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Thread: Step 3 of 3 Reboot Loop (FIXED - READ!)

  1. #1
    BDStone Guest

    Step 3 of 3 Reboot Loop (FIXED - READ!)

    Follow the instructions below the fix the problem, it's been proven by
    several people already to work.

    All credit for this fix goes to Ernest on the Technet forums (THANK YOU)

    (nugat wrote:)

    After having the endless reboot problem for the last few days I've
    finally
    got it back up and working! Thanks to 'Ernest' from the following
    thread
    for finding the file causing all the problems.

    'Re: Stage 3 of 3 - 0% then reboots - TechNet Forums'
    (http://tinyurl.com/2ftq2h)

    Here's what I did.

    1) Boot from the Vista install disc (I understand the following works
    as an alternative if you haven't got a
    Vista disc 'Windows Vista Recovery Disc Download — The NeoSmart
    Files'
    (http://neosmart.net/blog/2008/window...disc-download/) )

    2) Choose your language, time etc and select the "Repair your computer"
    option.

    3) Start a command prompt and delete/move the following file.
    C:\Windows\winsxs\pending.xml

    In my case I moved it out the way onto my 'D:\' drive incase I ever
    needed it again.

    4) Restart the PC, you'll get the same 'configuring updates' screen but
    after a while it will carry onto the desktop!!!

    5) Turn off automatic updates and create a restore point. Wait until
    MS
    fixes the update.

    Everything appears to be working normally now and I can reboot,
    shutdown etc without getting the dreaded updates installing. Hope this
    helps someone!


  2. #2
    PA Bear [MS MVP] Guest

    Re: Step 3 of 3 Reboot Loop (FIXED - READ!)

    And if MS finds that there's nothing to fix? If everyone running Vista was
    encountering this problem, this newsgroup would be swamped and it'd be all
    over the news and blogs.

    I'm sorry to hear you and others are experiencing the problem but your "fix"
    isn't really a fix. And please note that others here /have/ found a
    resolution.

    MS needs to know how many "dead bodies" are out there. Please open a free
    support incident!
    =============================
    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/de...spx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates. When you call, clearly state that your problem is related
    to a Security Update and cite the update's KB number (e.g., KB123456).

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.

  3. #3
    MowGreen [MVP] Guest

    Re: Step 3 of 3 Reboot Loop (FIXED - READ!)

    It certainly appears as if MS is barely aware of this issue. IF those whose
    systems have been afflicted with this rebooting issue do not call it in then
    imagine the carnage that will occur next month when Vista SP1 rolls out ?
    Ouch.

  4. #4
    BDStone Guest

    Re: Step 3 of 3 Reboot Loop (FIXED - READ!)

    There are apparently several people having this problem considering that
    over 25,000 people had viewed one of the posts on technet about the problem.

    Also if you Google it, several people have posted about it.

    And the fact that I did not have a restore point is not my fault, Vista
    Ultimate was intalled normally and I did not disable system restore. Also -
    Windows Update is supposed to create a restore point every time it creates an
    update.

    ALSO - the fix you said people had posted was only "if" you have a restore
    point to utilize, the one posted originally by Ernest on Technet actually
    resolves the problem quickly so you can access the system.

  5. #5
    Digitaldoc Guest

    RE: Step 3 of 3 Reboot Loop (FIXED - READ!)

    My 90 year old father just brought over his Toshiba notebook with Vista that
    has been in an endless update boot for days!!!

    After Safe Mode failing for me and pulling the battery, I went on the net
    and your post was the first I tried. Worked right away with your
    instructions. I didn't even bother with the install disk, just the deletion
    of pending.xml

  6. #6
    TaurArian Guest

    Re: Step 3 of 3 Reboot Loop (FIXED - READ!)

    Hello,

    Please hold on deleting the pending.xml file for the time being. This is not a complete
    solution, there are other things that may have to happen to the system as well, up to
    potentially reinstalling the OS if this file is deleted.

  7. #7
    Join Date
    Jun 2008
    Posts
    1

    Ultimate SP1

    Same/similar endless reboot started on my recently loaded HTPC this morning.

    It was a clean install, New copy of Vista Ultimate SP1, less than a week old.

    'Re: Stage 3 of 3 - 100% then reboots - TechNet Forums'

    endlessly reboots.

    Did the workaround as suggested here
    ie delete/move "pending.xml" file

    Disable updates

    All ok

    This was an authentic Microsoft Vista 64Bit Utltimate with SP1 DVD

  8. #8
    PA Bear [MS MVP] Guest
    And did you see?...

    The update is not installed successfully, you receive a message, and the
    computer restarts when you try to install an update in Windows Vista:
    http://support.microsoft.com/kb/949358

  9. #9
    Briareos Guest
    My question is, I hope someone can help me, how can i do that pronmt, how
    can i move or delete that file, i don´t know how to use ms-dos, please help
    me

  10. #10
    Join Date
    Nov 2009
    Posts
    1

    Re: Step 3 of 3 Reboot Loop (FIXED - READ!)

    yes i got this many times but finally i was lucky and decided to boot with a boot cd i made using ghost boot wizard.... i have added an old version of partition magic on this cd and decided to look whats going on there.... partition magic found an error size on the disk partition and aks to fix it automatically what i did. and after it boot normally... i dont know why the partition size was corrupted but after i fixed it all was fine. this happen randomly!

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