>> >> >> John Barnett MVP
>> >> >> Associate Expert
>> >> >> Windows - Shell/User
>> >> >>
>> >> >> Web: http://xphelpandsupport.mvps.org
>> >> >> Web: http://vistasupport.mvps.org
>> >> >>
>> >> >> The information in this mail/post is supplied "as is". No warranty
>> >> >> of
>> >> >> any
>> >> >> kind, either expressed or implied, is made in relation to the
>> >> >> accuracy,
>> >> >> reliability or content of this mail/post. The Author shall not be
>> >> >> liable
>> >> >> for
>> >> >> any direct, indirect, incidental or consequential damages arising
>> >> >> out
>> >> >> of
>> >> >> the
>> >> >> use of, or inability to use, information or opinions expressed in
>> >> >> this
>> >> >> mail/post..
>> >> >>
>> >> >>
>> >> >> "tmar" <tmar@discussions.microsoft.com> wrote in message
>> >> >> news:31F3D4C8-798E-4FD7-B2C0-CECDC8246A89@microsoft.com...
>> >> >> >I am running Vista HP, I can not update. System says it can not
>> >> >> >check
>> >> >> >for
>> >> >> > updates and gives code 80073712.
>> >> >>
>> >> >>
>> >>
>> >>
>>
>>