Vista 32 Ultimate Update gets error 80073712

I have been having the same windows update error code when trying to update
manually (the system seems to do automatic updates in background
successfully)! I have installed SP1 successfully but I am still getting the
same error code (I have checked and I do have KB947821 installed. Any ideas?

Check to see if Windows Update is now offering you...

Description of the CheckSUR update for Windows Vista and for Windows Vista
for x64-based systems:
http://support.microsoft.com/kb/947821

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Pbellamy999 wrote:
> I have been having the same windows update error code when trying to
> update
> manually (the system seems to do automatic updates in background
> successfully)! I have installed SP1 successfully but I am still getting
> the
> same error code (I have checked and I do have KB947821 installed. Any
> ideas?

I am having the same problem and have tried to use the solution based in the
947821 article. However, I can't find "CheckSUR" to download at microsoft
Download Center.

"PA Bear [MS MVP]" wrote:

> Check to see if Windows Update is now offering you...
>
> Description of the CheckSUR update for Windows Vista and for Windows Vista
> for x64-based systems:
> http://support.microsoft.com/kb/947821
>
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> Pbellamy999 wrote:
> > I have been having the same windows update error code when trying to
> > update
> > manually (the system seems to do automatic updates in background
> > successfully)! I have installed SP1 successfully but I am still getting
> > the
> > same error code (I have checked and I do have KB947821 installed. Any
> > ideas?
>
>

Re-read the article and see how to manually obtain it. Unfortunately it
involves a registry hack.
K

"NJKF" wrote:

> I am having the same problem and have tried to use the solution based in the
> 947821 article. However, I can't find "CheckSUR" to download at microsoft
> Download Center.
>
> "PA Bear [MS MVP]" wrote:
>
> > Check to see if Windows Update is now offering you...
> >
> > Description of the CheckSUR update for Windows Vista and for Windows Vista
> > for x64-based systems:
> > http://support.microsoft.com/kb/947821
> >
> > --
> > ~Robear Dyer (PA Bear)
> > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> > AumHa VSOP & Admin http://aumha.net
> > DTS-L http://dts-l.net/
> >
> >
> > Pbellamy999 wrote:
> > > I have been having the same windows update error code when trying to
> > > update
> > > manually (the system seems to do automatic updates in background
> > > successfully)! I have installed SP1 successfully but I am still getting
> > > the
> > > same error code (I have checked and I do have KB947821 installed. Any
> > > ideas?
> >
> >

You'll find direct download links in the KB article:
http://support.microsoft.com/kb/947821
--
~PA Bear

NJKF wrote:
> I am having the same problem and have tried to use the solution based in
> the
> 947821 article. However, I can't find "CheckSUR" to download at microsoft
> Download Center.
>
> "PA Bear [MS MVP]" wrote:
>
>> Check to see if Windows Update is now offering you...
>>
>> Description of the CheckSUR update for Windows Vista and for Windows
>> Vista
>> for x64-based systems:
>> http://support.microsoft.com/kb/947821
>>
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> Pbellamy999 wrote:
>>> I have been having the same windows update error code when trying to
>>> update
>>> manually (the system seems to do automatic updates in background
>>> successfully)! I have installed SP1 successfully but I am still getting
>>> the
>>> same error code (I have checked and I do have KB947821 installed. Any
>>> ideas?

I already have 947821 installed. My system automatically updates but I cannot
manually invoke windows update - I just get that damn error code all the time.

"PA Bear [MS MVP]" wrote:

> Check to see if Windows Update is now offering you...
>
> Description of the CheckSUR update for Windows Vista and for Windows Vista
> for x64-based systems:
> http://support.microsoft.com/kb/947821
>
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
> Pbellamy999 wrote:
> > I have been having the same windows update error code when trying to
> > update
> > manually (the system seems to do automatic updates in background
> > successfully)! I have installed SP1 successfully but I am still getting
> > the
> > same error code (I have checked and I do have KB947821 installed. Any
> > ideas?
>
>

Then I'd recommend that you see...

Unlimited installation and compatibility support for Vista SP1 is available
at no charge through 18 Mar-09
https://support.microsoft.com/oas/de...4&gprid=500921
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Pbellamy999 wrote:
> I already have 947821 installed. My system automatically updates but I
> cannot manually invoke windows update - I just get that damn error code
> all
> the time.
>
> "PA Bear [MS MVP]" wrote:
>
>> Check to see if Windows Update is now offering you...
>>
>> Description of the CheckSUR update for Windows Vista and for Windows
>> Vista
>> for x64-based systems:
>> http://support.microsoft.com/kb/947821
>>
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>> Pbellamy999 wrote:
>>> I have been having the same windows update error code when trying to
>>> update
>>> manually (the system seems to do automatic updates in background
>>> successfully)! I have installed SP1 successfully but I am still getting
>>> the
>>> same error code (I have checked and I do have KB947821 installed. Any
>>> ideas?

"Pbellamy999" wrote:

> I have been having the same windows update error code when trying to update
> manually (the system seems to do automatic updates in background
> successfully)! I have installed SP1 successfully but I am still getting the
> same error code (I have checked and I do have KB947821 installed. Any ideas?

I finally resolved 80073712 errors today.

I ran the CheckSUR utility, and then reviewed its logs:

\Windows\Logs\CBS\checksur.log

CheckSUR did not fix my problem, but the logs told me what it was, which was:

Checking component store
(f) Corrupt
Manifest CSI 0x00000000 \winsxs\Manifests\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_6.0.6000.16609_none_89a35f80d52d451d.manifest Microsoft-Windows-IE-InternetExplorer,
Culture=neutral, Version=6.0.6000.16609, PublicKeyToken=31bf3856ad364e35,
ProcessorArchitecture=amd64, versionScope=NonSxS Manifest: Empty file

---

I then went to the \Windows\WinSXS\Manifests folder, found the above file to
indeed be zero bytes, and removed it. (I had to take ownership of it to do
so).

After that, the update that wouldn't install (the IE7 cumulative update
rollup of the month), went in without a hitch.

So, in short, CheckSUR won't necessarily FIX all the problems it finds, but
if you go look at its log files you may be able to identify the problem file
on your own and thus resolve the problem.

I don't advise poking around your Manifests folder and taking ownership of
files unless you understand the consequences and/or have expert help.
Opening a support case with Microsoft is still the preferred method of
resolving these issues.

Jeff Woods
Reading, PA

This fixed everything - I had a corrupt catalog and two zero length
manifests; after taking ownership of them and removing them my updates went
just fine. Thanks a lot!

Andrew

"ADBjester" wrote:

>
>
> "Pbellamy999" wrote:
>
> > I have been having the same windows update error code when trying to update
> > manually (the system seems to do automatic updates in background
> > successfully)! I have installed SP1 successfully but I am still getting the
> > same error code (I have checked and I do have KB947821 installed. Any ideas?
>
> I finally resolved 80073712 errors today.
>
> I ran the CheckSUR utility, and then reviewed its logs:
>
> \Windows\Logs\CBS\checksur.log
>
> CheckSUR did not fix my problem, but the logs told me what it was, which was:
>
> Checking component store
> (f) Corrupt
> Manifest CSI 0x00000000 \winsxs\Manifests\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_6.0.6000.16609_none_89a35f80d52d451d.manifest Microsoft-Windows-IE-InternetExplorer,
> Culture=neutral, Version=6.0.6000.16609, PublicKeyToken=31bf3856ad364e35,
> ProcessorArchitecture=amd64, versionScope=NonSxS Manifest: Empty file
>
> ---
>
> I then went to the \Windows\WinSXS\Manifests folder, found the above file to
> indeed be zero bytes, and removed it. (I had to take ownership of it to do
> so).
>
> After that, the update that wouldn't install (the IE7 cumulative update
> rollup of the month), went in without a hitch.
>
> So, in short, CheckSUR won't necessarily FIX all the problems it finds, but
> if you go look at its log files you may be able to identify the problem file
> on your own and thus resolve the problem.
>
> I don't advise poking around your Manifests folder and taking ownership of
> files unless you understand the consequences and/or have expert help.
> Opening a support case with Microsoft is still the preferred method of
> resolving these issues.
>
> Jeff Woods
> Reading, PA