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Windows XP Service Pack 3 Error Code: 0x80070005

Windows Update


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  #1  
Old 07-05-2008
K. Becker
 
Posts: n/a
Windows XP Service Pack 3 Error Code: 0x80070005

Trying to update this Windows XP SP2 box to SP3. Went to the update web site,
downloaded OK. During installation, had registry access errors (!) on
HKCR\RDSServer.DataFactor.2.8.1 and a couple of related keys. Changed
permissions, tried again. No pop-up errors about the registry this time, but
XP3 update failed again, error code 0x80070005.

Found the comments from people who had similar problems on XP2, with
especial regard to KB873148. Using the info in that KB article, checked
%windir%\svcpack.log and, yep, had DoRegistry falures in there..

So, turned on full debug as described in the article, reran the thing until
it died. Fired up my local text editor (xemacs, what the heck), and went
looking for the failed registry keys in %windir%\setupapi.log.

Only problem - no failed registry keys! Instead, have the following error
messages at the end of the log:

#-198 Command line processed: "C:\WINDOWS\system32\sysocmgr.exe" /y
/i:C:\WINDOWS\system32\sysoc.inf
#E077 Could not locate a non-empty section [iis_common_install] when
calculating disk space in "C:\WINDOWS\INF\iis.inf". Error 0xe0000102: The
required line was not found in the INF.
#E077 Could not locate a non-empty section [iis_inetmgr_install] when
calculating disk space in "C:\WINDOWS\INF\iis.inf". Error 0xe0000102: The
required line was not found in the INF.
#E077 Could not locate a non-empty section [iis_pwmgr_install] when
calculating disk space in "C:\WINDOWS\INF\iis.inf". Error 0xe0000102: The
required line was not found in the INF.
#E077 Could not locate a non-empty section [iis_www_install] when
calculating disk space in "C:\WINDOWS\INF\iis.inf". Error 0xe0000102: The
required line was not found in the INF.
#E077 Could not locate a non-empty section [iis_doc_install] when
calculating disk space in "C:\WINDOWS\INF\iis.inf". Error 0xe0000102: The
required line was not found in the INF.
#E077 Could not locate a non-empty section [iis_ftp_install] when
calculating disk space in "C:\WINDOWS\INF\iis.inf". Error 0xe0000102: The
required line was not found in the INF.

OK. I am now at a loss. The other suggestion in KB873148 was to use
secedit.exe and reset the permissions to something better. But this machine
is running XP2 Home, and that doesn't have the program.

What now? Or do I have to wipe this machine and start over? Help, somebody?

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  #2  
Old 07-05-2008
Ottmar Freudenberger
 
Posts: n/a
Re: Windows XP Service Pack 3 Error Code: 0x80070005

http://support.microsoft.com/kb/950717/ ->
http://support.microsoft.com/kb/949377/
doesn't help, both of them?

Do you have manipulated the sysoc.inf either manually or by using
e.g. nLite to remove some Windows components?
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  #3  
Old 07-05-2008
PA Bear [MS MVP]
 
Posts: n/a
Re: Windows XP Service Pack 3 Error Code: 0x80070005

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada.

?€? US:
http://support.microsoft.com/oas/def...3&gprid=522131

?€? CA:
http://support.microsoft.com/oas/def...3&gprid=522131

?€? UK:
http://support.microsoft.com/oas/def...3&gprid=522131

?€? AU:
http://support.microsoft.com/oas/def...3&gprid=522131

?€? Other: http://support.microsoft.com/oas/def...spx?gprid=1173 | select
Windows XP | select Windows XP Service Pack 3
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  #4  
Old 07-05-2008
K. Becker
 
Posts: n/a
Whoops - didn't spot either one of those in my chasing around through the KB
last night. I'll do the full download trick tonight, when I'm back at home

Nope, at least not wittingly. I haven't heard of nLite, although I have used
various registry cleaners on and off over the years. The machine's a 1 GHz
Pentium IV with 512 MB of ram (maxed out, now), originally came with Windows
ME, got upgraded, and kept up over the years. I think I reformatted and
reinstalled a couple of years ago, not since then. I did swap antivirus from
AVG to McAfee earlier this year, but had it disabled (at least, through
McAfee's menu) during the 4-5 attempts last night.

Try more tonight. The biggest pain is that it takes 30-40 minutes to get to
the failure point; started around 9:30 p.m. and finally quit trying around
1:30 a.m.. Usually I don't have too much of a problem with Windows machines,
or can at least figure out what's going on. This one's odd.
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  #5  
Old 08-05-2008
K. Becker
 
Posts: n/a
OK: Tried it with the full, 300 MB install. Died.
Tried it after removing McAfee security suite. Died.
Tried checking with the free online chat support: 40 minute wait time. Oof.
And it wasn't available last night, late, anyway.
Tried calling the phone line: It referred me back to the web site, no live
bodies. Oof.

Oh, well. Start going through this thing and that thing in the KB. Wish me
luck, guys.

Did you open a free support incident?
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  #6  
Old 08-05-2008
K. Becker
 
Posts: n/a
Re: Windows XP Service Pack 3 Error Code: 0x80070005

OK: Problem solved. Link: <http://support.microsoft.com/kb/950717/>, which,
after looking it over, takes one to
<http://support.microsoft.com/kb/949377/>, and this one gives you a nice,
tasty, chocolate chip cookie.

Basically, the problem is that permissions in the registry or elsewhere in
%windir% are messed up, or the user attempting to install the XP3 update
doesn't have.. well, quite the permissions that that user thinks they have.
Shades of Unix.

First solution: Try it with the big service pack file, 300 MB. Presumeably
this is because when this guy is run, it's run as administrator. In my case,
no luck.

Second solution: Turn off the antivirus. Apparently some antiviruses do
oddball things to the registry and other places to Keep The Baddies Out. I
went a little further and just uninstalled the thing. Once again, no luck.

Third solution: Download Ye Windows XP Pro permissions list software, paste
together a small .cmd file (.bat - style for old fogies like myself) with a
cut-and-paste from the KB article, and let 'er rip. The impression I get from
watching this program run is watching some guy in big, knee-high boots put
big footprints on the ground and all over the registry and all files in the
Windows directory. It took about 20 minutes to run; when it was done, XP SP3
installed just fine.

Gentlepeople: Thank you for your help.
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  #7  
Old 08-05-2008
PA Bear [MS MVP]
 
Posts: n/a
Re: Windows XP Service Pack 3 Error Code: 0x80070005

YW. In reverse order

Freudi cited both of those KBs in the first reply to this thread.

Did you also download/run the McAfee removal tool before attempting to
install SP3?

Had you run the McAfee removal tool before reinstalling theMcAfee security
suite?

Did you try disabling the McAfee firewall and enabling the Windows Firewall
before attempting to install SP3?

If you were using the Network Installation Package, did you try installing
SP3 in Safe Mode or Safe Mode with Networking?

I see. So you followed the directions in Method 3 KB949377.

How do you think the Registry and permissions got screwed up to begin with?
(If you're thinking "McAfee security suite," you're on the right track
IMHO.)
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  #8  
Old 10-03-2010
Deepak
 
Posts: n/a
Re: Windows XP Service Pack 3 Error Code: 0x80070005

I have a similar situation here. I don't see any iis_ line mentioned in
sysoc.inf file. And I remember my hpdv4 laptop servicing guy used the tool
'nlite' or 'nlyte' to get over with some blue screen error. My problem is,
after a new installtion of the OS - IIS is not listed nowhere to add/install
in my winxp pro sp3 now ?
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