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Thread: Vista update KB938371 fails to install. error code 80073712

  1. #1
    Jumbo Guest

    Vista update KB938371 fails to install. error code 80073712

    Update 938371 fails to install, green install bar gets almost to the the end
    then stops.
    Error code 80073712
    Have tried both automatic install ( Windows Update) and standalone methods.
    All other updates have been and continue to install correctly.
    --
    Jumbo

  2. #2
    MowGreen [MVP] Guest

    Re: Vista update KB938371 fails to install. error code 80073712

    The errror indicates Windows Update file corruption. Check for the
    presence of pending.xml in C:\WINDOWS\WinSxS and delete it, if present.

    If the above does not resolve the error, then see if reinstalling the
    latest Version of the Windows Update Agent does -
    http://support.microsoft.com/kb/946928
    Use this article for your guide on installing it -
    http://www.bleepingcomputer.com/blog...showentry=1172


    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============




    Jumbo wrote:

    > Update 938371 fails to install, green install bar gets almost to the the end
    > then stops.
    > Error code 80073712
    > Have tried both automatic install ( Windows Update) and standalone methods.
    > All other updates have been and continue to install correctly.


  3. #3
    Jumbo Guest

    Re: Vista update KB938371 fails to install. error code 80073712

    Many Thanks,
    1. there is no 'pending.xml' in the WINSXS folder. ( but have deleted
    '798c79424c6ec801f301000028093411.pending.xml' from folder
    WINSXS/Temp/Pending Renames' )-to no avail.
    2. Have installed Windows Update Agent-no change, update still does not
    install.
    3. Error only occurs when try to install KB 938371 ( the vital pre-requsite
    for Vista SP1) and an older KB 929735.
    Have just installed other 'update Tuesday' updates successfully!
    4. Have tried Automatic and Stand Alone installs
    5. KB 938371 appears to stall with about 99% ( of green bar) complete
    6. both updates fail with error code 80073712
    7. have tried with all firewalls/antivirus disabled.
    8. Have Microsoft EMEA Consumer Technical Support working on this
    simultaneously.
    --
    Jumbo


    "MowGreen [MVP]" wrote:

    > The errror indicates Windows Update file corruption. Check for the
    > presence of pending.xml in C:\WINDOWS\WinSxS and delete it, if present.
    >
    > If the above does not resolve the error, then see if reinstalling the
    > latest Version of the Windows Update Agent does -
    > http://support.microsoft.com/kb/946928
    > Use this article for your guide on installing it -
    > http://www.bleepingcomputer.com/blog...showentry=1172
    >
    >
    > MowGreen [MVP 2003-2008]
    > ===============
    > *-343-* FDNY
    > Never Forgotten
    > ===============
    >
    >
    >
    >
    > Jumbo wrote:
    >
    > > Update 938371 fails to install, green install bar gets almost to the the end
    > > then stops.
    > > Error code 80073712
    > > Have tried both automatic install ( Windows Update) and standalone methods.
    > > All other updates have been and continue to install correctly.

    >


  4. #4
    jgtj Guest

    Re: Vista update KB938371 fails to install. error code 80073712

    I have the exact same symptoms, even to KB929735 failing last September, but
    this has dropped from the list despite not having been done.

    I have been around several forums,some of the suggestions are dangerous and
    likely to cause problems.

    If you find a solution please post it here.
    Thanks.

    "Jumbo" wrote:

    > Many Thanks,
    > 1. there is no 'pending.xml' in the WINSXS folder. ( but have deleted
    > '798c79424c6ec801f301000028093411.pending.xml' from folder
    > WINSXS/Temp/Pending Renames' )-to no avail.
    > 2. Have installed Windows Update Agent-no change, update still does not
    > install.
    > 3. Error only occurs when try to install KB 938371 ( the vital pre-requsite
    > for Vista SP1) and an older KB 929735.
    > Have just installed other 'update Tuesday' updates successfully!
    > 4. Have tried Automatic and Stand Alone installs
    > 5. KB 938371 appears to stall with about 99% ( of green bar) complete
    > 6. both updates fail with error code 80073712
    > 7. have tried with all firewalls/antivirus disabled.
    > 8. Have Microsoft EMEA Consumer Technical Support working on this
    > simultaneously.
    > --
    > Jumbo
    >
    >
    > "MowGreen [MVP]" wrote:
    >
    > > The errror indicates Windows Update file corruption. Check for the
    > > presence of pending.xml in C:\WINDOWS\WinSxS and delete it, if present.
    > >
    > > If the above does not resolve the error, then see if reinstalling the
    > > latest Version of the Windows Update Agent does -
    > > http://support.microsoft.com/kb/946928
    > > Use this article for your guide on installing it -
    > > http://www.bleepingcomputer.com/blog...showentry=1172
    > >
    > >
    > > MowGreen [MVP 2003-2008]
    > > ===============
    > > *-343-* FDNY
    > > Never Forgotten
    > > ===============
    > >
    > >
    > >
    > >
    > > Jumbo wrote:
    > >
    > > > Update 938371 fails to install, green install bar gets almost to the the end
    > > > then stops.
    > > > Error code 80073712
    > > > Have tried both automatic install ( Windows Update) and standalone methods.
    > > > All other updates have been and continue to install correctly.

    > >


  5. #5
    help me somebody pls Guest

    Re: Vista update KB938371 fails to install. error code 80073712


    **********************************************************
    I have the exact same problem with KB938371
    **********************************************************
    I have tried the same instructions given above but I still have the same
    problem
    **********************************************************
    I have even tried logging a call with Microsoft support which was a waste of
    time
    **********************************************************
    Can someone PLEASE HELP
    **********************************************************


    "jgtj" wrote:

    > I have the exact same symptoms, even to KB929735 failing last September, but
    > this has dropped from the list despite not having been done.
    >
    > I have been around several forums,some of the suggestions are dangerous and
    > likely to cause problems.
    >
    > If you find a solution please post it here.
    > Thanks.
    >
    > "Jumbo" wrote:
    >
    > > Many Thanks,
    > > 1. there is no 'pending.xml' in the WINSXS folder. ( but have deleted
    > > '798c79424c6ec801f301000028093411.pending.xml' from folder
    > > WINSXS/Temp/Pending Renames' )-to no avail.
    > > 2. Have installed Windows Update Agent-no change, update still does not
    > > install.
    > > 3. Error only occurs when try to install KB 938371 ( the vital pre-requsite
    > > for Vista SP1) and an older KB 929735.
    > > Have just installed other 'update Tuesday' updates successfully!
    > > 4. Have tried Automatic and Stand Alone installs
    > > 5. KB 938371 appears to stall with about 99% ( of green bar) complete
    > > 6. both updates fail with error code 80073712
    > > 7. have tried with all firewalls/antivirus disabled.
    > > 8. Have Microsoft EMEA Consumer Technical Support working on this
    > > simultaneously.
    > > --
    > > Jumbo
    > >
    > >
    > > "MowGreen [MVP]" wrote:
    > >
    > > > The errror indicates Windows Update file corruption. Check for the
    > > > presence of pending.xml in C:\WINDOWS\WinSxS and delete it, if present.
    > > >
    > > > If the above does not resolve the error, then see if reinstalling the
    > > > latest Version of the Windows Update Agent does -
    > > > http://support.microsoft.com/kb/946928
    > > > Use this article for your guide on installing it -
    > > > http://www.bleepingcomputer.com/blog...showentry=1172
    > > >
    > > >
    > > > MowGreen [MVP 2003-2008]
    > > > ===============
    > > > *-343-* FDNY
    > > > Never Forgotten
    > > > ===============
    > > >
    > > >
    > > >
    > > >
    > > > Jumbo wrote:
    > > >
    > > > > Update 938371 fails to install, green install bar gets almost to the the end
    > > > > then stops.
    > > > > Error code 80073712
    > > > > Have tried both automatic install ( Windows Update) and standalone methods.
    > > > > All other updates have been and continue to install correctly.
    > > >


  6. #6
    help me somebody pls Guest

    Re: Vista update KB938371 fails to install. error code 80073712



    Forgot to mention, I also have the same problem with KB929735.

    Basically I have the EXACT same problem as Jumbo.

    Jumbo, if you find a solution, please post a reply back here for me.

    Many thanks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    "help me somebody pls" wrote:

    >
    > **********************************************************
    > I have the exact same problem with KB938371
    > **********************************************************
    > I have tried the same instructions given above but I still have the same
    > problem
    > **********************************************************
    > I have even tried logging a call with Microsoft support which was a waste of
    > time
    > **********************************************************
    > Can someone PLEASE HELP
    > **********************************************************
    >
    >
    > "jgtj" wrote:
    >
    > > I have the exact same symptoms, even to KB929735 failing last September, but
    > > this has dropped from the list despite not having been done.
    > >
    > > I have been around several forums,some of the suggestions are dangerous and
    > > likely to cause problems.
    > >
    > > If you find a solution please post it here.
    > > Thanks.
    > >
    > > "Jumbo" wrote:
    > >
    > > > Many Thanks,
    > > > 1. there is no 'pending.xml' in the WINSXS folder. ( but have deleted
    > > > '798c79424c6ec801f301000028093411.pending.xml' from folder
    > > > WINSXS/Temp/Pending Renames' )-to no avail.
    > > > 2. Have installed Windows Update Agent-no change, update still does not
    > > > install.
    > > > 3. Error only occurs when try to install KB 938371 ( the vital pre-requsite
    > > > for Vista SP1) and an older KB 929735.
    > > > Have just installed other 'update Tuesday' updates successfully!
    > > > 4. Have tried Automatic and Stand Alone installs
    > > > 5. KB 938371 appears to stall with about 99% ( of green bar) complete
    > > > 6. both updates fail with error code 80073712
    > > > 7. have tried with all firewalls/antivirus disabled.
    > > > 8. Have Microsoft EMEA Consumer Technical Support working on this
    > > > simultaneously.
    > > > --
    > > > Jumbo
    > > >
    > > >
    > > > "MowGreen [MVP]" wrote:
    > > >
    > > > > The errror indicates Windows Update file corruption. Check for the
    > > > > presence of pending.xml in C:\WINDOWS\WinSxS and delete it, if present.
    > > > >
    > > > > If the above does not resolve the error, then see if reinstalling the
    > > > > latest Version of the Windows Update Agent does -
    > > > > http://support.microsoft.com/kb/946928
    > > > > Use this article for your guide on installing it -
    > > > > http://www.bleepingcomputer.com/blog...showentry=1172
    > > > >
    > > > >
    > > > > MowGreen [MVP 2003-2008]
    > > > > ===============
    > > > > *-343-* FDNY
    > > > > Never Forgotten
    > > > > ===============
    > > > >
    > > > >
    > > > >
    > > > >
    > > > > Jumbo wrote:
    > > > >
    > > > > > Update 938371 fails to install, green install bar gets almost to the the end
    > > > > > then stops.
    > > > > > Error code 80073712
    > > > > > Have tried both automatic install ( Windows Update) and standalone methods.
    > > > > > All other updates have been and continue to install correctly.
    > > > >


  7. #7
    Jumbo Guest

    Re: Vista update KB938371 fails to install. error code 80073712

    I have had help from Microsoft, they took remote control of my computer and
    did exactly the same things suggested by everybody else, all to no avail.
    Case closed with the advice that my computer probably doesn't need the update
    and that when Vista SP1 is installed to try and install the update then if
    SP1 requires it....hmmmm?

    Now if you all have a look in:
    Control Panel
    Problem Reports and Solutions
    View Problem History
    ....I have 145 errors related to:

    Windows Modules Installer

    and there are 4 errors that seem to occur after every attempt to install
    that pesky 938371 update..........here they are:
    So Microsoft experts get digging/figuring what is going on, a lot of us have
    problems and there is no apparent solution except perhaps wiping the hard
    disc and re-installing Vista from scratch.

    Problem signature
    Problem Event Name: WindowsWcpOtherFailure3
    OsVersion: 6.0.6001.18000:1
    File: base\xml\udom_microdom.cpp
    Function: RtlCreateMicrodom
    Line: 4493
    Status: c000a083
    StackHash: 0x763464f9
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 2057

    Extra information about the problem
    Bucket ID: 171452803

    Problem signature
    Problem Event Name: WindowsWcpStoreCorruption
    OsVersion: 6.0.6001.18000:1
    Type: FileHashMismatch
    Path: \winsxs\manifests\x86_usbport.inf.resources_31bf3856ad364e35_6.0.6000.16386_en-us_ebd601ada9ebed6a.manifest
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 2057

    Extra information about the problem
    Bucket ID: 160741689

    Problem signature
    Problem Event Name: CbsPackageServicingFailure
    Stack Version: 6.0.6001.18000
    Package: Package_for_KB938371~31bf3856ad364e35~x86~~6.0.1.25
    Status: 80073712
    Failure Source: Execute
    Start State: Staged
    Target State: Installed
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 2057

    Extra information about the problem
    Bucket ID: 171963193

    Problem signature
    Problem Event Name: WINDOWS_WCP_OTHER_FAILURE2
    OsVersion: 6.0.6000
    File: base\xml\udom_microdom.cpp
    Function: RtlCreateMicrodom
    Line: 4493
    Status: c000a083
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 2057

    Extra information about the problem
    Bucket ID: 12111983





    --
    Jumbo


    "help me somebody pls" wrote:

    >
    >
    > Forgot to mention, I also have the same problem with KB929735.
    >
    > Basically I have the EXACT same problem as Jumbo.
    >
    > Jumbo, if you find a solution, please post a reply back here for me.
    >
    > Many thanks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    >
    > "help me somebody pls" wrote:
    >
    > >
    > > **********************************************************
    > > I have the exact same problem with KB938371
    > > **********************************************************
    > > I have tried the same instructions given above but I still have the same
    > > problem
    > > **********************************************************
    > > I have even tried logging a call with Microsoft support which was a waste of
    > > time
    > > **********************************************************
    > > Can someone PLEASE HELP
    > > **********************************************************
    > >
    > >
    > > "jgtj" wrote:
    > >
    > > > I have the exact same symptoms, even to KB929735 failing last September, but
    > > > this has dropped from the list despite not having been done.
    > > >
    > > > I have been around several forums,some of the suggestions are dangerous and
    > > > likely to cause problems.
    > > >
    > > > If you find a solution please post it here.
    > > > Thanks.
    > > >
    > > > "Jumbo" wrote:
    > > >
    > > > > Many Thanks,
    > > > > 1. there is no 'pending.xml' in the WINSXS folder. ( but have deleted
    > > > > '798c79424c6ec801f301000028093411.pending.xml' from folder
    > > > > WINSXS/Temp/Pending Renames' )-to no avail.
    > > > > 2. Have installed Windows Update Agent-no change, update still does not
    > > > > install.
    > > > > 3. Error only occurs when try to install KB 938371 ( the vital pre-requsite
    > > > > for Vista SP1) and an older KB 929735.
    > > > > Have just installed other 'update Tuesday' updates successfully!
    > > > > 4. Have tried Automatic and Stand Alone installs
    > > > > 5. KB 938371 appears to stall with about 99% ( of green bar) complete
    > > > > 6. both updates fail with error code 80073712
    > > > > 7. have tried with all firewalls/antivirus disabled.
    > > > > 8. Have Microsoft EMEA Consumer Technical Support working on this
    > > > > simultaneously.
    > > > > --
    > > > > Jumbo
    > > > >
    > > > >
    > > > > "MowGreen [MVP]" wrote:
    > > > >
    > > > > > The errror indicates Windows Update file corruption. Check for the
    > > > > > presence of pending.xml in C:\WINDOWS\WinSxS and delete it, if present.
    > > > > >
    > > > > > If the above does not resolve the error, then see if reinstalling the
    > > > > > latest Version of the Windows Update Agent does -
    > > > > > http://support.microsoft.com/kb/946928
    > > > > > Use this article for your guide on installing it -
    > > > > > http://www.bleepingcomputer.com/blog...showentry=1172
    > > > > >
    > > > > >
    > > > > > MowGreen [MVP 2003-2008]
    > > > > > ===============
    > > > > > *-343-* FDNY
    > > > > > Never Forgotten
    > > > > > ===============
    > > > > >
    > > > > >
    > > > > >
    > > > > >
    > > > > > Jumbo wrote:
    > > > > >
    > > > > > > Update 938371 fails to install, green install bar gets almost to the the end
    > > > > > > then stops.
    > > > > > > Error code 80073712
    > > > > > > Have tried both automatic install ( Windows Update) and standalone methods.
    > > > > > > All other updates have been and continue to install correctly.
    > > > > >


  8. #8
    help me somebody pls Guest

    Re: Vista update KB938371 fails to install. error code 80073712

    Hi

    I have just checked my "Problem Reports and Solutions" list and I have the
    EXACT same errors as Jumbo just described.

    Someone please help as update KB938371 is a pre-requisite for Vista Service
    Pack 1.

    Many thanks





    "Jumbo" wrote:

    > I have had help from Microsoft, they took remote control of my computer and
    > did exactly the same things suggested by everybody else, all to no avail.
    > Case closed with the advice that my computer probably doesn't need the update
    > and that when Vista SP1 is installed to try and install the update then if
    > SP1 requires it....hmmmm?
    >
    > Now if you all have a look in:
    > Control Panel
    > Problem Reports and Solutions
    > View Problem History
    > ...I have 145 errors related to:
    >
    > Windows Modules Installer
    >
    > and there are 4 errors that seem to occur after every attempt to install
    > that pesky 938371 update..........here they are:
    > So Microsoft experts get digging/figuring what is going on, a lot of us have
    > problems and there is no apparent solution except perhaps wiping the hard
    > disc and re-installing Vista from scratch.
    >
    > Problem signature
    > Problem Event Name: WindowsWcpOtherFailure3
    > OsVersion: 6.0.6001.18000:1
    > File: base\xml\udom_microdom.cpp
    > Function: RtlCreateMicrodom
    > Line: 4493
    > Status: c000a083
    > StackHash: 0x763464f9
    > OS Version: 6.0.6000.2.0.0.768.3
    > Locale ID: 2057
    >
    > Extra information about the problem
    > Bucket ID: 171452803
    >
    > Problem signature
    > Problem Event Name: WindowsWcpStoreCorruption
    > OsVersion: 6.0.6001.18000:1
    > Type: FileHashMismatch
    > Path: \winsxs\manifests\x86_usbport.inf.resources_31bf3856ad364e35_6.0.6000.16386_en-us_ebd601ada9ebed6a.manifest
    > OS Version: 6.0.6000.2.0.0.768.3
    > Locale ID: 2057
    >
    > Extra information about the problem
    > Bucket ID: 160741689
    >
    > Problem signature
    > Problem Event Name: CbsPackageServicingFailure
    > Stack Version: 6.0.6001.18000
    > Package: Package_for_KB938371~31bf3856ad364e35~x86~~6.0.1.25
    > Status: 80073712
    > Failure Source: Execute
    > Start State: Staged
    > Target State: Installed
    > OS Version: 6.0.6000.2.0.0.768.3
    > Locale ID: 2057
    >
    > Extra information about the problem
    > Bucket ID: 171963193
    >
    > Problem signature
    > Problem Event Name: WINDOWS_WCP_OTHER_FAILURE2
    > OsVersion: 6.0.6000
    > File: base\xml\udom_microdom.cpp
    > Function: RtlCreateMicrodom
    > Line: 4493
    > Status: c000a083
    > OS Version: 6.0.6000.2.0.0.768.3
    > Locale ID: 2057
    >
    > Extra information about the problem
    > Bucket ID: 12111983
    >
    >
    >
    >
    >
    > --
    > Jumbo
    >
    >
    > "help me somebody pls" wrote:
    >
    > >
    > >
    > > Forgot to mention, I also have the same problem with KB929735.
    > >
    > > Basically I have the EXACT same problem as Jumbo.
    > >
    > > Jumbo, if you find a solution, please post a reply back here for me.
    > >
    > > Many thanks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    > >
    > > "help me somebody pls" wrote:
    > >
    > > >
    > > > **********************************************************
    > > > I have the exact same problem with KB938371
    > > > **********************************************************
    > > > I have tried the same instructions given above but I still have the same
    > > > problem
    > > > **********************************************************
    > > > I have even tried logging a call with Microsoft support which was a waste of
    > > > time
    > > > **********************************************************
    > > > Can someone PLEASE HELP
    > > > **********************************************************
    > > >
    > > >
    > > > "jgtj" wrote:
    > > >
    > > > > I have the exact same symptoms, even to KB929735 failing last September, but
    > > > > this has dropped from the list despite not having been done.
    > > > >
    > > > > I have been around several forums,some of the suggestions are dangerous and
    > > > > likely to cause problems.
    > > > >
    > > > > If you find a solution please post it here.
    > > > > Thanks.
    > > > >
    > > > > "Jumbo" wrote:
    > > > >
    > > > > > Many Thanks,
    > > > > > 1. there is no 'pending.xml' in the WINSXS folder. ( but have deleted
    > > > > > '798c79424c6ec801f301000028093411.pending.xml' from folder
    > > > > > WINSXS/Temp/Pending Renames' )-to no avail.
    > > > > > 2. Have installed Windows Update Agent-no change, update still does not
    > > > > > install.
    > > > > > 3. Error only occurs when try to install KB 938371 ( the vital pre-requsite
    > > > > > for Vista SP1) and an older KB 929735.
    > > > > > Have just installed other 'update Tuesday' updates successfully!
    > > > > > 4. Have tried Automatic and Stand Alone installs
    > > > > > 5. KB 938371 appears to stall with about 99% ( of green bar) complete
    > > > > > 6. both updates fail with error code 80073712
    > > > > > 7. have tried with all firewalls/antivirus disabled.
    > > > > > 8. Have Microsoft EMEA Consumer Technical Support working on this
    > > > > > simultaneously.
    > > > > > --
    > > > > > Jumbo
    > > > > >
    > > > > >
    > > > > > "MowGreen [MVP]" wrote:
    > > > > >
    > > > > > > The errror indicates Windows Update file corruption. Check for the
    > > > > > > presence of pending.xml in C:\WINDOWS\WinSxS and delete it, if present.
    > > > > > >
    > > > > > > If the above does not resolve the error, then see if reinstalling the
    > > > > > > latest Version of the Windows Update Agent does -
    > > > > > > http://support.microsoft.com/kb/946928
    > > > > > > Use this article for your guide on installing it -
    > > > > > > http://www.bleepingcomputer.com/blog...showentry=1172
    > > > > > >
    > > > > > >
    > > > > > > MowGreen [MVP 2003-2008]
    > > > > > > ===============
    > > > > > > *-343-* FDNY
    > > > > > > Never Forgotten
    > > > > > > ===============
    > > > > > >
    > > > > > >
    > > > > > >
    > > > > > >
    > > > > > > Jumbo wrote:
    > > > > > >
    > > > > > > > Update 938371 fails to install, green install bar gets almost to the the end
    > > > > > > > then stops.
    > > > > > > > Error code 80073712
    > > > > > > > Have tried both automatic install ( Windows Update) and standalone methods.
    > > > > > > > All other updates have been and continue to install correctly.
    > > > > > >


  9. #9
    Jumbo Guest

    RE: Vista update KB938371 fails to install. error code 80073712

    PLEASE EXCUSE ME FOR SHOUTING, BUT MICROSOFT THEMSELVES HAVE FIXED IT!!!!!
    Just run my Windows Updates, Important update KB947821 installed ( had me
    worried when it hung at 60% for 30mins, then installed. Next I tried the
    pesky KB 938371 that has caused me so much heartache and it installed!!! SO
    EVERYBODY GET KB947821 ( dated 18Mar2008) NOW and it should be the cure-all
    for all our problems.
    Best of Luck
    --
    Jumbo


    "Jumbo" wrote:

    > Update 938371 fails to install, green install bar gets almost to the the end
    > then stops.
    > Error code 80073712
    > Have tried both automatic install ( Windows Update) and standalone methods.
    > All other updates have been and continue to install correctly.
    > --
    > Jumbo


  10. #10
    PA Bear [MS MVP] Guest

    Re: Vista update KB938371 fails to install. error code 80073712

    Description of the CheckSUR update for Windows Vista and for Windows Vista
    for x64-based systems:
    http://support.microsoft.com/kb/947821

    --
    ~PA Bear

    Jumbo wrote:
    > PLEASE EXCUSE ME FOR SHOUTING, BUT MICROSOFT THEMSELVES HAVE FIXED IT!!!!!
    > Just run my Windows Updates, Important update KB947821 installed ( had me
    > worried when it hung at 60% for 30mins, then installed. Next I tried the
    > pesky KB 938371 that has caused me so much heartache and it installed!!!
    > SO
    > EVERYBODY GET KB947821 ( dated 18Mar2008) NOW and it should be the
    > cure-all
    > for all our problems.
    > Best of Luck
    >
    >> Update 938371 fails to install, green install bar gets almost to the the
    >> end then stops.
    >> Error code 80073712
    >> Have tried both automatic install ( Windows Update) and standalone
    >> methods.
    >> All other updates have been and continue to install correctly.
    >> --
    >> Jumbo



  11. #11
    gpishko Guest

    Re: Vista update KB938371 fails to install. error code 80073712

    Tried the KB article but after I click the 'Continue' button to validated my
    software
    I am redirected to a web site that says:

    "We’re sorry, but there is no Microsoft.com Web page that matches your
    entry...."

    "PA Bear [MS MVP]" wrote:

    > Description of the CheckSUR update for Windows Vista and for Windows Vista
    > for x64-based systems:
    > http://support.microsoft.com/kb/947821
    >
    > --
    > ~PA Bear
    >
    > Jumbo wrote:
    > > PLEASE EXCUSE ME FOR SHOUTING, BUT MICROSOFT THEMSELVES HAVE FIXED IT!!!!!
    > > Just run my Windows Updates, Important update KB947821 installed ( had me
    > > worried when it hung at 60% for 30mins, then installed. Next I tried the
    > > pesky KB 938371 that has caused me so much heartache and it installed!!!
    > > SO
    > > EVERYBODY GET KB947821 ( dated 18Mar2008) NOW and it should be the
    > > cure-all
    > > for all our problems.
    > > Best of Luck
    > >
    > >> Update 938371 fails to install, green install bar gets almost to the the
    > >> end then stops.
    > >> Error code 80073712
    > >> Have tried both automatic install ( Windows Update) and standalone
    > >> methods.
    > >> All other updates have been and continue to install correctly.
    > >> --
    > >> Jumbo

    >
    >


  12. #12
    PA Bear [MS MVP] Guest

    Re: Vista update KB938371 fails to install. error code 80073712

    Please begin a new thread about /your/ problem(s).
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/

    gpishko wrote:
    > Tried the KB article but after I click the 'Continue' button to validated
    > my
    > software
    > I am redirected to a web site that says:
    >
    > "We’re sorry, but there is no Microsoft.com Web page that matches your
    > entry...."
    >
    > "PA Bear [MS MVP]" wrote:
    >
    >> Description of the CheckSUR update for Windows Vista and for Windows
    >> Vista
    >> for x64-based systems:
    >> http://support.microsoft.com/kb/947821
    >>
    >> --
    >> ~PA Bear
    >>
    >> Jumbo wrote:
    >>> PLEASE EXCUSE ME FOR SHOUTING, BUT MICROSOFT THEMSELVES HAVE FIXED
    >>> IT!!!!!
    >>> Just run my Windows Updates, Important update KB947821 installed ( had
    >>> me
    >>> worried when it hung at 60% for 30mins, then installed. Next I tried the
    >>> pesky KB 938371 that has caused me so much heartache and it installed!!!
    >>> SO
    >>> EVERYBODY GET KB947821 ( dated 18Mar2008) NOW and it should be the
    >>> cure-all
    >>> for all our problems.
    >>> Best of Luck
    >>>
    >>>> Update 938371 fails to install, green install bar gets almost to the
    >>>> the
    >>>> end then stops.
    >>>> Error code 80073712
    >>>> Have tried both automatic install ( Windows Update) and standalone
    >>>> methods.
    >>>> All other updates have been and continue to install correctly.
    >>>> --
    >>>> Jumbo



  13. #13
    GrimCW Guest

    Re: Vista update KB938371 fails to install. error code 80073712

    I'm unable to install ANY updates now due to this error, and i CANNOT delete
    the Winsxs folder or anything in it, despite following all instructions this
    gimp new OS called vista keeps telling me i need "permission" to do that.
    i'm the sole user, and administrator of this system, so whos permission do i
    need?!

  14. #14
    Totter Guest

    Re: Vista update KB938371 fails to install. error code 80073712

    Same problem....whats the deal? why does microsoft have no answer? this is
    pathetic...

    "GrimCW" wrote:

    > I'm unable to install ANY updates now due to this error, and i CANNOT delete
    > the Winsxs folder or anything in it, despite following all instructions this
    > gimp new OS called vista keeps telling me i need "permission" to do that.
    > i'm the sole user, and administrator of this system, so whos permission do i
    > need?!


  15. #15
    Maurice N ~ MVP Guest

    Re: Vista update KB938371 fails to install. error code 80073712

    See MS article http://support.microsoft.com/kb/931712
    The "Windows Features" dialog box is empty in Windows Vista, or you receive
    an error message that includes the following code when you try to use
    Windows Update: "0x80073712"

    Also, free Windows Vista SP1 support
    http://support.microsoft.com/oas/def...x?gprid=500921

    --
    Maurice N
    MS-MVP
    --
    "Totter" <Totter@discussions.microsoft.com> wrote in message
    news:43045D10-9195-4747-9D17-36A36C353B99@microsoft.com...
    > Same problem....whats the deal? why does microsoft have no answer? this is
    > pathetic...
    >
    > "GrimCW" wrote:
    >
    >> I'm unable to install ANY updates now due to this error, and i CANNOT
    >> delete
    >> the Winsxs folder or anything in it, despite following all instructions
    >> this
    >> gimp new OS called vista keeps telling me i need "permission" to do that.
    >> i'm the sole user, and administrator of this system, so whos permission
    >> do i
    >> need?!




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