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Thread: Windows Mail - Cant delete one email in outbox with attachment

  1. #1
    Join Date
    Aug 2006
    Posts
    115

    Windows Mail - Cant delete one email in outbox with attachment

    I have installed Windows Vista on my computer and there is an email which is stuck in the outbox of Windows Mail and I am also not able to delete it. If I proceed to delete it then it would give me an error that will state "an unknown error has occurred". Is there anyone who can tell me how do I delete this email from the Windows Mail? thanks

  2. #2
    Join Date
    Nov 2005
    Posts
    344
    Can you check whether the actual file is there in the outbox directory or path. I am wondering that it would be there because there will be a mismatch in the database because of it and you wont be able to fix it. Another thing that I have heard is that this undeletable emails or unknown errors are often caused by interference from the antivirus software. However, there is a temporary fix for this issue, you can download a hotfix that is provided by Microsoft on their website which you can download from here - http://support.microsoft.com/default.aspx/kb/941090

  3. #3
    Join Date
    Sep 2005
    Posts
    156
    Yes, with the KB941090 update or hotfix you will be able to delete the stucked undeletable email message from the Windows Mail from all the folders. Also, if you want to stop the cause to prevent it from happening then read the first section in the link given at the above post about antivirus or other programs that conflict with Windows Mail.

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