HP All-in-one printers disappearing when there are changes in the network status

Hi,
Just wondering if anybody has seen this problem. HP claims that they
have not seen this problem (despite I have reported it before...)

I have a Photosmart C6180 installed on my network. Under XP, everything
seems to work fine. However, on my Vista x64 machines, the printer and fax
seems to disappear when there are changes in the network status (for
example, resuming from suspend, and disabling and r-enabling the network
interfaces, even when the interfaces being changed does not connect to the
printer). I would get a Vista error saying that the HP Network Printer
Services has stopped responding and then after this happens, I have a very
good chance that the C6180 printer and fax will disappear from my list of
printers on the machine.

When this happens, the only way is to run the HP software (which I
downloaded from the web for Vista x64) and add a new printer from there.

Has anyone seen this before? Is there a fix?

Many thanks.

PS. Called local HP and their tech support gave me the stupid response of
"We don't know. Maybe don't suspend your computer?". I have a laptop
running the software, idiot......

Hello,

Thank you for using newsgroup!

From your post, please help us confirm the following questions so that we
can narrow down the issue:
1. HP Photosmart C6180 is attached to a Windows XP machine?
2. Does the issue only occur on this HP printer?
3. Does the issue only occur on Windows Vista x64 client?

I have this problem also, my setup is as follows....

HP C5180 Printer connected to DLink DSL-G604T Wireless modem router
via Cat 5 cable. Vista Home Basic Laptop (Dell Inspiron 6400)
connected via Wireless.

Every couple of days the Printer Driver for the C5180 completely
dissappears from the laptop machine and needs to be re-installed.
Once the driver/software for the printer is re-installed everything
works fine for another couple of days, and then the same thing occurs.

I am continuing to troubleshoot this problem (much to the displeasure
of my client), but hope to find a solution soon, else something will
be thrown out the window. :)

Further Note...

One suggestion i have found on the web is to ensure the Printer is not
running with a DHCP assigned IP Address. I have just checked and
confirm that both the printer and the laptop are running with Static
IP Addresses, yet i still have the same problem. :(

Cheers

Surago.

This problem is related to a crash of the HPSLPSVC service which caused a
DEP violation. HP is aware of it and their solution is for you to turn of
DEP. It is like saying "our software has a bug and will not work with
anti-virus softwares so you should disable your av software....."

Just ridiculous!

And they claim that this is a Microsoft problem and we should contact
Microsoft......

My chat with an online HP tech:

Jerome: Hello Marshall.
Jerome: Welcome to HP Total care for All-in-one products. My name is Jerome.
How may I help you today?
Marshall Lai: I am running Vista x64 and x86 in my home and am having
problems with my HP c6180 software when resuming from sleep.
Marshall Lai: Seems that the HPSLPSVC keeps on causing DEP violations on
resume from S3.
Jerome: I will help you with this,please elaborate your issue, so that I can
assist you better?
Marshall Lai: HPSLPSVC causes a DEP violation in Vista (both x64 and x86)
when resuming from S3.
Marshall Lai: Typical event log:
Marshall Lai: Faulting application svchost.exe_HPSLPSVC, version
6.0.6000.16386, time stamp 0x4549b5f5, faulting module hpslpsvc64.dll,
version 82.0.173.0, time stamp 0x457ce186, exception code 0xc0000005, fault
offset 0x00000000000550ad, process id 0xc60, application start time
0x01c7b196eff7584c.
Marshall Lai: And this will cause the printer to disappear from the computer
and will have to be added back in via running the installation software
Jerome: I understan your concern.
Marshall Lai: I have searched on the web and seems that other people running
vista and have HP network printers on their network are experiencing the
same problem.
Jerome: Please give me few minutes so that I can go through the mssage.
Jerome: Let us perform few steps to disable DEP.
Jerome: Here arae the steps:
Jerome: Disable DEP in Vista:

1. Click Start
2. Click All Programs
3. Click Accessories
4. Right Click on Command Prompt
5. Left click on Run as Administrator
6. Click the Allow button if it asks you for permission
Jerome: Please perform the above steps and let me know I will provide you
further steps.
Marshall Lai: I really don't want to disable DEP globally in Vista.
Marshall Lai: One has to be crasy to do that. Also, in Vista x64, you cannot
disable DEP anyway.
Jerome: Marshall,I suggest you to contact Microsoft they will help you with
this.
Marshall Lai: Microsoft suggested me to contact HP as it is an HP service
that causes the DEP violation.
Jerome: Marshall if we disable the DEP it will be resolve.
Jerome: So I suggest you to disable the DEP by following the above steps.
Marshall Lai: It is like saying: The software has a problem with your
anti-virus software and you should disable your anti-virus software.
Marshall Lai: Will you be having a fix or will this be a requirement to
running your softwares?


"Surago" <surago@sjones.co.nz> wrote in message
news:1181960456.817490.51460@a26g2000pre.googlegroups.com...
> Further Note...
>
> One suggestion i have found on the web is to ensure the Printer is not
> running with a DHCP assigned IP Address. I have just checked and
> confirm that both the printer and the laptop are running with Static
> IP Addresses, yet i still have the same problem. :(
>
> Cheers
>
> Surago.
>

I have an HP Officejet 7410 AIO (wireless network printer). I am having the
same problem. I have 4 networked machines. 3 XPs, 1 Vista Home Premium
(Dell 1705 laptop-Vista was factory installed). The Vista machine keeps
losing the printer. It's no where to be found. But you can't reinstall the
drivers (which I've conveniently left on my desktop as I've needed them so
often), as HP detects that they are there (somewhere). You have to uninstall
the drivers to get to reinstall the drivers, just to get the printer back.
It's time consuming and annoying. You don't look for the drivers UNLESS you
are trying to print.

Any help would be great.

Thanks,
Kathi

Is the printer located in the registry?

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers

Are the printers local devices targeting the network card on the printer or
are these connections to a machine sharing the printers.

When you install the inbox driver for this device, does it also get removed?

When you say HP detects that they are there, do you mean the printers? Do
you know what application is detecting the printers? If HP has software
that detects printers who knows what they might do if the printer is no
longer detected.

Just a suggestion/idea...how many have UAC enabled? Have you tried
turning UAC off, then reinstalling the photosmart drivers?

Good luck,
Mike


--
MikeWilson

I am only average with moving around computers (significantly better than my
parents though) ... what is UAC enabled mean? How would I know if it is UAC
enabled? How/why would turning it off eliminate the printers dissappearing
each time my system seems to upgrade itself?

Hello, some folks over at the HP ITRC forums have found the definitive
fix, setting the HP CUE DeviceDiscovery Service to disabled.

Here's the link to those articles. Check at the bottom of the thread
for the instructions, and

Good luck,
Mike

'IT Resource Center forums - HP C6180 Problems'
(http://forums1.itrc.hp.com/service/f...77465+28353475)


--
MikeWilson

[just4partner]

This is a know problem. The blame is 50% HP 50% MS. Part of it is the bugs in the new MS Vista TCP/IP stack; make sure you have the latest drivers for your network adapter. The other part is on the HP service crashing when the driver fails and triggering HP CUE Device discovery to delete the printer. HP is working on a patch. If somebody volunteers a share I can send the updated DLLs.

[alljs2]

I did have the same annoying problems with my HP printer especially getting the scanner function. I did receive various responses from HP but one actually worked and although the printer/network sleeps it always is recognized and functions. The drivers and software on the install disks sold with these printers only function up thru XP but not Vista. Here is the link to get Vista version download for HP.
http://h10025.www1.hp.com/ewfrf/wc/s...s=2093&lang=en

Sorry the addr is so long it wouldn't insert the full url as a link so just copy and paste the full addr for the full function software for Vista. Hope it resolves other's problem too.

[Mikeyboards]

I kept having disappearing printer problems even after downloading and installing the Vista drivers, etc. The only thing that sort of solved the problem, while replacing it with a different annoyance, was directly connecting my HP6150 to my Vista computer via USB cable. Note that I still have the printer connected to the network via wireless router, so this Vista computer is connected in two ways to the printer, via USB and via the router/ethernet cable. (Is that legal?!)

Now instead of disappearing printers in my printers folder, I have one or two extra copies of the printer. (If I get rid of one, it just reinstalls itself. So I leave them all alone.) I just make sure the one I have marked as the default printer stays marked as the default printer, and that my preferred settings are designated there (such as default print quality, etc.).

I don't know if this will help in other people's situation, if there is more than one Vista computer attached to the network and using that printer. I happen to have only an XP laptop attached to the network, (besides the Vista computer that's now linked to the printer in two ways). So I'm not sure if someone else would find the printer still disappearing on a Vista computer that's not connected by usb to the printer but is on the network.

With the problems this HP product has caused me, I'm quite unlikely to ever purchase an HP again.

Mike E

[binaryboyz]

Hi,
As u said.
> This is a know problem. The blame is 50% HP 50% MS. Part of it is the
> bugs in the new MS Vista TCP/IP stack; make sure you have the latest
> drivers for your network adapter. The other part is on the HP service
> crashing when the driver fails and triggering HP CUE Device discovery
> to delete the printer. HP is working on a patch. If somebody volunteers
> a share I can send the updated DLLs.

I would like to see those DLL files so that i can do some research on this issue.

Thanks,

Jasdev(binaryboyz)

I have the same issue described on this thread, with my networked HP
Photosmart 3210. OS is Vista Home Premium with all of both MS and HP updates
as well as the HP CIT223969 "Critical update to prevent unexpected printer
uninstall".

the HP support suggested me to disable both UAC and the Antivirus, you may
imagine how my reply was. I think HP produces high quality hardware, but
software should really improve: actually, I got the svchost.exe_HPSLPSVC
crash each time my notebook resumes or the assigned IP changes.

not to mention the scanner part of the HP 3210 is not present on Windows
Vista Scanner applet.

matro

"John H" <JohnH@discussions.microsoft.com> ha scritto nel messaggio
news:68C1ABEF-E5B3-4E9F-A8BB-6004712ED1BE@microsoft.com...
>I mentioned that I was having problems with my 6310 and that I would post
> again if my problem was resolved. I am glad I didn't post too soon! I
> also
> am unable to accurately express my frustration with HP and with MS. It
> was a
> huge mistake to purchase Vista instead of XP for my new computer. The
> fact
> that I had a perfectly good HP PSC 750 which HP wouldn't support in Vista
> should have been a clue for me, but nooooooo - I had to go out and
> purchase a
> new HP printer which doesn't work with Vista.
>
> HP support were very polite and suggested numerous things, most of which
> didn't work. The only thing that seemed to work was to turn off the "CUE"
> service as I mentioned in my previous post. That resulted in a working
> (networked) printer, but left me with regular error messages which were
> bothersome, but the printer worked. Now, today, although my printer shows
> "ready" as a network device nothing prints. I have been working on it for
> about two hours, including rebooting the computer, which curiously didn't
> clear the print cue. I have just tried shutting off the Windows Print
> Spooler service and turning it back on and then rebooting. For some
> reason,
> I now have a working printer. Temporarily.
>
> The joke is that this 2+ hour effort was merely to print address labels
> for
> Xmas cards. This kind of time savings I don't need.
>
> Sadly, the only folks reading this will have likely already purchased an
> HP
> printer. If not, don't! If you can return yours, like I should have
> done, I
> recommend you do so. Both HP and MS have known about this problem for at
> least 6 months. I don't accept that they can't fix it, they are likely
> just
> too embroiled in a pissing match over who should be responsible.