Can't receive email from Verizon- no error messages

Help please- I have spent hours on the phone with Verizon tech support. My
windows email is set up correctly, I use Avast and have disabled the email
scan, and I still cannot receive the emails that are in my verizon.net email
account. Windows mail connects to my verizon account, gets the email, but
disconnects before they get to the windows mail. No error messages show up,
but no emails either? Anyone else have this problem, or any suggestions? It
is a new computer.
--
Thanks, Nancy M

Uninstall Avast and then re-install without the email integration (scanning)
Disabling will not always work.

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Nancy M" <NancyM@discussions.microsoft.com> wrote in message
news:2B0AC0A8-8ACC-4298-A97E-EDAC9A9CCB7B@microsoft.com...
> Help please- I have spent hours on the phone with Verizon tech support. My
> windows email is set up correctly, I use Avast and have disabled the email
> scan, and I still cannot receive the emails that are in my verizon.net email
> account. Windows mail connects to my verizon account, gets the email, but
> disconnects before they get to the windows mail. No error messages show up,
> but no emails either? Anyone else have this problem, or any suggestions? It
> is a new computer.
> --
> Thanks, Nancy M

Thanks- I reistalled without the email scan- still doesn't work

"Peter Foldes" wrote:

> Uninstall Avast and then re-install without the email integration (scanning)
> Disabling will not always work.
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "Nancy M" <NancyM@discussions.microsoft.com> wrote in message
> news:2B0AC0A8-8ACC-4298-A97E-EDAC9A9CCB7B@microsoft.com...
> > Help please- I have spent hours on the phone with Verizon tech support. My
> > windows email is set up correctly, I use Avast and have disabled the email
> > scan, and I still cannot receive the emails that are in my verizon.net email
> > account. Windows mail connects to my verizon account, gets the email, but
> > disconnects before they get to the windows mail. No error messages show up,
> > but no emails either? Anyone else have this problem, or any suggestions? It
> > is a new computer.
> > --
> > Thanks, Nancy M
>
>

Is the same account running in another Mail Client on another computer?

Nancy wrote:
> Thanks- I reistalled without the email scan- still doesn't work
>
> "Peter Foldes" wrote:
>
>> Uninstall Avast and then re-install without the email integration
>> (scanning) Disabling will not always work.
>>
>> --
>> Peter
>>
>> Please Reply to Newsgroup for the benefit of others
>> Requests for assistance by email can not and will not be acknowledged.
>>
>> "Nancy M" <NancyM@discussions.microsoft.com> wrote in message
>> news:2B0AC0A8-8ACC-4298-A97E-EDAC9A9CCB7B@microsoft.com...
>>> Help please- I have spent hours on the phone with Verizon tech support.
>>> My
>>> windows email is set up correctly, I use Avast and have disabled the
>>> email
>>> scan, and I still cannot receive the emails that are in my verizon.net
>>> email account. Windows mail connects to my verizon account, gets the
>>> email, but disconnects before they get to the windows mail. No error
>>> messages show up, but no emails either? Anyone else have this problem,
>>> or any suggestions? It is a new computer.
>>> --
>>> Thanks, Nancy M

Yes- I have outlook on my old computer with xp which isn't working- how can I
get into the outlook account from another computer to delete it? I have the
documents & settings saved on a disk, but Vista doesn't support outlook

"PA Bear [MS MVP]" wrote:

> Is the same account running in another Mail Client on another computer?
>
> Nancy wrote:
> > Thanks- I reistalled without the email scan- still doesn't work
> >
> > "Peter Foldes" wrote:
> >
> >> Uninstall Avast and then re-install without the email integration
> >> (scanning) Disabling will not always work.
> >>
> >> --
> >> Peter
> >>
> >> Please Reply to Newsgroup for the benefit of others
> >> Requests for assistance by email can not and will not be acknowledged.
> >>
> >> "Nancy M" <NancyM@discussions.microsoft.com> wrote in message
> >> news:2B0AC0A8-8ACC-4298-A97E-EDAC9A9CCB7B@microsoft.com...
> >>> Help please- I have spent hours on the phone with Verizon tech support.
> >>> My
> >>> windows email is set up correctly, I use Avast and have disabled the
> >>> email
> >>> scan, and I still cannot receive the emails that are in my verizon.net
> >>> email account. Windows mail connects to my verizon account, gets the
> >>> email, but disconnects before they get to the windows mail. No error
> >>> messages show up, but no emails either? Anyone else have this problem,
> >>> or any suggestions? It is a new computer.
> >>> --
> >>> Thanks, Nancy M
>
>

Vista supports Outlook (2003 and later), but not Outlook Express.
If your other computer is not running, don't worry about it because
it can't download or delete your messages from the server.

Verizon's email support is a bit of a mess because they have
four different email systems. You will have to pick out the
one that applies to you and follow the prompts:
http://www22.verizon.com/residentialhelp/

--
Gary VanderMolen, MS-MVP (Mail)


"Nancy" <Nancy@discussions.microsoft.com> wrote in message news:2F412983-7EF6-4BF1-BEFF-7EEF4828FC18@microsoft.com...
> Yes- I have outlook on my old computer with xp which isn't working- how can I
> get into the outlook account from another computer to delete it? I have the
> documents & settings saved on a disk, but Vista doesn't support outlook
>
> "PA Bear [MS MVP]" wrote:
>
>> Is the same account running in another Mail Client on another computer?
>>
>> Nancy wrote:
>> > Thanks- I reistalled without the email scan- still doesn't work
>> >
>> > "Peter Foldes" wrote:
>> >
>> >> Uninstall Avast and then re-install without the email integration
>> >> (scanning) Disabling will not always work.
>> >>
>> >> --
>> >> Peter
>> >>
>> >> Please Reply to Newsgroup for the benefit of others
>> >> Requests for assistance by email can not and will not be acknowledged.
>> >>
>> >> "Nancy M" <NancyM@discussions.microsoft.com> wrote in message
>> >> news:2B0AC0A8-8ACC-4298-A97E-EDAC9A9CCB7B@microsoft.com...
>> >>> Help please- I have spent hours on the phone with Verizon tech support.
>> >>> My
>> >>> windows email is set up correctly, I use Avast and have disabled the
>> >>> email
>> >>> scan, and I still cannot receive the emails that are in my verizon.net
>> >>> email account. Windows mail connects to my verizon account, gets the
>> >>> email, but disconnects before they get to the windows mail. No error
>> >>> messages show up, but no emails either? Anyone else have this problem,
>> >>> or any suggestions? It is a new computer.
>> >>> --
>> >>> Thanks, Nancy M
>>
>>

What Gary said.

Nancy wrote:
> Yes- I have outlook on my old computer with xp which isn't working- how
> can
> I get into the outlook account from another computer to delete it? I have
> the documents & settings saved on a disk, but Vista doesn't support
> outlook
>
> "PA Bear [MS MVP]" wrote:
>
>> Is the same account running in another Mail Client on another computer?
>>
>> Nancy wrote:
>>> Thanks- I reistalled without the email scan- still doesn't work
>>>
>>> "Peter Foldes" wrote:
>>>
>>>> Uninstall Avast and then re-install without the email integration
>>>> (scanning) Disabling will not always work.
>>>>
>>>> --
>>>> Peter
>>>>
>>>> Please Reply to Newsgroup for the benefit of others
>>>> Requests for assistance by email can not and will not be acknowledged.
>>>>
>>>> "Nancy M" <NancyM@discussions.microsoft.com> wrote in message
>>>> news:2B0AC0A8-8ACC-4298-A97E-EDAC9A9CCB7B@microsoft.com...
>>>>> Help please- I have spent hours on the phone with Verizon tech
>>>>> support.
>>>>> My
>>>>> windows email is set up correctly, I use Avast and have disabled the
>>>>> email
>>>>> scan, and I still cannot receive the emails that are in my verizon.net
>>>>> email account. Windows mail connects to my verizon account, gets the
>>>>> email, but disconnects before they get to the windows mail. No error
>>>>> messages show up, but no emails either? Anyone else have this
>>>>> problem,
>>>>> or any suggestions? It is a new computer.
>>>>> --
>>>>> Thanks, Nancy M