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Microsoft admits KB937287 & KB938371 problems

Windows Update


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  #1  
Old 21-02-2008
TUNKYTOY
 
Posts: n/a
Microsoft admits KB937287 & KB938371 problems

Microsoft admits installing KB937287 with other windows updates will not
work, and as pulled the patch. Therefore you have to install KB937287
seperately and preferably as a standalone then KB938371 and other
patches should install OK. The problem caused many machines to
multi-boot with unsuccesful installs, and in some cases failed to system
restore.
The standalone patchs can be found at:
'Download details: Update for Windows Vista (KB937287)'
(http://tinyurl.com/2l3vdl)

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  #2  
Old 21-02-2008
Diana
 
Posts: n/a
Yes, Microsoft has admitted that 937287 could cause problems for some users.

Here is the location to download 937287
http://www.microsoft.com/downloads/d...DisplayLang=en

A KB article is also being drafted and it will be sent out shortly.

From what I understand/remember, 937287 comes after 938371 is installed and you've
rebooted.
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  #3  
Old 22-02-2008
Grzyb [1000174]
 
Posts: n/a
Re: Microsoft admits KB937287 & KB938371 problems

Hi,

KB937287 Installed Fine For me, KB93871 Did Not,

Can't Install it even as a Standalone, & No Restore points to go back to, as
they have been overwritten, What Now??
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  #4  
Old 22-02-2008
TUNKYTOY
 
Posts: n/a
Re: Update For Windows Vista For X64-based Systems, Update for Windows (KB938371) Can't Install

To GRZYB

If you can't get System restore to show an earlier point try going into
Safe Mode to System Restore and see if there shows an earlier point
there

..To do this, boot up the machine, press F8 during startup to get a menu
of choices, and select the Safe Mode option. If you can't open the
System restore applet from the Start menu once Windows has started in
Safe Mode, click Start, Run, enter rstrui.exe and click OK. This
launches System Restore, and you can then see if can choose a date
before the constant rebooting problems started If it works out reinstall
the two updates separately
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  #5  
Old 22-02-2008
TaurArian
 
Posts: n/a
RE: Microsoft admits KB937287 & KB938371 problems

Here's the KB article -

Updates do not install successfully and your computer is continually
restarting when you try to install updates from Windows Update on a Windows
Vista computer.
http://support.microsoft.com/kb/949358
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  #6  
Old 22-02-2008
kingull
 
Posts: n/a
RE: Microsoft admits KB937287 & KB938371 problems

The latest Microsoft trick is to disable yourv screensaver and replace it
with screens saying how great Vista is. Looks like Linux will be my operating
system very soon.
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  #7  
Old 23-02-2008
...winston
 
Posts: n/a
Re: Microsoft admits KB937287 & KB938371 problems

Iirc, the deployment sequence on this machine for the three updates provided through Windows Updates was:
935509
938371
937287
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  #8  
Old 27-02-2008
pert
 
Posts: n/a
Re: Microsoft admits KB937287 & KB938371 problems

Thanks for the tip. KB937287 installed successfully on my system but
KB938371 has failed to install multiple times. How do I uninstall
KB937287? It says in the Microsoft info about KB938727 that it cannot be
uninstalled.
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  #9  
Old 27-02-2008
TUNKYTOY
 
Posts: n/a
Re: Microsoft admits KB937287 & KB938371 problems

To Pert

The post you are replying to was a follow up from my earlier post on
installing KB937287 and KB938371. The original post was as follows:

KB938371 installation
Having failed 3 times to install KB938371 I succesfully did the
following
Go to Download details: 'Download details: Update for Windows Vista
(KB937287)' (http://tinyurl.com/2l3vdl)
Update for Windows Vista (KB938371)
Download standalones KB937287-x86.msu and KB938371-x86.msu
Disable UAC, Anti-virus, Windows firewall and disconnect from internet
Install KB937287 (no reboot required) then KB938371 reboot and it
succesfully installs without multi bootups.


If you have installed KB937287 OK then follow the above disables
instructions before installing KB938371 standalone and rebooting.

Your post is misleading with the quote that KB938727 cannot be
uninstalled. Where does this update come in to play unless it is a
typo?

If you go to the uninstall update page on your machine you should see
the list of updates that can be uninstalled and on my machine both
KB937287 and KB938371 are in the list.
Most replies I have had the above has worked OK.
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  #10  
Old 27-02-2008
pert
 
Posts: n/a
Re: Microsoft admits KB937287 & KB938371 problems

Sorry, it was a typo! The update that can not be uninstalled, accordin
to the Microsoft article about it, is KB937287. It does appear in th
list of installed updates but I don't get the uninstall icon when
select it. This corresponds well with the info from Microsoft but i
doesn't exactly help me follow your procedure
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  #11  
Old 27-02-2008
TUNKYTOY
 
Posts: n/a
Re: Microsoft admits KB937287 & KB938371 problems

To Pert

So it was a typo OK.
The KB937287 just helps windows update to perform better so why would
you want to uninstall it anyway? I assume you obviously want the
KB938371 installation needed the upcoming SP release in March. Did you
try installing this KB938371 standalone after disabling the windows
firewall, ani-virus programs and being OFFLINE? If you didn't use the
standalone windows tries to install the original download. Some people
go to the c:\Windows\software distribution and delete the Datastore
folder where copies are kept and disable windows update in Services
which sometimes work sometimes not.

Hope you can resolve your problem.
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  #12  
Old 28-02-2008
MowGreen [MVP]
 
Posts: n/a
Re: Microsoft admits KB937287 & KB938371 problems

NO, that's incorrect. The DataStore folder does NOT hold updates, it
holds DATA concerning the updates and transaction logs for said updates.

The updates are stored in
WINDOWS\SoftwareDistribution\Download

Pert ... go to the MS Download center, download KB938371 and SAVE it -

Update for Windows Vista (KB938371) [32 Bit]
http://www.microsoft.com/downloads/d...DisplayLang=en

Update for Windows Vista for x64-based Systems (KB938371)
http://www.microsoft.com/downloads/d...DisplayLang=en

Close the browser and any other open programs after the download completes.
Now install KB938371 and restart the system if requested to.
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  #13  
Old 28-02-2008
pert
 
Posts: n/a
Re: Microsoft admits KB937287 & KB938371 problems

I understood from your previous message that there was a bug in KB937287
and that I was supposed to uninstall it and install a stand-alone
version of it instead in order to be able to install KB938371. Maybe I
misunderstood?
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  #14  
Old 28-02-2008
TUNKYTOY
 
Posts: n/a
Re: Microsoft admits KB937287 & KB938371 problems

The problem with KB937287 I understand was not a bug but the fact of
causing problems when installing with a group of updates instead of a
individual install. I picked this up from the following article after
multiple update failures and reboots;

Quote
In what is hopefully not a harbinger of bad tidings for Vista SP1
itself, Microsoft product manager Nick White announced in the Windows
Vista blog on Feb. 19 that patch 937287 was being pulled from
distribution due to the issues it was causing on some machines.

You can prevent the reboot problem from occurring by installing patch
937287 separately, not at the same time as any other updates. Several
people have been able to fix affected machines by rolling Windows back
to an earlier restore point, and then installing 937287 manually. This
procedure has been described in Joaquim Anguas's blog.

To obtain 937287 and install it separately, you should visit
Microsoft's official Download Center to get the 32-bit version or the
64-bit version.
End Quote

As you see it just needs to be installed alone first then KB938371
standalone should install OK.. As you can't uninstall your 937287 you
could follow the above system restore procedure and install both
manually. And as a safety factor disable Firewall, Anti-virus, browser
and Offline when installing.

I also made an error in my previous message when I said that some
people had deleted C:\Windows\Software Distribution\datastore it should
read C:\Windows\Software Distribution\download. Doing this looses your
download list of previous updates.

Hope the above helps you out of your predicament.
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  #15  
Old 28-02-2008
MowGreen [MVP]
 
Posts: n/a
Re: Microsoft admits KB937287 & KB938371 problems

No, KB937287 was not installing properly and causing continual
rebooting. That was not a bug or the issue would have occurred on many
more systems than it has so far.
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