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Thread: Troubleshoot windows mail

  1. #1
    Join Date
    Apr 2004
    Posts
    26

    Troubleshoot windows mail

    One of my colleague bought a new laptop with Windows Vista 32 bit. Now as he is a bit newbie in computers, told me to configure Windows Mail for him. Well we tried doing the same and finished the setup. But when we click on Send or receive, it generated the following error message:

    The message could not be sent. The authentication setting might not be correct for your outgoing e-mail [SMTP] server. For help solving this problem, go to Help, search for "Troubleshoot Windows Mail", and read the "I'm having problems sending e-mail" section. If you need help determining the proper server settings, please contact your e-mail service provider.

    The rejected e-mail address was 'natanyafeigin@gmail.com'. Subject 'Re: hi', Account: 'pop3.mweb.co.za', Server: 'smtp.vodacom.co.za', Protocol: SMTP, Server Response: '554 5.7.1 <natanyafeigin@gmail.com>: Recipient address
    rejected: Access denied', Port: 25, Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC79
    None of us have any information about such a big error. Can anyone of you please help us to get rid of this problem? Thanks in advance.

  2. #2
    Join Date
    Sep 2004
    Posts
    136
    Many users face this problem with Windows mail but it is actually related to your server, in your case its Vodacom. Anyway, just launch Windows mail, go to Tools > Accounts > right click your email account > Properties. Now go to Server Tab and check mark the box for “My server requires authentication". Save the settings and restart Windows mail.

    See if it helps.

  3. #3
    Join Date
    May 2006
    Posts
    976
    Hello Hiya, did you tried sending mail to any other email address apart from natanyafeigin@gmail.com because even I tried sending test mail to this address and in return got Invalid Email mailbox error. That means the problem is right from the recipients end. Probably he might have discontinued this account.

  4. #4
    Join Date
    Nov 2009
    Posts
    1
    Even me with the same problem. Unable to send email since last four days. Whenever I try, I use to get this error:

    The message could not be sent. The authentication setting might not be correct for your outgoing e-mail [SMTP] server. For help solving this problem, go to Help, search for "Troubleshoot Windows Mail", and read the "I'm having problems sending e-mail" section. If you need help determining the proper server settings, please contact your e-mail service provider.

    The rejected e-mail address was 'MikeHable@.new.rr.com'. Subject 'sd', Account: 'pop-server.new.rr.com', Server: 'smtp-server.new.rr.com', Protocol: SMTP, Server Response: '501 5.5.2 MAIL FROM syntax error', Port: 25, Secure(SSL): No, Server Error: 501, Error Number: 0x800CCC78

  5. #5
    Join Date
    Sep 2004
    Posts
    103

    Re: Troubleshoot windows mail

    Just go to your email account > properties under Tools. And under Servers Tab, just remove the check box mark for “Always Connect Using”. Click Apply > Ok and restart windows mail. See if it helps.

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