Attach files saved at System32 Windows folder!? (and missing)

Hello,

Since a few days ago I can't open the attachments of e-mail with .ppt
extension.
The othera are opening with no problems.

The strange is that the error message is:
"PowerPoint can't read c:\Windows\System32\attachfilename.ppt".
Help says that the antivirus (in this case is forefront) may be preventing
opening the file.

Is it normal files that come in as attachments go to the System32 folder of
Windows?!
Something should be configured wrong. How do I check and change the location
where the attach files are saved?

After some research, I also found that the other attachs, as file.wmv or
figure1a.gif are also loaded from the c: \Windows\System32! (I found it by
looking at load history of those applications).

I need help.
Thank you.

This is a known issue that affects some users who installed IE8.
Until such time as Microsoft releases a fix, all you can do is use one of
these three workarounds.

1) Uninstall IE8, which reverts you back to IE7.
2) Save attachments first, then open them outside of Windows Mail.
3) Upgrade to Windows Live Mail.

--
Gary VanderMolen, MS-MVP (Mail)


"Benedita" <Benedita@discussions.microsoft.com> wrote in message news:289DECB9-2516-401A-88DC-71881A183F3A@microsoft.com...
> Hello,
>
> Since a few days ago I can't open the attachments of e-mail with .ppt
> extension.
> The othera are opening with no problems.
>
> The strange is that the error message is:
> "PowerPoint can't read c:\Windows\System32\attachfilename.ppt".
> Help says that the antivirus (in this case is forefront) may be preventing
> opening the file.
>
> Is it normal files that come in as attachments go to the System32 folder of
> Windows?!
> Something should be configured wrong. How do I check and change the location
> where the attach files are saved?
>
> After some research, I also found that the other attachs, as file.wmv or
> figure1a.gif are also loaded from the c: \Windows\System32! (I found it by
> looking at load history of those applications).
>
> I need help.
> Thank you.

What anti-virus application or security suite is installed, is your
subscription current, and is it supported in IE8? What anti-spyware
applications (other than Defender)? What third-party firewall (if any)?
Were any of these applications running in the background when you installed
IE8?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Benedita wrote:
> Hello,
>
> Since a few days ago I can't open the attachments of e-mail with .ppt
> extension.
> The othera are opening with no problems.
>
> The strange is that the error message is:
> "PowerPoint can't read c:\Windows\System32\attachfilename.ppt".
> Help says that the antivirus (in this case is forefront) may be preventing
> opening the file.
>
> Is it normal files that come in as attachments go to the System32 folder
> of
> Windows?!
> Something should be configured wrong. How do I check and change the
> location
> where the attach files are saved?
>
> After some research, I also found that the other attachs, as file.wmv or
> figure1a.gif are also loaded from the c: \Windows\System32! (I found it by
> looking at load history of those applications).
>
> I need help.
> Thank you.

PA Bear [MS MVP] wrote:
> What anti-virus application or security suite is installed, is your
> subscription current, and is it supported in IE8? What anti-spyware
> applications (other than Defender)? What third-party firewall (if
> any)? Were any of these applications running in the background when
> you installed IE8?
>
> Has a Norton or McAfee application ever been installed on this machine
> (e.g., a free-trial version that came preinstalled when you bought
> it)?

All of the questions you asked might be of general interest for
statistics in market shares <g,d&rvvvvf>

But: Protection software is not a condition for the appearance of the
bug.
As I wrote several times, the problem appears on my almost virgin
test-machine which has not been touched by protection software of any
kind except Windows firewall and Defender. And it appears with the
latter two being deactivated.

So IMHO asking questions like the above dies not help in finding out
what is happening. It may be even counter-productive as it may be
distracting and spoiling the necessary concentration on the *relevant*
facts.

If user report that and which protection is used this would be simply
coincidence and not a causal connection.

Rainald