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Keep getting a restart

Windows Update


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  #1  
Old 11-02-2008
gavlb
 
Posts: n/a
Keep getting a restart

PC running Vista home basic.
Nothing unusual installed, but PC keeps saying it needs to restart to
complete updates when booting....if I do it just goes round and back to the
same place.
Uninstalled the most recent (just before the problem) aps and updates, no
help....in fact, now windows update doesn't even see that I need the updates
I removed!

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  #2  
Old 11-02-2008
fab
 
Posts: n/a
RE: Keep getting a restart

Running xp and I've had the same irritating problem since 8th Feb after an
up-date-I think it was Adobe.
--
fab


"gavlb" wrote:

> PC running Vista home basic.
> Nothing unusual installed, but PC keeps saying it needs to restart to
> complete updates when booting....if I do it just goes round and back to the
> same place.
> Uninstalled the most recent (just before the problem) aps and updates, no
> help....in fact, now windows update doesn't even see that I need the updates
> I removed!

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  #3  
Old 11-02-2008
DCW
 
Posts: n/a
RE: Keep getting a restart

Microsoft Vista Ultimate
Dell E1505
2 gig RAM
Intel Duo Core

Above system, including Vista, has been in use for one year.

This sounds similar to a problem I've encountered, starting Sunday evening,
Feb. 10, following a restart after an Adobe 8.2 update install - you know,
the kind of update that comes only moments after one has opened an Adobe
document that - of course - one needs to read or otherwise wouldn't have
opened Adobe (or a particular Adboe-related file) in the first place.

Literally, prompt reads -

Title Bar: "Restarting your computer is required"
Body Window: White, partially grayed question mark (?) on blue background
with white perimeter, appearing next to which is, "The computer must be
restarted before updating can continue. Would you like to restart now?"

Bottom of box: "Yes" and "No" buttons

After the system is brought up following a start or restart, the same
standard-looking prompt requests a restart to finish an "update"
installation; "Do you want to restart now?" with "yes" and "no" reply
buttons.

Clicking "yes" starts a shutdown sequence that includes an info box advising
that the user is being logged off or the system is shutting down (one or the
other advisory displays; not both at the same restart time).

Clicking "no" dismisses the prompt but, upon a later restart, the prompt to
shutdown and update again reappears shortly after desktop is shown.

Functionality of machine doesn't appear to be impacted.

Besides an active, up-to-date OneCare application which shows nothing amiss
before and after a system-wide malware/virus scan; I've killed the OneCare,
fired up Defender and gotten an "all clear." Additionally, I did a Trend
Micro remote scan which likewise reported nothing amiss. Still further, a
check with Microsoft Update shows malware/virus definitions as being this
system's most recent updates, done earlier Monday, Feb. 11, and no other
necessary updates (only "optional," like languages) being noted.

Correspondingly, though, a previous (by 24-48 hours) Adobe 8.2 update
process on another, XP-OS computer I use did not result in the same hassle.

If the Adobe 8.2 update is at the root of this, another update should be
coming shortly because there'll be a bunch of PDF files being opened Monday.

DC


"gavlb" wrote:

> PC running Vista home basic.
> Nothing unusual installed, but PC keeps saying it needs to restart to
> complete updates when booting....if I do it just goes round and back to the
> same place.
> Uninstalled the most recent (just before the problem) aps and updates, no
> help....in fact, now windows update doesn't even see that I need the updates
> I removed!

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  #4  
Old 12-02-2008
MowGreen [MVP]
 
Posts: n/a
Re: Keep getting a restart

Thanks for the detailed description, D.C. It sounds like a file is being
put immediately into use when the system restarts thereby not allowing
it to be updated. What you could try doing is disabling any and all
Adobe services from within the Services console and removing it or
component of it from the Startup axis via the System Configuration utility.
I'm fairly certain that both the Service console and sysconfig are
accessible in Vista as they were in XP.

However, it would probably best serve your purposes to run them at an
Elevated Command Prompt: Services
http://windowshelp.microsoft.com/Win...3.mspx#BKMK_03

Sysconfig
http://windowshelp.microsoft.com/Win...a95481033.mspx

See if that helps to get the Adobe update installed.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



DCW wrote:

> Microsoft Vista Ultimate
> Dell E1505
> 2 gig RAM
> Intel Duo Core
>
> Above system, including Vista, has been in use for one year.
>
> This sounds similar to a problem I've encountered, starting Sunday evening,
> Feb. 10, following a restart after an Adobe 8.2 update install - you know,
> the kind of update that comes only moments after one has opened an Adobe
> document that - of course - one needs to read or otherwise wouldn't have
> opened Adobe (or a particular Adboe-related file) in the first place.
>
> Literally, prompt reads -
>
> Title Bar: "Restarting your computer is required"
> Body Window: White, partially grayed question mark (?) on blue background
> with white perimeter, appearing next to which is, "The computer must be
> restarted before updating can continue. Would you like to restart now?"
>
> Bottom of box: "Yes" and "No" buttons
>
> After the system is brought up following a start or restart, the same
> standard-looking prompt requests a restart to finish an "update"
> installation; "Do you want to restart now?" with "yes" and "no" reply
> buttons.
>
> Clicking "yes" starts a shutdown sequence that includes an info box advising
> that the user is being logged off or the system is shutting down (one or the
> other advisory displays; not both at the same restart time).
>
> Clicking "no" dismisses the prompt but, upon a later restart, the prompt to
> shutdown and update again reappears shortly after desktop is shown.
>
> Functionality of machine doesn't appear to be impacted.
>
> Besides an active, up-to-date OneCare application which shows nothing amiss
> before and after a system-wide malware/virus scan; I've killed the OneCare,
> fired up Defender and gotten an "all clear." Additionally, I did a Trend
> Micro remote scan which likewise reported nothing amiss. Still further, a
> check with Microsoft Update shows malware/virus definitions as being this
> system's most recent updates, done earlier Monday, Feb. 11, and no other
> necessary updates (only "optional," like languages) being noted.
>
> Correspondingly, though, a previous (by 24-48 hours) Adobe 8.2 update
> process on another, XP-OS computer I use did not result in the same hassle.
>
> If the Adobe 8.2 update is at the root of this, another update should be
> coming shortly because there'll be a bunch of PDF files being opened Monday.
>
> DC
>
>
> "gavlb" wrote:
>
>
>>PC running Vista home basic.
>>Nothing unusual installed, but PC keeps saying it needs to restart to
>>complete updates when booting....if I do it just goes round and back to the
>>same place.
>>Uninstalled the most recent (just before the problem) aps and updates, no
>>help....in fact, now windows update doesn't even see that I need the updates
>>I removed!

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  #5  
Old 13-02-2008
fab
 
Posts: n/a
Re: Keep getting a restart

I'm having the same problem, but my computer is XP. The Adobe update seems to
be installed, (I've uninstalled Adobe and reinstalled it) but the message
about restarting to finish update still keeps appearing. Any suggestions?
--
fab


"MowGreen [MVP]" wrote:

> Thanks for the detailed description, D.C. It sounds like a file is being
> put immediately into use when the system restarts thereby not allowing
> it to be updated. What you could try doing is disabling any and all
> Adobe services from within the Services console and removing it or
> component of it from the Startup axis via the System Configuration utility.
> I'm fairly certain that both the Service console and sysconfig are
> accessible in Vista as they were in XP.
>
> However, it would probably best serve your purposes to run them at an
> Elevated Command Prompt: Services
> http://windowshelp.microsoft.com/Win...3.mspx#BKMK_03
>
> Sysconfig
> http://windowshelp.microsoft.com/Win...a95481033.mspx
>
> See if that helps to get the Adobe update installed.
>
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
>
> DCW wrote:
>
> > Microsoft Vista Ultimate
> > Dell E1505
> > 2 gig RAM
> > Intel Duo Core
> >
> > Above system, including Vista, has been in use for one year.
> >
> > This sounds similar to a problem I've encountered, starting Sunday evening,
> > Feb. 10, following a restart after an Adobe 8.2 update install - you know,
> > the kind of update that comes only moments after one has opened an Adobe
> > document that - of course - one needs to read or otherwise wouldn't have
> > opened Adobe (or a particular Adboe-related file) in the first place.
> >
> > Literally, prompt reads -
> >
> > Title Bar: "Restarting your computer is required"
> > Body Window: White, partially grayed question mark (?) on blue background
> > with white perimeter, appearing next to which is, "The computer must be
> > restarted before updating can continue. Would you like to restart now?"
> >
> > Bottom of box: "Yes" and "No" buttons
> >
> > After the system is brought up following a start or restart, the same
> > standard-looking prompt requests a restart to finish an "update"
> > installation; "Do you want to restart now?" with "yes" and "no" reply
> > buttons.
> >
> > Clicking "yes" starts a shutdown sequence that includes an info box advising
> > that the user is being logged off or the system is shutting down (one or the
> > other advisory displays; not both at the same restart time).
> >
> > Clicking "no" dismisses the prompt but, upon a later restart, the prompt to
> > shutdown and update again reappears shortly after desktop is shown.
> >
> > Functionality of machine doesn't appear to be impacted.
> >
> > Besides an active, up-to-date OneCare application which shows nothing amiss
> > before and after a system-wide malware/virus scan; I've killed the OneCare,
> > fired up Defender and gotten an "all clear." Additionally, I did a Trend
> > Micro remote scan which likewise reported nothing amiss. Still further, a
> > check with Microsoft Update shows malware/virus definitions as being this
> > system's most recent updates, done earlier Monday, Feb. 11, and no other
> > necessary updates (only "optional," like languages) being noted.
> >
> > Correspondingly, though, a previous (by 24-48 hours) Adobe 8.2 update
> > process on another, XP-OS computer I use did not result in the same hassle.
> >
> > If the Adobe 8.2 update is at the root of this, another update should be
> > coming shortly because there'll be a bunch of PDF files being opened Monday.
> >
> > DC
> >
> >
> > "gavlb" wrote:
> >
> >
> >>PC running Vista home basic.
> >>Nothing unusual installed, but PC keeps saying it needs to restart to
> >>complete updates when booting....if I do it just goes round and back to the
> >>same place.
> >>Uninstalled the most recent (just before the problem) aps and updates, no
> >>help....in fact, now windows update doesn't even see that I need the updates
> >>I removed!

>

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  #6  
Old 14-02-2008
MowGreen [MVP]
 
Posts: n/a
Re: Keep getting a restart

Keep it *uninstalled* and install Foxit Reader as it's not a bloated
piece of garbage like Adobe's .pdf reader is:
http://www.foxitsoftware.com/pdf/rd_intro.php

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


fab wrote:

> I'm having the same problem, but my computer is XP. The Adobe update seems to
> be installed, (I've uninstalled Adobe and reinstalled it) but the message
> about restarting to finish update still keeps appearing. Any suggestions?

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  #7  
Old 05-04-2008
Mr_D
 
Posts: n/a
Re: Keep getting a restart

I uninstalled Adobe but it wasn't until I uninstalled the photogallery
starter that the message went away. I will try the other adobe products again
now that the message is gone.

"MowGreen [MVP]" wrote:

> Keep it *uninstalled* and install Foxit Reader as it's not a bloated
> piece of garbage like Adobe's .pdf reader is:
> http://www.foxitsoftware.com/pdf/rd_intro.php
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> fab wrote:
>
> > I'm having the same problem, but my computer is XP. The Adobe update seems to
> > be installed, (I've uninstalled Adobe and reinstalled it) but the message
> > about restarting to finish update still keeps appearing. Any suggestions?

>

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  #8  
Old 21-09-2008
Member
 
Join Date: Sep 2008
Posts: 2
Fixed "keep getting a restart"

I didn't have to uninstall anything. This is what I did:

Control Panel>Administrative Tools>System Configuration>Startup
Uncheck Adobe Updater; Restart your computer
My problem was solved!
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