Re: Cannot receive emails - Vista

I did everthing like Esson1 did, without success, I agree with Gary the
problem is on sky's ende.As window mail able to download from ntlworld &
supanet server without any problems .I have the feeling sky wants to force us
to use sky mail ,therefore I decided not use sky at all ,when the time come I
will cancel sky all together
"Esson1" wrote:

> If i send a message to myself it goes out fine, but never arrives.
>
> This morning when i first switched on i got Win Mail to check for messages,
> it said there were none.
> Then i logged in to my mail account via the Sky website and there were six
> messages waiting for me
>
> "Gary VanderMolen" wrote:
>
> > If the status message says "No new messages" then whatever account
> > is being checked has no messages on the server.
> > What happens when you send an email to yourself?
> >
> > --
> > Gary VanderMolen, MS-MVP (WLMail)
> >
> >
> > "Esson1" <Esson1@discussions.microsoft.com> wrote in message news:967B4DEC-A2FA-463C-A862-E99788428F66@microsoft.com...
> > >I don't get any error message at all now. The status says no new messages.
> > > Although i know there definately is some.
> > > It is still sending emails fine too
> > >
> > > "Gary VanderMolen" wrote:
> > >
> > >> After it goes through the motions of checking, what does it report
> > >> in the status bar (lower right corner)?
> > >> Do you get any new error message?
> > >> --
> > >> Gary VanderMolen, MS-MVP (WLMail)
> > >>
> > >>
> > >> "Esson1" <Esson1@discussions.microsoft.com> wrote in message news:3E4891A1-DF30-417B-BF63-72BA33EECA74@microsoft.com...
> > >> > Also i have tried clicking Receive mail on its own.
> > >> > It is going through the motions of checking
> > >> >
> > >> > "Esson1" wrote:
> > >> >
> > >> >> Thanks for all that
> > >> >> I have been through all those and the good news is Windows mail is now
> > >> >> checking the account and i get no error message
> > >> >> However it is not downloading any messages even though i know there is some
> > >> >> there!!
> > >> >>
> > >> >> I am beginning to think it is not meant to be!
> > >> >>
> > >> >>
> > >> >> "Gary VanderMolen" wrote:
> > >> >>
> > >> >> > Have you verified that the option "Log on using Secure Password
> > >> >> > Authentication" is not enabled?
> > >> >> > --
> > >> >> > Gary VanderMolen, MS-MVP (WLMail)
> > >> >> >
> > >> >> >
> > >> >> > "Esson1" <Esson1@discussions.microsoft.com> wrote in message news:BD6B4A32-9D5E-4BC5-A03E-318908DB39D1@microsoft.com...
> > >> >> > > Thanks again, but it is still not working. I have now done everything in the
> > >> >> > > last email, rebooted and am getting the following message:
> > >> >> > > Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3,
> > >> >> > > Server Response: '-ERR not supported m4pf1572254ugc.0', Port: 995,
> > >> >> > > Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC18
> > >> >> > >
> > >> >> > > Thanks!
> > >> >> > >
> > >> >> > > "Gary VanderMolen" wrote:
> > >> >> > >
> > >> >> > >> You did not mention this change, but on this go-around you have turned
> > >> >> > >> off SSL on port 995. You must enable SSL for that port. Here is an extract
> > >> >> > >> from your ISP's email setup instructions:
> > >> >> > >>
> > >> >> > >> 1. Go to Tools, Accounts.
> > >> >> > >> 2. Highlight pop.tools.sky.com under Account, and click Properties.
> > >> >> > >> 3. Click the Advanced tab.
> > >> >> > >> 4. Check the box next to This Server Requires A Secure Connection (SSL)
> > >> >> > >> under Outgoing Mail (SMTP).
> > >> >> > >> 5. Enter 465 in the Outgoing mail (SMTP): field.
> > >> >> > >> 6. Check the box next to This Server Requires A Secure Connection (SSL)
> > >> >> > >> under Incoming Mail (POP3). The port will change to 995.
> > >> >> > >> 7. Click the Servers tab, and check the box next to My Server Requires
> > >> >> > >> Authentication.
> > >> >> > >>
> > >> >> > >> --
> > >> >> > >> Gary VanderMolen, MS-MVP (WLM)
> > >> >> > >>
> > >> >> > >>
> > >> >> > >> "Esson1" <Esson1@discussions.microsoft.com> wrote in message news:6C126E53-1A91-4942-A571-A57ADC5C8F62@microsoft.com...
> > >> >> > >> >I have now tried that too (thanks), follwed by reboot and reloading the
> > >> >> > >> > account details as before
> > >> >> > >> > The only difference it made is I am now getting this error message
> > >> >> > >> >
> > >> >> > >> > Oh and I definately have no errant capitals!
> > >> >> > >> >
> > >> >> > >> > Your server has unexpectedly terminated the connection. Possible causes for
> > >> >> > >> > this include server problems, network problems, or a long period of
> > >> >> > >> > inactivity. Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com',
> > >> >> > >> > Protocol: POP3, Port: 995, Secure(SSL): No, Error Number: 0x800CCC0F
> > >> >> > >> >
> > >> >> > >> > "Frank Saunders MS-MVP IE,OE/WM" wrote:
> > >> >> > >> >
> > >> >> > >> >> "Esson1" <Esson1@discussions.microsoft.com> wrote in message
> > >> >> > >> >> news:34166140-093A-41D9-957C-066529B22290@microsoft.com...
> > >> >> > >> >> >I have alredy tried that!
> > >> >> > >> >> >
> > >> >> > >> >> > I have also tried uninstalling McAfee, uninstalling mail account,
> > >> >> > >> >> > rebooting,
> > >> >> > >> >> > reinstalling mail account, then rebooting again.
> > >> >> > >> >> >
> > >> >> > >> >> > And shuting down and removeing the power as suggested.
> > >> >> > >> >> >
> > >> >> > >> >> > No luck
> > >> >> > >> >> >
> > >> >> > >> >> > I also tried SKY helpline who told me it was a miocrosort problem.
> > >> >> > >> >> >
> > >> >> > >> >> > What i can't understand is it was working fine before
> > >> >> > >> >>
> > >> >> > >> >>
> > >> >> > >> >> To finish removing McAfee:
> > >> >> > >> >> http://service.mcafee.com/FAQDocumen...e&type=TS&ia=1
> > >> >> > >> >>
> > >> >> > >> >> --
> > >> >> > >> >> Frank Saunders MS-MVP IE,OE/WM
> > >> >> > >> >> www.fjsmjs.com
> > >> >> > >> >> Do not reply with email
> >
> >
> >

We've seen quite a few complaints about Sky.

--
Gary VanderMolen, MS-MVP (WLMail)


"Bullied" <Bullied@discussions.microsoft.com> wrote in message news:DC9C864C-2BF0-41F3-8702-638876F21504@microsoft.com...
>I did everthing like Esson1 did, without success, I agree with Gary the
> problem is on sky's ende.As window mail able to download from ntlworld &
> supanet server without any problems .I have the feeling sky wants to force us
> to use sky mail ,therefore I decided not use sky at all ,when the time come I
> will cancel sky all together
> "Esson1" wrote:
>
>> If i send a message to myself it goes out fine, but never arrives.
>>
>> This morning when i first switched on i got Win Mail to check for messages,
>> it said there were none.
>> Then i logged in to my mail account via the Sky website and there were six
>> messages waiting for me
>>
>> "Gary VanderMolen" wrote:
>>
>> > If the status message says "No new messages" then whatever account
>> > is being checked has no messages on the server.
>> > What happens when you send an email to yourself?
>> >
>> > --
>> > Gary VanderMolen, MS-MVP (WLMail)
>> >
>> >
>> > "Esson1" <Esson1@discussions.microsoft.com> wrote in message news:967B4DEC-A2FA-463C-A862-E99788428F66@microsoft.com...
>> > >I don't get any error message at all now. The status says no new messages.
>> > > Although i know there definately is some.
>> > > It is still sending emails fine too
>> > >
>> > > "Gary VanderMolen" wrote:
>> > >
>> > >> After it goes through the motions of checking, what does it report
>> > >> in the status bar (lower right corner)?
>> > >> Do you get any new error message?
>> > >> --
>> > >> Gary VanderMolen, MS-MVP (WLMail)
>> > >>
>> > >>
>> > >> "Esson1" <Esson1@discussions.microsoft.com> wrote in message news:3E4891A1-DF30-417B-BF63-72BA33EECA74@microsoft.com...
>> > >> > Also i have tried clicking Receive mail on its own.
>> > >> > It is going through the motions of checking
>> > >> >
>> > >> > "Esson1" wrote:
>> > >> >
>> > >> >> Thanks for all that
>> > >> >> I have been through all those and the good news is Windows mail is now
>> > >> >> checking the account and i get no error message
>> > >> >> However it is not downloading any messages even though i know there is some
>> > >> >> there!!
>> > >> >>
>> > >> >> I am beginning to think it is not meant to be!
>> > >> >>
>> > >> >>
>> > >> >> "Gary VanderMolen" wrote:
>> > >> >>
>> > >> >> > Have you verified that the option "Log on using Secure Password
>> > >> >> > Authentication" is not enabled?
>> > >> >> > --
>> > >> >> > Gary VanderMolen, MS-MVP (WLMail)
>> > >> >> >
>> > >> >> >
>> > >> >> > "Esson1" <Esson1@discussions.microsoft.com> wrote in message
>> > >> >> > news:BD6B4A32-9D5E-4BC5-A03E-318908DB39D1@microsoft.com...
>> > >> >> > > Thanks again, but it is still not working. I have now done everything in the
>> > >> >> > > last email, rebooted and am getting the following message:
>> > >> >> > > Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com', Protocol: POP3,
>> > >> >> > > Server Response: '-ERR not supported m4pf1572254ugc.0', Port: 995,
>> > >> >> > > Secure(SSL): Yes, Server Error: 0x800CCC90, Error Number: 0x800CCC18
>> > >> >> > >
>> > >> >> > > Thanks!
>> > >> >> > >
>> > >> >> > > "Gary VanderMolen" wrote:
>> > >> >> > >
>> > >> >> > >> You did not mention this change, but on this go-around you have turned
>> > >> >> > >> off SSL on port 995. You must enable SSL for that port. Here is an extract
>> > >> >> > >> from your ISP's email setup instructions:
>> > >> >> > >>
>> > >> >> > >> 1. Go to Tools, Accounts.
>> > >> >> > >> 2. Highlight pop.tools.sky.com under Account, and click Properties.
>> > >> >> > >> 3. Click the Advanced tab.
>> > >> >> > >> 4. Check the box next to This Server Requires A Secure Connection (SSL)
>> > >> >> > >> under Outgoing Mail (SMTP).
>> > >> >> > >> 5. Enter 465 in the Outgoing mail (SMTP): field.
>> > >> >> > >> 6. Check the box next to This Server Requires A Secure Connection (SSL)
>> > >> >> > >> under Incoming Mail (POP3). The port will change to 995.
>> > >> >> > >> 7. Click the Servers tab, and check the box next to My Server Requires
>> > >> >> > >> Authentication.
>> > >> >> > >>
>> > >> >> > >> --
>> > >> >> > >> Gary VanderMolen, MS-MVP (WLM)
>> > >> >> > >>
>> > >> >> > >>
>> > >> >> > >> "Esson1" <Esson1@discussions.microsoft.com> wrote in message
>> > >> >> > >> news:6C126E53-1A91-4942-A571-A57ADC5C8F62@microsoft.com...
>> > >> >> > >> >I have now tried that too (thanks), follwed by reboot and reloading the
>> > >> >> > >> > account details as before
>> > >> >> > >> > The only difference it made is I am now getting this error message
>> > >> >> > >> >
>> > >> >> > >> > Oh and I definately have no errant capitals!
>> > >> >> > >> >
>> > >> >> > >> > Your server has unexpectedly terminated the connection. Possible causes for
>> > >> >> > >> > this include server problems, network problems, or a long period of
>> > >> >> > >> > inactivity. Account: 'pop.tools.sky.com', Server: 'pop.tools.sky.com',
>> > >> >> > >> > Protocol: POP3, Port: 995, Secure(SSL): No, Error Number: 0x800CCC0F
>> > >> >> > >> >
>> > >> >> > >> > "Frank Saunders MS-MVP IE,OE/WM" wrote:
>> > >> >> > >> >
>> > >> >> > >> >> "Esson1" <Esson1@discussions.microsoft.com> wrote in message
>> > >> >> > >> >> news:34166140-093A-41D9-957C-066529B22290@microsoft.com...
>> > >> >> > >> >> >I have alredy tried that!
>> > >> >> > >> >> >
>> > >> >> > >> >> > I have also tried uninstalling McAfee, uninstalling mail account,
>> > >> >> > >> >> > rebooting,
>> > >> >> > >> >> > reinstalling mail account, then rebooting again.
>> > >> >> > >> >> >
>> > >> >> > >> >> > And shuting down and removeing the power as suggested.
>> > >> >> > >> >> >
>> > >> >> > >> >> > No luck
>> > >> >> > >> >> >
>> > >> >> > >> >> > I also tried SKY helpline who told me it was a miocrosort problem.
>> > >> >> > >> >> >
>> > >> >> > >> >> > What i can't understand is it was working fine before
>> > >> >> > >> >>
>> > >> >> > >> >>
>> > >> >> > >> >> To finish removing McAfee:
>> > >> >> > >> >> http://service.mcafee.com/FAQDocumen...e&type=TS&ia=1
>> > >> >> > >> >>
>> > >> >> > >> >> --
>> > >> >> > >> >> Frank Saunders MS-MVP IE,OE/WM
>> > >> >> > >> >> www.fjsmjs.com
>> > >> >> > >> >> Do not reply with email
>> >
>> >
>> >