Windows update : Error number: 0x80070002

When I try to reach windows update site with Windows Vista I get the error
"Error number: 0x80070002"

I can't find information on this topic in the searcgh, any clues?

You receive a "0x80070002" or "0x80070003" error code after you download an
update from
Windows Update, from Microsoft Update, or from Windows Server Update
Services
http://support.microsoft.com/kb/910336
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Paqman wrote:
> When I try to reach windows update site with Windows Vista I get the error
> "Error number: 0x80070002"
>
> I can't find information on this topic in the searcgh, any clues?

No, I don't start a download, I am just trying to reach the Windows update
page. So no download selection were done yet.

Basically:
1) I try to reach this site:
http://windowsupdate.microsoft.com

2) Which redirects me to:
http://www.update.microsoft.com/wind....aspx?ln=en-us

This page contains this :
------------------------
"The website has encountered a problem and cannot display the page you are
trying to view. The options provided below might help you solve the problem.
For self-help options:

Frequently Asked Questions
Find Solutions
Windows Update Newsgroup

For assisted support options:
Microsoft Online Assisted Support (no-cost for Windows Update issues)
Read more about steps you can take to resolve this problem (error number
0x80070002) yourself."
------------------------

On the upper right corner, I have this string present: [Error number:
0x80070002]

When I click on "find solution", I find a solution(similar to the one you
pointed out to me) which seems to be related to my problem and titled: "When
searching for available updates on the Update site, you see the 0x80070002 or
0x80070003 error "

I follow the steps, which asks me to stop the (1)Windows update service,
(2)remove the content of C:\Windows\SoftwareDistribution\Download and
C:\Windows\SoftwareDistribution\DataStore and then (3) Restart the Windows
update service.
I even played it safe and retried the steps in that page but with Windows
Explorer 7.0.6000.16609 closed first. (All instances, I browsed the bug fix
page with FF)

These steps has no effect and the problem persists.

[Please have the courtesy to include all of previous message(s) in your
replies to the newsgroup. Thank you.]

Why didn't you post all of that information in your first post?

The steps you took are those listed in the KB article I cited, Paqman! It's
possible that an update you installed earlier may have caused the problem.
<sigh>

In any event, see if downloading/installing this update manually resolves
the problem: http://support.microsoft.com/kb/947821

Otherwise...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~PA Bear


Paqman wrote:
> No, I don't start a download, I am just trying to reach the Windows update
> page. So no download selection were done yet.
>
> Basically:
> 1) I try to reach this site:
> http://windowsupdate.microsoft.com
>
> 2) Which redirects me to:
> http://www.update.microsoft.com/wind....aspx?ln=en-us
>
> This page contains this :
> ------------------------
> "The website has encountered a problem and cannot display the page you are
> trying to view. The options provided below might help you solve the
> problem.
> For self-help options:
>
> Frequently Asked Questions
> Find Solutions
> Windows Update Newsgroup
>
> For assisted support options:
> Microsoft Online Assisted Support (no-cost for Windows Update issues)
> Read more about steps you can take to resolve this problem (error number
> 0x80070002) yourself."
> ------------------------
>
> On the upper right corner, I have this string present: [Error number:
> 0x80070002]
>
> When I click on "find solution", I find a solution(similar to the one you
> pointed out to me) which seems to be related to my problem and titled:
> "When
> searching for available updates on the Update site, you see the 0x80070002
> or 0x80070003 error "
>
> I follow the steps, which asks me to stop the (1)Windows update service,
> (2)remove the content of C:\Windows\SoftwareDistribution\Download and
> C:\Windows\SoftwareDistribution\DataStore and then (3) Restart the Windows
> update service.
> I even played it safe and retried the steps in that page but with Windows
> Explorer 7.0.6000.16609 closed first. (All instances, I browsed the bug
> fix
> page with FF)
>
> These steps has no effect and the problem persists.
<paste>
PA Bear [MS MVP] wrote:
> You receive a "0x80070002" or "0x80070003" error code after you download
> an update from Windows Update, from Microsoft Update, or from Windows
> Server Update
> Services
> http://support.microsoft.com/kb/910336
>
> Paqman wrote:
>> When I try to reach windows update site with Windows Vista I get the
>> error "Error number: 0x80070002"
>>
>> I can't find information on this topic in the searcgh, any clues?

....same problem fon me - can't reach microsoft update anymore - VISTA SP1!
Any other ideas? Tried all recommended steps....
Geetings, marc




"PA Bear [MS MVP]" wrote:

> [Please have the courtesy to include all of previous message(s) in your
> replies to the newsgroup. Thank you.]
>
> Why didn't you post all of that information in your first post?
>
> The steps you took are those listed in the KB article I cited, Paqman! It's
> possible that an update you installed earlier may have caused the problem.
> <sigh>
>
> In any event, see if downloading/installing this update manually resolves
> the problem: http://support.microsoft.com/kb/947821
>
> Otherwise...
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB123456).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~PA Bear
>
>
> Paqman wrote:
> > No, I don't start a download, I am just trying to reach the Windows update
> > page. So no download selection were done yet.
> >
> > Basically:
> > 1) I try to reach this site:
> > http://windowsupdate.microsoft.com
> >
> > 2) Which redirects me to:
> > http://www.update.microsoft.com/wind....aspx?ln=en-us
> >
> > This page contains this :
> > ------------------------
> > "The website has encountered a problem and cannot display the page you are
> > trying to view. The options provided below might help you solve the
> > problem.
> > For self-help options:
> >
> > Frequently Asked Questions
> > Find Solutions
> > Windows Update Newsgroup
> >
> > For assisted support options:
> > Microsoft Online Assisted Support (no-cost for Windows Update issues)
> > Read more about steps you can take to resolve this problem (error number
> > 0x80070002) yourself."
> > ------------------------
> >
> > On the upper right corner, I have this string present: [Error number:
> > 0x80070002]
> >
> > When I click on "find solution", I find a solution(similar to the one you
> > pointed out to me) which seems to be related to my problem and titled:
> > "When
> > searching for available updates on the Update site, you see the 0x80070002
> > or 0x80070003 error "
> >
> > I follow the steps, which asks me to stop the (1)Windows update service,
> > (2)remove the content of C:\Windows\SoftwareDistribution\Download and
> > C:\Windows\SoftwareDistribution\DataStore and then (3) Restart the Windows
> > update service.
> > I even played it safe and retried the steps in that page but with Windows
> > Explorer 7.0.6000.16609 closed first. (All instances, I browsed the bug
> > fix
> > page with FF)
> >
> > These steps has no effect and the problem persists.
> <paste>
> PA Bear [MS MVP] wrote:
> > You receive a "0x80070002" or "0x80070003" error code after you download
> > an update from Windows Update, from Microsoft Update, or from Windows
> > Server Update
> > Services
> > http://support.microsoft.com/kb/910336
> >
> > Paqman wrote:
> >> When I try to reach windows update site with Windows Vista I get the
> >> error "Error number: 0x80070002"
> >>
> >> I can't find information on this topic in the searcgh, any clues?
>
>

Repost:

>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary...
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through
>> your usual support contacts.
--
~PA Bear


pupsi13 wrote:
> ...same problem fon me - can't reach microsoft update anymore - VISTA SP1!
> Any other ideas? Tried all recommended steps....
> Geetings, marc
>
> "PA Bear [MS MVP]" wrote:

>> [Please have the courtesy to include all of previous message(s) in your
>> replies to the newsgroup. Thank you.]
>>
>> Why didn't you post all of that information in your first post?
>>
>> The steps you took are those listed in the KB article I cited, Paqman!
>> It's possible that an update you installed earlier may have caused the
>> problem. <sigh>
>>
>> In any event, see if downloading/installing this update manually resolves
>> the problem: http://support.microsoft.com/kb/947821
>>
>> Otherwise...
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates. When you call, clearly state that your problem is
>> related to a Security Update and cite the update's KB number (e.g.,
>> KB123456).
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through
>> your usual support contacts.
>> --
>> ~PA Bear
>>
>>
>> Paqman wrote:
>>> No, I don't start a download, I am just trying to reach the Windows
>>> update
>>> page. So no download selection were done yet.
>>>
>>> Basically:
>>> 1) I try to reach this site:
>>> http://windowsupdate.microsoft.com
>>>
>>> 2) Which redirects me to:
>>> http://www.update.microsoft.com/wind....aspx?ln=en-us
>>>
>>> This page contains this :
>>> ------------------------
>>> "The website has encountered a problem and cannot display the page you
>>> are
>>> trying to view. The options provided below might help you solve the
>>> problem.
>>> For self-help options:
>>>
>>> Frequently Asked Questions
>>> Find Solutions
>>> Windows Update Newsgroup
>>>
>>> For assisted support options:
>>> Microsoft Online Assisted Support (no-cost for Windows Update issues)
>>> Read more about steps you can take to resolve this problem (error number
>>> 0x80070002) yourself."
>>> ------------------------
>>>
>>> On the upper right corner, I have this string present: [Error number:
>>> 0x80070002]
>>>
>>> When I click on "find solution", I find a solution(similar to the one
>>> you
>>> pointed out to me) which seems to be related to my problem and titled:
>>> "When
>>> searching for available updates on the Update site, you see the
>>> 0x80070002
>>> or 0x80070003 error "
>>>
>>> I follow the steps, which asks me to stop the (1)Windows update service,
>>> (2)remove the content of C:\Windows\SoftwareDistribution\Download and
>>> C:\Windows\SoftwareDistribution\DataStore and then (3) Restart the
>>> Windows
>>> update service.
>>> I even played it safe and retried the steps in that page but with
>>> Windows
>>> Explorer 7.0.6000.16609 closed first. (All instances, I browsed the bug
>>> fix
>>> page with FF)
>>>
>>> These steps has no effect and the problem persists.
>> <paste>
>> PA Bear [MS MVP] wrote:
>>> You receive a "0x80070002" or "0x80070003" error code after you download
>>> an update from Windows Update, from Microsoft Update, or from Windows
>>> Server Update
>>> Services
>>> http://support.microsoft.com/kb/910336
>>>
>>> Paqman wrote:
>>>> When I try to reach windows update site with Windows Vista I get the
>>>> error "Error number: 0x80070002"
>>>>
>>>> I can't find information on this topic in the searcgh, any clues?

> [Please have the courtesy to include all of previous message(s) in your
> replies to the newsgroup. Thank you.]

I usually consider it bad form in a forum structured as this one to add the
previous post since it is strucutre in a tree view format and that it is
quite obvious that I answer the post one level up in the tree. Thus, out of
courtesy, I left the junk out.

> Why didn't you post all of that information in your first post?

I think my original post was clear enough: "When I try to reach windows
update site with Windows Vista I get the error. "Error number: 0x80070002" "

Did I say download, no! just reach the page.

> The steps you took are those listed in the KB article I cited, Paqman! It's
> possible that an update you installed earlier may have caused the problem.

Yes I know and I found out about this after you posted.

> <sigh>

Out of courtesy for others, you should leave sarcasm out of support public
forums since it ususally automatically result in sarcasm in return.

In any case, thanks for the feed back, I will use the support link you
pointed out.
Paqman

Paqman wrote:
>> [Please have the courtesy to include all of previous message(s) in your
>> replies to the newsgroup. Thank you.]
>
> I usually consider it bad form in a forum structured as this one to add
> the
> previous post since it is strucutre in a tree view format...

Except that this is a newsgroup, not a forum, and not everyone here uses
that clunky web-interface to access these newsgroups and so doesn't have
access to the tree-view format.

Good luck to you.
--
~PA Bear

Hi,

I'm having a similar problem but when trying to rename the
SoftwareDistribution directory I'm getting an error that Access is denied.

I'm using Windows Vista and have tried turning off other programs (could
this be a security setting?) - my user setting is as Administrator.

Thanks,

AH

"PA Bear [MS MVP]" wrote:

> You receive a "0x80070002" or "0x80070003" error code after you download an
> update from
> Windows Update, from Microsoft Update, or from Windows Server Update
> Services
> http://support.microsoft.com/kb/910336
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Paqman wrote:
> > When I try to reach windows update site with Windows Vista I get the error
> > "Error number: 0x80070002"
> >
> > I can't find information on this topic in the searcgh, any clues?
>
>

You are welcome to begin a new thread about your problems.

Sophist987 wrote:
> Hi,
>
> I'm having a similar problem but when trying to rename the
> SoftwareDistribution directory I'm getting an error that Access is denied.
>
> I'm using Windows Vista and have tried turning off other programs (could
> this be a security setting?) - my user setting is as Administrator.
>
> Thanks,
>
> AH
>
> "PA Bear [MS MVP]" wrote:
>
>> You receive a "0x80070002" or "0x80070003" error code after you download
>> an
>> update from
>> Windows Update, from Microsoft Update, or from Windows Server Update
>> Services
>> http://support.microsoft.com/kb/910336
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> Paqman wrote:
>>> When I try to reach windows update site with Windows Vista I get the
>>> error
>>> "Error number: 0x80070002"
>>>
>>> I can't find information on this topic in the searcgh, any clues?

Hello , another one here when i try 'Microsoft Update
(http://update.microsoft.com/microsof....aspx?ln=en-us)
just get the Error number: 0x80070002 rubbish . I've tried 'Erro
message when you use the Windows Update Web site or Microsoft Update We
site to install updates: \"0x80070002\"
(http://support.microsoft.com/kb/956698) 'Description of the Syste
Update Readiness Tool for Windows Vista and for Windows Server 2008
(http://support.microsoft.com/kb/947821) http://tinyurl.com/34zq4e al
to no avail , any other ideas ? I've got a email in with microsoft , an
i telephoned a few hours ago the guy wasn't sure if the update webpag
defo' works with vista or just xp , anyone confirm that please ?
Cheers , an irate JJ
'PA Bear [MS MVP Wrote:
> ;740576'][Please have the courtesy to include all of previous message(s
> in you
> replies to the newsgroup. Thank you.
>
> Why didn't you post all of that information in your first post
>
> The steps you took are those listed in the KB article I cited, Paqman
> It'
> possible that an update you installed earlier may have caused th
> problem
> <sigh
>
> In any event, see if downloading/installing this update manuall
> resolve
> the problem: 'Description of the System Update Readiness Tool fo
> Windows Vista and for Windows Server 2008
> (http://support.microsoft.com/kb/947821
>
> Otherwise..
>
> Start a free Windows Update support incident request
> https://support.microsoft.com/oas/de...aspx?gprid=652
>
> Support for Windows Update
> 'Microsoft Update Solution Center
> (http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by callin
> 1-866-PCSAFETY i
> the United States and in Canada or by contacting your local Microsof
> subsidiary. There is no-charge for support calls that are associate
> wit
> security updates. When you call, clearly state that your problem i
> relate
> to a Security Update and cite the update's KB number (e.g., KB123456)
>
> For more information about how to contact your local Microsof
> subsidiar
> for security update support issues, visit the International Support We
> site: 'Select your region
> (http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is availabl
> throug
> your usual support contacts
> -
> ~PA Bea
>
>
> Paqman wrote
> > No, I don't start a download, I am just trying to reach the Window
> updat
> > page. So no download selection were done yet
>
> > Basically
> > 1) I try to reach this site
> > 'Microsoft Windows Update' (http://windowsupdate.microsoft.com
>
> > 2) Which redirects me to
> > 'Microsoft Windows Update' (http://tinyurl.com/24487h
>
> > This page contains this
> > -----------------------
> > "The website has encountered a problem and cannot display the pag
> you ar
> > trying to view. The options provided below might help you solve th
> > problem
> > For self-help options
>
> > Frequently Asked Question
> > Find Solution
> > Windows Update Newsgrou
>
> > For assisted support options
> > Microsoft Online Assisted Support (no-cost for Windows Update issues
> > Read more about steps you can take to resolve this problem (erro
> numbe
> > 0x80070002) yourself.
> > -----------------------
>
> > On the upper right corner, I have this string present: [Error number
> > 0x80070002
>
> > When I click on "find solution", I find a solution(similar to the on
> yo
> > pointed out to me) which seems to be related to my problem an
> titled
> > "Whe
> > searching for available updates on the Update site, you see th
> 0x8007000
> > or 0x80070003 error
>
> > I follow the steps, which asks me to stop the (1)Windows updat
> service
> > (2)remove the content of C:\Windows\SoftwareDistribution\Download an
> > C:\Windows\SoftwareDistribution\DataStore and then (3) Restart th
> Window
> > update service
> > I even played it safe and retried the steps in that page but wit
> Window
> > Explorer 7.0.6000.16609 closed first. (All instances, I browsed th
> bug
> > fix
> > page with FF)
> >
> > These steps has no effect and the problem persists.
> <paste>
> PA Bear [MS MVP] wrote:
> > You receive a "0x80070002" or "0x80070003" error code after you
> download
> > an update from Windows Update, from Microsoft Update, or from Windows
> > Server Update
> > Services
> > 'You receive a \"0x80070002\" or \"0x80070003\" error code after you
> download an update from Windows Update, from Microsoft Update, or from
> Windows Server Update Services' (http://support.microsoft.com/kb/910336)
> >
> > Paqman wrote:
> >> When I try to reach windows update site with Windows Vista I get the
> >> error "Error number: 0x80070002"
> >>
> >> I can't find information on this topic in the searcgh, any clues?


--
jbomz3
Posted via http://www.vistaheads.com

PA Bear -

This is a vista support forum, right? Quit acting like a Microsof
tool and provide some actual tech support instead of steering peopl
into the inpenetrable microsoft beaurocracy. I hate to start flamin
like this, but you're listed as a MS MVP - you should be providing th
highest level of support

--
sailo
Posted via http://www.vistaheads.co

No, this is a Windows Update-specific NEWSGROUP for all Windows versions.
Vistaheads.com simply synchronizes with the MS newsserver to (1) display
posts and (2) send replies to posts (just like Google Groups does).

=> Web-based, MS-hosted newsgroup:
http://www.microsoft.com/communities....windowsupdate

=> NNTP access to the newsgroup:
news://msnews.microsoft.com/microsof....windowsupdate

=> via Google Groups:
http://groups.google.com/group/micro....windowsupdate

In this NEWSGROUP, it's customary to quote the previous message in your
replies but seeing as the post of mine to which you're replying was made
over 3 months ago (i.e., 22 Oct-08), why bother?

The first post in the thread dates from 19 March 2008. cf.
http://groups.google.com/group/micro...6ef88195c5c8d5

Put that in your Vistahead crackpipe and smoke it! <eg>
--
~PAÞ

sailor wrote:
> PA Bear -
>
> This is a vista support forum, right? Quit acting like a Microsoft
> tool and provide some actual tech support instead of steering people
> into the inpenetrable microsoft beaurocracy. I hate to start flaming
> like this, but you're listed as a MS MVP - you should be providing the
> highest level of support.

"Paqman" wrote:

> When I try to reach windows update site with Windows Vista I get the error
> "Error number: 0x80070002"
>
> I can't find information on this topic in the searcgh, any clues?