Windows Mail - cannot receive or send

This morning Vista Home did an automatic update. Since then I cannot access
or send email. The message is

"The connection to the server has failed. Account: 'mail.btinternet.com',
Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
Socket Error: 10061, Error Number: 0x800CCC0E"

I have done a system restore but to no avail.The mail worked fine before. I
have tried turning off email scanning from Norton but that does not seem to
make any difference.

Any suggestions would be appreciated

I am having the same problem. I just started a new job and they are trying to
set me up e-mail with Windows Mail and have it connect to their server. I was
able to send two e-mails, but when people responded I did not receive them.
What should I do?

"Volpone43" wrote:

> This morning Vista Home did an automatic update. Since then I cannot access
> or send email. The message is
>
> "The connection to the server has failed. Account: 'mail.btinternet.com',
> Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
> Socket Error: 10061, Error Number: 0x800CCC0E"
>
> I have done a system restore but to no avail.The mail worked fine before. I
> have tried turning off email scanning from Norton but that does not seem to
> make any difference.
>
> Any suggestions would be appreciated

Someone should give uncle Bill a pointed tail and a pitchfork.

"Karissa" wrote:

> I am having the same problem. I just started a new job and they are trying to
> set me up e-mail with Windows Mail and have it connect to their server. I was
> able to send two e-mails, but when people responded I did not receive them.
> What should I do?
>
> "Volpone43" wrote:
>
> > This morning Vista Home did an automatic update. Since then I cannot access
> > or send email. The message is
> >
> > "The connection to the server has failed. Account: 'mail.btinternet.com',
> > Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
> > Socket Error: 10061, Error Number: 0x800CCC0E"
> >
> > I have done a system restore but to no avail.The mail worked fine before. I
> > have tried turning off email scanning from Norton but that does not seem to
> > make any difference.
> >
> > Any suggestions would be appreciated

I am having the same problem. my internet provider says its the windows
software and I should take the computer back to where I purchased it.

"Jeffrey" wrote:

> Someone should give uncle Bill a pointed tail and a pitchfork.
>
> "Karissa" wrote:
>
> > I am having the same problem. I just started a new job and they are trying to
> > set me up e-mail with Windows Mail and have it connect to their server. I was
> > able to send two e-mails, but when people responded I did not receive them.
> > What should I do?
> >
> > "Volpone43" wrote:
> >
> > > This morning Vista Home did an automatic update. Since then I cannot access
> > > or send email. The message is
> > >
> > > "The connection to the server has failed. Account: 'mail.btinternet.com',
> > > Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
> > > Socket Error: 10061, Error Number: 0x800CCC0E"
> > >
> > > I have done a system restore but to no avail.The mail worked fine before. I
> > > have tried turning off email scanning from Norton but that does not seem to
> > > make any difference.
> > >
> > > Any suggestions would be appreciated

Sign me up for the problem too! Any one know what to do???

"Volpone43" wrote:

> This morning Vista Home did an automatic update. Since then I cannot access
> or send email. The message is
>
> "The connection to the server has failed. Account: 'mail.btinternet.com',
> Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
> Socket Error: 10061, Error Number: 0x800CCC0E"
>
> I have done a system restore but to no avail.The mail worked fine before. I
> have tried turning off email scanning from Norton but that does not seem to
> make any difference.
>
> Any suggestions would be appreciated

Me too does anyone have an answer yet

"Mad4Miles" wrote:

> Sign me up for the problem too! Any one know what to do???
>
> "Volpone43" wrote:
>
> > This morning Vista Home did an automatic update. Since then I cannot access
> > or send email. The message is
> >
> > "The connection to the server has failed. Account: 'mail.btinternet.com',
> > Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
> > Socket Error: 10061, Error Number: 0x800CCC0E"
> >
> > I have done a system restore but to no avail.The mail worked fine before. I
> > have tried turning off email scanning from Norton but that does not seem to
> > make any difference.
> >
> > Any suggestions would be appreciated

Norton antivirus is not compatible with Windows Mail.
Many users have posted here with reports saying that no relief
was obtained until they completely uninstalled Norton.
The same goes for McAfee.

Gary VanderMolen


"Volpone43" <Volpone43@discussions.microsoft.com> wrote in message news:0FA2DDF5-80C6-41D8-A312-8599E553F899@microsoft.com...
> This morning Vista Home did an automatic update. Since then I cannot access
> or send email. The message is
>
> "The connection to the server has failed. Account: 'mail.btinternet.com',
> Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
> Socket Error: 10061, Error Number: 0x800CCC0E"
>
> I have done a system restore but to no avail.The mail worked fine before. I
> have tried turning off email scanning from Norton but that does not seem to
> make any difference.
>
> Any suggestions would be appreciated

Can you send an email to yourself and does it arrive?
Any error message when you click on the Send/Recv button?
Does it go through the motions of contacting the server?

Gary VanderMolen


"Karissa" <Karissa@discussions.microsoft.com> wrote in message news:77460243-5E4B-4F7E-8E93-EF825C099CB4@microsoft.com...
>I am having the same problem. I just started a new job and they are trying to
> set me up e-mail with Windows Mail and have it connect to their server. I was
> able to send two e-mails, but when people responded I did not receive them.
> What should I do?

I've been in this business a long time. Most mail problems
are due to user errors.

Gary VanderMolen


"Jeffrey" <Jeffrey@discussions.microsoft.com> wrote in message news:48EB4134-92F6-4831-8AB6-FE268D962623@microsoft.com...
> Someone should give uncle Bill a pointed tail and a pitchfork.
>
> "Karissa" wrote:
>
>> I am having the same problem. I just started a new job and they are trying to
>> set me up e-mail with Windows Mail and have it connect to their server. I was
>> able to send two e-mails, but when people responded I did not receive them.
>> What should I do?
>>
>> "Volpone43" wrote:
>>
>> > This morning Vista Home did an automatic update. Since then I cannot access
>> > or send email. The message is
>> >
>> > "The connection to the server has failed. Account: 'mail.btinternet.com',
>> > Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
>> > Socket Error: 10061, Error Number: 0x800CCC0E"
>> >
>> > I have done a system restore but to no avail.The mail worked fine before. I
>> > have tried turning off email scanning from Norton but that does not seem to
>> > make any difference.
>> >
>> > Any suggestions would be appreciated

You could do that. Or you could attempt to get help here
by describing your issue clearly and in detail.

Gary VanderMolen


"lisa" <lisa@discussions.microsoft.com> wrote in message news:887A3175-7649-4A02-B60D-0CE234CBB91F@microsoft.com...
>I am having the same problem. my internet provider says its the windows
> software and I should take the computer back to where I purchased it.
>
> "Jeffrey" wrote:
>
>> Someone should give uncle Bill a pointed tail and a pitchfork.
>>
>> "Karissa" wrote:
>>
>> > I am having the same problem. I just started a new job and they are trying to
>> > set me up e-mail with Windows Mail and have it connect to their server. I was
>> > able to send two e-mails, but when people responded I did not receive them.
>> > What should I do?
>> >
>> > "Volpone43" wrote:
>> >
>> > > This morning Vista Home did an automatic update. Since then I cannot access
>> > > or send email. The message is
>> > >
>> > > "The connection to the server has failed. Account: 'mail.btinternet.com',
>> > > Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
>> > > Socket Error: 10061, Error Number: 0x800CCC0E"
>> > >
>> > > I have done a system restore but to no avail.The mail worked fine before. I
>> > > have tried turning off email scanning from Norton but that does not seem to
>> > > make any difference.
>> > >
>> > > Any suggestions would be appreciated

Another "me too"?
There is no one-size-fix-fits-all.

Gary VanderMolen


"Mad4Miles" <Mad4Miles@discussions.microsoft.com> wrote in message news:A491BCA9-0906-436A-BBAD-AF61F818EBDF@microsoft.com...
> Sign me up for the problem too! Any one know what to do???
>
> "Volpone43" wrote:
>
>> This morning Vista Home did an automatic update. Since then I cannot access
>> or send email. The message is
>>
>> "The connection to the server has failed. Account: 'mail.btinternet.com',
>> Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
>> Socket Error: 10061, Error Number: 0x800CCC0E"
>>
>> I have done a system restore but to no avail.The mail worked fine before. I
>> have tried turning off email scanning from Norton but that does not seem to
>> make any difference.
>>
>> Any suggestions would be appreciated

The answer to what question?

Gary VanderMolen


"Wendy" <Wendy@discussions.microsoft.com> wrote in message news:6236D876-85B3-4241-AA06-579D08216925@microsoft.com...
> Me too does anyone have an answer yet
>
> "Mad4Miles" wrote:
>
>> Sign me up for the problem too! Any one know what to do???
>>
>> "Volpone43" wrote:
>>
>> > This morning Vista Home did an automatic update. Since then I cannot access
>> > or send email. The message is
>> >
>> > "The connection to the server has failed. Account: 'mail.btinternet.com',
>> > Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
>> > Socket Error: 10061, Error Number: 0x800CCC0E"
>> >
>> > I have done a system restore but to no avail.The mail worked fine before. I
>> > have tried turning off email scanning from Norton but that does not seem to
>> > make any difference.
>> >
>> > Any suggestions would be appreciated

"Volpone43" <Volpone43@discussions.microsoft.com> wrote in message
news:0FA2DDF5-80C6-41D8-A312-8599E553F899@microsoft.com...
> This morning Vista Home did an automatic update. Since then I cannot
> access
> or send email. The message is
>
> "The connection to the server has failed. Account: 'mail.btinternet.com',
> Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
> Socket Error: 10061, Error Number: 0x800CCC0E"
>
> I have done a system restore but to no avail.The mail worked fine before.
> I
> have tried turning off email scanning from Norton but that does not seem
> to
> make any difference.
>
> Any suggestions would be appreciated

1. Email scanning should be turned off in any anti-virus. It provides no
protection not provided by the regular resident program.
Beside that, McAfee and Norton are not compatible with Windows Mail.

2. Are you sure those are the correct settings for BTImtermet? Check their
Web page and use the instructions for Outlook Express.

--
Frank Saunders, MS-MVP OE/WM
Do not send mail.

I too have had the same problem after the automatic update of Vista Home.
Not only was I unable to access my emails, but I was also unable to access
the internet - I wasn't even able to access my router. I think that the
problem lies with 2 of the updates - KB933566 for Internet Explorer and
KB929123 for Windows Mail. I uninstalled both updates and was then able to
access my emails and use the internet normally. I then reinstalled both
updates and the problem returned. I have now uninstalled these updates
again and have set them as hidden updates to prevent this problem again.

"Volpone43" <Volpone43@discussions.microsoft.com> wrote in message
news:0FA2DDF5-80C6-41D8-A312-8599E553F899@microsoft.com...
> This morning Vista Home did an automatic update. Since then I cannot
> access
> or send email. The message is
>
> "The connection to the server has failed. Account: 'mail.btinternet.com',
> Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
> Socket Error: 10061, Error Number: 0x800CCC0E"
>
> I have done a system restore but to no avail.The mail worked fine before.
> I
> have tried turning off email scanning from Norton but that does not seem
> to
> make any difference.
>
> Any suggestions would be appreciated

Thank you Dwarf :)

After uninstalling update KB929123, windows mail was able to connect again !

Remark : while the update KB929123 was uninstalled, I got an error message
from Norton...

"Dwarf" wrote:

> I too have had the same problem after the automatic update of Vista Home.
> Not only was I unable to access my emails, but I was also unable to access
> the internet - I wasn't even able to access my router. I think that the
> problem lies with 2 of the updates - KB933566 for Internet Explorer and
> KB929123 for Windows Mail. I uninstalled both updates and was then able to
> access my emails and use the internet normally. I then reinstalled both
> updates and the problem returned. I have now uninstalled these updates
> again and have set them as hidden updates to prevent this problem again.
>
> "Volpone43" <Volpone43@discussions.microsoft.com> wrote in message
> news:0FA2DDF5-80C6-41D8-A312-8599E553F899@microsoft.com...
> > This morning Vista Home did an automatic update. Since then I cannot
> > access
> > or send email. The message is
> >
> > "The connection to the server has failed. Account: 'mail.btinternet.com',
> > Server: 'mail.btinternet.com', Protocol: POP3, Port: 110, Secure(SSL): No,
> > Socket Error: 10061, Error Number: 0x800CCC0E"
> >
> > I have done a system restore but to no avail.The mail worked fine before.
> > I
> > have tried turning off email scanning from Norton but that does not seem
> > to
> > make any difference.
> >
> > Any suggestions would be appreciated
>
>