BSOD--help

I just recently started getting the blue screen of death (BSOD). How can I
tell whats causing it? I am running Vista 64 bit & Norton 360 V3. The only
thing I can think of is the IE8 update.

there is usually some clue in the message shown on the blue screen of death.
If you report what the error message is someone may be able to help.
Michael

The last time it happened I remember seeing something like "win32k". Does
that help?

Sometimes my Vista machine stops working with a fault. Always my first move
is to Control Panel/ Problem Reports & Solutions/ View Problem History. Here
there is a list of recent faults and selecting and clicking on any one fault
will open a new screen giving details of that problem and a suggested cure.
Try it - it usually shows the way to go.

By the way, do you really get a blue screen like in earlier windows
versions? I thought that Vista was designed differently - and I have never
seen one.

BSOD still happens in Vista SP1, just not nearly as often in my case.
Michael

Here is what i found in the "problem reports and solutions section:

Product
hpqddsvc

Problem
Service Hang Report

Date
5/5/2009 8:29 PM

Status
Not Reported

Description
Service HP CUE DeviceDiscovery Service hung on starting.

Problem signature
Problem Event Name: ServiceHang
Service Name: hpqddsvc
Image Name: hpqddsvc.dll
Image Version: 100.0.190.0
Service Type: 20
Start Type: 2
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033

Files that help describe the problem
Version.txt
minidump.mdmp

did you recently install Roxio Easy Media Creator? They don't seem to get
along.

No i haven't. It could be the HP web printer stuff. I haven't had the problem
since converting back to IE7.

I think that is the program that monitors the HP printer ink levels, I don't
have a HP printer so I could easly be wrong.

Do you have a HP Officejet All-in-One? It's the stupid HP software, not the
drivers. You can uninstall the software, but leave the print drivers alone.