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Windows Vista Mail asking for logon information now

Windows Vista Mail


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  #1  
Old 01-12-2008
Madshade
 
Posts: n/a
Windows Vista Mail asking for logon information now

Can't use Windows Mail without logging into server. This just started this
morning.

A windows security pop up window with username and password confirmation and
checkbox for remembering both pops up now. If you check remember my
credentils it still won't remember and will ask you again. It has nothing to
do with your ISP.

Any suggestions?

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  #2  
Old 01-12-2008
 
Posts: n/a
I am having the same problem, mine started yesterday evening when I got home
after a week of vacation...
Keeps requesting me to sign in and when I do I receive this error message..

Account: 'Windows Mail', Server: 'pop.broadband.rogers.com', Protocol:
POP3, Server Response: '-ERR popgate argument(s) missing.', Port: 110,
Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC91

and then a different message...

Account: 'Windows Mail', Server: 'pop.broadband.rogers.com', Protocol:
POP3, Server Response: '-ERR [AUTH] Error logging in. Please visit
http://mail.yahoo.com', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90,
Error Number: 0x800CCC92

Seems like a lot of users are having similar problems so I am confused as to
why Windows has not come up with an answer...I have just completed my
updates...

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  #3  
Old 02-12-2008
Gary VanderMolen
 
Posts: n/a
Re: Windows Vista Mail asking for logon information now

Go to Tools, Accounts, select that mail account, Properties, Servers.
Make sure the box for "Log on using Secure Password Authentication."
is unchecked.

If it was already unchecked, which antivirus are you running?
Some of them are not fully compatible with Windows Mail.

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  #4  
Old 02-12-2008
Gary VanderMolen
 
Posts: n/a
Re: Windows Vista Mail asking for logon information now

If you are sure you are you are entering the correct username and
password, one possible cause for that error is account corruption.
One thing you should try as a quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

If that doesn't fix it, more drastic measures will have to be taken.
Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off the email scanning function does not resolve your problem,
consider upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://get.live.com/wlmail/overview

Email scanning in any antivirus must be disabled, for reasons
explained here

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  #5  
Old 22-12-2008
cat_walker
 
Posts: n/a
RE: Windows Vista Mail asking for logon information now

I am having a similar problem .... looks like lots of ppl are having same /
similar problem. I am using Norton Antivirus. Have never used a User Name /
Password for my email. We have several accounts on this computer ... family
members. None of the other accounts are having this problem, just mine.
Just began tonight.

Account: 'pop.broadband.rogers.com', Server: 'pop.broadband.rogers.com',
Protocol: POP3, Server Response: '-ERR [AUTH] Error logging in. Please visit
http://mail.yahoo.com', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90,
Error Number: 0x800CCC92

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  #6  
Old 22-12-2008
Gary VanderMolen
 
Posts: n/a
Re: Windows Vista Mail asking for logon information now

If you are sure you are you are entering the correct username and
password, one possible cause for that error is account corruption.
One thing you should try as a quick fix is to delete that corrupted
mail account, restart Windows Mail, then recreate that account.

Norton Antivirus 2008 (and earlier) is among the top three troublemakers
for Windows Mail. Symptoms often don't surface until several months have
gone by, or until an update occurs.
First, be sure to disable its email scanning, for the reason explained here:

Several users here have reported that Symantec will give you a free
upgrade to Norton Antivirus 2009, which cures the problem.

In a worst case scenario, you may have to uninstall Norton, followed by
using their debris removal tool:
http://service1.symantec.com/Support...05033108162039

Instead of uninstalling your antivirus, another option is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of overly
intrusive antivirus products: http://get.live.com/wlmail/overview

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  #7  
Old 25-12-2008
 
Posts: n/a
Re: Windows Vista Mail asking for logon information now

I have been having similar problems but it is centered on my Yahoo account.
I have set up three accounts in Windows Mail all to check the same email
account at Yahoo. One uses the plus servers and the other two do not. The
problem is usually on the first of the three accounts encountered when I
click Send/Receive mail. I then click cancel and the other two work fine.
Sometimes the first works fine and the 2nd or 3rd one messes up. As an odd
coincidence, Since I just set up this newsgroup account and subscribed to
this group, I can select Synchronize All and all work fine, but if I try the
Send/Receive button I still get the error.

I will try your suggestion and delete all three accounts, restart Windows
Mail and then recreate the accounts. I'll report back the results. I do
not use Norton so that is not the problem.

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  #8  
Old 25-12-2008
 
Posts: n/a
Was Norton or MacAfee antivirus ever installed on that computer?
Most new computers come with a trial version of one of those two.

I don't quite understand why you need three different accounts in
Windows Mail to check one email account at Yahoo.

msnews.microsoft.com and news.microsoft.com are aliases for the
same server.

Unless all three of your Yahoo accounts have the Mail Plus service,
downloading via POP will not be reliable.

Downloading with the Plus service is no more reliable than without it. I
have the Plus service for the other benefits.

Yes, but what I'm getting at is that free (non Plus) Yahoo accounts
are not supposed to have POP access. Does your Mail Plus service
entitle you to apply it to more than one Yahoo email address?

No. A second address and all aliases get delivered to the same "inbox". My
plus account can be accessed either via the plus.pop server or the plain pop
server. I have one account in OE setup to poll via the plus server and two
others set to poll the plain pop server. Between the three I almost always
get my mail.

I understand your setup now, but I've run out of ideas as to what else
can be done to make your Yahoo mail more reliable. Maybe it's just
the nature of the beast. :-)

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  #9  
Old 25-12-2008
 
Posts: n/a
Re: Windows Vista Mail asking for logon information now

Yes it was, but I used the Norton Removal tool to remove it. It appears
that tool has been updated as I did not see any non-plug and play drivers
that it used to leave behind unless they changed the names to just to be
ornery.

Yahoo email service suffers numerous problems at various times. Server
timeouts userid/password not recognized and other assorted errors. With
three accounts at least one works every time.

BTW I noticed that Microsoft now has two news servers, msnews.Microsoft.com
and news.Microsoft.com. It appears they are duplicates of each other. Are
any useful newsgroups (for an experienced amateur) unique to either one?

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  #10  
Old 08-02-2009
Samantha
 
Posts: n/a
I recently helped a friend with the same problem so I hope the following
information will help you…..

Open up your windows mail, click on tools and then accounts, highlight the
mail server you use (I.g pop.ntlworld.com) then click on properties and it
opens another window, click on servers and make sure all the details you have
for setting the account up are correct, then make sure the remember password
is ticked, “log on using secure password authentication” should be empty (not
ticked), then make sure “outgoing mail server” is ticked, then go into box
marked settings (on the same page) the box that says USE SAME SETTINGS AS MY
INCOMING MAIL SERVER should be ticked if not tick it, then click OK then
APPLY then OK again, close internet accounts window and you should be able to
use the windows mail without the hassle.

Good Luck and let me know if this works.

Nevermind, I found a solution that works for the moment anyways, hopefully
for good. If you open windows explorer & go to
C:\Users\user\AppData\Roaming\Microsoft\Protect
there is a folder there that has a bunch of numbers like S-1-5-393481413- &
so on, yours may have differant numbers but what you do is you delete that
folder then restart your computer, then restart windows mail & put in your
username & password, making sure you save it. A new folder should get created
to replace the one you deleted. Then it should work without putting in your
password everytime. Worked for me anyways.

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  #11  
Old 28-04-2009
Member
 
Join Date: Apr 2009
Posts: 1
Re: Windows Vista Mail asking for logon information now

At last - someone with an answer that works in a situation where, like me with Tiscali, you can have a primary E-mail/internet access account and multiple alternative (alias ?) names (eg for family members). You just have to set the Incoming Mail Server username & password on the alternate E-mail accounts to be the same as on your primary account.

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  #12  
Old 20-05-2009
unicat
 
Posts: n/a
RE: Windows Vista Mail asking for logon information now

Same thing started today for me. I never had to logon before. Now all of a
sudden everytime I open up windows mail a box comes up saying
Windows Security:
logon to mail.lakefield.net
Please verify that both the username and password are correct for your mail
server.

I put in my username & password & make sure "Remember my credentials" is
marked. Plus in my account I have my password saved for both incoming &
outgoing mail. But for some reason it is not saving it all of a sudden. It is
getting frustrating to have to keep logging on everytime.
I have tried all I can think of. Can anyone shed some light on this problem?

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  #13  
Old 18-06-2009
Joyce
 
Posts: n/a
Re: Windows Vista Mail asking for logon information now

Dear Mr. VanderMolen: I have done all of the various suggestions including
recreating an email account, checking and unchecking boxes for
authentication. Also, I deleted any traces of McAfee and Norton and
installed the security program you recommended (avast). Any other ideas?
Thanks.

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  #14  
Old 18-06-2009
Gary VanderMolen
 
Posts: n/a
Please, call me Gary. We're pretty informal here. :-)
Joyce, I looked around but did not see a detailed problem statement from
you. This thread was started by someone else ("CoCojax"), so I can't be
sure you are experiencing the exact same symptoms unless you tell me so.

Assuming the problem is that Windows Mail repeatedly asks for you to
enter the username and password, it sounds like you've done pretty much
everything I would have suggested. To reiterate:
1. Use the special removal utilities for McAfee and Norton antivirus.
2. Install Avast (or AVG) antivirus using the custom method which doesn't
install the mail checking module.
3. Deleted that mail account, restart Windows Mail, recreate the account.

If no improvement, about the only thing left to do is to upgrade to Windows
Live Mail: http://download.live.com/wlmail

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  #15  
Old 19-06-2009
Gary VanderMolen
 
Posts: n/a
Re: Windows Vista Mail asking for logon information now

It is usually quite evident from the symptoms whether the problem is
local (your computer), or at your mail provider's server.

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