The command failed to execute

I either get "the command failed to execute" or the attachment seems like it
will open in the web and then nothing happens when trying to open attachments
in Windows Vista. I recently installed IE8, but had the same problem when I
had iE7, except I wouldn't get "the command failed to execute" error. It
would just act as if it would open, but not do anything.

I use Norton Anti-virus...is that the problem? Please help!

Please look in your c:\Program Files\Windows Defender folder and tell me
the
creation date of the MpOAV.dll File your problem sounds alot like the one I
had.

It's 1/20/2008

I have an email in my inbox which has been there for some time. It used to
work. Today I installed a big MS update including IE8 and now I get the
"command failed to execute" message when trying to open the file attached to
this email. I have McAfee antivirus, but it has never caused a problem in the
past.

The best workaround at this time is to uninstall IE8:
http://support.microsoft.com/kb/957700

A pain?
It's easy enough IMHO.

I for one prefer, however, to work around the problem with only JPG and
TXT files not opening directly and need saving first.

I did the IE8 uninstall, and it was easy.
There is no estimated due date for a proper fix.

Try looking at the following site for info on how to correct this problem. I
had the same problem and now it works after exiting and restarting windows
mail

http://windowshelp.microsoft.com/Win...701033.mspx#E6

GARY - I have not installed IE8 & on June 2nd I followed your earlier advice
to disable the Norton E- Mail scanning - I then could open the E-Mail
attachments.

To-day they do not open?

Verify that your IE is still version 7 (see its Help, About), because
Windows Update has been pushing IE8 on users who may not be
fully aware of what they are agreeing to.

What does the error message say when you try to open attachments?
Is the problem limited to specific attachment types (DOC, PPS, etc.)?

GARY - the usual " the command failed to execute ".

The IE8 has not been installed.

How do I determine which attachments do not open?

GARY - I checked again & we had IE8 - it must have been installed with the
automatic updates . I have now deleted it.

We seem OK now!

What do you recommend re updates - should they be blocked until we review
them?

No need to block updates. Microsoft has assured me that before
Windows Update installs IE8, it will ask the user for special permission.
Just say no. :-)

Where do I find IE8 to uninstall. As you can tell I'm not real computer
savvy but kind of stumble my way along.

--
renie60135


"Gary VanderMolen" wrote:

> No need to block updates. Microsoft has assured me that before
> Windows Update installs IE8, it will ask the user for special permission.
> Just say no. :-)
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "mel" <mel@discussions.microsoft.com> wrote in message news:F8E9A252-CFE4-4168-89B8-39DF99BCDFF5@microsoft.com...
> > GARY - I checked again & we had IE8 - it must have been installed with the
> > automatic updates . I have now deleted it.
> >
> > We seem OK now!
> >
> > What do you recommend re updates - should they be blocked until we review
> > them?
> > --
> > 197m
> >
> >
> > "Gary VanderMolen" wrote:
> >
> >> Verify that your IE is still version 7 (see its Help, About), because
> >> Windows Update has been pushing IE8 on users who may not be
> >> fully aware of what they are agreeing to.
> >>
> >> What does the error message say when you try to open attachments?
> >> Is the problem limited to specific attachment types (DOC, PPS, etc.)?
> >>
> >> --
> >> Gary VanderMolen, MS-MVP (Mail)
> >>
> >>
> >> "mel" <mel@discussions.microsoft.com> wrote in message news:20BBF7BA-C2BA-4434-9C14-D1DBBF8C9444@microsoft.com...
> >> > GARY - I have not installed IE8 & on June 2nd I followed your earlier advice
> >> > to disable the Norton E- Mail scanning - I then could open the E-Mail
> >> > attachments.
> >> >
> >> > To-day they do not open?
> >> >
> >> > Help!
> >> > --
> >> > 197m
> >> >
> >> >
> >> > "Gary VanderMolen" wrote:
> >> >
> >> >> The best workaround at this time is to uninstall IE8:
> >> >> http://support.microsoft.com/kb/957700
> >> >>
> >> >> --
> >> >> Gary VanderMolen, MS-MVP (Mail)
> >> >>
> >> >>
> >> >> "mrmel" <mrmel@discussions.microsoft.com> wrote in message news:374D1C71-2B07-482B-A68D-5696350D9381@microsoft.com...
> >> >> >I have an email in my inbox which has been there for some time. It used to
> >> >> > work. Today I installed a big MS update including IE8 and now I get the
> >> >> > "command failed to execute" message when trying to open the file attached to
> >> >> > this email. I have McAfee antivirus, but it has never caused a problem in the
> >> >> > past.
> >> >> > --
> >> >> > mrmel
> >> >> >
> >> >> >
> >> >> > "Sheldon" wrote:
> >> >> >
> >> >> >> I either get "the command failed to execute" or the attachment seems like it
> >> >> >> will open in the web and then nothing happens when trying to open attachments
> >> >> >> in Windows Vista. I recently installed IE8, but had the same problem when I
> >> >> >> had iE7, except I wouldn't get "the command failed to execute" error. It
> >> >> >> would just act as if it would open, but not do anything.
> >> >> >>
> >> >> >> I use Norton Anti-virus...is that the problem? Please help!
> >> >>
> >>
>

To uninstall IE8 (go back to IE7), just follow these instructions.
http://support.microsoft.com/kb/957700

--
Gary VanderMolen, MS-MVP (Mail)


"renie60135" <renie1954@yahoo.com> wrote in message news:F752337F-24D7-48F8-96BB-42A2E7382DB6@microsoft.com...
> Where do I find IE8 to uninstall. As you can tell I'm not real computer
> savvy but kind of stumble my way along.
>
> --
> renie60135
>
>
> "Gary VanderMolen" wrote:
>
>> No need to block updates. Microsoft has assured me that before
>> Windows Update installs IE8, it will ask the user for special permission.
>> Just say no. :-)
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "mel" <mel@discussions.microsoft.com> wrote in message news:F8E9A252-CFE4-4168-89B8-39DF99BCDFF5@microsoft.com...
>> > GARY - I checked again & we had IE8 - it must have been installed with the
>> > automatic updates . I have now deleted it.
>> >
>> > We seem OK now!
>> >
>> > What do you recommend re updates - should they be blocked until we review
>> > them?
>> > --
>> > 197m
>> >
>> >
>> > "Gary VanderMolen" wrote:
>> >
>> >> Verify that your IE is still version 7 (see its Help, About), because
>> >> Windows Update has been pushing IE8 on users who may not be
>> >> fully aware of what they are agreeing to.
>> >>
>> >> What does the error message say when you try to open attachments?
>> >> Is the problem limited to specific attachment types (DOC, PPS, etc.)?
>> >>
>> >> --
>> >> Gary VanderMolen, MS-MVP (Mail)
>> >>
>> >>
>> >> "mel" <mel@discussions.microsoft.com> wrote in message news:20BBF7BA-C2BA-4434-9C14-D1DBBF8C9444@microsoft.com...
>> >> > GARY - I have not installed IE8 & on June 2nd I followed your earlier advice
>> >> > to disable the Norton E- Mail scanning - I then could open the E-Mail
>> >> > attachments.
>> >> >
>> >> > To-day they do not open?
>> >> >
>> >> > Help!
>> >> > --
>> >> > 197m
>> >> >
>> >> >
>> >> > "Gary VanderMolen" wrote:
>> >> >
>> >> >> The best workaround at this time is to uninstall IE8:
>> >> >> http://support.microsoft.com/kb/957700
>> >> >>
>> >> >> --
>> >> >> Gary VanderMolen, MS-MVP (Mail)
>> >> >>
>> >> >>
>> >> >> "mrmel" <mrmel@discussions.microsoft.com> wrote in message news:374D1C71-2B07-482B-A68D-5696350D9381@microsoft.com...
>> >> >> >I have an email in my inbox which has been there for some time. It used to
>> >> >> > work. Today I installed a big MS update including IE8 and now I get the
>> >> >> > "command failed to execute" message when trying to open the file attached to
>> >> >> > this email. I have McAfee antivirus, but it has never caused a problem in the
>> >> >> > past.
>> >> >> > --
>> >> >> > mrmel
>> >> >> >
>> >> >> >
>> >> >> > "Sheldon" wrote:
>> >> >> >
>> >> >> >> I either get "the command failed to execute" or the attachment seems like it
>> >> >> >> will open in the web and then nothing happens when trying to open attachments
>> >> >> >> in Windows Vista. I recently installed IE8, but had the same problem when I
>> >> >> >> had iE7, except I wouldn't get "the command failed to execute" error. It
>> >> >> >> would just act as if it would open, but not do anything.
>> >> >> >>
>> >> >> >> I use Norton Anti-virus...is that the problem? Please help!
>> >> >>
>> >>
>>

I have just recently had a problem with Windows Mail with this command error.
I have been reading that the best fix is to uninstall Internet Explorer 8.
Can you run through the steps again for me for uninstalling IE8 and then
reinstalling IE7? I don't want to mess it up.
I phoned Dell yesterday to see if they could assist as just bought the
computer in January 09 and they wanted me to purchase a software warrantly
package of $250 before they would give me any advice = they refused to
acknowledge that it was not my computer's problem but an IE8 problem so I
told them what to do with their offer!
Thanks
Sharon
Nanaimo,BC Canada

"mel" wrote:

> GARY - I checked again & we had IE8 - it must have been installed with the
> automatic updates . I have now deleted it.
>
> We seem OK now!
>
> What do you recommend re updates - should they be blocked until we review
> them?
> --
> 197m
>
>
> "Gary VanderMolen" wrote:
>
> > Verify that your IE is still version 7 (see its Help, About), because
> > Windows Update has been pushing IE8 on users who may not be
> > fully aware of what they are agreeing to.
> >
> > What does the error message say when you try to open attachments?
> > Is the problem limited to specific attachment types (DOC, PPS, etc.)?
> >
> > --
> > Gary VanderMolen, MS-MVP (Mail)
> >
> >
> > "mel" <mel@discussions.microsoft.com> wrote in message news:20BBF7BA-C2BA-4434-9C14-D1DBBF8C9444@microsoft.com...
> > > GARY - I have not installed IE8 & on June 2nd I followed your earlier advice
> > > to disable the Norton E- Mail scanning - I then could open the E-Mail
> > > attachments.
> > >
> > > To-day they do not open?
> > >
> > > Help!
> > > --
> > > 197m
> > >
> > >
> > > "Gary VanderMolen" wrote:
> > >
> > >> The best workaround at this time is to uninstall IE8:
> > >> http://support.microsoft.com/kb/957700
> > >>
> > >> --
> > >> Gary VanderMolen, MS-MVP (Mail)
> > >>
> > >>
> > >> "mrmel" <mrmel@discussions.microsoft.com> wrote in message news:374D1C71-2B07-482B-A68D-5696350D9381@microsoft.com...
> > >> >I have an email in my inbox which has been there for some time. It used to
> > >> > work. Today I installed a big MS update including IE8 and now I get the
> > >> > "command failed to execute" message when trying to open the file attached to
> > >> > this email. I have McAfee antivirus, but it has never caused a problem in the
> > >> > past.
> > >> > --
> > >> > mrmel
> > >> >
> > >> >
> > >> > "Sheldon" wrote:
> > >> >
> > >> >> I either get "the command failed to execute" or the attachment seems like it
> > >> >> will open in the web and then nothing happens when trying to open attachments
> > >> >> in Windows Vista. I recently installed IE8, but had the same problem when I
> > >> >> had iE7, except I wouldn't get "the command failed to execute" error. It
> > >> >> would just act as if it would open, but not do anything.
> > >> >>
> > >> >> I use Norton Anti-virus...is that the problem? Please help!
> > >>
> >

The definition of "best" depends on what is important to you. Uninstalling
IE 8 is the best way to solve the problem but it might not be the best
solution for you since there is much in IE 8 that is very useful.


"Sharon" <Sharon@discussions.microsoft.com> wrote in message
news:A182D0B9-1CAE-4FBB-A151-4D2CE2E0981B@microsoft.com...
>I have just recently had a problem with Windows Mail with this command
>error.
> I have been reading that the best fix is to uninstall Internet Explorer 8.
> Can you run through the steps again for me for uninstalling IE8 and then
> reinstalling IE7? I don't want to mess it up.
> I phoned Dell yesterday to see if they could assist as just bought the
> computer in January 09 and they wanted me to purchase a software warrantly
> package of $250 before they would give me any advice = they refused to
> acknowledge that it was not my computer's problem but an IE8 problem so I
> told them what to do with their offer!
> Thanks
> Sharon
> Nanaimo,BC Canada
>
> "mel" wrote:
>
>> GARY - I checked again & we had IE8 - it must have been installed with
>> the
>> automatic updates . I have now deleted it.
>>
>> We seem OK now!
>>
>> What do you recommend re updates - should they be blocked until we review
>> them?
>> --
>> 197m
>>
>>
>> "Gary VanderMolen" wrote:
>>
>> > Verify that your IE is still version 7 (see its Help, About), because
>> > Windows Update has been pushing IE8 on users who may not be
>> > fully aware of what they are agreeing to.
>> >
>> > What does the error message say when you try to open attachments?
>> > Is the problem limited to specific attachment types (DOC, PPS, etc.)?
>> >
>> > --
>> > Gary VanderMolen, MS-MVP (Mail)
>> >
>> >
>> > "mel" <mel@discussions.microsoft.com> wrote in message
>> > news:20BBF7BA-C2BA-4434-9C14-D1DBBF8C9444@microsoft.com...
>> > > GARY - I have not installed IE8 & on June 2nd I followed your earlier
>> > > advice
>> > > to disable the Norton E- Mail scanning - I then could open the E-Mail
>> > > attachments.
>> > >
>> > > To-day they do not open?
>> > >
>> > > Help!
>> > > --
>> > > 197m
>> > >
>> > >
>> > > "Gary VanderMolen" wrote:
>> > >
>> > >> The best workaround at this time is to uninstall IE8:
>> > >> http://support.microsoft.com/kb/957700
>> > >>
>> > >> --
>> > >> Gary VanderMolen, MS-MVP (Mail)
>> > >>
>> > >>
>> > >> "mrmel" <mrmel@discussions.microsoft.com> wrote in message
>> > >> news:374D1C71-2B07-482B-A68D-5696350D9381@microsoft.com...
>> > >> >I have an email in my inbox which has been there for some time. It
>> > >> >used to
>> > >> > work. Today I installed a big MS update including IE8 and now I
>> > >> > get the
>> > >> > "command failed to execute" message when trying to open the file
>> > >> > attached to
>> > >> > this email. I have McAfee antivirus, but it has never caused a
>> > >> > problem in the
>> > >> > past.
>> > >> > --
>> > >> > mrmel
>> > >> >
>> > >> >
>> > >> > "Sheldon" wrote:
>> > >> >
>> > >> >> I either get "the command failed to execute" or the attachment
>> > >> >> seems like it
>> > >> >> will open in the web and then nothing happens when trying to open
>> > >> >> attachments
>> > >> >> in Windows Vista. I recently installed IE8, but had the same
>> > >> >> problem when I
>> > >> >> had iE7, except I wouldn't get "the command failed to execute"
>> > >> >> error. It
>> > >> >> would just act as if it would open, but not do anything.
>> > >> >>
>> > >> >> I use Norton Anti-virus...is that the problem? Please help!
>> > >>
>> >

If you decide to uninstall IE8, see:
http://support.microsoft.com/kb/957700

When you complete that procedure, IE7 is back.

--
Gary VanderMolen, MS-MVP (Mail)


"Sharon" <Sharon@discussions.microsoft.com> wrote in message news:A182D0B9-1CAE-4FBB-A151-4D2CE2E0981B@microsoft.com...
>I have just recently had a problem with Windows Mail with this command error.
> I have been reading that the best fix is to uninstall Internet Explorer 8.
> Can you run through the steps again for me for uninstalling IE8 and then
> reinstalling IE7? I don't want to mess it up.
> I phoned Dell yesterday to see if they could assist as just bought the
> computer in January 09 and they wanted me to purchase a software warrantly
> package of $250 before they would give me any advice = they refused to
> acknowledge that it was not my computer's problem but an IE8 problem so I
> told them what to do with their offer!
> Thanks
> Sharon
> Nanaimo,BC Canada
>
> "mel" wrote:
>
>> GARY - I checked again & we had IE8 - it must have been installed with the
>> automatic updates . I have now deleted it.
>>
>> We seem OK now!
>>
>> What do you recommend re updates - should they be blocked until we review
>> them?
>> --
>> 197m
>>
>>
>> "Gary VanderMolen" wrote:
>>
>> > Verify that your IE is still version 7 (see its Help, About), because
>> > Windows Update has been pushing IE8 on users who may not be
>> > fully aware of what they are agreeing to.
>> >
>> > What does the error message say when you try to open attachments?
>> > Is the problem limited to specific attachment types (DOC, PPS, etc.)?
>> >
>> > --
>> > Gary VanderMolen, MS-MVP (Mail)
>> >
>> >
>> > "mel" <mel@discussions.microsoft.com> wrote in message news:20BBF7BA-C2BA-4434-9C14-D1DBBF8C9444@microsoft.com...
>> > > GARY - I have not installed IE8 & on June 2nd I followed your earlier advice
>> > > to disable the Norton E- Mail scanning - I then could open the E-Mail
>> > > attachments.
>> > >
>> > > To-day they do not open?
>> > >
>> > > Help!
>> > > --
>> > > 197m
>> > >
>> > >
>> > > "Gary VanderMolen" wrote:
>> > >
>> > >> The best workaround at this time is to uninstall IE8:
>> > >> http://support.microsoft.com/kb/957700
>> > >>
>> > >> --
>> > >> Gary VanderMolen, MS-MVP (Mail)
>> > >>
>> > >>
>> > >> "mrmel" <mrmel@discussions.microsoft.com> wrote in message news:374D1C71-2B07-482B-A68D-5696350D9381@microsoft.com...
>> > >> >I have an email in my inbox which has been there for some time. It used to
>> > >> > work. Today I installed a big MS update including IE8 and now I get the
>> > >> > "command failed to execute" message when trying to open the file attached to
>> > >> > this email. I have McAfee antivirus, but it has never caused a problem in the
>> > >> > past.
>> > >> > --
>> > >> > mrmel
>> > >> >
>> > >> >
>> > >> > "Sheldon" wrote:
>> > >> >
>> > >> >> I either get "the command failed to execute" or the attachment seems like it
>> > >> >> will open in the web and then nothing happens when trying to open attachments
>> > >> >> in Windows Vista. I recently installed IE8, but had the same problem when I
>> > >> >> had iE7, except I wouldn't get "the command failed to execute" error. It
>> > >> >> would just act as if it would open, but not do anything.
>> > >> >>
>> > >> >> I use Norton Anti-virus...is that the problem? Please help!
>> > >>
>> >

Nincoms solution above worked great for me. attached below:
"ninkum" wrote:

> i just had this problem start on my laptop today with power point attachments
> -i have read the other posts and none of them worked - i went to microsoft
> and searched their other fix ups and this is what i did and i worked -
> click on the start button - take windows mail off the start list -
> go to all programs and then right click on the windows mail - click open and
> then try to open the attachments - if it works for you as it did for me -
> then pin the shortcut to the start list - good luck.


"Sam Hobbs" wrote:

> The definition of "best" depends on what is important to you. Uninstalling
> IE 8 is the best way to solve the problem but it might not be the best
> solution for you since there is much in IE 8 that is very useful.
>
>
> "Sharon" <Sharon@discussions.microsoft.com> wrote in message
> news:A182D0B9-1CAE-4FBB-A151-4D2CE2E0981B@microsoft.com...
> >I have just recently had a problem with Windows Mail with this command
> >error.
> > I have been reading that the best fix is to uninstall Internet Explorer 8.
> > Can you run through the steps again for me for uninstalling IE8 and then
> > reinstalling IE7? I don't want to mess it up.
> > I phoned Dell yesterday to see if they could assist as just bought the
> > computer in January 09 and they wanted me to purchase a software warrantly
> > package of $250 before they would give me any advice = they refused to
> > acknowledge that it was not my computer's problem but an IE8 problem so I
> > told them what to do with their offer!
> > Thanks
> > Sharon
> > Nanaimo,BC Canada
> >
> > "mel" wrote:
> >
> >> GARY - I checked again & we had IE8 - it must have been installed with
> >> the
> >> automatic updates . I have now deleted it.
> >>
> >> We seem OK now!
> >>
> >> What do you recommend re updates - should they be blocked until we review
> >> them?
> >> --
> >> 197m
> >>
> >>
> >> "Gary VanderMolen" wrote:
> >>
> >> > Verify that your IE is still version 7 (see its Help, About), because
> >> > Windows Update has been pushing IE8 on users who may not be
> >> > fully aware of what they are agreeing to.
> >> >
> >> > What does the error message say when you try to open attachments?
> >> > Is the problem limited to specific attachment types (DOC, PPS, etc.)?
> >> >
> >> > --
> >> > Gary VanderMolen, MS-MVP (Mail)
> >> >
> >> >
> >> > "mel" <mel@discussions.microsoft.com> wrote in message
> >> > news:20BBF7BA-C2BA-4434-9C14-D1DBBF8C9444@microsoft.com...
> >> > > GARY - I have not installed IE8 & on June 2nd I followed your earlier
> >> > > advice
> >> > > to disable the Norton E- Mail scanning - I then could open the E-Mail
> >> > > attachments.
> >> > >
> >> > > To-day they do not open?
> >> > >
> >> > > Help!
> >> > > --
> >> > > 197m
> >> > >
> >> > >
> >> > > "Gary VanderMolen" wrote:
> >> > >
> >> > >> The best workaround at this time is to uninstall IE8:
> >> > >> http://support.microsoft.com/kb/957700
> >> > >>
> >> > >> --
> >> > >> Gary VanderMolen, MS-MVP (Mail)
> >> > >>
> >> > >>
> >> > >> "mrmel" <mrmel@discussions.microsoft.com> wrote in message
> >> > >> news:374D1C71-2B07-482B-A68D-5696350D9381@microsoft.com...
> >> > >> >I have an email in my inbox which has been there for some time. It
> >> > >> >used to
> >> > >> > work. Today I installed a big MS update including IE8 and now I
> >> > >> > get the
> >> > >> > "command failed to execute" message when trying to open the file
> >> > >> > attached to
> >> > >> > this email. I have McAfee antivirus, but it has never caused a
> >> > >> > problem in the
> >> > >> > past.
> >> > >> > --
> >> > >> > mrmel
> >> > >> >
> >> > >> >
> >> > >> > "Sheldon" wrote:
> >> > >> >
> >> > >> >> I either get "the command failed to execute" or the attachment
> >> > >> >> seems like it
> >> > >> >> will open in the web and then nothing happens when trying to open
> >> > >> >> attachments
> >> > >> >> in Windows Vista. I recently installed IE8, but had the same
> >> > >> >> problem when I
> >> > >> >> had iE7, except I wouldn't get "the command failed to execute"
> >> > >> >> error. It
> >> > >> >> would just act as if it would open, but not do anything.
> >> > >> >>
> >> > >> >> I use Norton Anti-virus...is that the problem? Please help!
> >> > >>
> >> >
>