Windows Security Update KB951748

After the update has been installed and my PC is restarted I can not open
Internet Exlporer. If I then uninstall the update it works fine. What is the
problem?

Spacey wrote:

> After the update has been installed and my PC is restarted I can not open
> Internet Exlporer. If I then uninstall the update it works fine. What is
> the problem?

Zone Alarm Firewall installed?
A workaround for Zone Alarm has been posted here:
http://forum.zonelabs.org/zonelabs/b...ssage.id=52727

--
Vincenzo Di Russo
Microsoft® MVP - Most Valuable Professional since 2003
Windows Internet Explorer, Windows Desktop Experience & Security
My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
My Blog: http://blogs.dotnethell.it/vincent/

The same thing happened to me yesterday. I had connectivity but could not
browse using either I.E. or Firefox. I was on the phone with Microsoft (in
India of course) for over an hour, at which time he decided he was going to
"hand me over to his superior who would help me." That is a euphemism for,
"I'm putting you on hold until you get enough brains to figure out I can't
help you." During that one hour; however, he did have me do any number of
things to my computer, NONE of which helped.

After we got off the phone, I removed the update and everything started
working again.

I have disable automatic updates and now I would like to know how do we know
when to trust Microsoft about these updates? Obviously, this last one was a
big problem. I don't see it addressed anywhere.

"Spacey" wrote:

> After the update has been installed and my PC is restarted I can not open
> Internet Exlporer. If I then uninstall the update it works fine. What is the
> problem?

Hi Spacy -

If you are using ZoneAlarm, you can also check several other threads here
about the problem. Here's one -

http://www.microsoft.com/communities...b-19e816f3b760

Best wishes.
=============

"Spacey" wrote:

> After the update has been installed and my PC is restarted I can not open
> Internet Exlporer. If I then uninstall the update it works fine. What is the
> problem?

That sounds like all the stuff the Microsoft person had me do yesterday.
None of it worked. The only thing that worked was removing the upgrade.
Also, since I've been running Zone Alarm for years, as well as having
automatic updates install mostly troublefree for several years, I'm wondering
why this particular update would suddenly cause problems with Zone Alarm and
why Microsoft can't release an update that doesn't conflict with the world's
most popular firewall.

"Roger Overunder" wrote:

> Hi Spacy -
>
> If you are using ZoneAlarm, you can also check several other threads here
> about the problem. Here's one -
>
> http://www.microsoft.com/communities...b-19e816f3b760
>
> Best wishes.
> =============
>
> "Spacey" wrote:
>
> > After the update has been installed and my PC is restarted I can not open
> > Internet Exlporer. If I then uninstall the update it works fine. What is the
> > problem?

"SeattleCheryl" wrote:

"I was on the phone with Microsoft (in
India of course)"

Of course, on the plus side you got to hear Tamil as a native tongue,
Cheryl. :)

"I have disable automatic updates and now I would like to know how do we know
when to trust Microsoft about these updates? Obviously, this last one was a
big problem. I don't see it addressed anywhere."

That's a good question. I don't use auto-update for several reasons and only
update once a week using the Windows Update page. That way I can see (and
make note) what is being offered before I accept them for downloading. Doing
it once a week lessens the amount of bad updates, e.g. if the update is
problematic on "day 1", I'm more likely to get a fixed version/patch on day
5 or 6.

It's hit or miss - picture me whistling the old Kenny Rogers tune, "The
Gambler".

"SeattleCheryl" wrote:

"I'm wondering why this particular update would suddenly cause problems with
Zone Alarm and
why Microsoft can't release an update that doesn't conflict with the
world's most popular firewall."

Ya got me there, Cheryl - I mean, I could probably explain the problem, but
not why it wasn't worked out before the release of this update. Or at least
users given the caveat the update is not compatible with very common X,Y, Z
software - before downloading the update.

There are also reports by folks who don't use ZoneAlarm who have had major
issues with this update so I suspect the dust hasn't settled quite yet.

Thank you Roger. I don't know what to do besides just to leave auto. update
off for now. Guess I'll wait and see what Microsoft does, if anything.

"Roger Overunder" wrote:

> "SeattleCheryl" wrote:
>
> "I'm wondering why this particular update would suddenly cause problems with
> Zone Alarm and
> why Microsoft can't release an update that doesn't conflict with the
> world's most popular firewall."
>
> Ya got me there, Cheryl - I mean, I could probably explain the problem, but
> not why it wasn't worked out before the release of this update. Or at least
> users given the caveat the update is not compatible with very common X,Y, Z
> software - before downloading the update.
>
> There are also reports by folks who don't use ZoneAlarm who have had major
> issues with this update so I suspect the dust hasn't settled quite yet.
>

You're most welcome. You might also want to check the ZoneAlarm forum, here's
their take on what to do in the meanwhile. (This is not the "work-around
post" link.)

http://forum.zonelabs.org/zonelabs/b...ssage.id=52863



"SeattleCheryl" wrote:

> Thank you Roger. I don't know what to do besides just to leave auto. update
> off for now. Guess I'll wait and see what Microsoft does, if anything.
>
> "Roger Overunder" wrote:
>
> > "SeattleCheryl" wrote:
> >
> > "I'm wondering why this particular update would suddenly cause problems with
> > Zone Alarm and
> > why Microsoft can't release an update that doesn't conflict with the
> > world's most popular firewall."
> >
> > Ya got me there, Cheryl - I mean, I could probably explain the problem, but
> > not why it wasn't worked out before the release of this update. Or at least
> > users given the caveat the update is not compatible with very common X,Y, Z
> > software - before downloading the update.
> >
> > There are also reports by folks who don't use ZoneAlarm who have had major
> > issues with this update so I suspect the dust hasn't settled quite yet.
> >

Thanks for the tip.

Funny thing is, after the initial failure, I "shutdown" ZoneAlarm and still
could not get IE, Firefox, or Outlook to connect to the internet. Only
unistalling the updates restored functionality.






"Vincenzo Di Russo [MVP]" <enzodirusso@xoom.it> wrote in message
news:OM9WZ8c4IHA.784@TK2MSFTNGP04.phx.gbl...
> Spacey wrote:
>
>> After the update has been installed and my PC is restarted I can not open
>> Internet Exlporer. If I then uninstall the update it works fine. What is
>> the problem?
>
> Zone Alarm Firewall installed?
> A workaround for Zone Alarm has been posted here:
> http://forum.zonelabs.org/zonelabs/b...ssage.id=52727
>
> --
> Vincenzo Di Russo
> Microsoft® MVP - Most Valuable Professional since 2003
> Windows Internet Explorer, Windows Desktop Experience & Security
> My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
> My Blog: http://blogs.dotnethell.it/vincent/
>
>

CrystalBall© sez...

See related conversations in this forum:
http://forum.zonelabs.org/zonelabs/board?board.id=cfg

Keep an eye on this thread:
http://forum.zonelabs.org/zonelabs/b...ssage.id=52785

Although the fix here should work:
http://forum.zonelabs.org/zonelabs/b...ssage.id=52727

I strongly disagree with this advice:
http://download.zonealarm.com/bin/fr...cessIssue.html

Perhaps a better firewall is what's needed?
http://www.matousec.com/projects/fir...ge/results.php

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Spacey wrote:
> After the update has been installed and my PC is restarted I can not open
> Internet Exlporer. If I then uninstall the update it works fine. What is
> the
> problem?

Hi,

I worked around the issue by first looking at my ZoneAlarm Firewall logs,
noting all blocked outgoing connections under destination and taking note of
the ports at the and of the ip address (those are the numbers at the after
the colon 65.54.191.188:xxx) Most critical for web surfing is port 80. There
are many others that will impact other functions on the web, be it your email
service, secured internet sites etc. So anything that does not work as it
should is likely being blocked.

Once you know them, go to the firewall tab, Internet Zone Security, click
the custom radio button, next scroll down to Allow outgoing TCP ports, check
it off and add the port numbers that you find in the logs seperated by a
comma. Apply the changes and you should no longer have any problems.

While setting the the trusted zone to medium security, unintalling Zone
Alarm or other suggestions go, IMHO, they leave you too vunerable and I feel
are risky options.

Hope this helps!


"Spacey" wrote:

> After the update has been installed and my PC is restarted I can not open
> Internet Exlporer. If I then uninstall the update it works fine. What is the
> problem?

SeattleCheryl wrote:

> That sounds like all the stuff the Microsoft person had me do yesterday.
> None of it worked. The only thing that worked was removing the upgrade.
> Also, since I've been running Zone Alarm for years, as well as having
> automatic updates install mostly troublefree for several years, I'm wondering
> why this particular update would suddenly cause problems with Zone Alarm and
> why Microsoft can't release an update that doesn't conflict with the world's
> most popular firewall.

I'm wondering why ZoneAlarm don't test their product for compatibility with
upcoming updates. (Also why anybody still uses it...)

Harry.