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Thread: KB948109 Fails to install

  1. #1
    Plazz Guest

    KB948109 Fails to install

    Tried both manual and windows update both fail with the following 0x80070643
    error.
    Looked through summary log under sql directory shows the following
    MSP Error: 29512 SQL Server Setup was unable add user NT AUTHORITY\SYSTEM to
    local group XXXX\SQLServer2005MSSQLUser$XXXXX$BKUPEXEC.
    Exit Code Returned: 29512
    The only instance being used is that of Backup Exec.

    Any help is much apprecieated.

  2. #2
    PA Bear [MS MVP] Guest

    Re: KB948109 Fails to install


    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/de...spx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB123456).

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-Windows (IE, OE, Security, Shell/User)
    AumHa VSOP & Admin; DTS-L.net

    Plazz wrote:
    > Tried both manual and windows update both fail with the following
    > 0x80070643
    > error.
    > Looked through summary log under sql directory shows the following
    > MSP Error: 29512 SQL Server Setup was unable add user NT AUTHORITY\SYSTEM
    > to
    > local group XXXX\SQLServer2005MSSQLUser$XXXXX$BKUPEXEC.
    > Exit Code Returned: 29512
    > The only instance being used is that of Backup Exec.
    >
    > Any help is much apprecieated.



  3. #3
    PA Bear [MS MVP] Guest

    Re: KB948109 Fails to install

    From MS Support:

    <QP>
    Error: 733F-- Services Failed to Start

    Description: This error occurs when the installation program can’t start the
    SQL Server services. This can happen for several reasons including: expired
    account password, invalid user account, user account does not have
    permission to start the service, or there is something else wrong with the
    service.

    Resolution: To help you determine which service is failing to start, view
    the summary.txt file that is created at...

    %programfiles%\Microsoft SQL Server\90\Setup Bootstrap\Log\Hotfix

    Once you determine which service is failing, do the following:

    1. Click Start, point to Settings, and then click Control Panel.

    2. Double-click Administrative Tools, and then double-click Services.

    3. Locate the SQL Server service causing the problem and try to manually
    start the service.

    4. If the service still does not start, try resetting the password or the
    user account. After doing this, restart the service manually

    More information, see: http://support.microsoft.com/kb/282254

    If you need additional help, please post your summary.txt file located at

    %programfiles%\Microsoft SQL Server\90\Setup Bootstrap\Log\Hotfix

    to the SQL Server Setup MSDN forum at
    http://forums.microsoft.com/MSDN/Sho...ID=95&SiteID=1
    </QP>
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/

    Plazz wrote:
    > Tried both manual and windows update both fail with the following
    > 0x80070643
    > error.
    > Looked through summary log under sql directory shows the following
    > MSP Error: 29512 SQL Server Setup was unable add user NT AUTHORITY\SYSTEM
    > to
    > local group XXXX\SQLServer2005MSSQLUser$XXXXX$BKUPEXEC.
    > Exit Code Returned: 29512
    > The only instance being used is that of Backup Exec.
    >
    > Any help is much apprecieated.



  4. #4
    Oldmelon Guest

    Re: KB948109 Fails to install



    Hm, but still we cant install the update.

    The service IS running, it is the update stopping the running service...

  5. #5
    WaltN Guest

    RE: KB948109 Fails to install

    My attempt to install this via Windows Update (Vista Ultimate) fails
    repeatedly with error code 66E. I don't find this error code documented
    anywhere. I tried to run the standalone KB948109 download (x86) and it
    failed also, reporting error code 1646. Here's a snippet from the SQL Server
    log file:

    MSI (s) (8C:04) [13:54:24:275]: Disallowing uninstallation of patch
    {FF6CCC50-9E71-4269-8A55-E8577D56B081} because the patch is marked as not
    uninstallable
    MSI (s) (8C:04) [13:54:24:275]: Product: Microsoft SQL Server 2005 Express
    Edition - Update 'Hotfix 3024 for SQL Server Database Services 2005 ENU
    (KB000000)' could not be removed. Error code 1646. Additional information is
    available in the log file C:\Program Files\Microsoft SQL Server\90\Setup
    Bootstrap\LOG\Hotfix\SQL9_Hotfix_KB948109_sqlrun_sql.msp.log.

    Note the statement regarding "patch is marked as not uninstallable."
    --
    Walt




  6. #6
    Robert Aldwinckle Guest

    Re: KB948109 Fails to install

    "WaltN" <WaltN@discussions.microsoft.com> wrote in message
    news:0831A8F6-DBC0-4F71-B048-2BEE0D9F1629@microsoft.com...
    > My attempt to install this via Windows Update (Vista Ultimate) fails
    > repeatedly with error code 66E. I don't find this error code documented
    > anywhere. I tried to run the standalone KB948109 download (x86) and it
    > failed also, reporting error code 1646.



    Hint:

    <cmd)output OS="XPsp2">
    E:\>set /a c = 0x66E
    1646
    E:\>net helpmsg %c%
    1646 is not a valid Windows network message number.
    </cmd_output>

    (Sometimes converting the hex to decimal and using helpmsg
    gives an explanation for the code. Try it anyway on your system
    in case installing SQL defines that code that way too.)


    So, it is documented:

    http://msdn.microsoft.com/en-us/libr...85(VS.85).aspx
    (Live Search for
    1646 0x66E site:microsoft.com
    )

    <quote>
    ERROR_PATCH_REMOVAL_UNSUPPORTED
    1646
    0x66E
    Uninstallation of the update package is not supported.
    </quote>

    and that corresponds with information that you found:


    > Here's a snippet from the SQL Server
    > log file:
    >
    > MSI (s) (8C:04) [13:54:24:275]: Disallowing uninstallation of patch
    > {FF6CCC50-9E71-4269-8A55-E8577D56B081} because the patch is marked as not
    > uninstallable
    > MSI (s) (8C:04) [13:54:24:275]: Product: Microsoft SQL Server 2005 Express
    > Edition - Update 'Hotfix 3024 for SQL Server Database Services 2005 ENU
    > (KB000000)' could not be removed. Error code 1646. Additional information is
    > available in the log file C:\Program Files\Microsoft SQL Server\90\Setup
    > Bootstrap\LOG\Hotfix\SQL9_Hotfix_KB948109_sqlrun_sql.msp.log.
    >
    > Note the statement regarding "patch is marked as not uninstallable."
    > --
    > Walt



    Did you look at the log file the message pointed out to you?
    Or search for any other diagnostic files the update may
    have provided?


    In any case WU is not the best newsgroup for diagnosing this.
    Cross-posting to a SQL Server NG. Note that that newsgroup
    is also hosted as a TechNet and MSDN forum.

    http://forums.microsoft.com/TechNet/...D=95&SiteID=17


    HTH

    Robert Aldwinckle
    ---




  7. #7
    WaltN Guest

    Re: KB948109 Fails to install

    Thanks Robert. That's good advice.
    --
    Walt




  8. #8
    Grumpy Developer Guest

    RE: KB948109 Fails to install

    I had this problem too.

    I had the services' startup type listed below set to "Disabled". Changed to
    "Manual" and was able to successfully install the update.

    SQL Server Active Directory Helper
    SQL Server Browser
    SQL Server VSS Writer


    "Plazz" wrote:

    > Tried both manual and windows update both fail with the following 0x80070643
    > error.
    > Looked through summary log under sql directory shows the following
    > MSP Error: 29512 SQL Server Setup was unable add user NT AUTHORITY\SYSTEM to
    > local group XXXX\SQLServer2005MSSQLUser$XXXXX$BKUPEXEC.
    > Exit Code Returned: 29512
    > The only instance being used is that of Backup Exec.
    >
    > Any help is much apprecieated.


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