First, I appreciate what you are doing here. Second, my keyboard and mouse
don't work when I start my computer. This is what I know:
a. Everything worked and I have all my drivers up to date.
b. I tried with both; a combo bluetooh set and an USB conected one.
c. it keeps asking me for a driver for an "unknown device"
d. if i boot the sysem in "safe mode". The bluetooh combo; mouse and
keyboard work just fine (in fact that's how I'm typing right now), even
thought it keeps asking me for the "unknown device" driver".
e. I tried unistalling the update KB938371 after I unistalled the other ones
in safe mode. The computer or windows doesn't let me do that. Because is
the only one I cannot unistalled and the problems repeats itself I am almost
sure that's the problem or very related to that.
Sytem: DELL XPS with Vista Home premium (not SP 1)