Windows Mail restarts after closing

When I close Windows Mail, I get an error message, which tells me that
Windows Mail has stopped working. Well I want it to stop working, which is
why I closed it!
It then proceeds to tell me that a problem has occurred and I have to click
on the button in the error message box to close the program.

Upon reopening Windows Mail, I am shown a message that Windows Mail did not
shut down correctly.

On some occasions, after clicking the Close button, Windows Mail simply
restarts itself for no apparent reason.

I have already disabled all e-mail scamming in my antivrus software, as I
understand that this can cause various problems, but why won't Windows Mail
simply close when I want it to?

Its probably a 3rd party program interfering. Turn off email scanning of
your antivirus if its enabled. See www.oehelp.com/OETips.aspx#3

Hard to say what's causing it. You might be running some older program
that is interfering with WinMail's ability to close. As a test, try uninstalling
your antivirus program completely. Reboot, and try again.

How often is the Windows Mail configured to check for new messages? Is
Outlook installed?

You may want to enable the troubleshooting feature in Maintenance:

TOOLS | OPTIONS | ADVANCED | MAINTENANCE

select the troubleshooting feature

Thanks everyone for your suggestions.
It does not appear to be a problem with the antivirus.

Mail checks for new messages at startup and every 5 minutes at the moment
I do not have Outlook installed, but the title bar of my inbox does indicate
Outlook Express. I suspect that this has come about when I used Windows Easy
Tranfer to import all my settings and Contacts from my old computer. Is there
likely to be some sort of conflict between OE and Windows Mail and can this
be resolved somehow?

Hi I HAVE THE SAME PROBLAM, WHEN I CLOSE MY MAIL IT RE OPENS. HAS ANY BODY
FOUND A WAY TO STOP THIS YET ?? HELP

cant delete mail on my new Vista SR2125

I am running into this issue as well. It appears to have started after
importing my .pst from outlook.

I have exactly the same problem - also began after importing outlook express
from old computer with easy transfer. Anyone from Microsoft reading this?

After transferring my outlook express from my old XP system computer using an
easy transfer wire into my new Vista based computer, I have the same problem
of windows mail not shutting down properly. It's not a huge problem I guess,
but very maddening all the same! Hopefully microsoft will recognise there is
a problem and create a patch to fix it. If they do sort it, or anyone out
there knows of a fix, please message this forum...

Hi :) I have the same problem, same conditions as others who've commented -
I used Easy Transfer from XP to Vista (Business).

I had McAffee running at first (pre-installed) but I uninstalled the whole
thing because it caused so many problems and removing it was easier than
knocking myself out trying to fix it all.

The mail shutdown problem occurred both whilst McAffee was installed and
after I removed it. The mail shutdown problem continued for the brief period
I had no AV running - this was after I'd rebooted the machine - I really
don't think this problem is connected with AVs.

Then I installed a nice simple prog that I hoped wouldn't interfere too much
with Vista (Avast - Vista edition), and it is much better but the mail
shutdown problem remains.

I'm not going to unistall Avast too as I need some sort of AV and I think
the fact this problem continued even with no AV present shows that's not the
cause, but I have tried turning Avast off completely and the Mail shutdown
problem continues unaffected.

I'm seriously fed up with this Mail now. I've had endless problems with it,
the mail stuck in outbox, etc. etc. and have methodically found fixes for one
thing at a time - they shouldn't sell stuff in this sort of state, if they
want beta checkers they should sell it at a special cheap rate to people who
are willing to go through this hell and only sell it at the full market value
when it actually works. There's a consumer law about this sort of thing,
something to do with only selling stuff when it's 'fit for use'. Windows
mail isn't being sold fit for use. Would they sell cars containing engines
that have vital bits missing and assume everyone who buys them is a car
mechanic? I'm soooo peed off with it!

Did you try redoing the actual mail account, sometimes through the av
problems the account itself is corrupted and needs to be deleted and added
again.

Hi Cassandra thanks for replying :) I don't want to reinstall my whole mail
program as I need all my old mail for reference (it's a work PC and part of
my job is customer services so I really do need to refer back to previous
mail fairly frequently). That's why I used easy transfer - there's
absolutely thousands of mails, I can't afford to lose them and I can't see a
way to do a clean install without that happening.

I did try installing Windows Live Mail, thinking I could import/export the
old stuff from Windows Mail, but my work involves countless mailboxes and
different topic folders and Windows Live Mail didn't appear to offer the
flexibility to create folders, etc. the way OE/Windows Mail does. Maybe I'll
have to give it another shot or try a completely separate mail prog :( It's
been three days since I got this stupid machine and Im just so tired lol All
I want is a working mailbox that I can open, use and close without countless
error messages at every flipping step. It shouldn't be this much hard work.

What Cassandra meant is that you should go to Tools, Accounts,
select the account, the click on Remove (delete). You will not
lose any emails by doing so. Restart Windows Mail, then recreate
that account. The reason for doing this is because an AV like
McAfee can leave a mail account corrupted even after you
uninstall the AV.

Since email is so critical to your job, I'm surprised you chose to
rely on a freebie email program. You would have been better off
with a more industrial strength program like Outlook.

[suffolksilver]

I am having the same problem. The only way to stop it opening is to click cancel as it tries. Annoying. Looked in all the Options but nothing to stop it restarting. Avast AV, Vista (with Windows Mail) installed by Medion on a high spec desktop

oh heck now I'm even more confused LOL I'm sorry, I think I've explained
myself badly. I do use Outlook and I transferred it from my old (XP)
computer to this one using Easy Transfer. Vista calls it Windows Mail on my
start menu, but when I click on it, it's still Outlook that opens. tbh I was
just assuming Windows Mail was a new name for Outlook, because Vista appears
to consider the two to be the same thing.

So you're saying, if I delete and then re-add all my individual email
accounts, that will stop the mail program trying to restart itself when I
close it? I'll give it a shot if I'm understanding you properly but I'm
checking first because it doesn't seem logical?