Results 1 to 6 of 6

Thread: Automatic updates not working/cannot restore hidden updates

  1. #1
    johno Guest

    Automatic updates not working/cannot restore hidden updates

    All this months updates(june) refuse to download In trying to manually
    fetcthem out in microsoft Help " Restore hidden updates "
    is greyed out Im using Windows xp 2 there where 10 updates this month
    can anybody help
    --
    oxo

  2. #2
    PA Bear [MS MVP] Guest

    Re: Automatic updates not working/cannot restore hidden updates

    Tip: Temporarily disable real-time protection by your anti-virus and/or
    anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
    AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
    attempting to install the update(s). If you disable the third-party
    firewall, make certain that you enable the Windows Firewall!

    =====================

    How to troubleshoot Windows Update, Microsoft Update, and Windows Server
    Update Services installation issues:
    http://support.microsoft.com/kb/906602

    1. See the "Need more help? Tell us what problem you are having" section of
    http://support.microsoft.com/ph/6527

    2. You cannot install some updates or programs
    http://support.microsoft.com/kb/822798

    3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
    associated with the download/install.

    How to read the WindowsUpdate.log file
    http://support.microsoft.com/kb/902093

    3b. Compare errors to those listed here:
    http://www.bleepingcomputer.com/blog...showentry=1122
    and/or go to http://windowsupdate.microsoft.com > click on Help and Support
    link in left pane > Solve problems on your own.

    ===========================

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/de...spx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/


    johno wrote:
    > All this months updates(june) refuse to download In trying to manually
    > fetcthem out in microsoft Help " Restore hidden updates "
    > is greyed out Im using Windows xp 2 there where 10 updates this month
    > can anybody help



  3. #3
    johno Guest

    Re: Automatic updates not working/cannot restore hidden updates

    Mr Bear. My last Post disappeared with error message. I went (as advised)
    to security centre and it told me it cannot run because its running somewhere
    else--I postphoned shutting down Firewall and Antivirus and hit the Microsoft
    update buttons all failed with error number 0x80072ee2-----then I go back to
    security centre its open this time except one of the "resources" in the left
    pane tells me I'm not connected to the Internet(Im on broadband and was
    connected)
    Sorry I'm being such a pain----Is it a bug
    Regards. Johno
    --
    oxo


    "PA Bear [MS MVP]" wrote:

    > Tip: Temporarily disable real-time protection by your anti-virus and/or
    > anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
    > AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
    > attempting to install the update(s). If you disable the third-party
    > firewall, make certain that you enable the Windows Firewall!
    >
    > =====================
    >
    > How to troubleshoot Windows Update, Microsoft Update, and Windows Server
    > Update Services installation issues:
    > http://support.microsoft.com/kb/906602
    >
    > 1. See the "Need more help? Tell us what problem you are having" section of
    > http://support.microsoft.com/ph/6527
    >
    > 2. You cannot install some updates or programs
    > http://support.microsoft.com/kb/822798
    >
    > 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
    > associated with the download/install.
    >
    > How to read the WindowsUpdate.log file
    > http://support.microsoft.com/kb/902093
    >
    > 3b. Compare errors to those listed here:
    > http://www.bleepingcomputer.com/blog...showentry=1122
    > and/or go to http://windowsupdate.microsoft.com > click on Help and Support
    > link in left pane > Solve problems on your own.
    >
    > ===========================
    >
    > Start a free Windows Update support incident request:
    > https://support.microsoft.com/oas/de...spx?gprid=6527
    >
    > Support for Windows Update:
    > http://support.microsoft.com/gp/wusupport
    > --
    > ~Robear Dyer (PA Bear)
    > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    > AumHa VSOP & Admin http://aumha.net
    > DTS-L http://dts-l.net/
    >
    >
    > johno wrote:
    > > All this months updates(june) refuse to download In trying to manually
    > > fetcthem out in microsoft Help " Restore hidden updates "
    > > is greyed out Im using Windows xp 2 there where 10 updates this month
    > > can anybody help

    >
    >


  4. #4
    PA Bear [MS MVP] Guest

    Re: Automatic updates not working/cannot restore hidden updates

    No problem, you're going fine. Now see this KB article:

    You may receive an "Error 0x80072EE2"... error message when you try to use
    the Windows Update Web site or the Microsoft Update Web site:
    http://support.microsoft.com/kb/836941

    Try the Guided Help, if possible.

    Don't neglect to see the MORE INFORMATION section at the very bottom, too.

    NB: I must tell you that we've been seeing a lot of posts describing the
    problems you're having. Most of the others I've helped turned out to have
    had a hijackware infection (i.e., Vundo, accompanied by ZLOB, an
    SDBot-variant, and all protected by a rootkit) that was causing the problem.
    If necessary, I can point you in the right direction to fix that, too.
    --
    ~PA Bear


    johno wrote:
    > Mr Bear. My last Post disappeared with error message. I went (as
    > advised)
    > to security centre and it told me it cannot run because its running
    > somewhere else--I postphoned shutting down Firewall and Antivirus and hit
    > the Microsoft update buttons all failed with error number
    > 0x80072ee2-----then I go back to security centre its open this time except
    > one of the "resources" in the left pane tells me I'm not connected to the
    > Internet(Im on broadband and was connected)
    > Sorry I'm being such a pain----Is it a bug
    > Regards. Johno
    >
    >> Tip: Temporarily disable real-time protection by your anti-virus and/or
    >> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea
    >> Timer,
    >> AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
    >> attempting to install the update(s). If you disable the third-party
    >> firewall, make certain that you enable the Windows Firewall!
    >>
    >> =====================
    >>
    >> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
    >> Update Services installation issues:
    >> http://support.microsoft.com/kb/906602
    >>
    >> 1. See the "Need more help? Tell us what problem you are having" section
    >> of
    >> http://support.microsoft.com/ph/6527
    >>
    >> 2. You cannot install some updates or programs
    >> http://support.microsoft.com/kb/822798
    >>
    >> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
    >> associated with the download/install.
    >>
    >> How to read the WindowsUpdate.log file
    >> http://support.microsoft.com/kb/902093
    >>
    >> 3b. Compare errors to those listed here:
    >> http://www.bleepingcomputer.com/blog...showentry=1122
    >> and/or go to http://windowsupdate.microsoft.com > click on Help and
    >> Support
    >> link in left pane > Solve problems on your own.
    >>
    >> ===========================
    >>
    >> Start a free Windows Update support incident request:
    >> https://support.microsoft.com/oas/de...spx?gprid=6527
    >>
    >> Support for Windows Update:
    >> http://support.microsoft.com/gp/wusupport
    >> --
    >> ~Robear Dyer (PA Bear)
    >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    >> AumHa VSOP & Admin http://aumha.net
    >> DTS-L http://dts-l.net/
    >>
    >>
    >> johno wrote:
    >>> All this months updates(june) refuse to download In trying to
    >>> manually
    >>> fetcthem out in microsoft Help " Restore hidden updates "
    >>> is greyed out Im using Windows xp 2 there where 10 updates this
    >>> month
    >>> can anybody help



  5. #5
    johno Guest

    Re: Automatic updates not working/cannot restore hidden updates

    Mr beard.Still unable to download Windows Updates-----Could it be the
    highjackware infection you mentioned.
    Regards. Johno
    --
    oxo


    "PA Bear [MS MVP]" wrote:

    > No problem, you're going fine. Now see this KB article:
    >
    > You may receive an "Error 0x80072EE2"... error message when you try to use
    > the Windows Update Web site or the Microsoft Update Web site:
    > http://support.microsoft.com/kb/836941
    >
    > Try the Guided Help, if possible.
    >
    > Don't neglect to see the MORE INFORMATION section at the very bottom, too.
    >
    > NB: I must tell you that we've been seeing a lot of posts describing the
    > problems you're having. Most of the others I've helped turned out to have
    > had a hijackware infection (i.e., Vundo, accompanied by ZLOB, an
    > SDBot-variant, and all protected by a rootkit) that was causing the problem.
    > If necessary, I can point you in the right direction to fix that, too.
    > --
    > ~PA Bear
    >
    >
    > johno wrote:
    > > Mr Bear. My last Post disappeared with error message. I went (as
    > > advised)
    > > to security centre and it told me it cannot run because its running
    > > somewhere else--I postphoned shutting down Firewall and Antivirus and hit
    > > the Microsoft update buttons all failed with error number
    > > 0x80072ee2-----then I go back to security centre its open this time except
    > > one of the "resources" in the left pane tells me I'm not connected to the
    > > Internet(Im on broadband and was connected)
    > > Sorry I'm being such a pain----Is it a bug
    > > Regards. Johno
    > >
    > >> Tip: Temporarily disable real-time protection by your anti-virus and/or
    > >> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea
    > >> Timer,
    > >> AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
    > >> attempting to install the update(s). If you disable the third-party
    > >> firewall, make certain that you enable the Windows Firewall!
    > >>
    > >> =====================
    > >>
    > >> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
    > >> Update Services installation issues:
    > >> http://support.microsoft.com/kb/906602
    > >>
    > >> 1. See the "Need more help? Tell us what problem you are having" section
    > >> of
    > >> http://support.microsoft.com/ph/6527
    > >>
    > >> 2. You cannot install some updates or programs
    > >> http://support.microsoft.com/kb/822798
    > >>
    > >> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
    > >> associated with the download/install.
    > >>
    > >> How to read the WindowsUpdate.log file
    > >> http://support.microsoft.com/kb/902093
    > >>
    > >> 3b. Compare errors to those listed here:
    > >> http://www.bleepingcomputer.com/blog...showentry=1122
    > >> and/or go to http://windowsupdate.microsoft.com > click on Help and
    > >> Support
    > >> link in left pane > Solve problems on your own.
    > >>
    > >> ===========================
    > >>
    > >> Start a free Windows Update support incident request:
    > >> https://support.microsoft.com/oas/de...spx?gprid=6527
    > >>
    > >> Support for Windows Update:
    > >> http://support.microsoft.com/gp/wusupport
    > >> --
    > >> ~Robear Dyer (PA Bear)
    > >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    > >> AumHa VSOP & Admin http://aumha.net
    > >> DTS-L http://dts-l.net/
    > >>
    > >>
    > >> johno wrote:
    > >>> All this months updates(june) refuse to download In trying to
    > >>> manually
    > >>> fetcthem out in microsoft Help " Restore hidden updates "
    > >>> is greyed out Im using Windows xp 2 there where 10 updates this
    > >>> month
    > >>> can anybody help

    >
    >


  6. #6
    PA Bear [MS MVP] Guest

    Re: Automatic updates not working/cannot restore hidden updates

    Could be!

    Unexplained computer behavior may be caused by deceptive software
    http://support.microsoft.com/kb/827315

    Run a /thorough/ check for hijackware, including posting your hijackthis log
    to an appropriate forum.

    Checking for/Help with Hijackware
    http://aumha.org/a/parasite.htm
    http://aumha.org/a/quickfix.htm
    http://aumha.net/viewtopic.php?t=5878
    http://wiki.castlecops.com/Malware_R...:_Introduction
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/data/prevention.htm
    http://inetexplorer.mvps.org/tshoot.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm
    http://defendingyourmachine2.blogspot.com/
    http://www.elephantboycomputers.com/...moving_Malware

    When all else fails, HijackThis v2.0.2
    (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
    It will help you to both identify and remove any hijackware/spyware with
    assistance from an expert. **Post your log to
    http://aumha.net/viewforum.php?f=30,
    http://forums.spybot.info/forumdisplay.php?f=22,
    http://castlecops.com/forum67.html, or other appropriate forums for review
    by an expert in such matters, not here.**

    If the procedures look too complex - and there is no shame in admitting this
    isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/



    johno wrote:
    > Mr beard.Still unable to download Windows Updates-----Could it be the
    > highjackware infection you mentioned.
    > Regards. Johno
    >
    >> No problem, you're going fine. Now see this KB article:
    >>
    >> You may receive an "Error 0x80072EE2"... error message when you try to
    >> use
    >> the Windows Update Web site or the Microsoft Update Web site:
    >> http://support.microsoft.com/kb/836941
    >>
    >> Try the Guided Help, if possible.
    >>
    >> Don't neglect to see the MORE INFORMATION section at the very bottom,
    >> too.
    >>
    >> NB: I must tell you that we've been seeing a lot of posts describing the
    >> problems you're having. Most of the others I've helped turned out to
    >> have
    >> had a hijackware infection (i.e., Vundo, accompanied by ZLOB, an
    >> SDBot-variant, and all protected by a rootkit) that was causing the
    >> problem. If necessary, I can point you in the right direction to fix
    >> that,
    >> too. --
    >> ~PA Bear
    >>
    >>
    >> johno wrote:
    >>> Mr Bear. My last Post disappeared with error message. I went (as
    >>> advised)
    >>> to security centre and it told me it cannot run because its running
    >>> somewhere else--I postphoned shutting down Firewall and Antivirus and
    >>> hit
    >>> the Microsoft update buttons all failed with error number
    >>> 0x80072ee2-----then I go back to security centre its open this time
    >>> except
    >>> one of the "resources" in the left pane tells me I'm not connected to
    >>> the
    >>> Internet(Im on broadband and was connected)
    >>> Sorry I'm being such a pain----Is it a bug
    >>> Regards. Johno
    >>>
    >>>> Tip: Temporarily disable real-time protection by your anti-virus and/or
    >>>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea
    >>>> Timer,
    >>>> AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
    >>>> attempting to install the update(s). If you disable the third-party
    >>>> firewall, make certain that you enable the Windows Firewall!
    >>>>
    >>>> =====================
    >>>>
    >>>> How to troubleshoot Windows Update, Microsoft Update, and Windows
    >>>> Server
    >>>> Update Services installation issues:
    >>>> http://support.microsoft.com/kb/906602
    >>>>
    >>>> 1. See the "Need more help? Tell us what problem you are having"
    >>>> section
    >>>> of
    >>>> http://support.microsoft.com/ph/6527
    >>>>
    >>>> 2. You cannot install some updates or programs
    >>>> http://support.microsoft.com/kb/822798
    >>>>
    >>>> 3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for
    >>>> errors
    >>>> associated with the download/install.
    >>>>
    >>>> How to read the WindowsUpdate.log file
    >>>> http://support.microsoft.com/kb/902093
    >>>>
    >>>> 3b. Compare errors to those listed here:
    >>>> http://www.bleepingcomputer.com/blog...showentry=1122
    >>>> and/or go to http://windowsupdate.microsoft.com > click on Help and
    >>>> Support
    >>>> link in left pane > Solve problems on your own.
    >>>>
    >>>> ===========================
    >>>>
    >>>> Start a free Windows Update support incident request:
    >>>> https://support.microsoft.com/oas/de...spx?gprid=6527
    >>>>
    >>>> Support for Windows Update:
    >>>> http://support.microsoft.com/gp/wusupport
    >>>> --
    >>>> ~Robear Dyer (PA Bear)
    >>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    >>>> AumHa VSOP & Admin http://aumha.net
    >>>> DTS-L http://dts-l.net/
    >>>>
    >>>>
    >>>> johno wrote:
    >>>>> All this months updates(june) refuse to download In trying to
    >>>>> manually
    >>>>> fetcthem out in microsoft Help " Restore hidden updates "
    >>>>> is greyed out Im using Windows xp 2 there where 10 updates this
    >>>>> month
    >>>>> can anybody help



Similar Threads

  1. Replies: 6
    Last Post: 06-07-2011, 09:22 PM
  2. Replies: 8
    Last Post: 28-06-2010, 04:53 AM
  3. cannot use automatic updates
    By JGA in forum Windows Update
    Replies: 4
    Last Post: 04-06-2010, 11:04 PM
  4. Disable automatic updates in WMP
    By Orlando in forum Windows Software
    Replies: 3
    Last Post: 21-04-2009, 11:03 AM
  5. Automatic Updates Not Installing?????????????
    By Hardik in forum Windows XP Support
    Replies: 3
    Last Post: 04-02-2008, 01:47 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •