Cannot resume from sleep after adding ram

This problem is driving me nuts. I've searched this forum and everywhere else
I can and tried many ideas with no help.

I have a Gateway Tablet PC which originally came with Windows XP Tablet
edition. I upgraded it to Vista Home Premium a long time ago (2 years?) and
have had no problems, except for the lousy video chip that the laptop has. I
decided to upgrade the ram from 1 GB to 2 GB, so went to a reputable online
memory seller that has a scanner to tell you what memory to buy. Replaced the
two 500MB modules with two 1GB modules. After that, the laptop goes into
hybrid sleep/hibernation fine, but when resuming, the HDD light flashes, DVD
spins up, etc., but the screen stays blank, and Vista hangs. I have to hold
the power button down to switch off and then reboot, with the complaint that
it did not shut down correctly.

This was so annoying that I reinstalled the 2 500MB memory modules and the
problem went away. But a few weeks later, the slowness and disk thrashing
prompted me to try again. So I put the 2GB in again, and bingo, the
hang-upon-resume problem reappears.

It does boot and run faster with the 2 GB, so I really want to keep it.

Things I have tried:

Switching off hibernation (both in control panel and with powercfg -h off)
Removed ready boost sd card
Installed Vista SP2 RTM

Any ideas would be appreciated.

TIA,
Michael

> This problem is driving me nuts. I've searched this forum and everywhere
> else
> I can and tried many ideas with no help.
>
> I have a Gateway Tablet PC which originally came with Windows XP Tablet
> edition. I upgraded it to Vista Home Premium a long time ago (2 years?)
> and
> have had no problems, except for the lousy video chip that the laptop has.
> I
> decided to upgrade the ram from 1 GB to 2 GB, so went to a reputable
> online
> memory seller that has a scanner to tell you what memory to buy. Replaced
> the
> two 500MB modules with two 1GB modules. After that, the laptop goes into
> hybrid sleep/hibernation fine, but when resuming, the HDD light flashes,
> DVD
> spins up, etc., but the screen stays blank, and Vista hangs. I have to
> hold
> the power button down to switch off and then reboot, with the complaint
> that
> it did not shut down correctly.
>
> This was so annoying that I reinstalled the 2 500MB memory modules and the
> problem went away. But a few weeks later, the slowness and disk thrashing
> prompted me to try again. So I put the 2GB in again, and bingo, the
> hang-upon-resume problem reappears.
>
> It does boot and run faster with the 2 GB, so I really want to keep it.
>
> Things I have tried:
>
> Switching off hibernation (both in control panel and with powercfg -h off)
> Removed ready boost sd card
> Installed Vista SP2 RTM
>
Have you checked the BIOS to confirm that the new ram is properly detected?
Are there manual/auto speed settings for the ram? Is Windows showing 2 gb
in System Properties? Do you have the size of the page file locked? If so
did you increase it to the new, larger recommended size after increasing the
ram? Since it's a laptop does the problem happen on battery as well as AC?
Have you tried going through the advanced power settings?

"Victek" wrote:
> Have you checked the BIOS to confirm that the new ram is properly detected?
> Are there manual/auto speed settings for the ram? Is Windows showing 2 gb
> in System Properties? Do you have the size of the page file locked? If so
> did you increase it to the new, larger recommended size after increasing the
> ram? Since it's a laptop does the problem happen on battery as well as AC?
> Have you tried going through the advanced power settings?
>

Thanks--these are great suggestions. Windows did show 2GB in System
Properties, and I have the page file set to have Windows manage it
automatically. It says that the recommended size is 3055 MB but the currently
allocated size is 2337 MB. Since you asked, I checked the BIOS and it is
recognizing the 2 1024 MB modules--there are no options to change in the BIOS
about this. The problem happens on battery or when plugged in. I've looked
through all the advanced power settings but don't see anything to change
there--except that hibernation is not an option now that I did the "powercfg
-h off" thing.

When trying to resume after sleep, the screen stays black even though the
disk and DVD spin up and I can hear the HDD heads moving for a few
seconds--then it hangs.

Seeing as you appear to have a video problem - update the video drivers to
the latest version to see if it will fix your problem.

--

Richard Urban
Microsoft MVP
Windows Desktop Experience


"musichem" <musichem@discussions.microsoft.com> wrote in message
news:98E8F650-E178-4898-BCA0-0F70D4529B98@microsoft.com...
> "Victek" wrote:
>> Have you checked the BIOS to confirm that the new ram is properly
>> detected?
>> Are there manual/auto speed settings for the ram? Is Windows showing 2
>> gb
>> in System Properties? Do you have the size of the page file locked? If
>> so
>> did you increase it to the new, larger recommended size after increasing
>> the
>> ram? Since it's a laptop does the problem happen on battery as well as
>> AC?
>> Have you tried going through the advanced power settings?
>>
>
> Thanks--these are great suggestions. Windows did show 2GB in System
> Properties, and I have the page file set to have Windows manage it
> automatically. It says that the recommended size is 3055 MB but the
> currently
> allocated size is 2337 MB. Since you asked, I checked the BIOS and it is
> recognizing the 2 1024 MB modules--there are no options to change in the
> BIOS
> about this. The problem happens on battery or when plugged in. I've looked
> through all the advanced power settings but don't see anything to change
> there--except that hibernation is not an option now that I did the
> "powercfg
> -h off" thing.
>
> When trying to resume after sleep, the screen stays black even though the
> disk and DVD spin up and I can hear the HDD heads moving for a few
> seconds--then it hangs.

"Richard Urban" wrote:

> Seeing as you appear to have a video problem - update the video drivers to
> the latest version to see if it will fix your problem.
>

That was a good thought. But I checked, and I already have the latest
drivers for the Intel 915gm chipset: v. 6.14.10.4704. I could reinstall
them, I guess...