error 80073712 message on windows update

On Apr 11, 8:39 am, "MowGreen [MVP]" <mowgr...@nowandzen.com> wrote:
> >> I don't have a pending.xml file, and KB947821 does not apply to SP1
> >> (Windows6.0-KB947821-x86.msu will not even install on SP1).
>
> That's correct. And why would one try to install it in SP1 ?

Because the KB does not specify that the patch is applicable only to
pre-SP1 builds of Vista. I've had Microsoft support try to make me
install similar pre-SP1 patches over the last week (in one thread
running to 22 messages so far). The latest Windows Update agent run
with /wuforce also fails with the 80073712 error.

> Jumping into another's thread can be hazardous to the OS' health if one
> is not careful.

The OP doesn't specify whether they have SP1 or not.

>
> >> Even with AV, Firewall and Defender disabled the error continues.
>
> Which AV/ firewall ?

AVG / Windows Firewall
> What does the WindowsUpdate.log show ? [ located in WINDOWS
> directory(folder) ]

Initially it was only Dreamscene download attempts that failed, other
items had no problem. Then after PSS started getting involved,
everything started failing because my machine could no longer update
the Windows Update service itself as it required.

2008-03-10 08:02:08:317 3428 e04 Handler Starting install of CBS
update 1A3A237B-486A-4965-A5D1-999416F40191
2008-03-10 08:02:08:410 3428 e04 Handler CBS package identity:
Microsoft-Windows-DreamScene-Package.16503-
TopLevel~31bf3856ad364e35~x86~~6.0.6000.16504
2008-03-10 08:02:08:410 3428 e04 Handler Installing self-contained
with source=C:\Windows\SoftwareDistribution\Download
\e917be29f17ea1aefc177e4b50a2c049\Windows6.0-KB933713-x86.cab,
workingdir=C:\Windows\SoftwareDistribution\Download
\e917be29f17ea1aefc177e4b50a2c049\inst
2008-03-10 08:13:25:424 3428 994 Handler FATAL: CBS called Error with
0x80073712,
2008-03-10 08:13:25:863 1044 b78 AU >>## RESUMED ## AU: Installing
update [UpdateId = {61F4F0BC-DAFC-4CD9-8F9C-E4ACAC77065E}]
2008-03-10 08:13:25:863 1044 b78 AU # WARNING: Install failed, error
= 0x80073712 / 0x80073712
2008-03-10 08:13:25:863 3428 e04 Handler FATAL: Completed install of
CBS update with type=0, requiresReboot=0, installerError=1,
hr=0x80073712

2 different support staff have had all my Windows Update, Live
Installer and other Windows logs for over 10 days now and haven't
learned anything useful. I've done clean boots (ie no external
services or startup items) on new accounts, and run PSS batch files
to disable cryptographic services, but all to no avail.

At the very bottom of the KB article there's no listing of KB947821
being applicable to any Vista SP1 : http://support.microsoft.com/kb/947821

APPLIES TO
• Windows Vista Ultimate
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Enterprise
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Business
• Windows Vista Business 64-bit Edition
• Windows Vista Home Premium
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Home Basic
• Windows Vista Home Basic 64-bit Edition

Going by this entry:

> 2008-03-10 08:13:25:424 3428 994 Handler FATAL: CBS called Error with
> 0x80073712

A more descriptive entry of the errors should be in the CBS.log.
PSS did check that log, correct ?
Is Dreamscene available for download anywhere else besides Automatic,
Windows, or Microsoft Update ?

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============






hitmouse wrote:

> On Apr 11, 8:39 am, "MowGreen [MVP]" <mowgr...@nowandzen.com> wrote:
>
>>>>I don't have a pending.xml file, and KB947821 does not apply to SP1
>>>>(Windows6.0-KB947821-x86.msu will not even install on SP1).
>>
>>That's correct. And why would one try to install it in SP1 ?
>
>
> Because the KB does not specify that the patch is applicable only to
> pre-SP1 builds of Vista. I've had Microsoft support try to make me
> install similar pre-SP1 patches over the last week (in one thread
> running to 22 messages so far). The latest Windows Update agent run
> with /wuforce also fails with the 80073712 error.
>
>
>>Jumping into another's thread can be hazardous to the OS' health if one
>>is not careful.
>
>
> The OP doesn't specify whether they have SP1 or not.
>
>
>>>>Even with AV, Firewall and Defender disabled the error continues.
>>
>>Which AV/ firewall ?
>
>
> AVG / Windows Firewall
>
>>What does the WindowsUpdate.log show ? [ located in WINDOWS
>>directory(folder) ]
>
>
> Initially it was only Dreamscene download attempts that failed, other
> items had no problem. Then after PSS started getting involved,
> everything started failing because my machine could no longer update
> the Windows Update service itself as it required.
>
> 2008-03-10 08:02:08:317 3428 e04 Handler Starting install of CBS
> update 1A3A237B-486A-4965-A5D1-999416F40191
> 2008-03-10 08:02:08:410 3428 e04 Handler CBS package identity:
> Microsoft-Windows-DreamScene-Package.16503-
> TopLevel~31bf3856ad364e35~x86~~6.0.6000.16504
> 2008-03-10 08:02:08:410 3428 e04 Handler Installing self-contained
> with source=C:\Windows\SoftwareDistribution\Download
> \e917be29f17ea1aefc177e4b50a2c049\Windows6.0-KB933713-x86.cab,
> workingdir=C:\Windows\SoftwareDistribution\Download
> \e917be29f17ea1aefc177e4b50a2c049\inst
> 2008-03-10 08:13:25:424 3428 994 Handler FATAL: CBS called Error with
> 0x80073712,
> 2008-03-10 08:13:25:863 1044 b78 AU >>## RESUMED ## AU: Installing
> update [UpdateId = {61F4F0BC-DAFC-4CD9-8F9C-E4ACAC77065E}]
> 2008-03-10 08:13:25:863 1044 b78 AU # WARNING: Install failed, error
> = 0x80073712 / 0x80073712
> 2008-03-10 08:13:25:863 3428 e04 Handler FATAL: Completed install of
> CBS update with type=0, requiresReboot=0, installerError=1,
> hr=0x80073712
>
> 2 different support staff have had all my Windows Update, Live
> Installer and other Windows logs for over 10 days now and haven't
> learned anything useful. I've done clean boots (ie no external
> services or startup items) on new accounts, and run PSS batch files
> to disable cryptographic services, but all to no avail.
>

On Apr 12, 10:41 am, "MowGreen [MVP]" <mowgr...@nowandzen.com> wrote:
> At the very bottom of the KB article there's no listing of KB947821
> being applicable to any Vista SP1 :http://support.microsoft.com/kb/947821
>
> APPLIES TO
> * Windows Vista Ultimate
> * Windows Vista Ultimate 64-bit Edition
> * Windows Vista Enterprise
> * Windows Vista Enterprise 64-bit Edition
> * Windows Vista Business
> * Windows Vista Business 64-bit Edition
> * Windows Vista Home Premium
> * Windows Vista Home Premium 64-bit Edition
> * Windows Vista Home Basic
> * Windows Vista Home Basic 64-bit Edition
>

"Windows Vista Ultimate" is not exclusionary of SP1, since plenty of
articles will say "Windows XP" without specifying a SP.


> Going by this entry:
>
> > 2008-03-10 08:13:25:424 3428 994 Handler FATAL: CBS called Error with
> > 0x80073712
>
> A more descriptive entry of the errors should be in the CBS.log.
> PSS did check that log, correct ?

They have dozens of log files. If they don't ahve that, they certainly
haven't asked for it.

> Is Dreamscene available for download anywhere else besides Automatic,
> Windows, or Microsoft Update ?

No, but the point is moot because PSS have made all updates impossible
with the code they've made me run.