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Windows Update Error Code 80073712

Windows Update


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  #1  
Old 16-02-2008
AutoBarn
 
Posts: n/a
Windows Update Error Code 80073712

Hi there,

I am having problems installing 4 updates for Vista.

I am running Windows Vista Ultimate, and I'm trying to install updates
KB942763, KB947172, KB905866 and KB943302 (all of which are important,
according to Windows Update). I have been trying for the last two days, but
always get Error Code 80073712, with Update telling me that the installation
failed. Online help is offering no answers for that error code.

I have trawled through some forums and seen a number of people with this
problem, but so far none of the solutions I have tried have worked.

I really hope someone can help.

Many thanks in advance,

Barnaby Legg

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  #2  
Old 16-02-2008
KB947172
 
Posts: n/a
RE: Windows Update Error Code 80073712



"AutoBarn" wrote:

> Hi there,
>
> I am having problems installing 4 updates for Vista.
>
> I am running Windows Vista Ultimate, and I'm trying to install updates
> KB942763, KB947172, KB905866 and KB943302 (all of which are important,
> according to Windows Update). I have been trying for the last two days, but
> always get Error Code 80073712, with Update telling me that the installation
> failed. Online help is offering no answers for that error code.
>
> I have trawled through some forums and seen a number of people with this
> problem, but so far none of the solutions I have tried have worked.
>
> I really hope someone can help.
>
> Many thanks in advance,
>
> Barnaby Legg

Reply With Quote
  #3  
Old 18-02-2008
Calven
 
Posts: n/a
RE: Windows Update Error Code 80073712

1. In the "Start" menu, locate "Command Prompt". Right-click and choose "Run
as Administrator". If you are prompted for an administrator password or
confirmation, type the password or provide confirmation.

2. Type the following commands, then press "Enter" to execute them one by
one. Please note the space before the command and its parameter.

takeown /f C:\Windows\winsxs\pending.xml
cacls C:\Windows\winsxs\pending.xml /G <YourUsername>:F

Note: Please replace <YourUsername> with your logon user name.

3. Please refer to C:\windows\winsxs, and rename the file “pending.xml” to
“pendingOLD.xml”.
4. Please reboot the machine.
5. Download and install WUA 3.0 file from the following link:

Windows Vista (32bit)
http://download.windowsupdate.com/v7...gent30-x86.exe

Note: If the system is 64bit, please download and install WUA 3.0 for 64bit
from the link below:

Windows Vista (64bit)
http://download.windowsupdate.com/v7...gent30-x64.exe
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  #4  
Old 17-03-2008
htn
 
Posts: n/a
RE: Windows Update Error Code 80073712 & Code 80070652

I have the same Error code 80073712 and Code 80070652 while trying to install
7 updates:

KB905866: Window Email, Junk Email
KB946041: Window Vista
SP1: 2007 Microsoft Office Suite
KB946974: Excel 2007
KB946983: Outlook 2007
KB947801: 2007 Microsoft Office System
KB947945: Outlook 2007 Junk Email

and I have Vista Home Premium Edition 32-bit.

Any help is truly appreciated.
--
htn


"AutoBarn" wrote:

> Hi there,
>
> I am having problems installing 4 updates for Vista.
>
> I am running Windows Vista Ultimate, and I'm trying to install updates
> KB942763, KB947172, KB905866 and KB943302 (all of which are important,
> according to Windows Update). I have been trying for the last two days, but
> always get Error Code 80073712, with Update telling me that the installation
> failed. Online help is offering no answers for that error code.
>
> I have trawled through some forums and seen a number of people with this
> problem, but so far none of the solutions I have tried have worked.
>
> I really hope someone can help.
>
> Many thanks in advance,
>
> Barnaby Legg

Reply With Quote
  #5  
Old 27-05-2008
Jbm
 
Posts: n/a
Office update failing on XP Pro.. pernicious..definitive solutions

All failing for months..
2007 Microsoft Office Suite Service Pack 1 (SP1)
Security Update for Microsoft Office Outlook 2007 (KB946983)
Security Update for the 2007 Microsoft Office System (KB947801)
Security Update for Microsoft Office Excel 2007 (KB946974)


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  #6  
Old 27-05-2008
TaurArian
 
Posts: n/a
Re: Office update failing on XP Pro.. pernicious..definitive solutions

Without any details - vague answer -

You receive an error message when you try to apply any of the 2007 Office Service Pack 1
packages on a computer that is running Windows XP Service Pack 2
http://support.microsoft.com/kb/942101/
You receive an error message when you try to install the 2007 Microsoft Office suite
Service Pack 1 (0x80070643)
http://support.microsoft.com/kb/946691


--

TaurArian [MVP] 2005-2008 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"Jbm" <Jbm@discussions.microsoft.com> wrote in message
news:75450DC8-2AEA-4FE2-8E1D-9E3B1951DF00@microsoft.com...
| All failing for months..
| 2007 Microsoft Office Suite Service Pack 1 (SP1)
| Security Update for Microsoft Office Outlook 2007 (KB946983)
| Security Update for the 2007 Microsoft Office System (KB947801)
| Security Update for Microsoft Office Excel 2007 (KB946974)
|
|


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  #7  
Old 27-05-2008
Jbm
 
Posts: n/a
Re: Office update failing on XP Pro.. pernicious..definitive solut

Been there done those...last night in the XP install section I found:

"Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation"

http://support.microsoft.com/kb/943144

Why this would apply only to the cited 4 updates is interesting. Will
advise results.
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  #8  
Old 28-05-2008
Jbm
 
Posts: n/a
New and old Office 2007 updates fail on XP

http://support.microsoft.com/kb/943144 didn't fix the problem applying my
Office 2007 old? updates:

2007 Microsoft Office Suite Service Pack 1 (SP1)
Security Update for Microsoft Office Outlook 2007 (KB946983)
Security Update for the 2007 Microsoft Office System (KB947801)
Security Update for Microsoft Office Excel 2007 (KB946974)

And the "new" versions (new KB#'s fixed for Vista?) likewise aren't
successfully installing:

Security Update for Office 2007 (KB934062)
Update for 2007 Microsoft Office system (KB932080)
Security Update for Microsoft Office Excel 2007 (Kb936509)
Update for Microsoft Office outlook 2007 (Kb937608)
Security Update for the 2007 Microsoft Office System (KB936960)

Why would an XP machine do all the other updates but not these four?
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  #9  
Old 28-05-2008
TaurArian
 
Posts: n/a
Re: New and old Office 2007 updates fail on XP

Have you tried a manual install of these updates for Office 2007?
Did you try with the Office installation CD in the installation drive before doing the
updates?
Have you tried repair/reinstalling Office 2007?
Did you check the log/s for any error codes?

K

--

TaurArian [MVP] 2005-2008 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"Jbm" <Jbm@discussions.microsoft.com> wrote in message
news:9BC6E65E-DA45-446C-BDA3-EF594128329C@microsoft.com...
| http://support.microsoft.com/kb/943144 didn't fix the problem applying my
| Office 2007 old? updates:
|
| 2007 Microsoft Office Suite Service Pack 1 (SP1)
| Security Update for Microsoft Office Outlook 2007 (KB946983)
| Security Update for the 2007 Microsoft Office System (KB947801)
| Security Update for Microsoft Office Excel 2007 (KB946974)
|
| And the "new" versions (new KB#'s fixed for Vista?) likewise aren't
| successfully installing:
|
| Security Update for Office 2007 (KB934062)
| Update for 2007 Microsoft Office system (KB932080)
| Security Update for Microsoft Office Excel 2007 (Kb936509)
| Update for Microsoft Office outlook 2007 (Kb937608)
| Security Update for the 2007 Microsoft Office System (KB936960)
|
| Why would an XP machine do all the other updates but not these four?


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  #10  
Old 28-05-2008
Jbm
 
Posts: n/a
Re: New and old Office 2007 updates fail on XP

Yes tried manual install. Dis-installed Office 2007. Manually cleared the
registry and directories per MS instructions. Reinstalled the product from 2
different sources with 2 different product keys.

Even had MS India take control of my machine last month. After the "tech"
finished the machine wouldn't boot ! Thanks Bangalore...

Other updates applied finel Why do only these 4 Office 2007 updates (new
and old versions) crash? There is the crux of the matter and an interesting
programming puzzle...
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  #11  
Old 11-07-2008
David
 
Posts: n/a
RE: Windows Update Error Code 80073712



"AutoBarn" wrote:

> Hi there,
>
> I am having problems installing 4 updates for Vista.
>
> I am running Windows Vista Ultimate, and I'm trying to install updates
> KB942763, KB947172, KB905866 and KB943302 (all of which are important,
> according to Windows Update). I have been trying for the last two days, but
> always get Error Code 80073712, with Update telling me that the installation
> failed. Online help is offering no answers for that error code.
>
> I have trawled through some forums and seen a number of people with this
> problem, but so far none of the solutions I have tried have worked.
>
> I really hope someone can help.
>
> Many thanks in advance,
>
> Barnaby Legg

Reply With Quote
  #12  
Old 11-07-2008
David
 
Posts: n/a
RE: Windows Update Error Code 80073712



"AutoBarn" wrote:

> Hi there,
>
> I am having problems installing 4 updates for Vista.
>
> I am running Windows Vista Ultimate, and I'm trying to install updates
> KB942763, KB947172, KB905866 and KB943302 (all of which are important,
> according to Windows Update). I have been trying for the last two days, but
> always get Error Code 80073712, with Update telling me that the installation
> failed. Online help is offering no answers for that error code.
>
> I have trawled through some forums and seen a number of people with this
> problem, but so far none of the solutions I have tried have worked.
>
> I really hope someone can help.
>
> Many thanks in advance,
>
> Barnaby Legg

Reply With Quote
  #13  
Old 11-07-2008
David
 
Posts: n/a
RE: Windows Update Error Code 80073712



"AutoBarn" wrote:

> Hi there,
>
> I am having problems installing 4 updates for Vista.
>
> I am running Windows Vista Ultimate, and I'm trying to install updates
> KB942763, KB947172, KB905866 and KB943302 (all of which are important,
> according to Windows Update). I have been trying for the last two days, but
> always get Error Code 80073712, with Update telling me that the installation
> failed. Online help is offering no answers for that error code.
>
> I have trawled through some forums and seen a number of people with this
> problem, but so far none of the solutions I have tried have worked.
>
> I really hope someone can help.
>
> Many thanks in advance,
>
> Barnaby Legg

Reply With Quote
  #14  
Old 11-07-2008
David
 
Posts: n/a
RE: Windows Update Error Code 80073712



"AutoBarn" wrote:

> Hi there,
>
> I am having problems installing 4 updates for Vista.
>
> I am running Windows Vista Ultimate, and I'm trying to install updates
> KB942763, KB947172, KB905866 and KB943302 (all of which are important,
> according to Windows Update). I have been trying for the last two days, but
> always get Error Code 80073712, with Update telling me that the installation
> failed. Online help is offering no answers for that error code.
>
> I have trawled through some forums and seen a number of people with this
> problem, but so far none of the solutions I have tried have worked.
>
> I really hope someone can help.
>
> Many thanks in advance,
>
> Barnaby Legg

Reply With Quote
  #15  
Old 11-07-2008
David
 
Posts: n/a
RE: Windows Update Error Code 80073712



"AutoBarn" wrote:

> Hi there,
>
> I am having problems installing 4 updates for Vista.
>
> I am running Windows Vista Ultimate, and I'm trying to install updates
> KB942763, KB947172, KB905866 and KB943302 (all of which are important,
> according to Windows Update). I have been trying for the last two days, but
> always get Error Code 80073712, with Update telling me that the installation
> failed. Online help is offering no answers for that error code.
>
> I have trawled through some forums and seen a number of people with this
> problem, but so far none of the solutions I have tried have worked.
>
> I really hope someone can help.
>
> Many thanks in advance,
>
> Barnaby Legg

Reply With Quote
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