Windows Update Error 0x8007000B

Every time I try and use Windows Update I get a message that says the website
has encountered a problem and can't display the page I am trying to view
(with an Error code of 0x8007000B). Any suggestions on how to overcome this
problem?
Thanks,
wilsongarysb

Error message when you try to install updates on a Windows Vista-based
computer by using Windows Update or when you try to perform a backup: "Code
0x8007000b

http://support.microsoft.com/kb/939399/en-us
- -- ---


"wilsongarysb" wrote:

> Every time I try and use Windows Update I get a message that says the website
> has encountered a problem and can't display the page I am trying to view
> (with an Error code of 0x8007000B). Any suggestions on how to overcome this
> problem?
> Thanks,
> wilsongarysb

This error is most likely caused by one of the following conditions:

1. Some third party programs affect the Windows Update service.
2. DNS was improperly configured.
3. The Windows Update Temporary folder is corrupted.

Let us refer to following steps to troubleshoot the issue.

Some third party programs can affect the Windows Update service. If you are
running any third party applications such as Spyblocker, Internet or web
accelerators (programs designed to boost the speed of the Internet
connection), security or anti-virus programs (Norton, McAfee, etc.), I
recommend we temporarily disable or shut them down and then try accessing the
Windows Update site later. Please be sure to enable them again after
completing the update process.

Step 1: Configure the connection to obtain an IP address automatically
=====================================================
1. Click "Start", click "Run", input "NCPA.CPL" (without quotations) and
press "Enter".
2. Right-click the network connection and click "Properties".
3. Click to highlight "Internet Protocol (TCP/IP)" and click "Properties".
4. Check "Obtain an IP address automatically" and "Obtain DNS server address
automatically".
5. Click "OK".

Step 2: Rename the SoftwareDistribution folder
====================================
1. Click Start, click Run, and type "cmd" (without the quotes) and press
Enter. Please run the following command in the opened window to stop the
Automatic Updates service.

Type in "net stop WuAuServ" (without the quotes) and press Enter.

Note: Please look at the cmd window and make sure it says that it was
successfully stopped before we try to rename the folder. However, if it
failed, please let me know before performing any further steps and include
any error messages you may have received when it failed.

2. Click Start, click Run, and type in "%windir%" (without the quotes) and
press Enter.
3. In the opened folder, look for the folder named "SoftwareDistribution".
4. Right-click on the folder, select Rename and type "SDold" (without the
quotes) to rename this folder.
5. Click Start, click Run, and type "cmd" (without the quotes) and press
Enter.

Type the command "net start WuAuServ" (without the quotes) in the opened
window to restart the Automatic Updates service.

Note: Please look at the cmd window and make sure it says that it was
successfully started. However, if it failed, please let me know before
performing any further steps and include any error messages you may have
received when it failed.

I get that same message and error code on a Windows XP-based computer, why is
that and what do i do?

"Engel" wrote:

> Error message when you try to install updates on a Windows Vista-based
> computer by using Windows Update or when you try to perform a backup: "Code
> 0x8007000b
>
> http://support.microsoft.com/kb/939399/en-us
> - -- ---
>
>
> "wilsongarysb" wrote:
>
> > Every time I try and use Windows Update I get a message that says the website
> > has encountered a problem and can't display the page I am trying to view
> > (with an Error code of 0x8007000B). Any suggestions on how to overcome this
> > problem?
> > Thanks,
> > wilsongarysb

Have you looked at http://support.microsoft.com/kb/939399 ???

Vladek wrote:
> I get that same message and error code on a Windows XP-based computer, why
> is that and what do i do?
>
> "Engel" wrote:
>
>> Error message when you try to install updates on a Windows Vista-based
>> computer by using Windows Update or when you try to perform a backup:
>> "Code
>> 0x8007000b
>>
>> http://support.microsoft.com/kb/939399/en-us
>> - -- ---
>>
>>
>> "wilsongarysb" wrote:
>>
>>> Every time I try and use Windows Update I get a message that says the
>>> website has encountered a problem and can't display the page I am trying
>>> to view (with an Error code of 0x8007000B). Any suggestions on how to
>>> overcome this problem?
>>> Thanks,
>>> wilsongarysb

yeah i look at that already, but my computer is Windows XP-based <u>not</u>
Vista-based. Anyways i already fixed the problem thanks to this other post:
<a
href="http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&tid=a9f857aa-35b9-4340-a021-8992f6b600c3&cat=en_US_2231886c-4c59-45b0-92e0-8881ddf5f40b&lang=en&cr=US&sloc=en-us&m=1&p=1
">http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&tid=a9f857aa-35b9-4340-a021-8992f6b600c3&cat=en_US_2231886c-4c59-45b0-92e0-8881ddf5f40b&lang=en&cr=US&sloc=en-us&m=1&p=1</a>
which solved the problem for me, hopefully completely.

"PA Bear [MS MVP]" wrote:

> Have you looked at http://support.microsoft.com/kb/939399 ???
>
> Vladek wrote:
> > I get that same message and error code on a Windows XP-based computer, why
> > is that and what do i do?
> >
> > "Engel" wrote:
> >
> >> Error message when you try to install updates on a Windows Vista-based
> >> computer by using Windows Update or when you try to perform a backup:
> >> "Code
> >> 0x8007000b
> >>
> >> http://support.microsoft.com/kb/939399/en-us
> >> - -- ---
> >>
> >>
> >> "wilsongarysb" wrote:
> >>
> >>> Every time I try and use Windows Update I get a message that says the
> >>> website has encountered a problem and can't display the page I am trying
> >>> to view (with an Error code of 0x8007000B). Any suggestions on how to
> >>> overcome this problem?
> >>> Thanks,
> >>> wilsongarysb
>
>

Well, you may have implied that in your first post but you didn't say that,
Vladek.

Perhaps you should begin your own new thread about /your/ problem?


Vladek wrote:
> yeah i look at that already, but my computer is Windows XP-based
> <u>not</u>
> Vista-based. Anyways i already fixed the problem thanks to this other
> post:
> <a
> href="http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&tid=a9f857aa-35b9-4340-a021-8992f6b600c3&cat=en_US_2231886c-4c59-45b0-92e0-8881ddf5f40b&lang=en&cr=US&sloc=en-us&m=1&p=1
> ">http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&tid=a9f857aa-35b9-4340-a021-8992f6b600c3&cat=en_US_2231886c-4c59-45b0-92e0-8881ddf5f40b&lang=en&cr=US&sloc=en-us&m=1&p=1</a>
> which solved the problem for me, hopefully completely.
>
> "PA Bear [MS MVP]" wrote:
>
>> Have you looked at http://support.microsoft.com/kb/939399 ???
>>
>> Vladek wrote:
>>> I get that same message and error code on a Windows XP-based computer,
>>> why
>>> is that and what do i do?
>>>
>>> "Engel" wrote:
>>>> Error message when you try to install updates on a Windows Vista-based
>>>> computer by using Windows Update or when you try to perform a backup:
>>>> "Code 0x8007000b
>>>> http://support.microsoft.com/kb/939399/en-us

Er yes he did.
"I get that same message and error code on a Windows XP-based computer..."

> Perhaps you should begin your own new thread about /your/ problem?
Perhaps, as an MVP, you could chill out a bit ?

--
PAul


"PA Bear [MS MVP]" wrote:

> Well, you may have implied that in your first post but you didn't say that,
> Vladek.
>
> Perhaps you should begin your own new thread about /your/ problem?

My problem was due to filtering in our Proxy server.
I got a clue from other posatings that mentioned the URL for the .CAB file
of the update DLL.

I tried to navigate to
http://download.windowsupdate.com/v7...ir/wuredir.cab in my
browser:


403 Access Forbidden
--------------------------------------------------------------------------------
Computer Associates
Antivirus Gateway HTTP

Your request was blocked at xxxxxxxxxxxxxxxxxx.com [172.16.41.70]
--------------------------------------------------------------------------------
URL path:
http://download.windowsupdate.com/v7...ir/wuredir.cab
Virus infections:
object denied after analyze

Action taken:
The URL was blocked


SO there is nothing I can do other than ask our network administrators why
they are blocking Winodws Update.

--
PAul


"wilsongarysb" wrote:

> Every time I try and use Windows Update I get a message that says the website
> has encountered a problem and can't display the page I am trying to view
> (with an Error code of 0x8007000B). Any suggestions on how to overcome this
> problem?
> Thanks,
> wilsongarysb