SP1 error 80073712

I have vista business x64, and when i try to install SP1, whether through
windows update, or the standalone installer, even with all antivirus and
firewalls disabled, i get error code: WindowsUpdate_80073712
WindowsUpdate_dt000. windows update appears to get 12% through the download
everytime before it fails. what can i do to make it install properly?

Update: I have tried the "fixes" metioned in other 80073712 error problems,
such as the pending.xml file(that doesnt seem to even exist in that folder),
and i've reinstalled windows update, and i've already installed the update:
KB947821, and if i try to install it again, it says something like "not
applicable to this system." i've also tried another fix metioned elswhere to
run the command "net stop wuauserv" and delete the files in software
distribution folder, then run "net start wuauserv"...that did not work
either. any more ideas?

"Mike" wrote:

> I have vista business x64, and when i try to install SP1, whether through
> windows update, or the standalone installer, even with all antivirus and
> firewalls disabled, i get error code: WindowsUpdate_80073712
> WindowsUpdate_dt000. windows update appears to get 12% through the download
> everytime before it fails. what can i do to make it install properly?

I'm having the exact same problem using Vista Home Premium x64.

"Mike" wrote:

> I have vista business x64, and when i try to install SP1, whether through
> windows update, or the standalone installer, even with all antivirus and
> firewalls disabled, i get error code: WindowsUpdate_80073712
> WindowsUpdate_dt000. windows update appears to get 12% through the download
> everytime before it fails. what can i do to make it install properly?

Try to install KB947821 manually and see if it fixes the problem. This page
has the instructions: http://support.microsoft.com/kb/947821

--
Leo Lie
Windows Update Client
Microsoft

"Mike" <Mike@discussions.microsoft.com> wrote in message
news:14B92702-8531-412E-9123-537A27994EA1@microsoft.com...
> Update: I have tried the "fixes" metioned in other 80073712 error
> problems,
> such as the pending.xml file(that doesnt seem to even exist in that
> folder),
> and i've reinstalled windows update, and i've already installed the
> update:
> KB947821, and if i try to install it again, it says something like "not
> applicable to this system." i've also tried another fix metioned elswhere
> to
> run the command "net stop wuauserv" and delete the files in software
> distribution folder, then run "net start wuauserv"...that did not work
> either. any more ideas?
>
> "Mike" wrote:
>
>> I have vista business x64, and when i try to install SP1, whether through
>> windows update, or the standalone installer, even with all antivirus and
>> firewalls disabled, i get error code: WindowsUpdate_80073712
>> WindowsUpdate_dt000. windows update appears to get 12% through the
>> download
>> everytime before it fails. what can i do to make it install properly?

Check to see if Windows Update is now offering you...

Description of the CheckSUR update for Windows Vista and for Windows Vista
for x64-based systems:
http://support.microsoft.com/kb/947821
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Mike wrote:
> I have vista business x64, and when i try to install SP1, whether through
> windows update, or the standalone installer, even with all antivirus and
> firewalls disabled, i get error code: WindowsUpdate_80073712
> WindowsUpdate_dt000. windows update appears to get 12% through the
> download
> everytime before it fails. what can i do to make it install properly?

i mentioned that i already tried to install the kb947821 manually and it says
"update does not apply to this system". just tried again for the hell of it
and it gave me the same result.


"Leo Lie [MSFT]" wrote:

> Try to install KB947821 manually and see if it fixes the problem. This page
> has the instructions: http://support.microsoft.com/kb/947821
>
> --
> Leo Lie
> Windows Update Client
> Microsoft
>
> "Mike" <Mike@discussions.microsoft.com> wrote in message
> news:14B92702-8531-412E-9123-537A27994EA1@microsoft.com...
> > Update: I have tried the "fixes" metioned in other 80073712 error
> > problems,
> > such as the pending.xml file(that doesnt seem to even exist in that
> > folder),
> > and i've reinstalled windows update, and i've already installed the
> > update:
> > KB947821, and if i try to install it again, it says something like "not
> > applicable to this system." i've also tried another fix metioned elswhere
> > to
> > run the command "net stop wuauserv" and delete the files in software
> > distribution folder, then run "net start wuauserv"...that did not work
> > either. any more ideas?
> >
> > "Mike" wrote:
> >
> >> I have vista business x64, and when i try to install SP1, whether through
> >> windows update, or the standalone installer, even with all antivirus and
> >> firewalls disabled, i get error code: WindowsUpdate_80073712
> >> WindowsUpdate_dt000. windows update appears to get 12% through the
> >> download
> >> everytime before it fails. what can i do to make it install properly?
>

Mike,

That update requires special handling before it will be applicable (listed
in the KB article). Steps 1-4 below are absolutely needed. Also make sure
the architecture is correct (x86 vs x64). Thanks.

To manually install and run CheckSUR, follow these steps:
1. Click Start , click All Programs, click Accessories, right-click Command
Prompt, and then click Run as administrator.
2. In the User Account Control dialog box, click Continue.
3. Type reg add HKLM\COMPONENTS /v StoreCorruptTimeStamp /t REG_SZ /d "0"
/f, and then press ENTER.
4. Type reg delete HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\CheckSUR\,
and then press ENTER.
5. Download and then install CheckSUR from the Microsoft Download Center.
(See the "Update information on the Microsoft Download Center" section.)
6. As soon as the file has been successfully downloaded, double-click the
file to install and run CheckSUR.


--
Leo Lie
Windows Update Client
Microsoft

"Mike" <Mike@discussions.microsoft.com> wrote in message
news:A7C8AC9D-8C40-4321-AF9E-2B5C38292A79@microsoft.com...
> i mentioned that i already tried to install the kb947821 manually and it
> says
> "update does not apply to this system". just tried again for the hell of
> it
> and it gave me the same result.
>
>
> "Leo Lie [MSFT]" wrote:
>
>> Try to install KB947821 manually and see if it fixes the problem. This
>> page
>> has the instructions: http://support.microsoft.com/kb/947821
>>
>> --
>> Leo Lie
>> Windows Update Client
>> Microsoft
>>
>> "Mike" <Mike@discussions.microsoft.com> wrote in message
>> news:14B92702-8531-412E-9123-537A27994EA1@microsoft.com...
>> > Update: I have tried the "fixes" metioned in other 80073712 error
>> > problems,
>> > such as the pending.xml file(that doesnt seem to even exist in that
>> > folder),
>> > and i've reinstalled windows update, and i've already installed the
>> > update:
>> > KB947821, and if i try to install it again, it says something like "not
>> > applicable to this system." i've also tried another fix metioned
>> > elswhere
>> > to
>> > run the command "net stop wuauserv" and delete the files in software
>> > distribution folder, then run "net start wuauserv"...that did not work
>> > either. any more ideas?
>> >
>> > "Mike" wrote:
>> >
>> >> I have vista business x64, and when i try to install SP1, whether
>> >> through
>> >> windows update, or the standalone installer, even with all antivirus
>> >> and
>> >> firewalls disabled, i get error code: WindowsUpdate_80073712
>> >> WindowsUpdate_dt000. windows update appears to get 12% through the
>> >> download
>> >> everytime before it fails. what can i do to make it install properly?
>>

Ok, I followed your directions and got the KB947821 update to install. I then
tried to install SP1 and got the same error message at 12%. the manual
install of SP1 also stops with the same error message. thanks for the help
so far, any other ideas we can try?

"Leo Lie [MSFT]" wrote:

> Mike,
>
> That update requires special handling before it will be applicable (listed
> in the KB article). Steps 1-4 below are absolutely needed. Also make sure
> the architecture is correct (x86 vs x64). Thanks.
>
> To manually install and run CheckSUR, follow these steps:
> 1. Click Start , click All Programs, click Accessories, right-click Command
> Prompt, and then click Run as administrator.
> 2. In the User Account Control dialog box, click Continue.
> 3. Type reg add HKLM\COMPONENTS /v StoreCorruptTimeStamp /t REG_SZ /d "0"
> /f, and then press ENTER.
> 4. Type reg delete HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\CheckSUR\,
> and then press ENTER.
> 5. Download and then install CheckSUR from the Microsoft Download Center.
> (See the "Update information on the Microsoft Download Center" section.)
> 6. As soon as the file has been successfully downloaded, double-click the
> file to install and run CheckSUR.
>
>
> --
> Leo Lie
> Windows Update Client
> Microsoft
>
> "Mike" <Mike@discussions.microsoft.com> wrote in message
> news:A7C8AC9D-8C40-4321-AF9E-2B5C38292A79@microsoft.com...
> > i mentioned that i already tried to install the kb947821 manually and it
> > says
> > "update does not apply to this system". just tried again for the hell of
> > it
> > and it gave me the same result.
> >
> >
> > "Leo Lie [MSFT]" wrote:
> >
> >> Try to install KB947821 manually and see if it fixes the problem. This
> >> page
> >> has the instructions: http://support.microsoft.com/kb/947821
> >>
> >> --
> >> Leo Lie
> >> Windows Update Client
> >> Microsoft
> >>
> >> "Mike" <Mike@discussions.microsoft.com> wrote in message
> >> news:14B92702-8531-412E-9123-537A27994EA1@microsoft.com...
> >> > Update: I have tried the "fixes" metioned in other 80073712 error
> >> > problems,
> >> > such as the pending.xml file(that doesnt seem to even exist in that
> >> > folder),
> >> > and i've reinstalled windows update, and i've already installed the
> >> > update:
> >> > KB947821, and if i try to install it again, it says something like "not
> >> > applicable to this system." i've also tried another fix metioned
> >> > elswhere
> >> > to
> >> > run the command "net stop wuauserv" and delete the files in software
> >> > distribution folder, then run "net start wuauserv"...that did not work
> >> > either. any more ideas?
> >> >
> >> > "Mike" wrote:
> >> >
> >> >> I have vista business x64, and when i try to install SP1, whether
> >> >> through
> >> >> windows update, or the standalone installer, even with all antivirus
> >> >> and
> >> >> firewalls disabled, i get error code: WindowsUpdate_80073712
> >> >> WindowsUpdate_dt000. windows update appears to get 12% through the
> >> >> download
> >> >> everytime before it fails. what can i do to make it install properly?
> >>

just remembered something else, i've had the update KB943411 on my list to
install for quite some time now, but it has failed every time since i
initially tried to install it, so i just hid it to install SP1, but that one
fails with error code 8007371B. not sure if it's related, i guess it's a
windows sidebar update, but maybe that's what's hanging up my SP1 install?


"Mike" wrote:

> Ok, I followed your directions and got the KB947821 update to install. I then
> tried to install SP1 and got the same error message at 12%. the manual
> install of SP1 also stops with the same error message. thanks for the help
> so far, any other ideas we can try?
>
> "Leo Lie [MSFT]" wrote:
>
> > Mike,
> >
> > That update requires special handling before it will be applicable (listed
> > in the KB article). Steps 1-4 below are absolutely needed. Also make sure
> > the architecture is correct (x86 vs x64). Thanks.
> >
> > To manually install and run CheckSUR, follow these steps:
> > 1. Click Start , click All Programs, click Accessories, right-click Command
> > Prompt, and then click Run as administrator.
> > 2. In the User Account Control dialog box, click Continue.
> > 3. Type reg add HKLM\COMPONENTS /v StoreCorruptTimeStamp /t REG_SZ /d "0"
> > /f, and then press ENTER.
> > 4. Type reg delete HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\CheckSUR\,
> > and then press ENTER.
> > 5. Download and then install CheckSUR from the Microsoft Download Center.
> > (See the "Update information on the Microsoft Download Center" section.)
> > 6. As soon as the file has been successfully downloaded, double-click the
> > file to install and run CheckSUR.
> >
> >
> > --
> > Leo Lie
> > Windows Update Client
> > Microsoft
> >
> > "Mike" <Mike@discussions.microsoft.com> wrote in message
> > news:A7C8AC9D-8C40-4321-AF9E-2B5C38292A79@microsoft.com...
> > > i mentioned that i already tried to install the kb947821 manually and it
> > > says
> > > "update does not apply to this system". just tried again for the hell of
> > > it
> > > and it gave me the same result.
> > >
> > >
> > > "Leo Lie [MSFT]" wrote:
> > >
> > >> Try to install KB947821 manually and see if it fixes the problem. This
> > >> page
> > >> has the instructions: http://support.microsoft.com/kb/947821
> > >>
> > >> --
> > >> Leo Lie
> > >> Windows Update Client
> > >> Microsoft
> > >>
> > >> "Mike" <Mike@discussions.microsoft.com> wrote in message
> > >> news:14B92702-8531-412E-9123-537A27994EA1@microsoft.com...
> > >> > Update: I have tried the "fixes" metioned in other 80073712 error
> > >> > problems,
> > >> > such as the pending.xml file(that doesnt seem to even exist in that
> > >> > folder),
> > >> > and i've reinstalled windows update, and i've already installed the
> > >> > update:
> > >> > KB947821, and if i try to install it again, it says something like "not
> > >> > applicable to this system." i've also tried another fix metioned
> > >> > elswhere
> > >> > to
> > >> > run the command "net stop wuauserv" and delete the files in software
> > >> > distribution folder, then run "net start wuauserv"...that did not work
> > >> > either. any more ideas?
> > >> >
> > >> > "Mike" wrote:
> > >> >
> > >> >> I have vista business x64, and when i try to install SP1, whether
> > >> >> through
> > >> >> windows update, or the standalone installer, even with all antivirus
> > >> >> and
> > >> >> firewalls disabled, i get error code: WindowsUpdate_80073712
> > >> >> WindowsUpdate_dt000. windows update appears to get 12% through the
> > >> >> download
> > >> >> everytime before it fails. what can i do to make it install properly?
> > >>

(cross-post added to Vista Perf & Maint)
"Mike" <Mike@discussions.microsoft.com> wrote in message
news:E08DD564-E3E8-4FB1-9C1F-6BFF655CB8AB@microsoft.com...
> just remembered something else, i've had the update KB943411 on my list to
> install for quite some time now, but it has failed every time since i
> initially tried to install it, so i just hid it to install SP1, but that one
> fails with error code 8007371B. not sure if it's related, i guess it's a
> windows sidebar update, but maybe that's what's hanging up my SP1 install?


<cmd_output OS="XPsp2">
E:\>set /a c= 0x371B
14107
E:\>net helpmsg %c%
14107 is not a valid Windows network message number.
</cmd_output>

Does Vista give any different result for net helpmsg 14107
(in a cmd window)?

Apparently it is another SXS related message:

http://msdn2.microsoft.com/en-us/lib...(printer).aspx
<quote>
ERROR_SXS_TRANSACTION_CLOSURE_INCOMPLETE
14107
0x371B
One or more required members of the transaction are not present.
</quote>

So, as usual, I suggest that the code by itself is mostly meaningless.
Search for some context in the files that the update creates or changes.
Search for both the hex and decimal representations of the code.


HTH

Robert Aldwinckle
---


>
>
> "Mike" wrote:
>
>> Ok, I followed your directions and got the KB947821 update to install. I then
>> tried to install SP1 and got the same error message at 12%. the manual
>> install of SP1 also stops with the same error message. thanks for the help
>> so far, any other ideas we can try?
>>
>> "Leo Lie [MSFT]" wrote:
>>
>> > Mike,
>> >
>> > That update requires special handling before it will be applicable (listed
>> > in the KB article). Steps 1-4 below are absolutely needed. Also make sure
>> > the architecture is correct (x86 vs x64). Thanks.
>> >
>> > To manually install and run CheckSUR, follow these steps:
>> > 1. Click Start , click All Programs, click Accessories, right-click Command
>> > Prompt, and then click Run as administrator.
>> > 2. In the User Account Control dialog box, click Continue.
>> > 3. Type reg add HKLM\COMPONENTS /v StoreCorruptTimeStamp /t REG_SZ /d "0"
>> > /f, and then press ENTER.
>> > 4. Type reg delete HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\CheckSUR\,
>> > and then press ENTER.
>> > 5. Download and then install CheckSUR from the Microsoft Download Center.
>> > (See the "Update information on the Microsoft Download Center" section.)
>> > 6. As soon as the file has been successfully downloaded, double-click the
>> > file to install and run CheckSUR.
>> >
>> >
>> > --
>> > Leo Lie
>> > Windows Update Client
>> > Microsoft
>> >
>> > "Mike" <Mike@discussions.microsoft.com> wrote in message
>> > news:A7C8AC9D-8C40-4321-AF9E-2B5C38292A79@microsoft.com...
>> > > i mentioned that i already tried to install the kb947821 manually and it
>> > > says
>> > > "update does not apply to this system". just tried again for the hell of
>> > > it
>> > > and it gave me the same result.
>> > >
>> > >
>> > > "Leo Lie [MSFT]" wrote:
>> > >
>> > >> Try to install KB947821 manually and see if it fixes the problem. This
>> > >> page
>> > >> has the instructions: http://support.microsoft.com/kb/947821
>> > >>
>> > >> --
>> > >> Leo Lie
>> > >> Windows Update Client
>> > >> Microsoft
>> > >>
>> > >> "Mike" <Mike@discussions.microsoft.com> wrote in message
>> > >> news:14B92702-8531-412E-9123-537A27994EA1@microsoft.com...
>> > >> > Update: I have tried the "fixes" metioned in other 80073712 error
>> > >> > problems,
>> > >> > such as the pending.xml file(that doesnt seem to even exist in that
>> > >> > folder),
>> > >> > and i've reinstalled windows update, and i've already installed the
>> > >> > update:
>> > >> > KB947821, and if i try to install it again, it says something like "not
>> > >> > applicable to this system." i've also tried another fix metioned
>> > >> > elswhere
>> > >> > to
>> > >> > run the command "net stop wuauserv" and delete the files in software
>> > >> > distribution folder, then run "net start wuauserv"...that did not work
>> > >> > either. any more ideas?
>> > >> >
>> > >> > "Mike" wrote:
>> > >> >
>> > >> >> I have vista business x64, and when i try to install SP1, whether
>> > >> >> through
>> > >> >> windows update, or the standalone installer, even with all antivirus
>> > >> >> and
>> > >> >> firewalls disabled, i get error code: WindowsUpdate_80073712
>> > >> >> WindowsUpdate_dt000. windows update appears to get 12% through the
>> > >> >> download
>> > >> >> everytime before it fails. what can i do to make it install properly?
>> > >>

Mike, it's time to use the free support. Be sure to mention that you have
run KB947821 (they'll ask for the log), and also the fact that KB943411
won't install. Thanks.

Unlimited installation and compatibility support for Vista SP1 is available
at no charge through 18 Mar-09
https://support.microsoft.com/oas/de...4&gprid=500921

--
Leo Lie
Windows Update Client
Microsoft

"Mike" <Mike@discussions.microsoft.com> wrote in message
news:E08DD564-E3E8-4FB1-9C1F-6BFF655CB8AB@microsoft.com...
> just remembered something else, i've had the update KB943411 on my list to
> install for quite some time now, but it has failed every time since i
> initially tried to install it, so i just hid it to install SP1, but that
> one
> fails with error code 8007371B. not sure if it's related, i guess it's a
> windows sidebar update, but maybe that's what's hanging up my SP1 install?
>
>
> "Mike" wrote:
>
>> Ok, I followed your directions and got the KB947821 update to install. I
>> then
>> tried to install SP1 and got the same error message at 12%. the manual
>> install of SP1 also stops with the same error message. thanks for the
>> help
>> so far, any other ideas we can try?
>>
>> "Leo Lie [MSFT]" wrote:
>>
>> > Mike,
>> >
>> > That update requires special handling before it will be applicable
>> > (listed
>> > in the KB article). Steps 1-4 below are absolutely needed. Also make
>> > sure
>> > the architecture is correct (x86 vs x64). Thanks.
>> >
>> > To manually install and run CheckSUR, follow these steps:
>> > 1. Click Start , click All Programs, click Accessories, right-click
>> > Command
>> > Prompt, and then click Run as administrator.
>> > 2. In the User Account Control dialog box, click Continue.
>> > 3. Type reg add HKLM\COMPONENTS /v StoreCorruptTimeStamp /t REG_SZ /d
>> > "0"
>> > /f, and then press ENTER.
>> > 4. Type reg delete
>> > HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\CheckSUR\,
>> > and then press ENTER.
>> > 5. Download and then install CheckSUR from the Microsoft Download
>> > Center.
>> > (See the "Update information on the Microsoft Download Center"
>> > section.)
>> > 6. As soon as the file has been successfully downloaded, double-click
>> > the
>> > file to install and run CheckSUR.
>> >
>> >
>> > --
>> > Leo Lie
>> > Windows Update Client
>> > Microsoft
>> >
>> > "Mike" <Mike@discussions.microsoft.com> wrote in message
>> > news:A7C8AC9D-8C40-4321-AF9E-2B5C38292A79@microsoft.com...
>> > > i mentioned that i already tried to install the kb947821 manually and
>> > > it
>> > > says
>> > > "update does not apply to this system". just tried again for the
>> > > hell of
>> > > it
>> > > and it gave me the same result.
>> > >
>> > >
>> > > "Leo Lie [MSFT]" wrote:
>> > >
>> > >> Try to install KB947821 manually and see if it fixes the problem.
>> > >> This
>> > >> page
>> > >> has the instructions: http://support.microsoft.com/kb/947821
>> > >>
>> > >> --
>> > >> Leo Lie
>> > >> Windows Update Client
>> > >> Microsoft
>> > >>
>> > >> "Mike" <Mike@discussions.microsoft.com> wrote in message
>> > >> news:14B92702-8531-412E-9123-537A27994EA1@microsoft.com...
>> > >> > Update: I have tried the "fixes" metioned in other 80073712 error
>> > >> > problems,
>> > >> > such as the pending.xml file(that doesnt seem to even exist in
>> > >> > that
>> > >> > folder),
>> > >> > and i've reinstalled windows update, and i've already installed
>> > >> > the
>> > >> > update:
>> > >> > KB947821, and if i try to install it again, it says something like
>> > >> > "not
>> > >> > applicable to this system." i've also tried another fix metioned
>> > >> > elswhere
>> > >> > to
>> > >> > run the command "net stop wuauserv" and delete the files in
>> > >> > software
>> > >> > distribution folder, then run "net start wuauserv"...that did not
>> > >> > work
>> > >> > either. any more ideas?
>> > >> >
>> > >> > "Mike" wrote:
>> > >> >
>> > >> >> I have vista business x64, and when i try to install SP1, whether
>> > >> >> through
>> > >> >> windows update, or the standalone installer, even with all
>> > >> >> antivirus
>> > >> >> and
>> > >> >> firewalls disabled, i get error code: WindowsUpdate_80073712
>> > >> >> WindowsUpdate_dt000. windows update appears to get 12% through
>> > >> >> the
>> > >> >> download
>> > >> >> everytime before it fails. what can i do to make it install
>> > >> >> properly?
>> > >>

Well, I've tried just about everything with microsoft...the checkSUR update,
taking ownership of and deleting the pending.xml file(does not exist),
deleting the "softwaredistribution" file and prefetch files, running in clean
boot mode or safe mode, uninstalling Norton Antivirus, they did their easy
assist remote desktop several times and deleted and renamed several registry
keys...seems like i'm forgetting something else too...but none of it worked.
now they're telling me that i have to reinstall vista...or something about
maybe a standing upgrade or something...but that costs money to my knowledge,
and i already bought a 64bit full version of vista, so i'm not buying another
one, that's pointless. so i'll let you know what I actually do when it
happens...but they coudln't fix my problem



"Leo Lie [MSFT]" wrote:

> Mike, it's time to use the free support. Be sure to mention that you have
> run KB947821 (they'll ask for the log), and also the fact that KB943411
> won't install. Thanks.
>
> Unlimited installation and compatibility support for Vista SP1 is available
> at no charge through 18 Mar-09
> https://support.microsoft.com/oas/de...4&gprid=500921
>
> --
> Leo Lie
> Windows Update Client
> Microsoft
>
> "Mike" <Mike@discussions.microsoft.com> wrote in message
> news:E08DD564-E3E8-4FB1-9C1F-6BFF655CB8AB@microsoft.com...
> > just remembered something else, i've had the update KB943411 on my list to
> > install for quite some time now, but it has failed every time since i
> > initially tried to install it, so i just hid it to install SP1, but that
> > one
> > fails with error code 8007371B. not sure if it's related, i guess it's a
> > windows sidebar update, but maybe that's what's hanging up my SP1 install?
> >
> >
> > "Mike" wrote:
> >
> >> Ok, I followed your directions and got the KB947821 update to install. I
> >> then
> >> tried to install SP1 and got the same error message at 12%. the manual
> >> install of SP1 also stops with the same error message. thanks for the
> >> help
> >> so far, any other ideas we can try?
> >>
> >> "Leo Lie [MSFT]" wrote:
> >>
> >> > Mike,
> >> >
> >> > That update requires special handling before it will be applicable
> >> > (listed
> >> > in the KB article). Steps 1-4 below are absolutely needed. Also make
> >> > sure
> >> > the architecture is correct (x86 vs x64). Thanks.
> >> >
> >> > To manually install and run CheckSUR, follow these steps:
> >> > 1. Click Start , click All Programs, click Accessories, right-click
> >> > Command
> >> > Prompt, and then click Run as administrator.
> >> > 2. In the User Account Control dialog box, click Continue.
> >> > 3. Type reg add HKLM\COMPONENTS /v StoreCorruptTimeStamp /t REG_SZ /d
> >> > "0"
> >> > /f, and then press ENTER.
> >> > 4. Type reg delete
> >> > HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\CheckSUR\,
> >> > and then press ENTER.
> >> > 5. Download and then install CheckSUR from the Microsoft Download
> >> > Center.
> >> > (See the "Update information on the Microsoft Download Center"
> >> > section.)
> >> > 6. As soon as the file has been successfully downloaded, double-click
> >> > the
> >> > file to install and run CheckSUR.
> >> >
> >> >
> >> > --
> >> > Leo Lie
> >> > Windows Update Client
> >> > Microsoft
> >> >
> >> > "Mike" <Mike@discussions.microsoft.com> wrote in message
> >> > news:A7C8AC9D-8C40-4321-AF9E-2B5C38292A79@microsoft.com...
> >> > > i mentioned that i already tried to install the kb947821 manually and
> >> > > it
> >> > > says
> >> > > "update does not apply to this system". just tried again for the
> >> > > hell of
> >> > > it
> >> > > and it gave me the same result.
> >> > >
> >> > >
> >> > > "Leo Lie [MSFT]" wrote:
> >> > >
> >> > >> Try to install KB947821 manually and see if it fixes the problem.
> >> > >> This
> >> > >> page
> >> > >> has the instructions: http://support.microsoft.com/kb/947821
> >> > >>
> >> > >> --
> >> > >> Leo Lie
> >> > >> Windows Update Client
> >> > >> Microsoft
> >> > >>
> >> > >> "Mike" <Mike@discussions.microsoft.com> wrote in message
> >> > >> news:14B92702-8531-412E-9123-537A27994EA1@microsoft.com...
> >> > >> > Update: I have tried the "fixes" metioned in other 80073712 error
> >> > >> > problems,
> >> > >> > such as the pending.xml file(that doesnt seem to even exist in
> >> > >> > that
> >> > >> > folder),
> >> > >> > and i've reinstalled windows update, and i've already installed
> >> > >> > the
> >> > >> > update:
> >> > >> > KB947821, and if i try to install it again, it says something like
> >> > >> > "not
> >> > >> > applicable to this system." i've also tried another fix metioned
> >> > >> > elswhere
> >> > >> > to
> >> > >> > run the command "net stop wuauserv" and delete the files in
> >> > >> > software
> >> > >> > distribution folder, then run "net start wuauserv"...that did not
> >> > >> > work
> >> > >> > either. any more ideas?
> >> > >> >
> >> > >> > "Mike" wrote:
> >> > >> >
> >> > >> >> I have vista business x64, and when i try to install SP1, whether
> >> > >> >> through
> >> > >> >> windows update, or the standalone installer, even with all
> >> > >> >> antivirus
> >> > >> >> and
> >> > >> >> firewalls disabled, i get error code: WindowsUpdate_80073712
> >> > >> >> WindowsUpdate_dt000. windows update appears to get 12% through
> >> > >> >> the
> >> > >> >> download
> >> > >> >> everytime before it fails. what can i do to make it install
> >> > >> >> properly?
> >> > >>

yup, had to reinstall vista entirely....it worked...problem solved...but now
i have to reinstall everything...and now randomly my external hard drive
isn't working...so maybe vista just isn't recognising it, i dont know. but
hopefully everyone else doesn't have to reinstall, but we tried everything up
to that point and that's all that was left. good luck all, hope you do
better than i did, signing out...

Mike



"Mike" wrote:

> Well, I've tried just about everything with microsoft...the checkSUR update,
> taking ownership of and deleting the pending.xml file(does not exist),
> deleting the "softwaredistribution" file and prefetch files, running in clean
> boot mode or safe mode, uninstalling Norton Antivirus, they did their easy
> assist remote desktop several times and deleted and renamed several registry
> keys...seems like i'm forgetting something else too...but none of it worked.
> now they're telling me that i have to reinstall vista...or something about
> maybe a standing upgrade or something...but that costs money to my knowledge,
> and i already bought a 64bit full version of vista, so i'm not buying another
> one, that's pointless. so i'll let you know what I actually do when it
> happens...but they coudln't fix my problem
>
>
>
> "Leo Lie [MSFT]" wrote:
>
> > Mike, it's time to use the free support. Be sure to mention that you have
> > run KB947821 (they'll ask for the log), and also the fact that KB943411
> > won't install. Thanks.
> >
> > Unlimited installation and compatibility support for Vista SP1 is available
> > at no charge through 18 Mar-09
> > https://support.microsoft.com/oas/de...4&gprid=500921
> >
> > --
> > Leo Lie
> > Windows Update Client
> > Microsoft
> >
> > "Mike" <Mike@discussions.microsoft.com> wrote in message
> > news:E08DD564-E3E8-4FB1-9C1F-6BFF655CB8AB@microsoft.com...
> > > just remembered something else, i've had the update KB943411 on my list to
> > > install for quite some time now, but it has failed every time since i
> > > initially tried to install it, so i just hid it to install SP1, but that
> > > one
> > > fails with error code 8007371B. not sure if it's related, i guess it's a
> > > windows sidebar update, but maybe that's what's hanging up my SP1 install?
> > >
> > >
> > > "Mike" wrote:
> > >
> > >> Ok, I followed your directions and got the KB947821 update to install. I
> > >> then
> > >> tried to install SP1 and got the same error message at 12%. the manual
> > >> install of SP1 also stops with the same error message. thanks for the
> > >> help
> > >> so far, any other ideas we can try?
> > >>
> > >> "Leo Lie [MSFT]" wrote:
> > >>
> > >> > Mike,
> > >> >
> > >> > That update requires special handling before it will be applicable
> > >> > (listed
> > >> > in the KB article). Steps 1-4 below are absolutely needed. Also make
> > >> > sure
> > >> > the architecture is correct (x86 vs x64). Thanks.
> > >> >
> > >> > To manually install and run CheckSUR, follow these steps:
> > >> > 1. Click Start , click All Programs, click Accessories, right-click
> > >> > Command
> > >> > Prompt, and then click Run as administrator.
> > >> > 2. In the User Account Control dialog box, click Continue.
> > >> > 3. Type reg add HKLM\COMPONENTS /v StoreCorruptTimeStamp /t REG_SZ /d
> > >> > "0"
> > >> > /f, and then press ENTER.
> > >> > 4. Type reg delete
> > >> > HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\CheckSUR\,
> > >> > and then press ENTER.
> > >> > 5. Download and then install CheckSUR from the Microsoft Download
> > >> > Center.
> > >> > (See the "Update information on the Microsoft Download Center"
> > >> > section.)
> > >> > 6. As soon as the file has been successfully downloaded, double-click
> > >> > the
> > >> > file to install and run CheckSUR.
> > >> >
> > >> >
> > >> > --
> > >> > Leo Lie
> > >> > Windows Update Client
> > >> > Microsoft
> > >> >
> > >> > "Mike" <Mike@discussions.microsoft.com> wrote in message
> > >> > news:A7C8AC9D-8C40-4321-AF9E-2B5C38292A79@microsoft.com...
> > >> > > i mentioned that i already tried to install the kb947821 manually and
> > >> > > it
> > >> > > says
> > >> > > "update does not apply to this system". just tried again for the
> > >> > > hell of
> > >> > > it
> > >> > > and it gave me the same result.
> > >> > >
> > >> > >
> > >> > > "Leo Lie [MSFT]" wrote:
> > >> > >
> > >> > >> Try to install KB947821 manually and see if it fixes the problem.
> > >> > >> This
> > >> > >> page
> > >> > >> has the instructions: http://support.microsoft.com/kb/947821
> > >> > >>
> > >> > >> --
> > >> > >> Leo Lie
> > >> > >> Windows Update Client
> > >> > >> Microsoft
> > >> > >>
> > >> > >> "Mike" <Mike@discussions.microsoft.com> wrote in message
> > >> > >> news:14B92702-8531-412E-9123-537A27994EA1@microsoft.com...
> > >> > >> > Update: I have tried the "fixes" metioned in other 80073712 error
> > >> > >> > problems,
> > >> > >> > such as the pending.xml file(that doesnt seem to even exist in
> > >> > >> > that
> > >> > >> > folder),
> > >> > >> > and i've reinstalled windows update, and i've already installed
> > >> > >> > the
> > >> > >> > update:
> > >> > >> > KB947821, and if i try to install it again, it says something like
> > >> > >> > "not
> > >> > >> > applicable to this system." i've also tried another fix metioned
> > >> > >> > elswhere
> > >> > >> > to
> > >> > >> > run the command "net stop wuauserv" and delete the files in
> > >> > >> > software
> > >> > >> > distribution folder, then run "net start wuauserv"...that did not
> > >> > >> > work
> > >> > >> > either. any more ideas?
> > >> > >> >
> > >> > >> > "Mike" wrote:
> > >> > >> >
> > >> > >> >> I have vista business x64, and when i try to install SP1, whether
> > >> > >> >> through
> > >> > >> >> windows update, or the standalone installer, even with all
> > >> > >> >> antivirus
> > >> > >> >> and
> > >> > >> >> firewalls disabled, i get error code: WindowsUpdate_80073712
> > >> > >> >> WindowsUpdate_dt000. windows update appears to get 12% through
> > >> > >> >> the
> > >> > >> >> download
> > >> > >> >> everytime before it fails. what can i do to make it install
> > >> > >> >> properly?
> > >> > >>