Duplicate Emails Comcast Smartzone- Cannot use 2 accounts

For a month, duplicate emails, cannot use 2nd account, on phone w/Dell On
Call Connect, x3, and Comcast Techs, all different answers, costing $$ each
time I use Dell on call, they are good, tho, Comcast is upgrading to
Smartzone, awful web based email, each tech saying, wait, resolve later,
today I have over 1,000 messages. Frustrated, nobody seems to have the
answer to both issues.

Thank you

"CB" <CB@discussions.microsoft.com> wrote in message
news:99F13AFA-4CDA-44A0-95AB-3CADF21E6948@microsoft.com...
> For a month, duplicate emails, cannot use 2nd account, on phone w/Dell On
> Call Connect, x3, and Comcast Techs, all different answers, costing $$
> each
> time I use Dell on call, they are good, tho, Comcast is upgrading to
> Smartzone, awful web based email, each tech saying, wait, resolve later,
> today I have over 1,000 messages. Frustrated, nobody seems to have the
> answer to both issues.
>
> Thank you

Well I have to say, "you sure got that lot off your chest" :-)

Now please explain the problems, and include any error messages (un-edited)
that WM gives.

Crystal Ball mode kicks in:

Duplicate emails is normally caused by having the same account set up twice
at tools>accounts.
Remove one of them.

Check out the following:

Comcast no longer uses port 25, they now use port 587.
Tools>accounts>your account>properties>advanced tab.

See the link for all the account settings:
http://www.comcast.com/Customers/FAQ...s.ashx?Id=2288

Please get back with some detail, if my Crystal Ball is clouded? :-))


--
Regards Steve.
MS-MVP. MAIL. [DTS] UK.
http://www.getsafeonline.org/

I have two email accounts through Comcast. For the past week or so, Windows
Mail is showing me duplicate emails on one account, and no emails from the
other account. I haven't changed any settings recently. I tried changing
the port from 25 to 587, but that did not help. Can you suggest anything
else?



"mac" wrote:

>
> "CB" <CB@discussions.microsoft.com> wrote in message
> news:99F13AFA-4CDA-44A0-95AB-3CADF21E6948@microsoft.com...
> > For a month, duplicate emails, cannot use 2nd account, on phone w/Dell On
> > Call Connect, x3, and Comcast Techs, all different answers, costing $$
> > each
> > time I use Dell on call, they are good, tho, Comcast is upgrading to
> > Smartzone, awful web based email, each tech saying, wait, resolve later,
> > today I have over 1,000 messages. Frustrated, nobody seems to have the
> > answer to both issues.
> >
> > Thank you
>
> Well I have to say, "you sure got that lot off your chest" :-)
>
> Now please explain the problems, and include any error messages (un-edited)
> that WM gives.
>
> Crystal Ball mode kicks in:
>
> Duplicate emails is normally caused by having the same account set up twice
> at tools>accounts.
> Remove one of them.
>
> Check out the following:
>
> Comcast no longer uses port 25, they now use port 587.
> Tools>accounts>your account>properties>advanced tab.
>
> See the link for all the account settings:
> http://www.comcast.com/Customers/FAQ...s.ashx?Id=2288
>
> Please get back with some detail, if my Crystal Ball is clouded? :-))
>
>
> --
> Regards Steve.
> MS-MVP. MAIL. [DTS] UK.
> http://www.getsafeonline.org/
>
>
>

Go to Tools, Accounts, select the bad account, Properties, Server.
Make sure the username is actually the correct one for that second
account, and not a duplicate of the first account.
Then go to the General tab of that bad account and verify that
"Include this account..." is checked.

Click on the little triangle next to the Send/Recv button.
From the dropdown list select the account that is not receiving email.
Any error message? Does it go through the motions of contacting the server?

--
Gary VanderMolen, MS-MVP (Mail)


"JA" <JA@discussions.microsoft.com> wrote in message news:3EA93F54-1151-422D-9EAB-C830BD11257B@microsoft.com...
>I have two email accounts through Comcast. For the past week or so, Windows
> Mail is showing me duplicate emails on one account, and no emails from the
> other account. I haven't changed any settings recently. I tried changing
> the port from 25 to 587, but that did not help. Can you suggest anything
> else?

Gary,

You're a lifesaver! The username on the second account was incorrect.
Thanks so much!

JA

"Gary VanderMolen" wrote:

> Go to Tools, Accounts, select the bad account, Properties, Server.
> Make sure the username is actually the correct one for that second
> account, and not a duplicate of the first account.
> Then go to the General tab of that bad account and verify that
> "Include this account..." is checked.
>
> Click on the little triangle next to the Send/Recv button.
> From the dropdown list select the account that is not receiving email.
> Any error message? Does it go through the motions of contacting the server?
>
> --
> Gary VanderMolen, MS-MVP (Mail)
>
>
> "JA" <JA@discussions.microsoft.com> wrote in message news:3EA93F54-1151-422D-9EAB-C830BD11257B@microsoft.com...
> >I have two email accounts through Comcast. For the past week or so, Windows
> > Mail is showing me duplicate emails on one account, and no emails from the
> > other account. I haven't changed any settings recently. I tried changing
> > the port from 25 to 587, but that did not help. Can you suggest anything
> > else?
>
>
>

You're very welcome. Thanks for reporting back.

--
Gary VanderMolen, MS-MVP (Mail)


"JA" <JA@discussions.microsoft.com> wrote in message news:E9AEC78F-1225-48A2-898F-71B01A870853@microsoft.com...
> Gary,
>
> You're a lifesaver! The username on the second account was incorrect.
> Thanks so much!
>
> JA
>
> "Gary VanderMolen" wrote:
>
>> Go to Tools, Accounts, select the bad account, Properties, Server.
>> Make sure the username is actually the correct one for that second
>> account, and not a duplicate of the first account.
>> Then go to the General tab of that bad account and verify that
>> "Include this account..." is checked.
>>
>> Click on the little triangle next to the Send/Recv button.
>> From the dropdown list select the account that is not receiving email.
>> Any error message? Does it go through the motions of contacting the server?
>>
>> --
>> Gary VanderMolen, MS-MVP (Mail)
>>
>>
>> "JA" <JA@discussions.microsoft.com> wrote in message news:3EA93F54-1151-422D-9EAB-C830BD11257B@microsoft.com...
>> >I have two email accounts through Comcast. For the past week or so, Windows
>> > Mail is showing me duplicate emails on one account, and no emails from the
>> > other account. I haven't changed any settings recently. I tried changing
>> > the port from 25 to 587, but that did not help. Can you suggest anything
>> > else?
>>
>>
>>

On Oct 17, 6:01*am, CB <C...@discussions.microsoft.com> wrote:
> For a month, duplicate emails, cannot use 2nd account, on phone w/Dell On
> Call Connect, x3, andComcastTechs, all different answers, costing $$ each
> time I use Dell on call, they are good, tho,Comcastis upgrading toSmartzone, awful web based email, each tech saying, wait, resolve later,
> today I have over 1,000 messages. *Frustrated, nobody seems to have the
> answer to both issues.
>
> Thank you

I just got Smartzone. What a mess. I can receive emails, but I can't
reply, forward, open a new email, or access my address book.
Suggestions?