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Thread: Can't Install KB953297, error code 0x643

  1. #1
    LD71 Guest

    Can't Install KB953297, error code 0x643

    I can download but not install KB953297, I recently downloaded McAffee
    VirusScan, think that has something to do with it. Any suggestions would be
    appreciated. I use XP. Thank you.

  2. #2
    Shenan Stanley Guest

    Re: Can't Install KB953297, error code 0x643

    Get rid of McAfee - go with something like Avira, Avast, AVG, NOD32, etc.

    Start button --> RUN
    (no "RUN"? Press the "Windows Key" + R on your keyboard)
    --> type in:
    winver
    --> Click OK.

    The picture at the top of the window that opens will give you the general
    (Operating System name and edition) while the line starting with the word
    "version" will give you the rest of the story.

    Post _both_ in response to this message verbatim. ;-)

    Download, install, run, update and perform a full scan (separately) with the
    following two applications (freeware versions are the ones to use for this):

    SuperAntiSpyware
    http://www.superantispyware.com/

    MalwareBytes
    http://www.malwarebytes.com/

    After performing a full scan with one and then the other and removing
    whatever they both find completely, you may uninstall these products,
    if you wish.

    Download and run the MSRT manually:
    http://www.microsoft.com/security/ma...e/default.mspx

    Reboot.

    Download/Install the latest Windows Installer (for your OS):
    ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
    http://www.microsoft.com/downloadS/d...displaylang=en

    Reboot.

    and...

    Download the latest version of the Windows Update agent from here (x86):
    http://go.microsoft.com/fwlink/?LinkID=91237
    .... and save it to the root of your C:\ drive. After saving it to the root
    of the C:\ drive, do the following:

    Close all Internet Explorer windows and other applications.

    Start button --> RUN and type in:
    %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
    --> Click OK.

    (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
    NEXT --> When it finishes installing, click on "Finish"...

    Reboot.

    Follow these steps...

    How do I reset Windows Update components?
    http://support.microsoft.com/kb/971058

    Reboot.

    CHKDSK
    How to scan your disks for errors
    http://support.microsoft.com/kb/315265
    * will take time and a reboot.

    Defragment
    How to Defragment your hard drives
    http://support.microsoft.com/kb/314848
    * will take time

    Reboot.

    Uninstall McAfee completely:
    http://service.mcafee.com/FAQDocument.aspx?id=TS100507

    Reboot.

    Download/Install/Use Avira Antivirus (Free):
    http://www.free-av.de/en/trialpay_do...antivirus.html

    After the cleanup, addressing your more direct issue (although the rest may
    help with this and will not hurt anything):

    Have you reviews the KB article associated with the update?
    http://support.microsoft.com/kb/953297
    (Specifically - the "Known Issues" section?)

    I'd suggest:
    http://support.microsoft.com/kb/923100/
    Method 1.

    Did you check you had the prerequisites covered (from the article above):
    http://www.microsoft.com/downloads/d...9-54D056D6F9F4

    Have you attempted to download, save and install the update manually for
    your Operating System version/service pack level?
    http://www.microsoft.com/technet/sec.../ms09-061.mspx

    After doing all of that - have you used the "How to obtain help and support
    for this security update" from the KB article?

    "For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and Canada or by contacting your local Microsoft
    subsidiary. For more information about how to contact your local Microsoft
    subsidiary for support issues with security updates, visit the Microsoft
    International Support Web site:
    http://support.microsoft.com/common/....aspx?rdpath=4

    North American customers can also obtain instant access to unlimited
    no-charge e-mail support or to unlimited individual chat support by visiting
    the following Microsoft Web site:
    http://support.microsoft.com/oas/def...spx?&prid=7552

    For enterprise customers, support for security updates is available through
    your usual support contacts."

    Come back - let us know if that helps!

  3. #3
    Jessica Cormier Guest

    I have Avast, Still not installing

    I have Avast and still the update will not install. This is the text it gives me: The following updates were not installed - Microsoft .NET Framework 1.1 Service Pack 1 Security Update for Windows 2000, Windows XP, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2 (KB953297)

  4. #4
    PA Bear [MS MVP] Guest
    To avoid confusion, please begin a new thread about your specific problems
    instead of hijacking someone else's thread. State your IE version and full
    Windows version (e.g., WinXP SP3; Vista SP2) in your first post.

  5. #5
    Shenan Stanley Guest

    Re: Can't Install KB953297, error code 0x643

    You seem to have replied to an October 2009 conversation

    I suppose you did the *first part* of the instructions I had given (reported
    back your Operating system version/edition.)

    Assuming you have the same trouble as the subject presents - have you
    performed the steps given after those (or are you in the process of doing
    so?)

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