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KB948109 Fails to install

Windows Update


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  #1  
Old 09-07-2008
Plazz
 
Posts: n/a
KB948109 Fails to install

Tried both manual and windows update both fail with the following 0x80070643
error.
Looked through summary log under sql directory shows the following
MSP Error: 29512 SQL Server Setup was unable add user NT AUTHORITY\SYSTEM to
local group XXXX\SQLServer2005MSSQLUser$XXXXX$BKUPEXEC.
Exit Code Returned: 29512
The only instance being used is that of Backup Exec.

Any help is much apprecieated.

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  #2  
Old 10-07-2008
PA Bear [MS MVP]
 
Posts: n/a
Re: KB948109 Fails to install


Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

Plazz wrote:
> Tried both manual and windows update both fail with the following
> 0x80070643
> error.
> Looked through summary log under sql directory shows the following
> MSP Error: 29512 SQL Server Setup was unable add user NT AUTHORITY\SYSTEM
> to
> local group XXXX\SQLServer2005MSSQLUser$XXXXX$BKUPEXEC.
> Exit Code Returned: 29512
> The only instance being used is that of Backup Exec.
>
> Any help is much apprecieated.


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  #3  
Old 11-07-2008
PA Bear [MS MVP]
 
Posts: n/a
Re: KB948109 Fails to install

From MS Support:

<QP>
Error: 733F-- Services Failed to Start

Description: This error occurs when the installation program canít start the
SQL Server services. This can happen for several reasons including: expired
account password, invalid user account, user account does not have
permission to start the service, or there is something else wrong with the
service.

Resolution: To help you determine which service is failing to start, view
the summary.txt file that is created at...

%programfiles%\Microsoft SQL Server\90\Setup Bootstrap\Log\Hotfix

Once you determine which service is failing, do the following:

1. Click Start, point to Settings, and then click Control Panel.

2. Double-click Administrative Tools, and then double-click Services.

3. Locate the SQL Server service causing the problem and try to manually
start the service.

4. If the service still does not start, try resetting the password or the
user account. After doing this, restart the service manually

More information, see: http://support.microsoft.com/kb/282254

If you need additional help, please post your summary.txt file located at

%programfiles%\Microsoft SQL Server\90\Setup Bootstrap\Log\Hotfix

to the SQL Server Setup MSDN forum at
http://forums.microsoft.com/MSDN/Sho...ID=95&SiteID=1
</QP>
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Plazz wrote:
> Tried both manual and windows update both fail with the following
> 0x80070643
> error.
> Looked through summary log under sql directory shows the following
> MSP Error: 29512 SQL Server Setup was unable add user NT AUTHORITY\SYSTEM
> to
> local group XXXX\SQLServer2005MSSQLUser$XXXXX$BKUPEXEC.
> Exit Code Returned: 29512
> The only instance being used is that of Backup Exec.
>
> Any help is much apprecieated.


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  #4  
Old 11-07-2008
Oldmelon
 
Posts: n/a
Re: KB948109 Fails to install



Hm, but still we cant install the update.

The service IS running, it is the update stopping the running service...
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  #5  
Old 11-07-2008
WaltN
 
Posts: n/a
RE: KB948109 Fails to install

My attempt to install this via Windows Update (Vista Ultimate) fails
repeatedly with error code 66E. I don't find this error code documented
anywhere. I tried to run the standalone KB948109 download (x86) and it
failed also, reporting error code 1646. Here's a snippet from the SQL Server
log file:

MSI (s) (8C:04) [13:54:24:275]: Disallowing uninstallation of patch
{FF6CCC50-9E71-4269-8A55-E8577D56B081} because the patch is marked as not
uninstallable
MSI (s) (8C:04) [13:54:24:275]: Product: Microsoft SQL Server 2005 Express
Edition - Update 'Hotfix 3024 for SQL Server Database Services 2005 ENU
(KB000000)' could not be removed. Error code 1646. Additional information is
available in the log file C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Hotfix\SQL9_Hotfix_KB948109_sqlrun_sql.msp.log.

Note the statement regarding "patch is marked as not uninstallable."
--
Walt



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  #6  
Old 12-07-2008
Robert Aldwinckle
 
Posts: n/a
Re: KB948109 Fails to install

"WaltN" <WaltN@discussions.microsoft.com> wrote in message
news:0831A8F6-DBC0-4F71-B048-2BEE0D9F1629@microsoft.com...
> My attempt to install this via Windows Update (Vista Ultimate) fails
> repeatedly with error code 66E. I don't find this error code documented
> anywhere. I tried to run the standalone KB948109 download (x86) and it
> failed also, reporting error code 1646.



Hint:

<cmd)output OS="XPsp2">
E:\>set /a c = 0x66E
1646
E:\>net helpmsg %c%
1646 is not a valid Windows network message number.
</cmd_output>

(Sometimes converting the hex to decimal and using helpmsg
gives an explanation for the code. Try it anyway on your system
in case installing SQL defines that code that way too.)


So, it is documented:

http://msdn.microsoft.com/en-us/libr...85(VS.85).aspx
(Live Search for
1646 0x66E site:microsoft.com
)

<quote>
ERROR_PATCH_REMOVAL_UNSUPPORTED
1646
0x66E
Uninstallation of the update package is not supported.
</quote>

and that corresponds with information that you found:


> Here's a snippet from the SQL Server
> log file:
>
> MSI (s) (8C:04) [13:54:24:275]: Disallowing uninstallation of patch
> {FF6CCC50-9E71-4269-8A55-E8577D56B081} because the patch is marked as not
> uninstallable
> MSI (s) (8C:04) [13:54:24:275]: Product: Microsoft SQL Server 2005 Express
> Edition - Update 'Hotfix 3024 for SQL Server Database Services 2005 ENU
> (KB000000)' could not be removed. Error code 1646. Additional information is
> available in the log file C:\Program Files\Microsoft SQL Server\90\Setup
> Bootstrap\LOG\Hotfix\SQL9_Hotfix_KB948109_sqlrun_sql.msp.log.
>
> Note the statement regarding "patch is marked as not uninstallable."
> --
> Walt



Did you look at the log file the message pointed out to you?
Or search for any other diagnostic files the update may
have provided?


In any case WU is not the best newsgroup for diagnosing this.
Cross-posting to a SQL Server NG. Note that that newsgroup
is also hosted as a TechNet and MSDN forum.

http://forums.microsoft.com/TechNet/...D=95&SiteID=17


HTH

Robert Aldwinckle
---



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  #7  
Old 12-07-2008
WaltN
 
Posts: n/a
Re: KB948109 Fails to install

Thanks Robert. That's good advice.
--
Walt



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  #8  
Old 12-07-2008
Grumpy Developer
 
Posts: n/a
RE: KB948109 Fails to install

I had this problem too.

I had the services' startup type listed below set to "Disabled". Changed to
"Manual" and was able to successfully install the update.

SQL Server Active Directory Helper
SQL Server Browser
SQL Server VSS Writer


"Plazz" wrote:

> Tried both manual and windows update both fail with the following 0x80070643
> error.
> Looked through summary log under sql directory shows the following
> MSP Error: 29512 SQL Server Setup was unable add user NT AUTHORITY\SYSTEM to
> local group XXXX\SQLServer2005MSSQLUser$XXXXX$BKUPEXEC.
> Exit Code Returned: 29512
> The only instance being used is that of Backup Exec.
>
> Any help is much apprecieated.

Reply With Quote
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