error 80073712 message on windows update

hi how do i get the error 80073712 message to stop and windows update to work,
i have read other messeges about it and tryed doing what said about delete
file pending.xml under c:\windows\winsxs but when i went into folder i
couldnt find the file called pending.xml is it in a subfolder or is that full
name of file or anything in winsxs
can anyone be of help me plz

Windows version? What updates are you trying to install? What's not
working?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Craig@86 wrote:
> hi how do i get the error 80073712 message to stop and windows update to
> work, i have read other messeges about it and tryed doing what said about
> delete file pending.xml under c:\windows\winsxs but when i went into
> folder
> i couldnt find the file called pending.xml is it in a subfolder or is that
> full name of file or anything in winsxs
> can anyone be of help me plz

Vista of course PA.

Description of the CheckSUR update for Windows Vista and for Windows Vista for x64-based
systems
http://support.microsoft.com/kb/947821

80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT.

Windows Update file corruption.

and/or

Reinstall the Windows Update Agent

A new version of the Windows Update Agent is available
http://support.microsoft.com/kb/946928


--

TaurArian [MVP] 2005-2008 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:%23aoolqRjIHA.536@TK2MSFTNGP06.phx.gbl...
| Windows version? What updates are you trying to install? What's not
| working?
| --
| ~Robear Dyer (PA Bear)
| MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
| AumHa VSOP & Admin http://aumha.net
| DTS-L http://dts-l.net/
|
| Craig@86 wrote:
| > hi how do i get the error 80073712 message to stop and windows update to
| > work, i have read other messeges about it and tryed doing what said about
| > delete file pending.xml under c:\windows\winsxs but when i went into
| > folder
| > i couldnt find the file called pending.xml is it in a subfolder or is that
| > full name of file or anything in winsxs
| > can anyone be of help me plz
|

I downloaded the windows update version you suggested and everything was
going fine with the update routine until I got an error message saying the
update had failed with error 0.080073712!

"TaurArian" wrote:

> Vista of course PA.
>
> Description of the CheckSUR update for Windows Vista and for Windows Vista for x64-based
> systems
> http://support.microsoft.com/kb/947821
>
> 80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT.
>
> Windows Update file corruption.
>
> and/or
>
> Reinstall the Windows Update Agent
>
> A new version of the Windows Update Agent is available
> http://support.microsoft.com/kb/946928
>
>
> --
>
> TaurArian [MVP] 2005-2008 - Update Services
> http://taurarian.mvps.org
> ======================================
> How to ask a question: http://support.microsoft.com/kb/555375
> Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
>
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:%23aoolqRjIHA.536@TK2MSFTNGP06.phx.gbl...
> | Windows version? What updates are you trying to install? What's not
> | working?
> | --
> | ~Robear Dyer (PA Bear)
> | MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> | AumHa VSOP & Admin http://aumha.net
> | DTS-L http://dts-l.net/
> |
> | Craig@86 wrote:
> | > hi how do i get the error 80073712 message to stop and windows update to
> | > work, i have read other messeges about it and tryed doing what said about
> | > delete file pending.xml under c:\windows\winsxs but when i went into
> | > folder
> | > i couldnt find the file called pending.xml is it in a subfolder or is that
> | > full name of file or anything in winsxs
> | > can anyone be of help me plz
> |
>
>
>

[I know that & you know that but does the OP know that?]

TaurArian wrote:
> Vista of course PA.
>
>> Windows version? What updates are you trying to install? What's not
>> working?
>> --
>>> hi how do i get the error 80073712 message to stop and windows update to
>>> work, i have read other messeges about it and tryed doing what said
>>> about
>>> delete file pending.xml under c:\windows\winsxs but when i went into
>>> folder
>>> i couldnt find the file called pending.xml is it in a subfolder or is
>>> that
>>> full name of file or anything in winsxs
>>> can anyone be of help me plz

I'll always assume that the OPs know what operating system they have even if
they don't state it. If they don't know what OS they're using then
................
K

"PA Bear [MS MVP]" wrote:

> [I know that & you know that but does the OP know that?]
>
> TaurArian wrote:
> > Vista of course PA.
> >
> >> Windows version? What updates are you trying to install? What's not
> >> working?
> >> --
> >>> hi how do i get the error 80073712 message to stop and windows update to
> >>> work, i have read other messeges about it and tryed doing what said
> >>> about
> >>> delete file pending.xml under c:\windows\winsxs but when i went into
> >>> folder
> >>> i couldnt find the file called pending.xml is it in a subfolder or is
> >>> that
> >>> full name of file or anything in winsxs
> >>> can anyone be of help me plz
>
>

Vista 32 Ultimate

"TaurArian" wrote:

> I'll always assume that the OPs know what operating system they have even if
> they don't state it. If they don't know what OS they're using then
> ...............
> K
>
> "PA Bear [MS MVP]" wrote:
>
> > [I know that & you know that but does the OP know that?]
> >
> > TaurArian wrote:
> > > Vista of course PA.
> > >
> > >> Windows version? What updates are you trying to install? What's not
> > >> working?
> > >> --
> > >>> hi how do i get the error 80073712 message to stop and windows update to
> > >>> work, i have read other messeges about it and tryed doing what said
> > >>> about
> > >>> delete file pending.xml under c:\windows\winsxs but when i went into
> > >>> folder
> > >>> i couldnt find the file called pending.xml is it in a subfolder or is
> > >>> that
> > >>> full name of file or anything in winsxs
> > >>> can anyone be of help me plz
> >
> >

> I downloaded the windows update version you suggested and everything was
> going fine with the update routine until I got an error message saying the
> update had failed with error 0.080073712!

Are you referring to the Windows Update Agent installation [WUA]-

A new version of the Windows Update Agent is available
http://support.microsoft.com/kb/946928

or, to the installation of -

Description of the CheckSUR update for Windows Vista and for Windows
Vista for x64-based
systems
http://support.microsoft.com/kb/947821

Did you do the registry edits required to install KB947821 ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Pbellamy999 wrote:

> Vista 32 Ultimate
>
> "TaurArian" wrote:
>
>
>>I'll always assume that the OPs know what operating system they have even if
>>they don't state it. If they don't know what OS they're using then
>>...............
>>K
>>
>>"PA Bear [MS MVP]" wrote:
>>
>>
>>>[I know that & you know that but does the OP know that?]
>>>
>>>TaurArian wrote:
>>>
>>>>Vista of course PA.
>>>>
>>>>
>>>>>Windows version? What updates are you trying to install? What's not
>>>>>working?
>>>>>--
>>>>>
>>>>>>hi how do i get the error 80073712 message to stop and windows update to
>>>>>>work, i have read other messeges about it and tryed doing what said
>>>>>>about
>>>>>>delete file pending.xml under c:\windows\winsxs but when i went into
>>>>>>folder
>>>>>>i couldnt find the file called pending.xml is it in a subfolder or is
>>>>>>that
>>>>>>full name of file or anything in winsxs
>>>>>>can anyone be of help me plz
>>>
>>>

"MowGreen [MVP]" wrote:

> > I downloaded the windows update version you suggested and everything was
> > going fine with the update routine until I got an error message saying the
> > update had failed with error 0.080073712!
>
> Are you referring to the Windows Update Agent installation [WUA]-
>
> A new version of the Windows Update Agent is available
> http://support.microsoft.com/kb/946928
>
> or, to the installation of -
>
> Description of the CheckSUR update for Windows Vista and for Windows
> Vista for x64-based
> systems
> http://support.microsoft.com/kb/947821
>
> Did you do the registry edits required to install KB947821 ?
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Pbellamy999 wrote:
>
> > Vista 32 Ultimate
> >
> > "TaurArian" wrote:
> >
> >
> >>I'll always assume that the OPs know what operating system they have even if
> >>they don't state it. If they don't know what OS they're using then
> >>...............
> >>K
> >>
> >>"PA Bear [MS MVP]" wrote:
> >>
> >>
> >>>[I know that & you know that but does the OP know that?]
> >>>
> >>>TaurArian wrote:
> >>>
> >>>>Vista of course PA.
> >>>>
> >>>>
> >>>>>Windows version? What updates are you trying to install? What's not
> >>>>>working?
> >>>>>--
> >>>>>
> >>>>>>hi how do i get the error 80073712 message to stop and windows update to
> >>>>>>work, i have read other messeges about it and tryed doing what said
> >>>>>>about
> >>>>>>delete file pending.xml under c:\windows\winsxs but when i went into
> >>>>>>folder
> >>>>>>i couldnt find the file called pending.xml is it in a subfolder or is
> >>>>>>that
> >>>>>>full name of file or anything in winsxs
> >>>>>>can anyone be of help me plz
> >>>
> >>>
>

i have error code 80073712. after 13 percent of the download goes through.
i have Microsoft Vista ver. 32
i have tried to also download the file from download.com or cnet.
and it's still stoping at a certrain percentage, more then 13 percent.
any suggestions? i also have bluescreen errors when i run my webcam i'm
hoping this update will help minimize those blue screens.

Windows Update Agent

"MowGreen [MVP]" wrote:

> > I downloaded the windows update version you suggested and everything was
> > going fine with the update routine until I got an error message saying the
> > update had failed with error 0.080073712!
>
> Are you referring to the Windows Update Agent installation [WUA]-
>
> A new version of the Windows Update Agent is available
> http://support.microsoft.com/kb/946928
>
> or, to the installation of -
>
> Description of the CheckSUR update for Windows Vista and for Windows
> Vista for x64-based
> systems
> http://support.microsoft.com/kb/947821
>
> Did you do the registry edits required to install KB947821 ?
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Pbellamy999 wrote:
>
> > Vista 32 Ultimate
> >
> > "TaurArian" wrote:
> >
> >
> >>I'll always assume that the OPs know what operating system they have even if
> >>they don't state it. If they don't know what OS they're using then
> >>...............
> >>K
> >>
> >>"PA Bear [MS MVP]" wrote:
> >>
> >>
> >>>[I know that & you know that but does the OP know that?]
> >>>
> >>>TaurArian wrote:
> >>>
> >>>>Vista of course PA.
> >>>>
> >>>>
> >>>>>Windows version? What updates are you trying to install? What's not
> >>>>>working?
> >>>>>--
> >>>>>
> >>>>>>hi how do i get the error 80073712 message to stop and windows update to
> >>>>>>work, i have read other messeges about it and tryed doing what said
> >>>>>>about
> >>>>>>delete file pending.xml under c:\windows\winsxs but when i went into
> >>>>>>folder
> >>>>>>i couldnt find the file called pending.xml is it in a subfolder or is
> >>>>>>that
> >>>>>>full name of file or anything in winsxs
> >>>>>>can anyone be of help me plz
> >>>
> >>>
>

Description of the CheckSUR update for Windows Vista and for Windows
Vista for x64-based systems
http://support.microsoft.com/kb/947821

Please read the above KB article and make the registry edits shown.
Then download and save KB947281
When the download completes close the browser and any other open programs.
RESTART the system *now*.

After the system has restarted, *Right* click
Windows6.0-KB947821-x86.msu and choose 'Run as administrator'. Follow
the prompts.

Did that resolve the error message ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



Pbellamy999 wrote:

> Windows Update Agent
>
> "MowGreen [MVP]" wrote:
>
>
>>>I downloaded the windows update version you suggested and everything was
>>>going fine with the update routine until I got an error message saying the
>>>update had failed with error 0.080073712!
>>
>>Are you referring to the Windows Update Agent installation [WUA]-
>>
>>A new version of the Windows Update Agent is available
>>http://support.microsoft.com/kb/946928
>>
>>or, to the installation of -
>>
>>Description of the CheckSUR update for Windows Vista and for Windows
>>Vista for x64-based
>>systems
>>http://support.microsoft.com/kb/947821
>>
>>Did you do the registry edits required to install KB947821 ?
>>
>>MowGreen [MVP 2003-2008]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>Pbellamy999 wrote:
>>
>>
>>>Vista 32 Ultimate
>>>
>>>"TaurArian" wrote:
>>>
>>>
>>>
>>>>I'll always assume that the OPs know what operating system they have even if
>>>>they don't state it. If they don't know what OS they're using then
>>>>...............
>>>>K
>>>>
>>>>"PA Bear [MS MVP]" wrote:
>>>>
>>>>
>>>>
>>>>>[I know that & you know that but does the OP know that?]
>>>>>
>>>>>TaurArian wrote:
>>>>>
>>>>>
>>>>>>Vista of course PA.
>>>>>>
>>>>>>
>>>>>>
>>>>>>>Windows version? What updates are you trying to install? What's not
>>>>>>>working?
>>>>>>>--
>>>>>>>
>>>>>>>
>>>>>>>>hi how do i get the error 80073712 message to stop and windows update to
>>>>>>>>work, i have read other messeges about it and tryed doing what said
>>>>>>>>about
>>>>>>>>delete file pending.xml under c:\windows\winsxs but when i went into
>>>>>>>>folder
>>>>>>>>i couldnt find the file called pending.xml is it in a subfolder or is
>>>>>>>>that
>>>>>>>>full name of file or anything in winsxs
>>>>>>>>can anyone be of help me plz
>>>>>
>>>>>

Ran the CheckSUR as per the instructions successfully. Rebooted and then
tried to use Windows update again - still got the same problem but no error
message is coming up. I get the opening dialog box that says check for
windows updates, I execute it and then get a message saying I have first to
install an update to Windows Update (which is already installed on my
system). I try to do the update and just get the original dialog box. I can
go through this process ad infinitum! Checking my installation history, I
seem to have all the available updates installed automatically - just can't
do it manually!

Thanks for your kind assistance.

"MowGreen [MVP]" wrote:

> Description of the CheckSUR update for Windows Vista and for Windows
> Vista for x64-based systems
> http://support.microsoft.com/kb/947821
>
> Please read the above KB article and make the registry edits shown.
> Then download and save KB947281
> When the download completes close the browser and any other open programs.
> RESTART the system *now*.
>
> After the system has restarted, *Right* click
> Windows6.0-KB947821-x86.msu and choose 'Run as administrator'. Follow
> the prompts.
>
> Did that resolve the error message ?
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> Pbellamy999 wrote:
>
> > Windows Update Agent
> >
> > "MowGreen [MVP]" wrote:
> >
> >
> >>>I downloaded the windows update version you suggested and everything was
> >>>going fine with the update routine until I got an error message saying the
> >>>update had failed with error 0.080073712!
> >>
> >>Are you referring to the Windows Update Agent installation [WUA]-
> >>
> >>A new version of the Windows Update Agent is available
> >>http://support.microsoft.com/kb/946928
> >>
> >>or, to the installation of -
> >>
> >>Description of the CheckSUR update for Windows Vista and for Windows
> >>Vista for x64-based
> >>systems
> >>http://support.microsoft.com/kb/947821
> >>
> >>Did you do the registry edits required to install KB947821 ?
> >>
> >>MowGreen [MVP 2003-2008]
> >>===============
> >> *-343-* FDNY
> >>Never Forgotten
> >>===============
> >>
> >>
> >>
> >>Pbellamy999 wrote:
> >>
> >>
> >>>Vista 32 Ultimate
> >>>
> >>>"TaurArian" wrote:
> >>>
> >>>
> >>>
> >>>>I'll always assume that the OPs know what operating system they have even if
> >>>>they don't state it. If they don't know what OS they're using then
> >>>>...............
> >>>>K
> >>>>
> >>>>"PA Bear [MS MVP]" wrote:
> >>>>
> >>>>
> >>>>
> >>>>>[I know that & you know that but does the OP know that?]
> >>>>>
> >>>>>TaurArian wrote:
> >>>>>
> >>>>>
> >>>>>>Vista of course PA.
> >>>>>>
> >>>>>>
> >>>>>>
> >>>>>>>Windows version? What updates are you trying to install? What's not
> >>>>>>>working?
> >>>>>>>--
> >>>>>>>
> >>>>>>>
> >>>>>>>>hi how do i get the error 80073712 message to stop and windows update to
> >>>>>>>>work, i have read other messeges about it and tryed doing what said
> >>>>>>>>about
> >>>>>>>>delete file pending.xml under c:\windows\winsxs but when i went into
> >>>>>>>>folder
> >>>>>>>>i couldnt find the file called pending.xml is it in a subfolder or is
> >>>>>>>>that
> >>>>>>>>full name of file or anything in winsxs
> >>>>>>>>can anyone be of help me plz
> >>>>>
> >>>>>
>

You're mowst welcome. What you need to do is to install the Windows
Update Agent [WUA] using /wuforce. Instructions for doing so are here:
http://www.bleepingcomputer.com/blog...showentry=1172

CheckSUR can not replace files that have been updated. In this case, the
WUA files are attempting to update but the system is not allowing their
installation due to their running during the installation process.
Stopping the Windows Update service [ wuauserv ] and using /wuforce
*should* take care of that issue.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


Pbellamy999 wrote:

> Ran the CheckSUR as per the instructions successfully. Rebooted and then
> tried to use Windows update again - still got the same problem but no error
> message is coming up. I get the opening dialog box that says check for
> windows updates, I execute it and then get a message saying I have first to
> install an update to Windows Update (which is already installed on my
> system). I try to do the update and just get the original dialog box. I can
> go through this process ad infinitum! Checking my installation history, I
> seem to have all the available updates installed automatically - just can't
> do it manually!
>
> Thanks for your kind assistance.
>
> "MowGreen [MVP]" wrote:
>
>
>>Description of the CheckSUR update for Windows Vista and for Windows
>>Vista for x64-based systems
>>http://support.microsoft.com/kb/947821
>>
>>Please read the above KB article and make the registry edits shown.
>>Then download and save KB947281
>>When the download completes close the browser and any other open programs.
>>RESTART the system *now*.
>>
>>After the system has restarted, *Right* click
>>Windows6.0-KB947821-x86.msu and choose 'Run as administrator'. Follow
>>the prompts.
>>
>>Did that resolve the error message ?
>>
>>MowGreen [MVP 2003-2008]
>>===============
>> *-343-* FDNY
>>Never Forgotten
>>===============
>>
>>
>>
>>Pbellamy999 wrote:
>>
>>
>>>Windows Update Agent
>>>
>>>"MowGreen [MVP]" wrote:
>>>
>>>
>>>
>>>>>I downloaded the windows update version you suggested and everything was
>>>>>going fine with the update routine until I got an error message saying the
>>>>>update had failed with error 0.080073712!
>>>>
>>>>Are you referring to the Windows Update Agent installation [WUA]-
>>>>
>>>>A new version of the Windows Update Agent is available
>>>>http://support.microsoft.com/kb/946928
>>>>
>>>>or, to the installation of -
>>>>
>>>>Description of the CheckSUR update for Windows Vista and for Windows
>>>>Vista for x64-based
>>>>systems
>>>>http://support.microsoft.com/kb/947821
>>>>
>>>>Did you do the registry edits required to install KB947821 ?
>>>>
>>>>MowGreen [MVP 2003-2008]
>>>>===============
>>>> *-343-* FDNY
>>>>Never Forgotten
>>>>===============
>>>>
>>>>
>>>>
>>>>Pbellamy999 wrote:
>>>>
>>>>
>>>>
>>>>>Vista 32 Ultimate
>>>>>
>>>>>"TaurArian" wrote:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>>I'll always assume that the OPs know what operating system they have even if
>>>>>>they don't state it. If they don't know what OS they're using then
>>>>>>...............
>>>>>>K
>>>>>>
>>>>>>"PA Bear [MS MVP]" wrote:
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>>[I know that & you know that but does the OP know that?]
>>>>>>>
>>>>>>>TaurArian wrote:
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>>Vista of course PA.
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>>Windows version? What updates are you trying to install? What's not
>>>>>>>>>working?
>>>>>>>>>--
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>>hi how do i get the error 80073712 message to stop and windows update to
>>>>>>>>>>work, i have read other messeges about it and tryed doing what said
>>>>>>>>>>about
>>>>>>>>>>delete file pending.xml under c:\windows\winsxs but when i went into
>>>>>>>>>>folder
>>>>>>>>>>i couldnt find the file called pending.xml is it in a subfolder or is
>>>>>>>>>>that
>>>>>>>>>>full name of file or anything in winsxs
>>>>>>>>>>can anyone be of help me plz
>>>>>>>
>>>>>>>

I have Vista Ultimate SP1 32bit and I started getting WindowsUpdate
failures trying to download Dreamscene. Now every time I attempt to
use Windows Update I get the 80073712 error as Update tries to update
itself.

I don't have a pending.xml file, and KB947821 does not apply to SP1
(Windows6.0-KB947821-x86.msu will not even install on SP1).

I have 2 separate support requests into Microsoft that have been
dragging on for over a week (the second being because the WIndows Live
Installer won't install Messenger, and the fix for that requires that
WindowsUpdate also be functional).

Windows Defender still updates itself OK.

Even with AV, Firewall and Defender disabled the error continues.

>> I don't have a pending.xml file, and KB947821 does not apply to SP1
>> (Windows6.0-KB947821-x86.msu will not even install on SP1).

That's correct. And why would one try to install it in SP1 ?
Jumping into another's thread can be hazardous to the OS' health if one
is not careful.

>> Even with AV, Firewall and Defender disabled the error continues.

Which AV/ firewall ?
What does the WindowsUpdate.log show ? [ located in WINDOWS
directory(folder) ]

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



hitmouse wrote:

> I have Vista Ultimate SP1 32bit and I started getting WindowsUpdate
> failures trying to download Dreamscene. Now every time I attempt to
> use Windows Update I get the 80073712 error as Update tries to update
> itself.
>
> I don't have a pending.xml file, and KB947821 does not apply to SP1
> (Windows6.0-KB947821-x86.msu will not even install on SP1).
>
> I have 2 separate support requests into Microsoft that have been
> dragging on for over a week (the second being because the WIndows Live
> Installer won't install Messenger, and the fix for that requires that
> WindowsUpdate also be functional).
>
> Windows Defender still updates itself OK.
>
> Even with AV, Firewall and Defender disabled the error continues.
>