Cannot connect to wireless network

I support wireless networking for a company that supports hotels. I had
a guest trying to connect via wireless, had her view available wireless
networks, selected our network, she tried to connect, got message
"Windows cannot connect to" and our network name. Had her try connecting
several more times, then had her go to manage wireless networks, add a
profile for our network(typical wireless hotspot config, authentication
open, encryption disabled, Infrastructure mode), she still got message
"Windows cannot connect to" our network name. Had her check Windows
f/w, turn it off, still gets same error. She had good signal level, no
other guests appear to be having such a problem in her area. Any ideas
on what might be causing this?


--
gleazer
Posted via http://www.vistaheads.com

Have you uninstalled her wireless adapter and reinstalled it?

"gleazer" wrote:

>
> I support wireless networking for a company that supports hotels. I had
> a guest trying to connect via wireless, had her view available wireless
> networks, selected our network, she tried to connect, got message
> "Windows cannot connect to" and our network name. Had her try connecting
> several more times, then had her go to manage wireless networks, add a
> profile for our network(typical wireless hotspot config, authentication
> open, encryption disabled, Infrastructure mode), she still got message
> "Windows cannot connect to" our network name. Had her check Windows
> f/w, turn it off, still gets same error. She had good signal level, no
> other guests appear to be having such a problem in her area. Any ideas
> on what might be causing this?
>
>
> --
> gleazer
> Posted via http://www.vistaheads.com
>
>

after uninstalling and reinstalling wireless adapter, delete every available
network on manager wireless network and reconfigure wireless network. if this
will not work check MSconfig make its running on normal start up