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Cannot Download Windows Updates at all

Windows Update


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  #1  
Old 18-02-2008
Nysys
 
Posts: n/a
Cannot Download Windows Updates at all

I get this error number - 0x80246008 - when I check my windows update history.

I followed the instructions on this kb article -
http://support.microsoft.com/kb/910337/en-us. No help, unfortunately.

I checked my windows update log on my computer, i get this error -
Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update
B5718698-D6E7-4E54-8744-0136ED23DEF7 is "PerUpdate" regulated and can NOT
download. Sequence 1725 vs AcceptRate 0.

Also, when I check to see if BITS is started, I get this error - "Could not
start the background intelligent transfer service service on local computer,
error 126: the specified module could not be found"

XP SP2 (validated, purchased copy) if this helps. Any help would be
appreciated on how to get windows updates working again.

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  #2  
Old 19-02-2008
Robert Aldwinckle
 
Posts: n/a
Re: Cannot Download Windows Updates at all

"Nysys" <Nysys@discussions.microsoft.com> wrote in message
news:8E533951-B335-41EA-B058-3CBC7BEAC80E@microsoft.com...
>I get this error number - 0x80246008 - when I check my windows update history.
>
> I followed the instructions on this kb article -
> http://support.microsoft.com/kb/910337/en-us. No help, unfortunately.
>
> I checked my windows update log on my computer, i get this error -
> Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update
> B5718698-D6E7-4E54-8744-0136ED23DEF7 is "PerUpdate" regulated and can NOT
> download. Sequence 1725 vs AcceptRate 0.
>
> Also, when I check to see if BITS is started, I get this error - "Could not
> start the background intelligent transfer service service on local computer,
> error 126: the specified module could not be found"



Use bitsadmin in a cmd window to diagnose the problem
(and potentially force a repair of that service.)


>
> XP SP2 (validated, purchased copy) if this helps. Any help would be
> appreciated on how to get windows updates working again.



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  #3  
Old 19-02-2008
Nysys
 
Posts: n/a
Re: Cannot Download Windows Updates at all

Alright, here are my results.

I forced the repair, and it succeeded in creating the bits service.

However, when it tried to instantiate the bits main interface,
IbackgroundCopyManager, it failed.

The cmd prompt posted:
"Failed to instantiate BITS Manager Interface - 0x80080005
Detailed error code retrieved - 0x0000007e"

Then it posted that the code didn't suggest a cause, and I was sent to the
knowledge base again, where I wasn't given any other advice that I haven't
taken already.

Thank you for the reply
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  #4  
Old 19-02-2008
PA Bear [MS MVP]
 
Posts: n/a
Re: Cannot Download Windows Updates at all

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s). If you disable the third-party
firewall, make certain that you enable the Windows Firewall!

=====================

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default...b;en-us;822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

===========================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Nysys wrote:
> I get this error number - 0x80246008 - when I check my windows update
> history.
>
> I followed the instructions on this kb article -
> http://support.microsoft.com/kb/910337/en-us. No help, unfortunately.
>
> I checked my windows update log on my computer, i get this error -
> Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update
> B5718698-D6E7-4E54-8744-0136ED23DEF7 is "PerUpdate" regulated and can NOT
> download. Sequence 1725 vs AcceptRate 0.
>
> Also, when I check to see if BITS is started, I get this error - "Could
> not
> start the background intelligent transfer service service on local
> computer,
> error 126: the specified module could not be found"
>
> XP SP2 (validated, purchased copy) if this helps. Any help would be
> appreciated on how to get windows updates working again.


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  #5  
Old 20-02-2008
Nysys
 
Posts: n/a
Re: Cannot Download Windows Updates at all

I gave the advice given here a shot again, and I reinstalled IE7. The advice
posted by Robert seemed to work, because I was able to download updates again
through the automatic updates and through windows updates.

Thanks again, this is a huge load off of my mind.
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  #6  
Old 20-02-2008
Robert Aldwinckle
 
Posts: n/a
Re: Cannot Download Windows Updates at all

"Nysys" <Nysys@discussions.microsoft.com> wrote in message
news:00531A19-2B5E-4105-95C3-0DAC29A6FEDD@microsoft.com...
> Alright, here are my results.
>
> I forced the repair, and it succeeded in creating the bits service.
>
> However, when it tried to instantiate the bits main interface,
> IbackgroundCopyManager, it failed.
>
> The cmd prompt posted:
> "Failed to instantiate BITS Manager Interface - 0x80080005



That's probably a sign of a permissions problem.


> Detailed error code retrieved - 0x0000007e"


<cmd_output OS="XPsp2">
F:\>set /a c =0x7e
126
F:\>net helpmsg %c%

The specified module could not be found.
</cmd_output>


That seems misleading. You could try using ProcMon to find out
what it really means.


BTW is this all the messages that you got from the bitsadmin command?
Was that from

bitsadmin /util /repairservice /force

or did you also later try

bitsadmin /util /version /verbose

from which you are just giving us excerpts?

BTW if you had left the thread intact I would have cross-posted this
to the BITS NG.


Glad to see you found a solution somehow.


Robert
---


>
> Then it posted that the code didn't suggest a cause, and I was sent to the
> knowledge base again, where I wasn't given any other advice that I haven't
> taken already.
>
> Thank you for the reply



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