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corrupted update. how do i remove to download again?

Windows Update


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  #1  
Old 27-01-2008
toktokkie
 
Posts: n/a
corrupted update. how do i remove to download again?

The automatic update for Internet Explorer 7 downloaded, but when it
installed, the only tihng that happened was IE7 crashed itself and the
computer every time I tried to start it. So I did a system restore, and got
back IE6. The icon for automatic updates came up again soon after, and I
tried again but this time the automatic update didn't even finish, and
crashed the computer so badly I had to do a hard restart. Now I get the same
message and I'm sure it's for the came corrupted file but I can't find the
download to delete it so that it can be downloaded again. What file must I
hunt for to delete?
Please help

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  #2  
Old 28-01-2008
PA Bear [MS MVP]
 
Posts: n/a
Re: corrupted update. how do i remove to download again?

1. Stop the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Stop
(Stopping the service will take a moment)

2. Delete the contents of the Download folder:

Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
Open the Download folder and delete its contents
Close the window.

3. Install IE7 *exactly* per
http://www.ie-vista.com/known_issues.html#pre-install [ignore the reference
to Vista in the URL]

4. Start the Automatic Updates service:

Start > Run > (type in) services.msc > [OK]
Double-click Automatic Updates > Click on Start
(Starting the service will take a moment)

=> Those with IE7-specific questions or comments are asked to post to and
seek support in this newsgroup: microsoft.public.internetexplorer.general

On the web:
http://www.microsoft.com/communities...plorer.general

In your newsreader:
news://msnews.microsoft.com/microsof...plorer.general
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/



toktokkie wrote:
> The automatic update for Internet Explorer 7 downloaded, but when it
> installed, the only tihng that happened was IE7 crashed itself and the
> computer every time I tried to start it. So I did a system restore, and
> got
> back IE6. The icon for automatic updates came up again soon after, and I
> tried again but this time the automatic update didn't even finish, and
> crashed the computer so badly I had to do a hard restart. Now I get the
> same
> message and I'm sure it's for the came corrupted file but I can't find the
> download to delete it so that it can be downloaded again. What file must I
> hunt for to delete?
> Please help


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  #3  
Old 28-01-2008
toktokkie
 
Posts: n/a
Re: corrupted update. how do i remove to download again?

Many thanks, I think it's now working although I did not uninstall Zonealarm.
Sorry, but that's just too much! I['m amazed anyone gets a successful update
with IE7 without all those workarounds, having read the link. Why does
Microsoft not warn of errors or conflicts with virus and spy checking
software prior to the automatic install? Anyone with any intelligence would
be running one or both on their computer and therefore is virtually
guaranteed a problem with installing IE7.

And one last rant - the "community notification" e-mail which told me of
this reply had a link which led to a blank page! I had to go hunting through
all the posts in the forum to find mine (and therefore this answer) again.



"PA Bear [MS MVP]" wrote:

> 1. Stop the Automatic Updates service:
>
> Start > Run > (type in) services.msc > [OK]
> Double-click Automatic Updates > Click on Stop
> (Stopping the service will take a moment)
>
> 2. Delete the contents of the Download folder:
>
> Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
> Open the Download folder and delete its contents
> Close the window.
>
> 3. Install IE7 *exactly* per
> http://www.ie-vista.com/known_issues.html#pre-install [ignore the reference
> to Vista in the URL]
>
> 4. Start the Automatic Updates service:
>
> Start > Run > (type in) services.msc > [OK]
> Double-click Automatic Updates > Click on Start
> (Starting the service will take a moment)
>
> => Those with IE7-specific questions or comments are asked to post to and
> seek support in this newsgroup: microsoft.public.internetexplorer.general
>
> On the web:
> http://www.microsoft.com/communities...plorer.general
>
> In your newsreader:
> news://msnews.microsoft.com/microsof...plorer.general
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
>
>
> toktokkie wrote:
> > The automatic update for Internet Explorer 7 downloaded, but when it
> > installed, the only tihng that happened was IE7 crashed itself and the
> > computer every time I tried to start it. So I did a system restore, and
> > got
> > back IE6. The icon for automatic updates came up again soon after, and I
> > tried again but this time the automatic update didn't even finish, and
> > crashed the computer so badly I had to do a hard restart. Now I get the
> > same
> > message and I'm sure it's for the came corrupted file but I can't find the
> > download to delete it so that it can be downloaded again. What file must I
> > hunt for to delete?
> > Please help

>
>

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  #4  
Old 28-01-2008
PA Bear [MS MVP]
 
Posts: n/a
Re: corrupted update. how do i remove to download again?

YW.

> ...I['m amazed anyone gets a
> successful update with IE7 without all those workarounds, having read the
> link.


We're amazed, too, believe me.

> ...Why does Microsoft not warn of errors or conflicts with virus and spy
> checking software prior to the automatic install?


Then what would IE MVPs have to do? <w>

> And one last rant - the "community notification" e-mail which told me of
> this reply had a link which led to a blank page! I had to go hunting
> through
> all the posts in the forum to find mine (and therefore this answer) again.


Access to these newsgroups via the Community web-interface has been
problematic since 05 Jan-08 (server problems, I suppose). This hasn't
affected accessing these newsgroups via an NNTP newsreader (e.g., Outlook
Express).

Accessing the MS newsgroups in Outlook Express Newsreader
http://www.microsoft.com/windowsxp/e...roupsetup.mspx

Setting up Outlook Express to access Microsoft newsgroups
http://www.michaelstevenstech.com/ou...snewreader.htm
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


toktokkie wrote:
> Many thanks, I think it's now working although I did not uninstall
> Zonealarm. Sorry, but that's just too much! I['m amazed anyone gets a
> successful update with IE7 without all those workarounds, having read the
> link. Why does Microsoft not warn of errors or conflicts with virus and
> spy
> checking software prior to the automatic install? Anyone with any
> intelligence would be running one or both on their computer and therefore
> is virtually guaranteed a problem with installing IE7.
>
> And one last rant - the "community notification" e-mail which told me of
> this reply had a link which led to a blank page! I had to go hunting
> through
> all the posts in the forum to find mine (and therefore this answer) again.
>
>
>
> "PA Bear [MS MVP]" wrote:
>
>> 1. Stop the Automatic Updates service:
>>
>> Start > Run > (type in) services.msc > [OK]
>> Double-click Automatic Updates > Click on Stop
>> (Stopping the service will take a moment)
>>
>> 2. Delete the contents of the Download folder:
>>
>> Start > Run > (type in) %windir%\SoftwareDistribution > [OK]
>> Open the Download folder and delete its contents
>> Close the window.
>>
>> 3. Install IE7 *exactly* per
>> http://www.ie-vista.com/known_issues.html#pre-install [ignore the
>> reference
>> to Vista in the URL]
>>
>> 4. Start the Automatic Updates service:
>>
>> Start > Run > (type in) services.msc > [OK]
>> Double-click Automatic Updates > Click on Start
>> (Starting the service will take a moment)
>>
>> => Those with IE7-specific questions or comments are asked to post to and
>> seek support in this newsgroup: microsoft.public.internetexplorer.general
>>
>> On the web:
>> http://www.microsoft.com/communities...plorer.general
>>
>> In your newsreader:
>> news://msnews.microsoft.com/microsof...plorer.general
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>>
>>
>> toktokkie wrote:
>>> The automatic update for Internet Explorer 7 downloaded, but when it
>>> installed, the only tihng that happened was IE7 crashed itself and the
>>> computer every time I tried to start it. So I did a system restore, and
>>> got
>>> back IE6. The icon for automatic updates came up again soon after, and I
>>> tried again but this time the automatic update didn't even finish, and
>>> crashed the computer so badly I had to do a hard restart. Now I get the
>>> same
>>> message and I'm sure it's for the came corrupted file but I can't find
>>> the
>>> download to delete it so that it can be downloaded again. What file must
>>> I
>>> hunt for to delete?
>>> Please help


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